Pullman Viña del Mar San Martín 5 stars

Customer review rating (ALL Rating) 4.4/5 1,029 reviews

Best price
guarantee
Pullman Viña del Mar San Martín - Image 1
Pullman Viña del Mar San Martín - Image 2
Pullman Viña del Mar San Martín - Image 3
Pullman Viña del Mar San Martín - Image 4
Av San martin 667, 2520096 VIÑA DEL MAR, Chile

Description

Hotel extras

  • Accessibility for people with reduced mobility

  • Bicycle rental

  • Bridal Suite

  • Pet-friendly hotel! Small pets welcome.

  • Pool Bar and Rooftop available all year round.

Our accommodation(s)

Hotel location

Pullman Viña del Mar San Martín

Av San martin 667
2520096 VIÑA DEL MAR
Chile

GPS:-33.014895, -71.555744

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

JOAQUIN RESTAURANT AND BAR

We are a Bar & Restaurant on the Coast and want you to feel it from the moment you enter. We look for the best ingredients from the sea, combining them creatively to surprise you every day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,029 reviews

TripAdvisor Rating  4.1/5  1,036 reviews

Customer review rating 3.5/5

Carolina Z. Solo - Confirmed reviews ALL

The hotel's location can't be beat. Walking distance to excellent restaurants, bakeries, shopping, beaches and parks. The renovation was done tastefully, but this hotel clearly has the same plumbing issues many Viña del Mar hotels and apartments have. The shower pan was poorly leveled, so I had to take short showers or the water would run off into the hallway. The toilet either kept running or would randomly flush itself in the middle of the night. The shower would turn itself on randomly at night and loudly leak. Sewage smells came from the sink drain at night as well. Very unsettling. The quality of customer service from hotel and restaurant staff was pretty inconsistent, ranging from excellent to comically bad. They ask for towels to be reused but there are not enough hangers to really dry them. Upon arrival there were no hand towels. They showed up the next morning. The customer service at the upstairs bar was particularly terrible and chaotic, with random servers coming by the table not knowing who and what had ordered what, or completely neglecting me. Front desk and cleaning staff were super nice and helpful. Overall, the issues don't warrant the star rating of the hotel, but the location, while noisy, is truly unbeatable. Maybe they will do a plumbing overhaul and then it will be a truly excellent place to stay in Viña.

Dear Carolina Z., Thank you for taking the time to share your thoughts regarding your recent stay at Pullman Viña del Mar San Martín. We appreciate your feedback, as it provides us with valuable insights into our services and facilities. I am pleased to hear that you found our location to be exceptional, allowing you to easily access the wonderful offerings of Viña del Mar. However, I sincerely apologize for the inconveniences you experienced with the plumbing in your room. We understand how important it is for our guests to have a comfortable and trouble-free stay. Please be assured that your concerns regarding the plumbing issues will be addressed by our maintenance team to ensure that future guests do not encounter similar situations. Furthermore, I regret to learn about the inconsistency in service quality that you encountered during your stay. While I am glad to hear that our front desk and cleaning staff made a positive impression, I recognize that the service at our bar did not meet the standards we strive to uphold. I will communicate your comments to our restaurant management team, as it is essential for us to provide a consistent and attentive service experience for all our guests. Regarding the towel reuse policy, I apologize for the inconvenience caused by the lack of hangers. We are continuously working to improve our facilities and will take your feedback into account. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future, and we are committed to ensuring that your next stay will be much more satisfactory. Cristián Mera. Costumer Experience Manager. Pullman Viña del Mar San Martín.

Disappointing

TripAdvisor rating 3.0/5

Alix T TripAdvisor review

Absolutely not worth the money they charge. Our room was quite run down. I booked the room with the spa for the end of our journey so I could relax but the spa jets were full of rust and old soap scum so didn’t bother. Oh and BRING EAR PLUGS! The windows are not even close to being sound proof and it’s a very very busy street at all hours of the night for drag racing and bikes!! The coffee pods were missing so we went and bought some ourselves and no one even tries to help us navigate espanol (as we’re Australian) - they were even quite rude to us when they realised we only spoke a little bit. While I understand that frustration of non-native speakers, I would have expected a little English speaking from some of them to help their tourists out. Won’t go back.

Dear Alix T, Thank you for taking the time to share your feedback regarding your recent stay at Pullman Viña del Mar San Martín. We value your insights, as they help us identify areas for improvement. I sincerely apologize for the disappointing aspects of your experience. It is disheartening to learn that the condition of your room did not meet your expectations and that the spa facilities were not up to standard. We appreciate your comments regarding the cleanliness and maintenance of the spa jets, as we strive to provide a relaxing environment for our guests. Your concerns regarding noise levels are also duly noted, and we are continuously working on ways to enhance the comfort of our accommodations. I regret to hear that there was a lack of assistance with language barriers during your stay. Our team is trained to accommodate guests from all backgrounds, and I assure you that your experience will be addressed with the staff to ensure better communication and support in the future. Regarding the missing coffee pods, I apologize for any inconvenience this caused you, and I appreciate your understanding in purchasing your own. Your feedback is invaluable to us, and I hope that you might reconsider visiting us in the future, as we aim to provide a much-improved experience for all our guests. Kind regards, Cristián Mera. Customer Experience Manager. Pullman Viña del Mar San Martín.

Customer review rating 3.5/5

Alfonso F. Couples - Confirmed reviews ALL

Confortable en general

Estimado Alfonso F., Agradecemos sinceramente su comentario sobre la comodidad y confort de su estancia. Nos alegra saber que estos aspectos fueron de su agrado. Sin embargo, lamentamos que su experiencia no haya sido completamente positiva. Su opinión es muy valiosa para nosotros y tomaremos en cuenta sus observaciones para seguir mejorando nuestros servicios. Atentamente, Cristián Mera. Gerente de Experiencia del Cliente. Pullman Viña del Mar San Martín.

Customer review rating 5.0/5

Ana M. M. F. Couples - Confirmed reviews ALL

estadia agradeble,tranquila ,personal amable

Estimada Ana M. M. F., Agradecemos sinceramente sus amables comentarios sobre su reciente estadía en nuestro hotel. Nos complace saber que disfrutó de un ambiente agradable y tranquilo, así como de la atención de nuestro personal. Su satisfacción es nuestra prioridad y motivación para seguir brindando un servicio de calidad. Atentamente, Cristián Mera. Costumer Experience Manager. Pullman Viña del Mar San Martín.

Customer review rating 4.0/5

Daniel H. Business - Confirmed reviews ALL

Overall a good stay at the Pullman. Booked a seaview room and enjoyed the views...its a bit to the side as there is another building between Pullman and the sea. Hotel offers rental bikes. Pool on rooftop was small. Breakfast had lots of choices however not all food is replenished when about to run out.. so i had the scrambled eggs on the colder side on some mornings. Room was good size and clean.

Estimado Daniel H., Agradecemos sinceramente que haya tomado el tiempo para compartir sus comentarios sobre su reciente estadía en Pullman Viña del Mar San Martín. Nos alegra saber que disfrutó de la ubicación de nuestro hotel y de la amabilidad de nuestro personal. Es gratificante saber que tuvo una experiencia general positiva. Apreciamos sus observaciones sobre el desayuno. Tomamos en cuenta sus comentarios respecto a la reposición de los alimentos, ya que nuestro objetivo es ofrecer una experiencia gastronómica de alta calidad para todos nuestros huéspedes. También lamentamos que los huevos revueltos estuvieran fríos en algunas ocasiones. Estos comentarios son valiosos para mejorar nuestro servicio. Con relación a la piscina en la azotea y la vista al mar, agradecemos su comprensión sobre la ubicación de nuestro edificio. Su opinión es importante para nosotros y la compartiremos con el equipo. Esperamos poder darle la bienvenida nuevamente en el futuro y brindarle una experiencia aún mejor. Cristián Mera. Gerente de Experiencia del Cliente. Pullman Viña del Mar San Martín.

In partnership with TripAdvisor

Other web-users rate our hotel

  • 746 reviews 7.9/10 Location
  • 864 reviews 5.8/10 Room
  • 1,044 reviews 8.2/10 Service
  • 13 reviews 8.2/10 WiFi
  • 448 reviews 7.5/10 Breakfast
  • 448 reviews 3.5/10 Comfort
  • 263 reviews 6.2/10 Cleanliness
  • 181 reviews 8.8/10 Vibe

Powered by Trustyou

Our other establishments nearby

All our hotels in Vina Del Mar

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.