ibis Valparaiso

Customer review rating (ALL Rating) 4.2/5 2,218 reviews

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Description

Hotel extras

  • It has a bilingual reception

  • Pet-friendly hotel with additional charge

  • Business Center with free high-speed Internet

  • Own cafeteria with breakfast and fast food options.

  • Comfortable rooms with views of the sea and the entire coast.

Our accommodation(s)

Hotel location

ibis Valparaiso

Av Errazuriz 811
2340000 VALPARAISO
Chile

GPS:-33.039295, -71.626641

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Cafetería 811

Our café has sandwich, pizza and pasta options, available every day of the week from 7:30 a.m. to 8 p.m.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,218 reviews

TripAdvisor Rating  4.0/5  2,074 reviews

meet all my expectations

Customer review rating 5.0/5

Jean G. Couples - Confirmed reviews ALL

nice and comfortable place

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Tamara Echeverria General Manager.

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Estancia agradable

Estimado Victor B., Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Valparaiso. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Tamara Echeverria Gerente General

Centrally located on the “flat” of Valparaiso

Customer review rating 3.5/5

Ks Business - Confirmed reviews ALL

While close to the train to Viña, the port and main plaza of Valparaiso, the flat part of Valparaiso is less interesting than the hills and, seemingly, more dangerous. The large security fence at the entrance of the hotel is off-putting but apparently necessary and serves to make visitors more aware of their surroundings. The hotel itself was comfortable enough but the room was constantly hot and the air didn’t seem to work that well. I didn’t like the sound centrally placed overhead shower head that dispersed water all over the place and left no option than to wet your hair whilst still not being able to direct water to any specific part of your body, and the additionally condensation dripping from the roof wasn’t pleasant. Breakfast was good with a great range of options on the buffet.

Not Clean - Best Western for a lower price was not cleaner.

TripAdvisor rating 2.0/5

RC C TripAdvisor review

I agree with some comments - Good location right on port and metro station. Walking distance to the El Peral funicular, boat trips, Plaza Sotomayor, Right next to a supermarket and restaurants nearby. Hotel is very basic - one bath towel and one bath mat provided per person, no glasses, no frig, one bottle of all-in-one shampoo/soap dispenser at sink and in shower. Staff were not helpful, we reported the toilet is full of urine and not clean. The front desk staff said it is water flow from upstairs :( . Breakfast was not good.

Dear guest Thank you for taking the time to tell us about your experience at the Ibis Valparaiso. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great location

Customer review rating 5.0/5

Devra R. Couples - Confirmed reviews ALL

Room was clean and efficient, prices reasonable and great location, especially if taking a cruise.

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Other web-users rate our hotel

  • 874 reviews 7.9/10 Location
  • 1,366 reviews 5.3/10 Room
  • 1,236 reviews 8.1/10 Service
  • 38 reviews 6.2/10 WiFi
  • 617 reviews 6.1/10 Breakfast
  • 541 reviews 5.1/10 Cleanliness
  • 222 reviews 3.9/10 Amenities
  • 6 reviews 0/10 Pool

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