Mercure Sheffield Kenwood Hall & Spa

Customer review rating (ALL Rating) 3.7/5 1,214 reviews

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Kenwood Hall Hotel & SPa, Kenwood Road, S7 1NQ SHEFFIELD, United Kingdom

Description

ALLSAFE approved hotel

Hotel extras

  • Pet-friendly accommodation and facilities throughout

  • Meeting, Events and Wedding Suites available

  • Family-Friendly with our NEW Games Room Available for all hotel residents

  • Set in 12 acres of beautiful grounds, 1 mile from Sheffield City Centre. Perfect for relaxing.

  • Complimentary on-site Car Parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

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Hotel location

Mercure Sheffield Kenwood Hall & Spa

Kenwood Hall Hotel & SPa, Kenwood Road
S7 1NQ SHEFFIELD
United Kingdom

GPS:53.364547, -1.49091

Telephone
Fax +44 114 255 4744

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LAKEVIEW

Enjoy great British favourites as well as a selection of modern cuisine whilst overlooking our grounds. Our menu's are designed by our experienced Chef's who carefully source the best fresh and local produce.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  1,214 reviews

TripAdvisor Rating  3.5/5  2,408 reviews

Absolutely incredible thanks to Joseph Rosie and James.

TripAdvisor rating 5.0/5

Navigator28596265915 TripAdvisor review

My room had a super king 4 poster bed. Staff were lovely. At the bar I got served by Joseph, James and Rosie. They were top quality service, absolutely amazing and so helpful you couldn't ask for better and they deserve a raise 100%. Will be recommending the company comes back here.

Great venue

Customer review rating 4.0/5

Roger S. Solo - Confirmed reviews ALL

Very good. Staff very polite and helpful.

Breaking

Customer review rating 1.5/5

Anonymous Families - Confirmed reviews ALL

Jacuzzi falling apart, no cutlery out for breakfast, tables not cleared. Just all the basic things not done.

Dear Beth C., Thank you for your review i will be looking into this and speaking to relevant teams regarding the issues you had with us .if you would email us direct with your details we can deal with this for you sorry again for the disappointment we will resolve this for you. Kind regards Lisa

Afternoon spa

TripAdvisor rating 5.0/5

Abbie S TripAdvisor review

We went for the afternoon spa package the food was lovely such a nice atmosphere. The service we received was brilliant Sally mason really is a credit to the hotel. Brilliant customer service! The spa was lovely. Such good value.

Good Evening, Thank you for taking the time to leave us a review. We really do appreciate the feedback. We are really pleased to hear that you enjoyed your day with us. We will pass on your kind regards to Sally. Kind regards Sophie. Reception.

DO NOT STAY HERE!!!! 2* at best!

TripAdvisor rating 1.0/5

Sally c TripAdvisor review

Stay away from this place! So we started off in room 503 nice room until we wanted a bath and realised the tap would only do shower after hiking all day in the peak district! So called reception and they came to investigate gave us a bottle of wine as a appology and moved us to 504, went for food in the restaurant and what a absolute disaster that was, chips were room temp, and my partner had ordered the chicken breast with lyonnaise potato's, The chicken brest isn't a chicken breast and is in fact a forequarter with bones and a very cheap bit of chicken and want to charge £18 for and nowhere does it say with bones at all so my partner resulted in going out and getting a take away pizza, then it came to sleeping in our new room 504! Disaster when turned off the tv, we could hear what sounded like a fire alarm or a fire exit open, so I called reception who seemed to do nothing about the noise nor let us know anything so not being able to sleep I went to reception yet again to find out why, they had no idea fire exit was open which is alarming as they have signs saying thieves operating in this area!! So talked to the night man at reception who explained it was the generator and pumps and could not be turned off!! Offered to move us but as no one had told us earlier it was now 00:34 and I'm not moving rooms again now! No sleep and a 3 and half hour journey home tomorrow! And with the sound reading over 60db in the room this was unbearable! Will never be returning here and no way is a 5* hotel more like 2*

Good Evening, Thank you for taking the time to leave us a review. We really do appreciate the feedback. We are sorry to hear that you did not enjoy your stay with us. We take all our guest feedback on board and hope to make the improvements needed in the near future. We hope this does not deter you from visiting us gain in the future. Kind regards Sophie Reception.

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Other web-users rate our hotel

  • 716 reviews 8.9/10 Location
  • 2,070 reviews 4.9/10 Room
  • 1,485 reviews 7/10 Service
  • 38 reviews 3.1/10 WiFi
  • 932 reviews 5.7/10 Amenities
  • 694 reviews 3.4/10 Cleanliness
  • 649 reviews 4.8/10 Food
  • 631 reviews 6.6/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.