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Pullman Vina del Mar San Martín (Ex Atton) Hotel

Customer review rating 4.5/5 293 reviews
Pullman Vina del Mar San Martín (Ex Atton)
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Hotel extras

  • Located by the sea and steps from the Casino

  • Terrace with sea view, infinity pool and bar

  • Rooms with incredible sea or city views

  • Don Joaquin Restaurant with 50 years of tradition in flavor

  • Free Wi-Fi available throughout the entire property

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchangePaying
  • Porter
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Solarium
Catering
  • Breakfast
  • 1 restaurant(s)
  • Room service
Business services
  • 1 meeting room(s)

Hotel location

Pullman Vina del Mar San Martín (Ex Atton)

Av San martin 667
2520096
viña del mar
chile

Tel: +56323817100

Fax: (+56)32/3817100

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    COMODORO ARTURO MERINO BENÍTEZ At 113km / 70 miles

GPS :-33.014895, -71.555744

Our accommodations

Cozy and comfortable rooms for the perfect rest. Non-smoking, handicapped-accessible and with all the comforts to make your stay the best.

SUPERIOR ROOM with 1 King Size bed

  • Max. number of persons: 3
  • Area: From 23m²
  • Views: City side *

* Subject to availability

  • High speed internet
  • Direct dial telephone
  • Mini Bar

DELUXE ROOM with 1 King Size bed, Sea View

  • Max. number of persons: 3
  • Area: From 23m²
  • Views: Ocean/Sea view *

* Subject to availability

  • High speed internet
  • Direct dial telephone
  • Mini Bar

SUPERIOR ROOM with 2 single beds

  • Max. number of persons: 3
  • Area: From 23m²
  • Views: City side *

* Subject to availability

  • High speed internet
  • Direct dial telephone
  • Mini Bar

DELUXE ROOM with 2 single beds, Sea View

  • Max. number of persons: 3
  • Area: From 23m²
  • Views: Ocean/Sea view *

* Subject to availability

  • High speed internet
  • Direct dial telephone
  • Mini Bar

Premium Deluxe, 1 King Size Bed, Sea View, Top Floor

  • Max. number of persons: 3
  • Area: From 23m²

Premium Deluxe, 2 Single Beds, Sea View, Top Floor

  • Max. number of persons: 3
  • Area: From 23m²

SUPERIOR SUITE with 1 King Size bed

  • Max. number of persons: 3
  • Area: From 40m²
  • High speed internet
  • Direct dial telephone
  • Mini Bar

Exclusive Suite, 1 King size Bed. Sea View, Top Floor

  • Max. number of persons: 3
  • Area: From 47m²

Our restaurants and bars

JOAQUIN RESTAURANT AND BAR

Type of cuisine: International

Although renovated, our restaurant Don Joaquin retains 50 years of tradition in flavor. Inspired by traditional Latin cuisine & influenced by Peruvian gastronomy, paired with fine wines & great service.

Lunch

13:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

Find out more

Our guest reviews for
Pullman Vina del Mar San Martín (Ex Atton)

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

293 reviews

Everything excellent

Customer review rating 4.5/5

Vincent Families - 23/03/2020 Confirmed reviews ALL

Good location, excellent staff, great food, great pool

Dear Vincent, We very much appreciate your comments regarding your stay at the Pullman Vina del Mar San Martín (Ex Atton). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located

Customer review rating 4.5/5

Eladio G. Couples - 19/03/2020 Confirmed reviews ALL

Very friendly staff

Dear Eladio g., We very much appreciate your comments regarding your stay at the Pullman Vina del Mar San Martín (Ex Atton). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good Hotel

Customer review rating 4.5/5

Anonymous Couples - 16/03/2020 Confirmed reviews ALL

As a Platinum member I thought the hotel was good but not great. You have a wonderful location and some great friendly staff . The room was wonderful with lovely sea views. But little things let you down. It is the 1st Accor hotel that forced me to have my welcome drink on the day of arrival and not anytime during my stay, why? You did not replenish my complimentary drinking water each day why? No welcome message left from the GM why? You made me feel like a number not a special guest. However after negotiation I was allowed a late checkout. It's the little things that make a hotel special not just the rooms and view!

Dear Paul , Thank you for taking the time to tell us about your experience at the Pullman Vina del Mar San Martín (Ex Atton). I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We regret that your membership has not been valued at your check in. At Pullman we appreciate our clients and we want them to feel recognized especially in their status. We would love to hear from you about your next visit to improve your experience at Hotel Pullman San Martín. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cristián Mera. Deputy Manager.

Well Located and Good stay

Customer review rating 4.5/5

Claudia V. Families - 11/03/2020 Confirmed reviews ALL

Was very lovely

Dear Claudia V., We very much appreciate your comments regarding your stay at the Pullman Vina del Mar San Martín (Ex Atton). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

excellent location and the staff was very helpful.

Customer review rating 4.5/5

Anonymous Couples - 10/03/2020 Confirmed reviews ALL

Great experience

Dear Patsy C., We very much appreciate your comments regarding your stay at the Pullman Vina del Mar San Martín (Ex Atton). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located

Customer review rating 4.5/5

Fernando Couples - 10/03/2020 Confirmed reviews ALL

The hotel is very clean, rooms are new and the location is great

Dear Fernando G., Thank you for taking the time to tell us about your experience at the Pullman Vina del Mar San Martín (Ex Atton). I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

estancia agradable

Customer review rating 4.5/5

Anonymous Couples - 04/03/2020 Confirmed reviews ALL

descanso

Estimada Priscila S., Le agradecemos enormemente sus comentarios en relación a su estancia en Pullman Vina del Mar San Martín (Ex Atton). Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo.

Nice hotel, bad service

Customer review rating 4.5/5

Catalina S. Families - 04/03/2020 Confirmed reviews ALL

We experienced a long wait to have our room. The room was ready, yet they made us wait without an explanation. We were given no instructions on how to use the elevator, TV casting system didn’t work, instructions were insufficient. One small tiny soap...offensive and extremely cheap. Hair dryer over heated, we ask for a replacement, it took hours to obtain it. We are ready to have breakfast, we’re told is not included, even though we did pay the extra amount during check- in. An impossible explanation was given, overall a really terrible customer service experience. Two people in the room, we were only given one key. Everything has been mediocre and lacking of basic standards. At checkout we explained the person in charge that the service has been terrible and his excuses were absurd, basically he made us responsible for not have asked for the extra key, the extra soap etc... The hotel is nice and comfortable but it needs a lot of improvement on how to deal with guests.

Dear Catalina S., Thank you for taking the time to tell us about your experience at the Pullman Vina del Mar San Martín (Ex Atton). I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly hb… if you wish to discuss this matter in further details. Sincerely, Cristián Mera. Depurty manager

Excellent stay

Customer review rating 4.5/5

Stephanie Friends - 25/02/2020 Confirmed reviews ALL

Everything was wonderful except for the parking which was very bad.

Dear Stephanie B., We very much appreciate your comments regarding your stay at the Pullman Vina del Mar San Martín (Ex Atton). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are in a project to improve our parking service. Apologize for the inconvenience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent location

Customer review rating 4.5/5

Carolyn F. S. Couples - 24/02/2020 Confirmed reviews ALL

Good decision to have 4 nights to get over jet lag before touring the rest of Chile. Lovely beachside walks and restaurants. Great rooftop bar for views and sunsets.

Dear Carolyn J., We very much appreciate your comments regarding your stay at the Pullman Vina del Mar San Martín (Ex Atton). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located and really clean place

Customer review rating 4.5/5

Elias Families - 21/02/2020 Confirmed reviews ALL

Excelent staff and really good location near de sea

Dear Mr. B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Comodo

Customer review rating 4.5/5

Leandro Families - 19/02/2020 Confirmed reviews ALL

Grata

Dear Leandro, We very much appreciate your comments regarding your stay at the Pullman Vina del Mar San Martín (Ex Atton). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great Stay

Customer review rating 4.5/5

Rob Couples - 15/02/2020 Confirmed reviews ALL

Excellent staff, pristine conditions, great location.

Dear Robert, We very much appreciate your comments regarding your stay at the Pullman Vina del Mar San Martín (Ex Atton). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very nice Hotel and a confortable stay with one exception

Customer review rating 4.5/5

Christian M. K. Business - 07/02/2020 Confirmed reviews ALL

The overall experience was very nice with the exception of one detail. My room's AC was apparently defect. This cause great discomfort.

Dear Christian, Thank you for taking the time to tell us about your experience at the Pullman Vina del Mar San Martín (Ex Atton). I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Excellent stay due to staff service!

Customer review rating 4.5/5

Stuart L. Couples - 02/02/2020 Confirmed reviews ALL

Excellent stay in a hotel with great staff. We had a car accident whilst outside the hotel and your manager Cristiano was fantastic with helping us deal with the police. Oustanding service and assistance!!

Dear Stuart L., We very much appreciate your comments regarding your stay at the Pullman Vina del Mar San Martín (Ex Atton). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 4.5/5

Rocio Couples - 29/01/2020 Confirmed reviews ALL

The hotel was , in general ok. The Pool área it was really full of propale, y Here is Nothing you. Can do About it but it wasnt as expected The tomo was ok but the tb didnt conect yo internet.what I really disliked was that the bed was not well Made and in the bathroom there wasnt towells for the face or hands (only body) Those are Small tahonas to improve I would defenitely come back

Dear Rocio L., Thank you for taking the time to tell us about your experience at the Pullman Vina del Mar San Martín (Ex Atton). I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great location next to the beach and awesome views from the rooftop pool.

Customer review rating 4.5/5

Anonymous Friends - 29/01/2020 Confirmed reviews ALL

We stayed 2 nights at the Pullman. Great room and amazing location. The restaurant and bar were very accommodating and service was great.

Dear Michael John K., We very much appreciate your comments regarding your stay at the Pullman Vina del Mar San Martín (Ex Atton). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please appologize for the inconvenience with the internet service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good

Customer review rating 4.5/5

Anonymous Business - 21/01/2020 Confirmed reviews ALL

The experience was good but, I forgot some clothes in my room and I couldn't get it back. I called several times to the hotel and I sent a mail too but I didn't have answer. It should be in the room but as I didn't get any answer I don't know what happened to it. I'm not happy with the service in that topic.

Dear ESTEFANIA T., Thank you for taking the time to tell us about your experience at the Pullman Vina del Mar San Martín (Ex Atton). I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We sent jour suvey to our Houskeeping manager to find a solution about your clothes. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

excellent located, super breakfast

Customer review rating 4.5/5

Claudia Business - 20/01/2020 Confirmed reviews ALL

It was a short stay but very pleasant, very attentive and pleasant staff

Dear CLAUDIA O., We very much appreciate your comments regarding your stay at the Pullman Vina del Mar San Martín (Ex Atton). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

I wish I stayed at the Novotel.

Customer review rating 4.5/5

Ryan Couples - 20/01/2020 Confirmed reviews ALL

I didn’t enjoy your hotel or customer service. I booked a sea view room- which overlooked the parking lot. Not worth an extra 90 dollars if you ask me. I had to come to guest services daily (sometimes 2x) to reactivate my keycards. The WiFi barely worked. The TV in the room did not work the first day. The person who fixed it when we were out smelt so bad our room smelt for the next day. Overall I regret spending as much as I did on your hotel.

Dear Ryan R., Thank you for taking the time to tell us about your experience at the Pullman Vina del Mar San Martín (Ex Atton). I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 56 32… if you wish to discuss this matter in further details. Sincerely, Cristiàn Mera. Deputy Manager
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