Pullman Dubai Jumeirah Lakes Towers - Hotel and Residence

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Pullman Dubai Jumeirah Lakes Towers - Hotel and Residence 5 estrelas

Classificação clientes Avis (Classificação ALL) 4.4/5 1.467 comentários

Hotel ALLSAFE. Aprovado

Pullman Dubai Jumeirah Lakes Towers - Hotel and Residence
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Descrição

Extras do hotel

  • Piscina externa

  • Terraço na cobertura

  • WIFI grátis

  • Estacionamento com valet

  • Instalações de spa e fitness

Nossas acomodações

Localização do hotel

Pullman Dubai Jumeirah Lakes Towers - Hotel and Residence

Jumeirah Lakes Towers, Cluster T, Adjacent to, Damac Properties Metro station
9268 DUBAI
Emirados Árabes Unidos

Tel: +971 4 567 1100

Fax: +971 4 567 1100

  • De avião

    DUBAI INTERNATIONAL AIRPORT A 32 km / 19,88 milhas - Transporte pagamento

  • De trem

    DXB MARINA STATION A 0,1 km / 0,06 milhas

GPS:25.079614, 55.149888

Serviços de hotéis

Check-in a partir das - Check out até as

Em resumo
No local
  • Piscina
  • Estacionamento
  • Traslado
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Bem-estar
  • Ar condicionado
  • Wi-Fi
  • Café da manhã
  • Bar
  • Salas de reunião

Avaliações dos nossos hóspedes para
Pullman Dubai Jumeirah Lakes Towers - Hotel and Residence

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.4/5  1.467 comentários

Classificação no TripAdvisor  4.5/5  2.987 comentários

Certificado de excelência 2022

Pandemic travels

Classificação TripAdvisor 4.0/5

SaquibA5 Negócios - Avaliação certificada TripAdvisor

Very expensive for the standard of service provided. Breakfast seemed to be compromised and i guess the property just took advantage of the situation given the expo 2020 to charge exorbitant rates for minimum services

Dear SaquibA5, Thank you for taking your time to review your experience on TripAdvisor. We appreciate your feedback and hope to welcome you back again in the near future. Warm regards, Abdelilah Ait Ahmad Front Office Manager

My stay

Classificação TripAdvisor 4.0/5

Abla950 Avaliação certificada TripAdvisor

Al hotel staff are friendly and helpful special thanks to Mr Abdulelah and Mr Rakshan for their efforts to make my stay good even though hotel was fully booked. Thank you for Lilyan at reception See you agian

Dear Mr. Abla, Greetings from Pullman Jumeirah Lakes Towers, Dubai! Thank you so much for your very kind feedback. We are truly grateful for the wonderful things you have said about our hotel, team, service and hospitality. I will certainly share your exceptional gratitude with all our team and especially with Abdelilah and Lilian, they will be thankful for your kind words. We really look forward to welcoming you back once again at Pullman Dubai Jumeirah Lakes Towers. If you're ever visiting Dubai again, don’t hesitate to contact me directly for any assistants. Warmest regards Rukshan Dahigamuwa Duty Manager

Happy to stay at this Pullman but not all within expectations

Classificação TripAdvisor 3.0/5

lowie-elke Negócios - Avaliação certificada TripAdvisor

Was happy to stay at a Pullman though expected more from it, room was OK, clean, executive lounge was really disappointing (no atmosphere/low choice of snacks or drinks/no breakfast offer...), breakfast was average and expected bit more quality

Dear lowie-elke, Thank you for taking the time to tell us about your experience at the Pullman Dubai JLT. I am sorry for the experience you encountered; please allow me to express my sincerest apologies, on the other hand is good to hear you enjoyed your stay with us. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm Regards, Rukshan Dahigamuwa Duty Manager

Comfortable and pleasant stay

Classificação TripAdvisor 5.0/5

Rashmi D Negócios - Avaliação certificada TripAdvisor

It was a pleasure to stay here- one main reason is that service is efficient and prompt. The staff are cooperative and friendly. The breakfast was great. The room is comfortable and well maintained. The only suggestion I will make is that when hotel guests arrive and are waiting to be checked in, please seat them. I was tired and stood for at least 20 minutes while the checkin formalities were taking place.

Dear Rashmi D Wow, I guess every hotel wishes to receive such a positive review ! Thank you very much for your kind and gracious compliments. Your kind words are truly appreciated and I will make sure they will be shared with everyone involved. Your positive comments help to continue to nurture a culture of hospitality that is a strong focus in everything that we try to do, every day; and I cannot thank you enough for sharing them with me. I hope to have the opportunity to welcome you back in the near future. With kind regards, Abdelilah Ait Ahmad Front Office Manager

Nice stay in a pleasant area

Classificação TripAdvisor 4.0/5

Departure11693604021 Negócios - Avaliação certificada TripAdvisor

Very helpful staff and nice facilities, the hotel is well located with the possibility to do some walks or jogging around the lake just from the hotel. I thank Robert in particular from the reception who was very helpful.

Dear Departure11693604021 We delighted to hear that you enjoyed a comfortable stay with us and made good use of the hotel’s location to enjoy the city of Dubai. We are especially pleased that you found our Heartist Robert so friendly and helpful, I am certain that he will be very happy to know that their efforts are well-appreciated. Thank you for choosing Pullman Jumeirah Lakes Towers and we look forward to welcoming you back soon. Warm regards, Abdelilah Ait Ahmad Front Office Manager

Big promise but very average reality!

Classificação TripAdvisor 3.0/5

BorVla Avaliação certificada TripAdvisor

This hotel is certainly not a five stars establishment. 35 floors standard Dubai tower having no caracter and build without any inspiration. Poor maintanance making this hotel appear old and used. Not recommended as hotel is much below of the promise and average Pullman international level.

Dear BorVla I'm really sorry for the experience you have encountered, At Pullman, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and concerning departments are instructed regarding the indecent. I do hope, dear Mr. BorVla that you will not judge the quality of our hotel based on your experience earlier this month. I hope your travels will bring you back to Dubai in the near future. Nevertheless, we would like to regain your trust, and we hope you give us the chance to better serve you in the near future. Warm regards, Abdelilah Ait Ahmad Front Office Manager

Very good hotel

Classificação TripAdvisor 5.0/5

alexandrf777 Família - Avaliação certificada TripAdvisor

We loved our experience at the Pulmann JLT.The lobby and outdoor areas are fantastically spacious and opulent - just what you would expect. Security is high so non-residents can't get into the hotel area and we felt safe and secure throughout our trip. The rooms were spacious and clean. We had 2 separate rooms and both were equally clean. We also had great service from all staff staff we encountered - all friendly and welcoming - all as expected from a hotel in this tier. 

Dear alexandrf777, Thank you for sharing your positive feedback on tripadvisor following your recent stay at the Pullman Dubai Jumeirah Lakes Towers. We are delighted to receive your comments and hope to welcome you back again in the near future. Best regards Christina Assmann Front Office & Guest Experience Manager

Excellent

Classificação TripAdvisor 5.0/5

759sujitt Couples - Avaliação certificada TripAdvisor

Our stay was very good. Great location, Good breakfast, Good bar, very clean room, comfy bed, friendly staff. Niroj from front desk was very helpful. Thanks for upgrading us 😀 we had a good time and will prefer to return to this hotel.

Dear sujit t, Thank you for your kind feedback. We are pleased to see that you had an enjoyable stay, which was enhanced by the service you received from Niroj. He will be delighted to learn that he had an impact on your visit and we hope to welcome you back again soon. Best regards Christina Assmann Front Office Front Office & Guest Experience Manager

Great Hotel!

Classificação TripAdvisor 5.0/5

faycalddd Negócios - Avaliação certificada TripAdvisor

Gteat hôtel and very kind / professional team! From the reception to the restaurants and gym, very helpful team. I will be coming back for sure! Rooms are very clean and the breakfast is awesome Keep it up guys!

Dear faycalddd, Thank you for your friendly review on TripAdvisor following your recent stay at the Pullman Dubai Jumeirah Lakes Towers. It is always a pleasure to receive positive feedback, which we will happily share with the team. We hope to welcome you back again very soon and meanwhile remain at your service. Kind regards Christina Assmann Front Office & Guest Experience Manager

A great place to stay in JLT for business and to connect with the Dubai metro and other parts of town

Classificação TripAdvisor 5.0/5

OMTT Negócios - Avaliação certificada TripAdvisor

Another stay at Pullman Jumeirah Lakes Towers Hotel & Residence. Great service and friendly staff as always. I would like to recognize some of the team members like Abdelilah, Ruckshan and Analiza that consistently go the extra mile and deliver outstanding service. They are great ambassadors of the hotel and definitely lead by example. Of course the rest of the team is doing an excellent job too and thank you for making my stays feel like being at home!

Dear OMTT, We are delighted to read through your review and to know that you enjoyed your return visit with us. We sincerely appreciate your wonderful comments especially with regards to the team members at the Front Desk you highlighted as well as the rest of the team. It is the biggest compliment when we are able to make our guests feel like being home when they are away from home and will share your feedback with the team. Once again, thank you for returning and taking the time to share your experience. We all look forward to welcoming you back to the hotel in the future. Warm regards Christina Assmann Front Office & Guest Experience Manager

My favorite hotel but disspointed this time

Classificação TripAdvisor 5.0/5

mhilal77 Negócios - Avaliação certificada TripAdvisor

One of my favorite hotel in Dubai. I stayed in at this hotel all time I visited Dubai this year 2019 sofar. Since, I am platinum card holder which I am expected to have special care as usually I had. I booked the room for 3 nights and I was requested during check in to extanding my reservation for anther 2 nights. But all requested is rejected. Unfortunately this time my family come to stay with me in Dubai for 3 nights. The plan was staying 2 night at this hotel, and one night in Sofitel palm resort. Even family reached to hotel at 1 pm, and the duty manager give us late check out, just to help us to get an hotel but still this is not acceptable with me. Because no use for our royalty to accor hotels. What is meaning held platinum card or no card holder. Is just few things which really not make big difference. Very disspointed and I am thinking to change hotels chain with other group and program they appreciate the members.

Dear mhilal77, It is always a pleasure to welcome you back to the Pullman Dubai Jumeirah Lakes Towers and we appreciate your time reviewing your recent stay with us. We would like to deeply apologize for the inconvenience caused to you as a valued Platinum Le Club member by not being able to extend your stay as we were fully committed on the night of your extension request. Platinum members have guaranteed room availability up to 2 days prior to arrival and am very sorry to see that this was not taken into consideration upon your arrival. I understand that Mr Abdelilah was trying to assist you upon your departure; however at this time it was unfortunately not possible to extend your room. We hope that you will allow us the opportunity to serve you better in the future and look forward to welcoming you back. Meanwhile we remain at your service. Kind regards Christina Assmann Front Office & Guest Experience Manager

Good business stay hotel

Classificação TripAdvisor 4.0/5

Tanel T Negócios - Avaliação certificada TripAdvisor

Very good exclusive lounge and service, nice connection with metro and city. Helpful staff. La Vue lounge outside was coog for evening relax. Pool on the top of the hotel, small but not very overcroded.

Dear Tanel T, Thank you for your kind words following your recent stay with us. We are pleased to see that you had a good business trip and enjoyed our facilities along with the helpful service. We hope we will have the opportunity to welcome you back again soon. Warm regards Christina Assmann Front Office & Guest Experience Manager

My opinion about the hotel Jumeirah Lakes Towers

Classificação TripAdvisor 5.0/5

luizbgm Família - Avaliação certificada TripAdvisor

Excellent hotel with good room, good price, good bedroom, close to the subway, excellent restaurants and a good breakfast. The check-in and check-out is very fast and the service is excellent. I recommend this hotel because the value for money is excellent

Dear luizbgm, Thank you for your kind review. We are delighted to read that you had an excellent experience and appreciate your recommendation. We hope to welcome you back again soon and meanwhile remain at your service. Warm regards Christina Assmann Front Office & Guest Experience Manager

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Classificação TripAdvisor 5.0/5

Magdi10 Negócios - Avaliação certificada TripAdvisor

I stayed at the Pullman Jumeirah Lakes Towers Hotel & Residence during September 2019 and everything was perfect. I would recommend this hotel without hesitation. Truly i would rate it a 10 out of 10 experience.

Dear Magdi10, Thank you for your excellent rating of your recent stay with us on Tripadvisor. It is always a pleasure to receive such great feedback and appreciate your recommendation. We hope that we will have the opportunity to welcome you back again soon and meanwhile remain at your service. Kind regards Christina Assmann Front Office & Guest Experience Manager

Convenient property in Dubai JLT

Classificação TripAdvisor 4.0/5

OMTT Negócios - Avaliação certificada TripAdvisor

This hotel is well located and is attractive for its vicinity to the nearby offices. The staff is helpful and polite, attentive to details and service oriented. I appreciated the gym on the 34th floor and its comprehensive equipment with a view on the Marina. A little disappointed to notice that the Executive Lounge was closed for breakfast on my last two stays... not great for business customers... The restaurant downstairs where the breakfast buffet takes place has upgraded its offerings over the years, however there is still room for improvement. The DETOX corner is NOT refrigerated: juices and yogurts are served at room temperature, the portions of (melting) butter are also not covered with ice cubes. Besides, the usual seating issues are recurrent.

Dear OMTT, We sincerely appreciate the time you have taken to write your positive feedback on our Trip Advisorpage following your stay with us and for appreciating our GYM and helpfulness of our Heartist. Rest assured that we took note of your comment about the Detox and Breakfast at club lounge and will act accordingly. Until then, we all look forward to welcoming you back at Pullman Dubai Jumeirah Lakes Tower on your next visit to Dubai. Warm regards, Christina Assmann Front Office & Guest Experience Manager

Great Place

Classificação TripAdvisor 4.0/5

Dreamer297950 Solo travel - Avaliação certificada TripAdvisor

I have stayed at the Pullman JLT Dubai many times and as usual I was not disappointed. Two areas worthy of special note Breakfast an important meal of the day and once again the presentation, the quality and choice of food was excellent. The staff are exceptional, friendly and efficient and the mark of a really top class establishment .... the staff remember and address you by your name .. well done them. Secondly the staff at the pool on floor 35, lifeguard, pool bartender not forgetting the housekeeper ... nothing too much trouble for them again well done. A couple of general comments, overal feeling of the room thought it looked a little tired, carpet stained in places, lamp didn’t work, chair arms worn. In themselves all small things but spoil what has always been my favorite place in Dubai.

Dear Dreamer297950, Thank you for choosing to return to the Pullman Dubai Jumeirah Lakes Towers and for the wonderfully detailed review you have shared on TripAdvisor. Your kind comments for the services provided by the teams you mentioned is highly appreciated and will definitely be shared with the entire team, for sure everyone will be happy to know they have made a positive impact to your stay. Thank you also for your constructive feedback regarding the rooms, which has been noted and shared with the department heads accordingly for their action. We apologize for any inconvenience this may have caused. Once again, thank you for returning and taking the time to share your experience. We all look forward to welcoming you back to the hotel in the future. Kind regards Christina Assmann Front Office & Guest Experience Manager

One of the best hotels

Classificação TripAdvisor 5.0/5

X A Solo travel - Avaliação certificada TripAdvisor

Love the hotel, nice location just next to DAMAC metro station, Nice variety of breakfast, specious room and large bed, friendly and honest staff, I've forgotten a mobile device at my room and left, they've emailed me later on the same day that they've found the device and waiting for me to collect it.

Dear XALAA, I would like to thank you for your complimentary review on TripAdvisor, following your subsequent stay with us at the Pullman Dubai Jumeirah Lakes Towers. Your feedback is certainly the reflection of our efforts to provide the best of service, facilities and products to all our guests. We hope to welcome you back again in the near future and meanwhile remain at your service. Kind regards Christina Assmann Front Office & Guest Experience Manager

Perfect

Classificação TripAdvisor 5.0/5

Camper52335226290 Negócios - Avaliação certificada TripAdvisor

Every thing was perfect and the room wide and tidy, the staff were friendly and very helpful , the restaurants served breakfast and lunch and dinner all the meals were delicious and the price is good . Thanks to all

Dear Camper52335226290, Thank you for this feedback and for the 5* rating you left here on tripadvisor. I am so glad to know you enjoyed your visit and stay with us. Warm regards, Genesis Lofstedt PA to the General Manager

If you want to feel pampered

Classificação TripAdvisor 5.0/5

marcoJ3607UA Friends getaway - Avaliação certificada TripAdvisor

Lovely hotel located close to the metro station and within walking distance from Dubai Marina.Clean and large room and friendly and supportive staff.Great choice for breakfast and breathtaking view.Highly recommended.

Dear marcoJ3607UA, We are delighted to read your review and that you felt pampered, enjoying not only the convenient location, but also the delicious breakfast and friendly staff. We appreciate your high recommendations and hope to welcome you back again soon. Best regards Christina Assmann Front Office & Guest Experience Manager

Excellent staycation

Classificação TripAdvisor 5.0/5

Keith D Couples - Avaliação certificada TripAdvisor

Great hotel, great service, looked after from the minute we arrived to the minute we departed. We choose this particular Pullman as it is close to the Marina where we were meeting friends for a meal.Quick check in, lovely clean room everything one could ask for.

Dear kea828517, Thank you for taking your time to review your stay with us on Tripadvisor! It is always a pleasure to receive positive feedback and we are pleased to read that you had an enjoyable stay from arrival to departure. We hope that we will have the opportunity to welcome you back again in the near future. Meanwhile we remain at your service. Best regards Christina Assmann Front Office & Guest Experience Manager

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