Dear Marcins, We are really sorry to hear that you were not happy about the room and with regret to know that the outside noise has marred your stay with us. The area on which the hotel is located has been developed significantly, and it appears to be a fast-evolving area where nowadays become a very popular tourist and local destination especially because of some newly added attractions. Although this is something beyond our control, please accept my sincerest apologies for any noise disturbance you had experienced whilst staying with us. Your feedback is now shared with the management team, to ensure that the comfort and convenience of our guests are continuously handled with paramount importance. I would be very thankful to receive more details regarding your comments, I can assure you that we take our guests' feed-backs very serious and by having more information, I can share with the rest of my team the shortfalls. Should your time permit, please contact us hotel.jumeirahlakestowers@movenpick.com Despite your disappointment, I would love to personally welcome you back to our hotel and regain your trust once again. Kind regards, Salvatori Guillermo Hotel Manager

Dear yaseenarbee, We very much appreciate your comments regarding your stay at Movenpick Hotel Jumeirah Lakes Towers.While I am delighted to read some positive aspects of your stay, it is with regret to know that the A/C noise has marred your stay with us. We will definitely pass your comments to the relevant department for improvement. rest assured that we appreciate your valuable feedback We are always looking for ways to make the hotel more comfy and deliver impeccable service and your valuable feedback with help us to so and hope we can get an opportunity to welcome you back and make your stay more memorable. Sincerely, Pallavi Desai Front Office & Residence Services Manager

Dear 787katyam, We very much appreciate your comments regarding your stay at the Movenpick Hotel Jumeirah Lakes Towers, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christina Samir Front Office Manager

Dear Q2321IOmarcusk, We very much appreciate your comments regarding your stay at the Movenpick Hotel Jumeirah Lakes Towers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christina Samir Front Office Manager

Dear fabulousguyin, Thank you for taking the time to tell us about your experience at the Movenpick Hotel Jumeirah Lakes Towers. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christina Samir Front Office Manager