Pullman Vina del Mar San Martín (Ex Atton) Hotel

Customer review rating 4.3/5 1,080 reviews

ALLSAFE approved hotel

Book this hotel
Room 1

Best price guarantee

How it works?
Pullman Vina del Mar San Martín (Ex Atton)
See on a map
+ 20 Services

Hotel extras

  • Accessibility for people with reduced mobility

  • Bicycle rental

  • Bridal Suite

  • Pet-friendly hotel! Small pets welcome.

  • Pool Bar during the summer

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange Paying
  • Porter
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Solarium
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 1 Meeting room(s)

Hotel location

Pullman Vina del Mar San Martín (Ex Atton)

Av San martin 667
2520096 vina del mar
chile

Tel: +56323817100

Fax: (+56)32/3817100

Check-in from 15h00

Check out up to 12h00

  • By plane

    COMODORO ARTURO MERINO BENÍTEZ At 113km / 70 miles

GPS :-33.014895, -71.555744

Our accommodation(s)

5-star Pullman Viña del Mar: modern rooms & sea views. Accessible for people with reduced mobility, queen/king size beds, WIFI,TV/streaming, toiletries, sound insulation, AC & sofa. Local calls free.

Our restaurants and bars

JOAQUIN RESTAURANT AND BAR

Type of cuisine: International

Our sophisticated restaurant serves typical dishes from Chile & Latin America, specializing in local fish and seafood & vegetarian options. Enjoy our continental, healthy breakfast! 7:00 a.m.-11:30 p.m.

Azotea Joaquin

A rooftop bar overlooking the beach in the summer? Here you have it! Enjoy the happy hour of the Azotea Joaquin bar with the best Chilean wines and cocktails. Open from 11 a.m. to 11 p.m., summer only.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

Find out more

Our guest reviews for
Pullman Vina del Mar San Martín (Ex Atton)

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

1,080 reviews

Good stay

Customer review rating 5.0/5

Victor V. S. Families - 09/09/2021 Confirmed reviews ALL

Wonderful and good service

Dear Victor v., We very much appreciate your comments regarding your stay at the Pullman Vina del Mar San Martín (Ex Atton). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excelente

Customer review rating 5.0/5

Paula V. Families - 30/08/2021 Confirmed reviews ALL

Maravilloso

Estimada Paula V., Le agradecemos enormemente sus comentarios en relación a su estancia en Pullman San Martín. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo.

A/C not working

Customer review rating 3.0/5

Benjamín M. Families - 09/08/2021 Confirmed reviews ALL

The A/C in the room didn’t work in all the stay!! They tray to fixed but did not work. Super bad for a hotel like this

Dear Benjamin, Thank you for taking the time to tell us about your experience at the Pullman Vina del Mar San Martín (Ex Atton). I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Understaffed hotel no worthy of your good earn money.

Customer review rating 1.0/5

Felipe Families - 03/08/2021 Confirmed reviews ALL

I’ve been to this hotel before, enjoying their awesome rooms with ocean views and a more than good breakfast buffet so it was a no brainer to pick it up again as my destination while in Viña del Mar. As I was checking in the guy from the lobby told me it was a bay view room and I told him that I paid extra for ocean view and he said it was the same. He was wrong. If you can see the attached picture, I’d say that’s city view. One guy that went to my room to try to fix the TV to use the built in chromecast had the audacity to tell me that if I stand from the other side of the room I could see the ocean, I didn’t say anything but I should have said THEN MOVE YOUR BLOODY BEDS TO THAT POSITION CAUSE I CAN’T SEE S- ANYTHING. Anyway, the chromecast never worked and the limited amount of channels was worthless. You might say “why would you wanna stay at your hotel watching the telly?” Well there’s a curfew, every bloody tv should be working. The hand basin was clogged, the bathroom seemed clean but the room’s floor was dirty. I spilled some water and tried to clean it with the bathroom mat and it ended up covered with dirt. I can understand that covid has made things difficult for some hotels but none of my problems were something you could say it’s because of covid, but the other way around; because of covid they should have cleaner rooms, with working hand basin and a fully functional telly. They were clearly understaffed. My aisle was full of food trays, and breakfast was a mess. They had limited options, and bacon, which I would have thought it was a breakfast staple for hotels, was nowhere to be found. Because of covid related rules imposed by the hotel you couldn’t stand to pick up your food, you had to wait for someone from their limited staff to do that for you and it was a horrible experience. Guest around me were so angry, some were even breaking the rules and picking up stuff by themselves. I checked their website and they’re fully booked for several weeks, they should hire more stuff and stop being so cheap. They offered me a minuscule refund but I haven’t seen it reflected on my account yet and I highly doubt I will. I guess it’s time to say good bye to Pullman if they continue being understaffed.

Dear Felipe, Thank you for taking the time to tell us about your experience at the Pullman Vina del Mar San Martín (Ex Atton). I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 02… if you wish to discuss this matter in further details. Sincerely,

Some malfunction

Customer review rating 4.0/5

Sergio L. Couples - 03/08/2021 Confirmed reviews ALL

The hotel is pleasant and well located. The hotel could not honor our original booking for a room with a sea view. We were offered a suite, which was a good gesture. However, the heating system failed completely, and on the second day and throughout the stay did not work well and the maintenance staff could not solve the problem. There was no alternative heater, nor other solution, except for an additional blanket!

Dear Esteban, Thank you for taking the time to tell us about your experience at the Pullman Vina del Mar San Martín (Ex Atton). I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Estadia tranquila

Customer review rating 4.0/5

Recomendable P. D. Couples - 27/07/2021 Confirmed reviews ALL

Bien para d.

Estimado Víctor, Muchas gracias por su excelente evaluación. Haremos llegar sus comentarios a nuestro equipo para quienes será un muy buen incentivo para seguir entregando un excelente servicio. De parte de todo el equipo de Pullman San Martín queremos enviarle un muy cordial saludo y esperamos poder recibirlo en una próxima ocasión. Que tenga una excelente semana. Saludos cordiales. Cristián Mera. Deputy manager.

Agradable

Customer review rating 3.5/5

David Families - 20/07/2021 Confirmed reviews ALL

Comodo

Estimado David, Muchas gracias por haber tomado el tiempo de contestar nuestra encuesta de evaluación de servicio. Para nosotros su opinión es muy importante y nos alegra mucho saber que tuvo una buena estadía. Nuestro esfuerzo diario está en el poder entregar excelentes experiencias a nuestros huéspedes por lo que nos alegra saber que se lleva un grato recuerdo de su estadía en Pullman San Martín. Esperamos tener la oportunidad de poder recibirlo en una próxima ocasión. Que tenga una excelente semana. Saludos cordiales. Cristián Mera. Deputy manager.

Great customer service

Customer review rating 4.5/5

Daniel Couples - 16/07/2021 Confirmed reviews ALL

Excelent experience! We found a great attitude and high level of customer satisfaction

Dear Daniel, We very much appreciate your comments regarding your stay at the Pullman Vina del Mar San Martín (Ex Atton). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent location and facilities

Customer review rating 4.0/5

Mauricio Business - 07/07/2021 Confirmed reviews ALL

Friendly and helpful staff at front desk. Good at check in and out. I interacted with them few other times for some questions and other issues and always professional and courteous; all of them. Rooms are facilities look like recently renovated. Only point to improve was breakfast. I understand there is a limited variety and options due to Covid , but the quality of the ingredients was so so.

Mauricio, We very much appreciate your comments regarding your stay at the Pullman Vina del Mar San Martín (Ex Atton). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

excelente

Customer review rating 4.5/5

Gabriel G. Business - 02/07/2021 Confirmed reviews ALL

Agradable estancia

Estimado Gabriel, Muchas gracias por su excelente evaluación. Haremos llegar sus comentarios a nuestro equipo para quienes será un muy buen incentivo para seguir entregando un excelente servicio. De parte de todo el equipo de Pullman San Martín queremos enviarle un muy cordial saludo y esperamos poder recibirlo en una próxima ocasión. Que tenga una excelente semana. Saludos cordiales. Cristián Mera. Deputy manager.

A beautiful place

Customer review rating 5.0/5

Daniel S. Couples - 28/06/2021 Confirmed reviews ALL

The hotel was fantastic, clean and organized. My room was in a perfect condition. The breakfast was delicious.

Dear Daniel S., We very much appreciate your comments regarding your stay at the Pullman Vina del Mar San Martín (Ex Atton). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Vista al mar

Customer review rating 4.0/5

Jorge P. Couples - 27/06/2021 Confirmed reviews ALL

Vista excelente

Estimado Jorge P., Le agradecemos enormemente sus comentarios en relación a su estancia en Pullman Vina del Mar San Martín (Ex Atton). Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo.

Our most recent 20 reviews

Our other hotels nearby

All our hotels in vina del mar