Mövenpick Hotel Berlin

The staff were very helpful. We have some issues with the pillows; they were too soft for us and could not support our necks. Staff did their best to find us firm pillows.

Fabulous check in experience, comfortable hotel, good restaurant, great facilities. Staff very kind and approachable. The only areas for improvement would be the pillows and air conditioning !

We had booked this hotel for 6 night stay in September, for the Berlin marathon. From moment we arrived, the vibe was bad - after long flights from Australia reception staff were very uninterested and unwelcoming. The hotel hallways and rooms looked tired and very dated, and carpets were filthy. After checking into our room we then found we had only a single extremely thin pillow each. The room had a 'pillow menu' so we requested 2 additional pillows to our room. We also found our safe locked from previous guests, and ensuite basin to be blocked, which was also reported to staff. After about an hour we followed up on these issues - they said they had 'run out' of pillows, but were trying to find some, and had called maintenance regarding our blocked basin and locked safe. After still no response, we called again, they said we were on a waiting list of about 30 guests for a second pillow...I called them back and said this was ridiculous and how could a hotel run out of pillows? They confirmed they called maintenance about basin, but said they had no idea when they would attend, as it was Friday evening. They then un apologetically delivered 2 tiny 'cushions' wrapped in pillow cases to our room, which we later identified as being pinched from their sofas in reception lobby! Clearly no one was coming about our blocked basin, nor were they providing any reassurance, so after some effort I managed to free up the blockage myself. On second day we decided the hotel was unsatisfactory and requested we cancel last 3 nights of our stay due to the issues above. Again, reception staff were unhelpful, stating we had a 'non-refundable booking' and said we would need to wait until Monday to discuss with manager. We met with manager on Monday, she stated she had no knowledge of the pillow situation at hotel over the weekend, and that none of these issues had been reported to her prior. She subsequently confirmed our issues with reception staff and only then then agreed to cancel and refund last 3 nights of our stay. On the positive side - breakfast was good. According to our travel agent, this was a good hotel pre-covid, but seems with the disruption and change of staff since, they have completely dropped the ball, and coped very poorly with a busy period during the marathon - overall a very disappointing stay, and regrettably for Movenpick, we were very glad to be 'Moven' on after 3 nights too many...

Staff lovely, room great although I requested a bath when booking online and didn't get one but my companion did and didn't request one. Across road from train station and bus stop outside.

I wasted my first day in Berlin being upgraded from room to room, after I complained that i booked a room with a king bed at a hotel from a well known chain, that claims to be a 4 star hotel, but in reality would hardly deserve 2 stars. I ended at suite 508. The standard/classic rooms were tiny, dark and disgusting, walls had black marks, doors had gouges, carpets were old, stained and dusty and the same can be said about the curtains. There was dust in ventilation shafts too. No room had a king bed. In all rooms, including the suite, the furniture was poor, without taste, walls had black stains, bathroom countertops had hard stains of lime. and tiles of the suite bathroom as well. Linen and duvet at the suite were old, torn, to the extent that feathers would come out… The restaurant/bar staff looked surprised with my request for having a club sandwich delivered at my room at the day of my arrival, after running up and down the hotel in different rooms. Most restaurant staff did not understand English well. Unfortunately i had no chance or time to leave the hotel immediately and for searching another place to be, because i was attending a large international conference, where i had to spent full days, followed by a social program, and due to several other big conferences going on in Berlin, many hotels were fully booked. I would rate Movenpick Berlin as terrible, if not for the fact that two ladies at the reception did what they could to make things better and breakfast was decent, but I certainly do not recommend a stay there, and note that this is the opinion of a frequent and experienced traveller.