Mövenpick Hotel Frankfurt City 4 stars

Customer review rating (ALL Rating) 4.3/5 73 reviews

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Mövenpick Hotel Frankfurt City - Image 1
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Den Haager Strasse 5, 60327 FRANKFURT AM MAIN, Germany

Description

Hotel extras

  • 12 meeting and conference rooms with natural light

  • 5-minute walk to the Frankfurt Exhibition Center

  • Panoramic roof terrace, Mövenpick restaurant and bar with outdoor area

  • 288 modern rooms

  • 130 m² gym on the 8th floor (free of charge)

Our accommodation(s)

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Hotel location

Mövenpick Hotel Frankfurt City

Den Haager Strasse 5
60327 FRANKFURT AM MAIN
Germany

GPS:50.10984, 8.65103

Telephone
Fax +49 69 788075888

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MOVENPICK RESTAURANT

Enjoy a wide range of regional cuisine, Swiss specialties and international dishes. Our team welcomes you in a modern and stylish ambience. Our show kitchen offers a look behind the scenes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  73 reviews

TripAdvisor Rating  4.3/5  1,434 reviews

well located directly to shopping mall and not far from city center

Customer review rating 5.0/5

Andi Families - Confirmed reviews ALL

-great room -friendly staff -apples and water at the reception -nice surprise in the room -room was big for me and my kids

Lieber Gast, vielen Dank für Ihre wunderbare Bewertung! Es freut uns sehr zu hören, dass Sie und Ihre Kinder einen angenehmen Aufenthalt in unserem Hotel hatten. Wir sind stolz darauf, unseren Gästen ein freundliches und hilfsbereites Team sowie kleine Aufmerksamkeiten wie Äpfel und Wasser an der Rezeption bieten zu können. Es ist schön zu wissen, dass Ihnen das große Zimmer und die zentrale Lage gefallen haben. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen und wünschen Ihnen bis dahin alles Gute! Herzliche Grüße, Ihr Mövenpick Hotel

A well located hotel and a comfortable stay BUT...

Customer review rating 2.5/5

P Y. Couples - Confirmed reviews ALL

A fairly well located hotel and a nice comfortable bed, but that was about it.

Dear Guest, Thank you for taking the time to share your experience at our hotel. We greatly value your feedback as it helps us continuously improve our services. We are sorry to hear that your arrival was inconvenient and that there was some confusion regarding your booking. We understand how frustrating this can be, and we will ensure our team receives better training in the future to avoid such situations. We also regret that you were dissatisfied with the service provided by our housekeeping staff and in the breakfast area. Friendliness and attentiveness are of utmost importance to us, and we will forward your comments to the relevant departments to ensure our staff receive the necessary training to provide the best possible service to our guests. Your comments regarding the cleanliness and quality of the food offered are also very valuable to us. We will discuss these issues internally and look for ways to expand our breakfast offerings and improve cleaning standards. We would also like to give you 2000 Accor points as an apology for the inconvenience. We\'re pleased that you enjoyed the location and comfort of our hotel. We hope you\'ll give us another chance in the future to show you that we learn from your feedback and are constantly improving. Thank you again for your feedback. We wish you all the best and hope to welcome you back soon. Sincerely, Your Mövenpick Hotel

Not professional work

TripAdvisor rating 1.0/5

Диана С TripAdvisor review

Disgusting, terrible and not professional work of the receptionist On the 7 of March 2025 My dad has a diamond status and I booked an accessible room for my mom after surgery, I was guaranteed an accessible room, but upon check-in I get a regular room without conditions for disabled people. After long proceedings the receptionist brought her just a chair for taking a shower. I suppose that you need to understand that if someone make a booking for accessible room , you must provide this conditions

Dear Dianaslus, Thank you for taking the time to tell us about your experience. We are sorry to hear that your stay with us did not meet expectations, especially in relation to booking an accessible room for your mother. We take your feedback very seriously as guest satisfaction is our top priority. It is unacceptable that you were not provided with the room you were promised and we sincerely apologize for any inconvenience this has caused you and your family. We will speak to our team immediately to ensure that such misunderstandings are avoided in the future. Your feedback is very important to us and we thank you for bringing it to our attention. We hope that you will give us another chance in the future to show that we can provide our guests with the service they deserve. Best regards, Your Mövenpick Hotel

Comfortable Stay

Customer review rating 3.5/5

P L. Couples - Confirmed reviews ALL

Generally fine. Great breakfast spread each day. The one bug bear I suppose was the staff. Generally indifferent, but never rude. Example, we arrived a little early for checkin so the desk staff ignored us and kept talking. The bar/restaurant manager would let you sit and not approach you for service until you left in frustration. Of course if you insert yourself and ask, you will receive service. A little warmth goes a long way.

Dear Guest, Thank you for your feedback and the time you took to share your experience with us. We are pleased to hear that you enjoyed our breakfast offerings and had an overall pleasant stay. However, we regret that the service provided by our staff did not meet your expectations. Your comments are very valuable to us, as we always strive to provide the best possible service to our guests. We will discuss your feedback internally and ensure that our team is more attentive and friendly in the future. We hope you will give us another chance to show you that we can do better. We look forward to welcoming you back soon. Sincerely, Your Mövenpick hotel

Best hotel experience

TripAdvisor rating 5.0/5

Harley T Families - TripAdvisor review

The best hotel experience I have experienced during my 2 weeks vacation in Germany, Austria and Switzerland. Most of the staff are friendly. Especially the Supervisor at the front desk, Mr. D. Vaskov. He is very professional and courteous regardless of your race. He treats all guest equally whether you’re an Accor member or not. It’s very rare to find people like him these days.

Dear Harley T, Thank you very much for your wonderful review! We are very pleased to hear that you had the best hotel experience in our hotel during your stay in Germany, Austria and Switzerland. We really appreciate your praise about our team, especially about Mr. D. Vaskov. We are committed to providing a friendly and professional service to all of our guests and it's great to hear that this has left a positive impression on you. We are proud to have a team that values ​​diversity and treats all guests with respect and courtesy. Your feedback motivates us to continue doing our best. We hope to welcome you back soon and wish you all the best until then! Kind regards,

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Other web-users rate our hotel

  • 426 reviews 8.6/10 Location
  • 540 reviews 6.1/10 Room
  • 436 reviews 6.1/10 Service
  • 14 reviews 8.5/10 WiFi
  • 330 reviews 8.5/10 Breakfast
  • 240 reviews 4.8/10 Cleanliness
  • 164 reviews 3/10 Value
  • 12 reviews 2.8/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.