Mövenpick Hotel Berlin 4 stars

Customer review rating (ALL Rating) 4.2/5 91 reviews

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Mövenpick Hotel Berlin - Image 1
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Schoeneberger Strasse 3, 10963 BERLIN, Germany

Description

Hotel extras

  • Fitness area with sauna

  • In Berlin's city centre near Potsdamer Platz

  • Mövenpick restaurant with glass roof

  • 243 rooms and suites, many with courtyard views

  • 12 modern meeting rooms with daylight

Our accommodation(s)

Hotel location

Mövenpick Hotel Berlin

Schoeneberger Strasse 3
10963 BERLIN
Germany

GPS:52.5038, 13.380419

Telephone
Fax +49 30 23006199

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Hof Zwei

Our restaurant "Hof Zwei" is designed in the style of a Mediterranean piazza and has a mobile glass roof that opens up when the weather is nice. Choose between Mediterranean creations and regional specialties made with local ingredients.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  91 reviews

TripAdvisor Rating  4.5/5  2,937 reviews

Will return here

TripAdvisor rating 4.0/5

O8419FEjanes TripAdvisor review

Great location at Anhalter Bahnhof. If you take the lift from the platform it takes you to the street about 50m from the hotel door. Very quiet. Our room had a bath in it. Great, but the water never got hot. Take a travel kettle if you want a hot drink. There is a coffee capsule machine but it does not get the water hot, only tepid. Can control room temperature which is most welcome. Excellent breakfast selection. Staff very friendly although you have to chase requests, e.g. more pillows, or they don't get fulfilled.

€100 deposit not returned

TripAdvisor rating 3.0/5

Fiona M Friends getaway - TripAdvisor review

My stay was good until I checked out, told I would receive the €100 deposit back (taken from me when I arrived) within 5-7 working days. Now at 9 working days and I still have not received it. I have sent a number of emails and had no response. I understand the hotel is closing its doors in January, if my experience is anything to go by I am not surprised. I’m also assuming my money is lost because they are closing and therefore no longer care what type of review they get.

Incredibly poor service

TripAdvisor rating 1.0/5

Lauren N Couples - TripAdvisor review

We stayed for 4 nights. It was the worse Mövenpick and worse Accor we have ever stayed at. Service was terrible. The room did not have a kettle so I asked for one on 3 separate occasions. All staff members said they would follow it up but never did. We had this experience every time we asked the front desk for anything - they would just say yes and you would never hear from them again. Housekeeping was not good quality. On check out we accidentally left something valuable in the room. I called the hotel and told them - they told me they would. Check the room and call me back, I never heard from them again and they have not been answering my emails. We are members of Accor and the hotel did not acknowledge this membership or our entitlements at all. Would not stay again and do not recommend it. I think a better standard of service would have been received at a less expensive hotel.

Dear Lauren, Thank you for your feedback, We read with concern about the issues you faced during your stay, particularly with the kettle not being provided despite multiple requests, and the challenges you encountered with housekeeping. We take pride in our attentive service and it saddens us to know that we fell short of our goal in your case. Our guests should always feel heard and cared for, so it's disappointing to learn that this was not your impression. Furthermore, we regret to hear about the difficulties you experienced after leaving a valuable item behind. The peace of mind and security of our guests are paramount, and we apologize for not communicating effectively in this instance. We also deeply value our Accor members and apologize that your membership benefits were not acknowledged during your visit. Your entitlements as a member are an important aspect of your experience with us, and we are sorry that we did not meet your expectations in this regard. We hope to welcome you again in the future. Best wishes, Michelle Stuke, Guest Relation Manager

Perfect for exploring Berlin

TripAdvisor rating 5.0/5

kwarhurst1 Couples - TripAdvisor review

Used this hotel for a 4 day, 3 night stay to explore Berlin. From the minute we walked through the doors, we tell we had chosen well. The staff were all friendly and helpful and even placed us and our travelling party in adjacent rooms. Everything was immaculate whilst the bar was staffed by knowledgeable people. Breakfast offered a vast range of foods to suit all for 4 hours per morning and the rooms were full equipped with everything that was needed. Only minor complaint was that it was a double bed but with 2 single duvets and the pillows were hardly worthy of being called pillows. An excellent hotel, would definitely recommend and use again

Dear Guest, Thanks for your review about our hotel. We're truly heartened to hear that your stay at Mövenpick Hotel Berlin was a positive one. We are delighted that you found our team to be friendly and helpful, and that the immaculate condition of our hotel and the knowledge of our bar staff contributed positively to your experience. A diverse breakfast offering is something we pride ourselves on, and it's great to know that it met your needs each morning. However, we regret to hear that the bedding arrangement and pillows did not fully meet your expectations. We appreciate your honest feedback and want to assure you that we have a range of pillow options available through our pillow menu to enhance our guests' sleeping experience, including neck-supporting pillows. Nonetheless, we're pleased that our fully equipped rooms provided everything you needed for your time in Berlin. Our central location near Potsdamer Platz is indeed ideal for exploring the city, and we hope you had the opportunity to visit some of the nearby attractions and shopping destinations. We are grateful for your recommendation and look forward to your next visit. We are hoping to welcome you back in the future. All the best. Michelle Stuke, Guest Relation Manager

Very good hotel

TripAdvisor rating 4.0/5

MMB555 Families - TripAdvisor review

The hotel was very good and we enjoyed our stay. The location is fabulous for the major attractions. There were just a few minor issues. The hotel needs a bit of renewal in the rooms. The fridge didn’t work properly in one of our rooms and the issue wasn’t addressed despite this being pointed out on the first day. One of the lifts was out of order for our entire stay. The glass bricks to the bathroom gives light seepage into the bedroom. However, these issues wouldn’t stop me staying there again.

Dear Guest, Thanks for your review about our hotel. We are delighted that you enjoyed the overall atmosphere of our hotel and found our central location ideal for visiting the major attractions in Berlin. However, we regret to hear about the issues you encountered with the room amenities and one of the elevators. We understand that functioning equipment is essential for a comfortable stay and apologize for any inconvenience caused. Moreover, we empathize with your concerns regarding the transparency of the bathroom walls and acknowledge that privacy is of utmost importance. Finally, we are sorry that the fridge in your room was not operating properly and that this was not resolved promptly during your stay. Nonetheless, we are pleased to hear that these aspects would not deter you from staying with us again. We take great pride in our hotel's history and the unique design that blends modern accommodation with the architectural elements of Berlin's former Siemens building. We are hoping to welcome you back in the future. All the best. Michelle Stuke, Guest Relation Manager

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Other web-users rate our hotel

  • 765 reviews 9.3/10 Location
  • 1,110 reviews 6.5/10 Room
  • 783 reviews 6.9/10 Service
  • 12 reviews 9.2/10 WiFi
  • 769 reviews 9.2/10 Breakfast
  • 370 reviews 6.1/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.