Pullman Viña del Mar San Martín 5 stars

Dear Mark J., Thank you for taking the time to share your feedback regarding your recent stay at Pullman Viña del Mar San Martín. We appreciate your insights, as they are invaluable in guiding our continuous improvement efforts. I sincerely apologize that your experience did not meet your expectations, particularly concerning the amenities provided in your room. We strive to offer a superior level of service, and I regret that you found the absence of certain items, such as tissues and a shaving mirror, to be lacking. Your comments regarding the water and coffee capsules policy have been noted; our standard practice is indeed to provide a limited amount complimentary, with additional items available for purchase thereafter. We will take your feedback into consideration as we evaluate our guest offerings. I also regret to hear that your check-in experience did not reflect the warm welcome we aim to provide all our guests, especially our valued Gold Card members. I will be addressing this with our team to ensure that we enhance our service delivery during such crucial moments. It is encouraging to learn that you enjoyed our breakfast, although I am sorry to hear about the observed disorganization. We will reinforce our staff training to prioritize attentiveness and proactivity in service, ensuring that all items are adequately replenished. Your comparison with another hotel highlights areas where we can improve, and I thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future to provide a more satisfactory experience. Kind regards, Cristián Mera. Costumer Experience Manager. Pullman Viña del Mar San Martín.

Dear Cameron G., Thank you for taking the time to share your positive experience at Pullman Viña del Mar San Martín. We are delighted to hear that you found our hotel to be well-kept and clean, and that our staff members contributed to your enjoyable stay with their friendliness and helpfulness. It is particularly gratifying to know that you appreciated the immaculate condition of your room and the kindness of our housekeeping team. We are also pleased that you enjoyed our prime beachfront location, as well as the safety and convenience of the surrounding neighborhood. Your feedback is invaluable to us and serves as motivation for our team to continue providing excellent service. We look forward to welcoming you back for another amazing stay in the future. Sincerely, Cristián Mera. Customer Experience Manager. Pullman Viña del Mar San Martín.

Estimada Bernardita S, Agradecemos sinceramente que se haya tomado el tiempo para compartir su experiencia con nosotros. Lamentamos mucho que su estancia se haya visto afectada por la situación relacionada con su cargador. La seguridad y el bienestar de nuestros huéspedes son prioridades fundamentales para nosotros, y entiendo completamente su frustración al no poder localizar su cargador. En Pullman Viña del Mar San Martín, nos esforzamos por mantener un entorno seguro y confiable para todos nuestros huéspedes. Se cumplieron todos los protocolos de busqueda del objeto que olvidó. Sin encontrarlo en nuestras dependencias. Esperamos que nos brinde la oportunidad de recibirle nuevamente en nuestro hotel y demostrarle que su bienestar y satisfacción son nuestra principal preocupación. Atentamente, Cristián Mera. Costumer Experience Manager. Pullman Viña del Mar San Martín.

Dear Carolina Z., Thank you for taking the time to share your thoughts regarding your recent stay at Pullman Viña del Mar San Martín. We appreciate your feedback, as it provides us with valuable insights into our services and facilities. I am pleased to hear that you found our location to be exceptional, allowing you to easily access the wonderful offerings of Viña del Mar. However, I sincerely apologize for the inconveniences you experienced with the plumbing in your room. We understand how important it is for our guests to have a comfortable and trouble-free stay. Please be assured that your concerns regarding the plumbing issues will be addressed by our maintenance team to ensure that future guests do not encounter similar situations. Furthermore, I regret to learn about the inconsistency in service quality that you encountered during your stay. While I am glad to hear that our front desk and cleaning staff made a positive impression, I recognize that the service at our bar did not meet the standards we strive to uphold. I will communicate your comments to our restaurant management team, as it is essential for us to provide a consistent and attentive service experience for all our guests. Regarding the towel reuse policy, I apologize for the inconvenience caused by the lack of hangers. We are continuously working to improve our facilities and will take your feedback into account. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future, and we are committed to ensuring that your next stay will be much more satisfactory. Cristián Mera. Costumer Experience Manager. Pullman Viña del Mar San Martín.

Dear Alix T, Thank you for taking the time to share your feedback regarding your recent stay at Pullman Viña del Mar San Martín. We value your insights, as they help us identify areas for improvement. I sincerely apologize for the disappointing aspects of your experience. It is disheartening to learn that the condition of your room did not meet your expectations and that the spa facilities were not up to standard. We appreciate your comments regarding the cleanliness and maintenance of the spa jets, as we strive to provide a relaxing environment for our guests. Your concerns regarding noise levels are also duly noted, and we are continuously working on ways to enhance the comfort of our accommodations. I regret to hear that there was a lack of assistance with language barriers during your stay. Our team is trained to accommodate guests from all backgrounds, and I assure you that your experience will be addressed with the staff to ensure better communication and support in the future. Regarding the missing coffee pods, I apologize for any inconvenience this caused you, and I appreciate your understanding in purchasing your own. Your feedback is invaluable to us, and I hope that you might reconsider visiting us in the future, as we aim to provide a much-improved experience for all our guests. Kind regards, Cristián Mera. Customer Experience Manager. Pullman Viña del Mar San Martín.