Pullman Vina del Mar San Martín (Ex Atton) Hotel

I’ve been to this hotel before, enjoying their awesome rooms with ocean views and a more than good breakfast buffet so it was a no brainer to pick it up again as my destination while in Viña del Mar. As I was checking in the guy from the lobby told me it was a bay view room and I told him that I paid extra for ocean view and he said it was the same. He was wrong. If you can see the attached picture, I’d say that’s city view. One guy that went to my room to try to fix the TV to use the built in chromecast had the audacity to tell me that if I stand from the other side of the room I could see the ocean, I didn’t say anything but I should have said THEN MOVE YOUR BLOODY BEDS TO THAT POSITION CAUSE I CAN’T SEE S- ANYTHING. Anyway, the chromecast never worked and the limited amount of channels was worthless. You might say “why would you wanna stay at your hotel watching the telly?” Well there’s a curfew, every bloody tv should be working. The hand basin was clogged, the bathroom seemed clean but the room’s floor was dirty. I spilled some water and tried to clean it with the bathroom mat and it ended up covered with dirt. I can understand that covid has made things difficult for some hotels but none of my problems were something you could say it’s because of covid, but the other way around; because of covid they should have cleaner rooms, with working hand basin and a fully functional telly. They were clearly understaffed. My aisle was full of food trays, and breakfast was a mess. They had limited options, and bacon, which I would have thought it was a breakfast staple for hotels, was nowhere to be found. Because of covid related rules imposed by the hotel you couldn’t stand to pick up your food, you had to wait for someone from their limited staff to do that for you and it was a horrible experience. Guest around me were so angry, some were even breaking the rules and picking up stuff by themselves. I checked their website and they’re fully booked for several weeks, they should hire more stuff and stop being so cheap. They offered me a minuscule refund but I haven’t seen it reflected on my account yet and I highly doubt I will. I guess it’s time to say good bye to Pullman if they continue being understaffed.

The hotel is pleasant and well located. The hotel could not honor our original booking for a room with a sea view. We were offered a suite, which was a good gesture. However, the heating system failed completely, and on the second day and throughout the stay did not work well and the maintenance staff could not solve the problem. There was no alternative heater, nor other solution, except for an additional blanket!

Bien para d.

Comodo

Excelent experience! We found a great attitude and high level of customer satisfaction

Friendly and helpful staff at front desk. Good at check in and out. I interacted with them few other times for some questions and other issues and always professional and courteous; all of them. Rooms are facilities look like recently renovated. Only point to improve was breakfast. I understand there is a limited variety and options due to Covid , but the quality of the ingredients was so so.

Agradable estancia