The Olsen Melbourne - Art Series 5 estrelas

Classificação clientes Avis (Classificação ALL) 4.3/5 1.898 comentários

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garantido
The Olsen Melbourne - Art Series - Image 1
The Olsen Melbourne - Art Series - Image 2
The Olsen Melbourne - Art Series - Image 3
The Olsen Melbourne - Art Series - Image 4
637 641 Chapel Street, 3141 SOUTH YARRA, Australia

Descrição

Extras do hotel

  • Offers travellers premier accommodation with 224 elegant, spacious suites

  • Located in Melbourne's premiere residential suburb, South Yarra

  • John Olsen Art and Art Library in every suite.

  • Melbourne's Sports & Entertainment

  • Learn about the works of John Olsen with a tour with our in-house Art Curator.

Nossas acomodações

Localização do hotel

The Olsen Melbourne - Art Series

637 641 Chapel Street
3141 SOUTH YARRA
Australia

GPS:-37.837909, 144.995693

Telefone
Fax +61 3 9040 1223

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

No local
  • Piscina
  • Estacionamento
  • Animais de estimação não permitidos
  • Restaurante
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Salas de reunião
  • Propriedade 100% para não fumantes

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.3/5  1.898 comentários

Classificação no TripAdvisor  4.5/5  2.635 comentários

Certificado de excelência 2024

Disgraceful

Classificação TripAdvisor 1.0/5

Gillian M Avaliação certificada TripAdvisor

I have never experienced such poor treatment and unprofessionalism during my travels across multiple countries. I was denied access to my fully paid room because I did not have a physical copy of my credit card, despite having paid in advance. This requirement was NEVER communicated to me during the booking process. I presented a copy of my driver's license and my credit card on my phone, but I was still refused entry. The staff member, Pip, laughed at my distress, which was not only humiliating but also led me to leave without ever staying at the hotel, leaving me stranded in South Yarra. It was appalling to find myself on the street at 5:30 PM, with my bag in hand and nowhere to go, while the staff laughed at my situation from inside the hotel. I will never ever ever stay at an Accor hotel again, especially The Olsen in South Yarra. Your service, staff, and overall attitude towards customers are unacceptable, unprofessional and should be a source of shame and embarrassment for the entire Accor Hotel Group.

A far cry from a five-star experience

Classificação TripAdvisor 3.0/5

rollcredit Avaliação certificada TripAdvisor

Where to begin! While The Olsen promises a five-star experience, it certainly doesn't deliver one. I checked the car parking instructions on the website before we arrived, which said, "Prior to checking in, guests can enter by taking a ticket and showing this to the Guest Experience Desk when they check-in." We pulled up at the gate and there was no ticketing machine; simply an intercom that called reception who had to let us in, after checking all the details of our reservation (a frustrating process due to the poor sound from the intercom). Parked, we headed to reception where there was a lengthy wait to check in. We are Accor Plus members, but that didn't make a difference as there were two people on reception - one who wasn't checking anyone in! This was in what I imagine to be peak time, around 3pm. It was very slow. I'm not sure about anyone else, but a 'lolly bar' in reception is not my idea of an exciting or 'premium' guest amenity. Finally, we headed up to our room, passing a tray of used glasses on the floor at the start of the hallway. This same tray was STILL there the next day when we checked out. The room was clean and tidy enough, however the windows were filthy - we could barely see out of them. The view was surrounding buildings and the pool down below. Unluckily for us, the noise from the pool travelled upwards and there doesn't seem to be any great effort put into the window glazing as the noise from both the pool and traffic was extremely loud, through all hours of the night (traffic). The bathroom was very pokey and didn't have a proper sealing door - very uncomfortable given the lack of privacy using the bathroom. The toilet paper was the cheapest Who Gives A Crap rolls - they could at least pay for the premium ones, given it's supposed to be five-star!! While we didn't use the cooking facilities, only one hotplate on the stove was useable as the other one's knob was missing. Positives: the Mexican restaurant (Sam's) down the road from the hotel was the best Mexican I've ever eaten, and we also had an enjoyable breakfast at Two Birds One Stone on Claremont Street. The welcome drink we had in the hotel's restaurant was a good experience, with the chap who served us accommodating and friendly. Despite us discussing the car parking with multiple staff members, there was no car parking on our account on check-out so I rectified that so we could simply leave the car park! We won't be returning to this hotel and do not recommend it to anyone who's looking for a five-star stay. It's 3.5-4 max.

Location, location, location.

Classificação TripAdvisor 4.0/5

Thierry H Avaliação certificada TripAdvisor

The hotel and access is great and is overall pleasant in a no-frill environment. Rooms (and bathrooms are a little tired and the bed/mattress unfortunately extremely worn out and soft. Service is prompt, friendly and effective. The hotel could do with a bit of an update but the art, location and balconies in rooms are what you come for. The restaurant's service is great and very cordial.

Short break to Melbourne to visit family

Classificação TripAdvisor 5.0/5

KazBone Avaliação certificada TripAdvisor

We chose the hotel because it was close to our family memebers accommodation and had all the facilities and amenities close by that we wanted. Excellent hotel, staff were very helpful and the restaurant even stayed open when our flight was delayed. We would recommend this hotel to family and friends.

Muito Bom

Classificação TripAdvisor 4.0/5

rosane_brasil Família - Avaliação certificada TripAdvisor

Super bem localizado, num bairro descolado. O tram passa na esquina e fica a 10 minutos do centro. Para quem vai ao Australian Open d'a pra caminhar por 15 minutos . Quarto bom e piscina deliciosa! A internet 'e caríssima !

Bom dia Rosane, Obrigado por escrever uma resenha sobre The Olsen Hotel. Estou tão feliz que você ouvir que você tenha desfrutado sua estadia conosco e gostei do Australian Open Tennis. Esperamos vê-lo de volta ao hotel em breve. Atenciosamente Paul Moylan noite Gerente Good Morning Rosane, Thank you for writing a review about The Olsen Hotel. I'm so glad you to hear that you enjoyed your stay with us and enjoyed the Australian Open Tennis. Hope to see you back at the hotel soon. Kind Regards Paul Moylan Night Manager

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 537 comentários 9.1/10 Localização
  • 1.012 comentários 6.8/10 Quarto
  • 859 comentários 8.5/10 Serviço
  • 7 comentários 2.4/10 Wifi
  • 292 comentários 5.3/10 Limpeza
  • 154 comentários 6.1/10 Custo-Benefício
  • 125 comentários 7.3/10 Café da manhã
  • 92 comentários 7.4/10 Piscina

Com a tecnologia Trustyou

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Todos os nossos hotéis em South Yarra

Preço inicial, para 1 pessoa por 1 noite na categoria de quarto apropriado próximo do preço, excluindo serviços adicionais e café da manhã. Corresponde ao menor preço público incluindo todas os impostos (Alguns impostos podem ser pagos na chegada ao hotel (por exemplo, imposto de turismo) de acordo com as normas locais em vigor.) da acomodação apropriada, encontrada hoje no site https://all.accor.com/, para uma hospedagem de uma noite nos próximos 20 dias. Variável dependendo do período e da disponibilidade. O preço é garantido somente no ato da reserva. Todas as reservas (do exterior) são pagas na moeda do país onde o hotel está localizado. Somente o valor confirmado no momento da reserva na moeda do país do hotel é garantido. Uma estimativa da conversão na sua moeda pode ser fornecida a você, mas não é contratual. No momento do pagamento, seu banco pode cobrar taxas bancárias e/ou taxas de câmbio.