Mercure Sheffield Kenwood Hall & Spa

Customer review rating (ALL Rating) 3.8/5 991 reviews

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Kenwood Hall Hotel & SPa, Kenwood Road, S7 1NQ SHEFFIELD, United Kingdom

Description

Hotel extras

  • Pet-friendly accommodation and facilities throughout

  • Meeting, Events and Wedding Suites available

  • Set in 12 acres of beautiful grounds, 1 mile from Sheffield City Centre. Perfect for relaxing.

  • Complimentary on-site Car Parking

Our accommodation(s)

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Hotel location

Mercure Sheffield Kenwood Hall & Spa

Kenwood Hall Hotel & SPa, Kenwood Road
S7 1NQ SHEFFIELD
United Kingdom

GPS:53.364547, -1.49091

Telephone
Fax +44 114 255 4744

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LAKEVIEW

Enjoy great British favourites as well as a selection of modern cuisine whilst overlooking our grounds. Our menus are designed by our experienced Chefs who carefully source the best fresh and local produce.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  991 reviews

TripAdvisor Rating  3.5/5  2,549 reviews

The staff make this hotel!

TripAdvisor rating 5.0/5

Victoria B TripAdvisor review

Booked an overnight spa break with a friend at Kenwood Hall on 31st August. Arrived around 10.30am to be greeted by the lovely Nicky on reception. She took our overnight bags, told us where the bar, restaurants & spa reception were & the times that meals were served. Headed to the spa to be greeted by the beautiful Charlotte. We were given a towel, robe & slippers each & told where the facilities were. Lockers were free of charge, large & plentiful so no issues leaving our other belongings. Spent a short time in the gym then used the pool, jacuzzi & spa facilities for a few hours until it was time for our treatments. That’s when we met the wonderful, calm, softly spoken Lucy, boy does she give the best back, neck & shoulder massage! Absolutely amazing! Then it was time to get our room, this is where our bubble was burst! It was extremely basic & desperately in need of modernisation. Green floral carpet, mustard yellow curtains & old brown furniture, not a great look considering the rest of the hotel is lovely. We also overlooked a huge row of bushes making the room even more dull & drab. We’d intended to get in our loungewear, have a few drinks & a good catch up while chilling in the room but that was now the last thing we wanted to do so if we went to the bar. We were asked by Nicky how the room was as we called at reception so when we said it had a put a dampener on our day she introduced us to our fairy godmother Lisa & with the tap of a keyboard we were moved to a beautiful junior suite with private terrace, our plans were back in action! The room was absolutely beautiful, the terrace a godsend & we got to watch a beautiful bride & groom have their pictures taken round the lake. Whilst there we had a light lunch, evening meal & breakfast the following morning. Food was beautiful & I’ve got to say the quality of the breakfast is probably the best I have had anywhere. Portion sizes were also really good. All the restaurant staff were brilliant, friendly, welcoming & know what customer service is! It made such a huge difference to have lovely friendly staff make you feel like you were wanted there rather than being made to feel like an inconvenience as in most places nowadays. Also must do a shout out to Paul(a) on reception too, so funny, friendly & a joy to talk to, you.re a star. We honestly couldn’t have felt more welcomed if our own family ran the hotel. We were desperate for some relaxation & chilled girly time & Lisa, Nicky, Paul & all the staff made that happen. It turned out so good we literally didn’t want to leave. Rebooked for the end of November & hoping to book again to take my Husband for our wedding anniversary. Thank you so much guys, can’t wait to come back to see you all. Victoria & Sarah x

Warm and professional welcome

TripAdvisor rating 4.0/5

Discover42295911816 TripAdvisor review

Lovely warm welcome from Nicky. Really appreciated the upgrade to a suite. Thank you. Beautiful room and very comfortable bed. All the staff were friendly and professional. A shout out to Nicky and Lisa on reception and the lovely blonde waitress that served our evening meal. I'm sorry I didn't get your name . My one criticism was the outside space..Although the grounds are beautiful we did see a lot of litter. Our private balcony was a lovely touch but it was a little tired and could do with some tlc. That said we were very happy with our 1 night stay and the Gluten Free breakfast area was a dream . It's rare to be offered such lovely facilities as a coeliac it was very much appreciated. The evening meal was piping hot and delicious There was an issue with my less than fresh gf roll with dinner but the waitress was mortified and rectified the issue very professionally. I star deducted for the litter and tired exterior. 5 stars to all the staff, food and accomodation. Would I go back. Yes I would .

Good stay

Customer review rating 4.0/5

Adey Couples - Confirmed reviews ALL

Nice location food very good large room

Appalling stay

Customer review rating 0.5/5

Karl H. Business - Confirmed reviews ALL

I travelled up from Birmingham with my partner and 3 year old son. The plan was a stop off in Sheffield then I had a full conference to present in on the Friday in Manchester. I have stayed at this hotel before and it is usually but last Thursday was one of the worst experiences I've ever had in a hotel. We turn up around 7pm to discover their is a wedding on and it has spilled over into the main entrance. There were incredibly drunk people we had to go around to get to the front desk. The last apologised for the noise and assured us we were in a room the furthest away from where the party was being held. To get to the room we had to pass all the rooms taken by the guests. The smell of weed was incredibly strong near the elevator and half way down the room was where the wedding guests were clearly taking cocaine. I knew this because A) the amount of people going in and coming out rubbing their noses B) the sound of people sniffing up C) I literally saw them doing cocaine because they couldn't be bothered to close the door. We got to the hotel room to only discover you could not order room service from it and had to order it from the bar. We were very hungry but did want to sit in the restaurant because of all the noise and drunk people around. However, you had to order at the bar and because of the wedding guests and only one person serving it would take an age to get served. I asked the lady on the main reception if she could put the order in for me as I didn't want drinks just food. But apparently not. I then had to drag all my family through the drunken idiots to a restaurant we could barely hear ourselves in. The food was good though. We eventually got back to our room. Only to be woken twice in the night because of the fire alarms going off. Also, the noise from the party kept me awake until past midnight. Going forward i feel you should let people know if there is a party or wedding on because I would have never stayed there. Also, it felt to me that nobody was in control of the hotel in the evening. The guests could literally do what they wanted wherever they wanted. The fact i had to push through several drunken smoking people to get into the hotel is appalling

Lovely experience

TripAdvisor rating 5.0/5

Ann W TripAdvisor review

Spent a day at the Mercury hotel yesterday from the girls on reception they were fantastic one ❤️ lady took me up to the spa room she was very kind enjoyed my facial the beds were very comfortable the pool hottub & steam room lovely experience at the Mercury keyword hall

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Other web-users rate our hotel

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  • 579 reviews 4.1/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.