Pullman Viña del Mar San Martín 5 stars

Customer review rating (ALL Rating) 4.4/5 1,229 reviews

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Description

Hotel extras

  • Accessibility for people with reduced mobility

  • Bicycle rental

  • Bridal Suite

  • Pet-friendly hotel! Small pets welcome.

  • Pool Bar and Rooftop available all year round.

Our accommodation(s)

Hotel location

Pullman Viña del Mar San Martín

Av San martin 667
2520096 VIÑA DEL MAR
Chile

GPS:-33.014895, -71.555744

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

JOAQUIN RESTAURANT AND BAR

We are a Bar & Restaurant on the Coast and want you to feel it from the moment you enter. We look for the best ingredients from the sea, combining them creatively to surprise you every day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,229 reviews

Customer review rating 2.0/5

Ignacio S. Couples - Confirmed reviews ALL

Disappointed with the stay at this location. There was not parking available and the alternative is 8 blocks away. A false fire alarm was triggered at 3:00 am with barely an explanation from the personnel

Dear Ignacio S., Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the inconvenience you experienced with parking. We understand that the distance to alternative parking is not ideal and appreciate your understanding in this matter. Additionally, I regret that the false fire alarm disrupted your rest and that communication fell short during that time. Your comments are invaluable, and we will work to improve our services. Cristián Mera. Customer Experience Manager. Pullman Viña del Mar San Martín.

Customer review rating 5.0/5

Steven M. Couples - Confirmed reviews ALL

Great location and great team.

Dear Steven M., We sincerely appreciate your kind words regarding your experience at our hotel. We are pleased to know that the location and the team have contributed to making your stay so positive. Your satisfaction is our priority, and we look forward to the pleasure of welcoming you again at Pullman Viña del Mar San Martín. Cristián Mera. Customer Experience Manager. Pullman Viña del Mar San Martín.

Customer review rating 4.0/5

Herschel P. Couples - Confirmed reviews ALL

Excellent hotel with friendly staff. It would be even better if it had coffee/tea maker in the room and more towel hooks.

Dear Herschel P., We sincerely appreciate your kind comments about our hotel and the service of our staff. Your opinion is very valuable to us, and we will take your suggestions regarding the inclusion of a coffee/tea kettle in the room and the addition of more towel hooks into consideration. We are always looking to improve the experience of our guests, and your observations help us achieve this. Sincerely, Cristián Mera. Customer Experience Manager. Pullman Viña del Mar San Martín.

Customer review rating 4.5/5

Ong H. L. Couples - Confirmed reviews ALL

courteous reception n great upgrade n delicious cheese platter +champange

Dear Ong H. L., Thank you for your wonderful feedback. We are thrilled to hear that you felt welcomed and enjoyed the courteous service from our reception team. It is also delightful to know that you appreciated the upgrade and the delicious cheese platter with champagne. Your satisfaction is our priority, and we look forward to welcoming you back for another memorable stay. Cristián Mera. Customer Experience Manager. Pullman Viña del Mar San Martín.

Customer review rating 3.5/5

Eva L. G. Business - Confirmed reviews ALL

Friendly staff but didn’t like the fact that complimentary water is not replaced every day, as most hotels do. Neither the coffee capsules. No kettle to make some tea (tea bags were not provided neither). Average cold breakfast. Not much variety, potato’s, scramble eggs and veggies were cold (pots were not on for some reason).

Dear Eva L. G., We sincerely thank you for your comments regarding your recent stay at Pullman Viña del Mar San Martín. We are pleased to know that you appreciated our location and the friendliness of our staff. However, we regret that you did not find the replenishment of water and coffee capsules, as well as the variety at breakfast, satisfactory. We appreciate your observations, which will be taken into account to improve the experience of our guests in the future. Sincerely, Cristián Mera. Customer Experience Manager. Pullman Viña del Mar San Martín.

Other web-users rate our hotel

  • 749 reviews 8/10 Location
  • 921 reviews 6.1/10 Room
  • 1,212 reviews 8.6/10 Service
  • 14 reviews 8/10 WiFi
  • 456 reviews 7.6/10 Breakfast
  • 447 reviews 3.2/10 Comfort
  • 286 reviews 5.4/10 Cleanliness
  • 201 reviews 8.5/10 Vibe

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