Pullman Viña del Mar San Martín 5 stars

Customer review rating (ALL Rating) 4.4/5 1,027 reviews

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Pullman Viña del Mar San Martín - Image 1
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Av San martin 667, 2520096 VIÑA DEL MAR, Chile

Description

Hotel extras

  • Accessibility for people with reduced mobility

  • Bicycle rental

  • Bridal Suite

  • Pet-friendly hotel! Small pets welcome.

  • Pool Bar and Rooftop available all year round.

Our accommodation(s)

Hotel location

Pullman Viña del Mar San Martín

Av San martin 667
2520096 VIÑA DEL MAR
Chile

GPS:-33.014895, -71.555744

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

JOAQUIN RESTAURANT AND BAR

We are a Bar & Restaurant on the Coast and want you to feel it from the moment you enter. We look for the best ingredients from the sea, combining them creatively to surprise you every day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,027 reviews

TripAdvisor Rating  4.1/5  1,036 reviews

Disappointing

TripAdvisor rating 3.0/5

Alix T TripAdvisor review

Absolutely not worth the money they charge. Our room was quite run down. I booked the room with the spa for the end of our journey so I could relax but the spa jets were full of rust and old soap scum so didn’t bother. Oh and BRING EAR PLUGS! The windows are not even close to being sound proof and it’s a very very busy street at all hours of the night for drag racing and bikes!! The coffee pods were missing so we went and bought some ourselves and no one even tries to help us navigate espanol (as we’re Australian) - they were even quite rude to us when they realised we only spoke a little bit. While I understand that frustration of non-native speakers, I would have expected a little English speaking from some of them to help their tourists out. Won’t go back.

Dear Alix T, Thank you for taking the time to share your feedback regarding your recent stay at Pullman Viña del Mar San Martín. We value your insights, as they help us identify areas for improvement. I sincerely apologize for the disappointing aspects of your experience. It is disheartening to learn that the condition of your room did not meet your expectations and that the spa facilities were not up to standard. We appreciate your comments regarding the cleanliness and maintenance of the spa jets, as we strive to provide a relaxing environment for our guests. Your concerns regarding noise levels are also duly noted, and we are continuously working on ways to enhance the comfort of our accommodations. I regret to hear that there was a lack of assistance with language barriers during your stay. Our team is trained to accommodate guests from all backgrounds, and I assure you that your experience will be addressed with the staff to ensure better communication and support in the future. Regarding the missing coffee pods, I apologize for any inconvenience this caused you, and I appreciate your understanding in purchasing your own. Your feedback is invaluable to us, and I hope that you might reconsider visiting us in the future, as we aim to provide a much-improved experience for all our guests. Kind regards, Cristián Mera. Customer Experience Manager. Pullman Viña del Mar San Martín.

Customer review rating 3.5/5

Alfonso F. Couples - Confirmed reviews ALL

Confortable en general

Estimado Alfonso F., Agradecemos sinceramente su comentario sobre la comodidad y confort de su estancia. Nos alegra saber que estos aspectos fueron de su agrado. Sin embargo, lamentamos que su experiencia no haya sido completamente positiva. Su opinión es muy valiosa para nosotros y tomaremos en cuenta sus observaciones para seguir mejorando nuestros servicios. Atentamente, Cristián Mera. Gerente de Experiencia del Cliente. Pullman Viña del Mar San Martín.

Customer review rating 5.0/5

Ana M. M. F. Couples - Confirmed reviews ALL

estadia agradeble,tranquila ,personal amable

Estimada Ana M. M. F., Agradecemos sinceramente sus amables comentarios sobre su reciente estadía en nuestro hotel. Nos complace saber que disfrutó de un ambiente agradable y tranquilo, así como de la atención de nuestro personal. Su satisfacción es nuestra prioridad y motivación para seguir brindando un servicio de calidad. Atentamente, Cristián Mera. Costumer Experience Manager. Pullman Viña del Mar San Martín.

Customer review rating 4.0/5

Daniel H. Business - Confirmed reviews ALL

Overall a good stay at the Pullman. Booked a seaview room and enjoyed the views...its a bit to the side as there is another building between Pullman and the sea. Hotel offers rental bikes. Pool on rooftop was small. Breakfast had lots of choices however not all food is replenished when about to run out.. so i had the scrambled eggs on the colder side on some mornings. Room was good size and clean.

Estimado Daniel H., Agradecemos sinceramente que haya tomado el tiempo para compartir sus comentarios sobre su reciente estadía en Pullman Viña del Mar San Martín. Nos alegra saber que disfrutó de la ubicación de nuestro hotel y de la amabilidad de nuestro personal. Es gratificante saber que tuvo una experiencia general positiva. Apreciamos sus observaciones sobre el desayuno. Tomamos en cuenta sus comentarios respecto a la reposición de los alimentos, ya que nuestro objetivo es ofrecer una experiencia gastronómica de alta calidad para todos nuestros huéspedes. También lamentamos que los huevos revueltos estuvieran fríos en algunas ocasiones. Estos comentarios son valiosos para mejorar nuestro servicio. Con relación a la piscina en la azotea y la vista al mar, agradecemos su comprensión sobre la ubicación de nuestro edificio. Su opinión es importante para nosotros y la compartiremos con el equipo. Esperamos poder darle la bienvenida nuevamente en el futuro y brindarle una experiencia aún mejor. Cristián Mera. Gerente de Experiencia del Cliente. Pullman Viña del Mar San Martín.

Not a sea view

TripAdvisor rating 1.0/5

zam-hel TripAdvisor review

First note is the room description “sea view” which is not totally true. To be honest the view is in best case “partial sea view” and that would give a better idea what you are paying and getting. As a bonus, there was even a roadwork outside our window. And they started to work before 8 am. Second note is the breakfast on our first morning. When we arrived to restaurant about 8:30 all the tables were full of dirty dishes and basically all the food was eaten from the buffet. And during the first 10 minutes we didn’t see any other personnel than Luisa at the reception of the breakfast. We cleaned a table for us and started to having the limited breakfast what was available. After 20 minutes some food started to appear and tables started to be cleaned. But in the end the variety being limited thru whole breakfast and the restaurant being uncomfortably dirty. Second morning was totally different from the first morning. Third note is minor detail, but as you know the devil is in the details. After first night we were not restocked with coffee pods and I asked them from the front desk. Receptionist asked if we wanted decaf or real coffee and I asked for real stuff. In the end we had more coffee - and it was decaf. Not a success story there. In the end, the only thing that worked really nicely was valet parking, thank you for that.

Dear Sami Rantanen, Thank you for taking the time to share your feedback regarding your recent stay at Pullman Viña del Mar San Martín. We appreciate your insights as they help us to identify areas for improvement and enhance our guest experience. Regarding the room description, I sincerely apologize for any misunderstanding related to the "sea view." We strive to provide accurate representations of our accommodations, and your feedback very important to improve clarity for our future guests. Additionally, I regret that our team did not effectively communicate the available upgrade options upon your arrival. We understand how important it is for our guests to have all pertinent information to make informed decisions about their stay. I also want to express my apologies for the breakfast experience you encountered on your first morning. It is our goal to provide a clean and well-stocked dining environment. Your comments about the cleanliness and the availability of food during breakfast have been noted, and I will ensure that our restaurant management is informed to address these issues with the team. I am pleased to hear that your second morning was an improvement, and we will strive to maintain such standards consistently. Lastly, I apologize for the oversight regarding the coffee pods. We acknowledge that attention to detail is crucial, and I appreciate you bringing this to our attention. I am glad to hear that the valet parking service met your expectations. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience. Cristián Mera. Customer Experience Manager. Pullman Viña del Mar San Martín.

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Other web-users rate our hotel

  • 746 reviews 7.9/10 Location
  • 864 reviews 5.8/10 Room
  • 1,044 reviews 8.2/10 Service
  • 13 reviews 8.2/10 WiFi
  • 448 reviews 7.5/10 Breakfast
  • 448 reviews 3.5/10 Comfort
  • 263 reviews 6.2/10 Cleanliness
  • 181 reviews 8.8/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.