Mövenpick Lausanne

Mövenpick Lausanne 4 stars

Customer review rating (ALL Rating) 4.3/5 1,219 reviews

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Description

Hotel extras

  • An ALLSAFE certified hotel

  • Exceptional hotel on the shores of Lake Geneva

  • An Italian restaurant, a restaurant and a signature Mövenpick lounge bar

  • Beautiful rooms with lake view

  • 18 modular conference rooms and catering division

ALLSAFE approved hotel

Hotel location

Mövenpick Lausanne

Avenue De Rhodanie 4 Ouchy, Lausanne
1007 LAUSANNE
Switzerland

  • MÖVENPICK LAUSANNE:  M2 Ouchy Olympique

  • By plane

    GENEVE-COINTRIN At 58km / 36.04 miles

GPS:46.50829, 6.624128

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,219 reviews

TripAdvisor Rating  4.0/5  1,611 reviews

Certificate of excellence 2022

Well located but conference general experience mitigated.

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

The location is obviously fantastic. The Reception Staff was friendly and helpful. The rooms are freshly redone. Quality of the food is good, good breakfast. I am less satisfied with the conference part. Had to chase the staff, no air-co in the conference room and only 1 fan available; for a 4 stars and during a heat-wave, it is not acceptable. I was told a technician would be called but didn't hear anything after that and the problem was not fixed. We ended up leaving the door open, which was not ideal to discuss private business matters. My contact didn't come 1 time during the 3 days we were there. I would've appreciated sharing my feed-back with her. There was a mistake in the dinner menu, but quickly fixed. One thing that was greatly missing is the description of the dishes for the lunch buffet. We didn't know what things were, making it difficult for people with dietary restrictions.

Dear Valerie T., Thank you for taking the time to tell us about your experience at the Mövenpick Hotel Lausanne. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Franck Seguin General Manager

Well located

Customer review rating 2.5/5

Bartosz Business - Confirmed reviews ALL

- room wasn't cleaned upon arrival, - during the stay the bathroom should be cleaned with more due care

Dear Bartosz Z., Thank you for taking the time to tell us about your experience at the Mövenpick Hotel Lausanne. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Franck Seguin General Manager

Easy access to Office & Centre

Customer review rating 4.5/5

Mayoor Business - Confirmed reviews ALL

Had visited on a office trip. The overall experience was very positive. Well maintained rooms.

Dear Mayoor K., We very much appreciate your comments regarding your stay at the Mövenpick Hotel Lausanne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Franck Seguin General Manager

Poor

Customer review rating 2.0/5

Xxx Business - Confirmed reviews ALL

Air con didn't work. Long lines / not enough staff at reception or concierge.

Dear Caron B., Thank you for taking the time to tell us about your experience at the Mövenpick Hotel Lausanne. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Franck Seguin General Manager

well located

Customer review rating 4.5/5

Adam Business - Confirmed reviews ALL

good food, well located,

Dear Adam F., We very much appreciate your comments regarding your stay at the Mövenpick Hotel Lausanne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Franck Seguin General Manager

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