ibis Valparaiso 3 stars

Customer review rating (ALL Rating) 4.3/5 1,414 reviews

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Av Errazuriz 811, 2340000 VALPARAISO, Chile

Description

Hotel extras

  • It has a bilingual reception

  • Pet-friendly hotel with additional charge

  • Business Center with free high-speed Internet

  • Own cafeteria with breakfast and fast food options.

  • Comfortable rooms with views of the sea and the entire coast.

Our accommodation(s)

Hotel location

ibis Valparaiso

Av Errazuriz 811
2340000 VALPARAISO
Chile

GPS:-33.039295, -71.626641

Telephone
Fax +56 32 280 2300

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Cafetería 811

Our café has sandwich, pizza and pasta options, available every day of the week from 7:30 a.m. to 8 p.m.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,414 reviews

TripAdvisor Rating  3.8/5  2,085 reviews

Customer review rating 3.5/5

Wendy K. E. Couples - Confirmed reviews ALL

No frigobar

Dear Wendy, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Danieli Peniani

Customer review rating 3.5/5

Isabel O. Families - Confirmed reviews ALL

Well located, enough space in the rooms. Break fast was good. Options for gluten free people for sweets and cakes. very good you have lactose free products and GF bread.Unstable internet for what's up app and to communicate with reception. You have to do something with the shower heads and the tap, it does come out like a fine spray make it hard to wash properly and shower your hair. Big issue with safe that the batteries run out and left my things trapped in. Luckily the girl came to open it with a key. The magnetic cards don't work well, so you have to come back all the time to reception to fix them.

Dear Isabel, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Danieli Peniani

Customer review rating 4.0/5

Manuel G. P. Families - Confirmed reviews ALL

1) terrible line to check in, had to wait a lot! 2) Dinner was not great, the rice was not well done, pizza was not cooked enough, checking was too hard to chew. 3) Room didn't have minibar and they would want to keep the baby's food on a freezer in the kitchen. The rest was ok, great views, good breakfast.

Dear Manuel, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Danieli Peniani

Customer review rating 5.0/5

Carrie L. Friends - Confirmed reviews ALL

We appreciated that much of what we wanted to do was within walking distance from the hotel. And though we had a few challenges, such as the key not working, the friendly staff always helped us solve the issue.

Dear Carrie, We very much appreciate your comments regarding your stay at the ibis Valparaiso. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Danieli Peniani

Customer review rating 3.5/5

Roxanne P. Friends - Confirmed reviews ALL

The hotel is well located. Rodrigo receptionist was superb. Room was big but it looked unfinished the floor boards loose crack on the wall and the shower desperately needed descaling it could have been better for what we paid

Estimada Roxana,, Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Valparaiso. Haremos extensivos sus agradables observaciones a Rodrigo. Lamentamos lo que nos comenta acerca de su habitación. Su comentario se ha hecho llegar a las áreas responsables para corregir lo que nos menciona. Agradeciéndole una vez más que haya compartido su experiencia con nosotros y esperando que su próxima visita sea mucho mejor. Reciba un cordial saludo. Danieli Peniani

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Other web-users rate our hotel

  • 624 reviews 8.2/10 Location
  • 897 reviews 5.6/10 Room
  • 868 reviews 8.6/10 Service
  • 12 reviews 3.8/10 WiFi
  • 527 reviews 6.8/10 Breakfast
  • 358 reviews 5.2/10 Cleanliness
  • 254 reviews 3.4/10 Food

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