Pullman Melbourne Albert Park 5 estrelas

We arrived late afternoon. This is always one of my favourite hotels for location, off street parking, access to Public Transport and close to many family members and friends in Melbourne. The stay was somewhat chaotic due to failure of room air conditioning resulting in wet carpet and strange noises in the system during our first night. The room appeared to be dusty and stale - as though it had not been used for some time. We re-packed our luggage the next morning and reported the prolems thinking that we would be relocated to another room ... such was not the case. A strong musty aroma of wet carpet remained but as the hotel was extremely busy we decided not to make a fuss but will consider where we stay in Melbourne in future. Disappointing outcome!

Stayed here new years eve 2022. First room we entered smelt like a sewer so i had to get the rooms changed. After that it was ok in the new toom. Pool was “smaller than expected” and maybe due to new year and weather being hot but was absolutely jam packed with people (so not a lot of room)……buffett breakfast was higight and great (could do with omlette station though)…..all in all a good experience and if you can get to the executive lounge, its great.

We always enjoy our stays at Pullman Albert Park. We find it very convenient, easy to get too, valet parking an advantage. The views over Albert Park Lake just lovely. Rooms more that comfortable, we did very much enjoy a spoil with Lakeview executive king room on the 9th floor. Great to have a bit more room, sofa to sit on, and of course the glorious views. As we based ourselves there for three days over the Christmas period, it made it so enjoyable. Both Windows restaurant and Mortimers Bar and cafe good food. Service is friendly and efficient.

Staff were lovely mainly helpful. Perfect WIFI and reception on both networks and great air conditioning with large airy rooms. The shower was a squeeze if you were a larger person. Paid for a view which didnt disappoint of Albert Park in a big city. I wouldn’t say a five star as eco bottles broken, had to be replaced and ingredients watered down, missing condiments, carpet was sticky but otherwise clean. We could hear loud bashing from next door that woke us up but otherwise quiet given the double glazing and location on a high floor. Fantastic comfortable beds but the pillows needed changing as uncomfortable memory foam that smelt of sweat, not great in Covid. . Maybe the view rooms have robes as we had them. Concierge gave directions to Luna Park and it had been shut for three weeks during the day for school groups. We walked and caught the tram all the way to find it was closed and it was raining so the beach at St. Kilda was underwhelming and cold. The route to the Pullman from the city is disrupted with tram, replacement buses and tram again so we got a quote for a private transfer from the airport. It was $20 over the $79 to $85 quoted with miscommunication, lack of contact on arrival from the company but smooth once in the car. The tram to the city is inconvenient at the moment unless you have plenty of time. Food took long time to come in the bar/lounge and came with many hairs. It wasn’t great either but OK. The Supervisor got it sorted and was lovely, friendly and swapped out but it took some time. The hotel was full of the world swimmers so very busy. The pool was lovely as a great temperature and a welcome relief from a long busy day and the gym well equipped. Learnt some interesting insights from some of the world swimmers enjoying the warm pool. Breakfast was overall good, some hot food was cold, coffees nice, omelettes, etc. with alot of new staff that were all helpful and polite. We too got told to drink from the tap but got cramping but we got two bottles sent up that need up being complimentary due to the other issues.

I booked this hotel 6 months ago for my Birthday as a treat. I am also an Accor Plus Platinum member. Check in was slow however staff were pleasant. No overview of the hotel was given or available in the room and no upgrade was provided for my Platinum status. The room was small and dark but appeared to have been recently repainted. When the curtains were opened the carpet was badly stained and worn, there were no glasses provided but were delivered very quickly when requested. Pullman hotels are described as Premium 4.5 star however there is no hint of this in the room. I have stayed in Ibis hotels with nicer more modern rooms in the last month. Our room had a very noisy air con unit that maintenance was unable to fully fix and also was not cooling correctly, we hardly had any sleep the first night and the second night the large picture above the bed fell down in the middle of the night. I did request a room change however I was told they were fully booked. The restaurant is also closed like most Accor hotels still, however they were providing light meals in the bar. This hotel is clearly being run down and is no more than a 3 star hotel with very basic rooms with basic amenities, car parking is single entry only so if you exit and return you have to repay the full amount. There is nothing to recommend at this hotel which is a real shame. I stayed at the Mercure section of the hotel 4 years ago and had a very nice stay, the whole property has been let go since then. I did manage to have an informative discussion with the duty manager who confirmed all my feelings about this hotel, clearly the staff are frustrated as well.