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Hotel Pullman Melbourne Albert Park 5 estrelas

Classificação clientes Avis 4.4/5 7.292 comentários

Hotel ALLSAFE. Aprovado

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Como funciona?
+ 28 Serviços

Extras do hotel

  • A picturesque lakeside location overlooking Albert Park

  • The closest hotel to the Australian Grand Prix Formula 1 which occurs in March every year

  • Conference facilities for up to 1600 people

  • 169 Pullman Guest rooms and 209 rooms at the adjoining Mercure Melbourne Albert Park

  • Fitness center, indoor pool, hot tub & sauna.

Este hotel participa do Planet 21 e atua em favor da Hospitalidade Positiva.

Localização do hotel

Pullman Melbourne Albert Park

65 Queens Road
ALBERT PARK
3004 albert park
australia

Tel: +61395294300

Fax: (+61)3/95213111

Check-in a partir das 14h00

Check out até as 11h00

  • TULLAMARINE AIRPORT :  Star Bus ALBERT PARK

  • De avião

    MELBOURNE INTL A 29 km / 18 milhas - Transporte pagamento

  • De trem

    PRAHRAN STATION A 1 km / 0 milhas

GPS:-37.84978, 144.978662

Serviços de hotéis

WINDOWS RESTAURANT

Com vistas pitorescas das janelas para o Albert Park Lake, o restaurante Melbourne oferece atmosfera relaxante e amplo cardápio da cozinha australiana moderna. Aberto diariamente para buffet de café da manhã gourmet e à noite para jantar à la carte.

Serviços no hotel e nas proximidades

Check-in a partir das - Check out até as

Em resumo

  • Piscina
  • Estacionamento
  • Traslado
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Bem-estar
  • Ar condicionado
  • Wi-Fi
  • Café da manhã
  • Bar
  • Salas de reunião
Serviço de buffet
  • 2 Restaurantes
  • Um Bar
  • Máquina de lanches e bebidas
    • Máquina de lanches e bebidas Custo adicional
  • Café da manhã
    • Café da manhã à la carte Custo adicional
    • Serviço de quarto Custo adicional
    • Expresso Custo adicional
  • Serviço de quartos
    • Lanches frios
    • Pratos quentes
Reuniões/Eventos
  • 32 Salas de reunião
  • Centro de negócios
    • Centro comercial com equipe de apoio
    • Centro comercial com autoatendimento
Acessibilidade
  • Hotel com acesso para cadeira de rodas
Serviços e equipamentos de hotel
  • Informações do hotel
    • 169 quartos
    • 3 quartos para pessoas com mobilidade reduzida
    • Sem quarto para famílias
    • Sem quarto comunicante
    • 169 quartos para não fumadores
    • 9 pisos
  • Idiomas falados no hotel
    • Inglês
    • Mandarim chinês
    • Português
    • Francês
    • Espanhol
  • Salão
    • Lounge Executivo
  • Serviços de lavanderia/manobrista
    • Lavagem a seco / Ferro de passar
  • Wi-Fi
    • Linha de transmissão de alta velocidade Custo adicional
    • WIFI nas áreas comuns
    • WIFI de alta velocidade Custo adicional
    • WIFI no hotel
    • Internet de alta velocidade Custo adicional
  • Ar condicionado
    • Ar condicionado
  • Instalações para pessoas com mobilidade reduzida
  • Propriedade 100% para não fumantes
  • Instalações para check-in e check-out
    • Check-out expresso
  • Armazenamento de bagagem
    • Armazenamento de bagagem
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Equipamentos de mesa disponíveis
    • Conectores/conversores na escrivaninha
    • Guarda-chuvas
  • Cofre na recepção
    • Cofre na recepção
  • Câmbio
    • Câmbio
Acesso à acomodação
  • Traslado
    • MEL Custo adicional
    • MELBOURNE INTL Custo adicional
  • Hotel Car Park Self Parking Custo adicional
    • No local
    • 350 vagas de estacionamento
    • Privado
    • Estacionamento aberto 24/7
    • Estacionamento com manobrista
  • Valet Parking Custo adicional
    • No local
    • 50 vagas de estacionamento
    • Privado
    • Estacionamento aberto 24/7
    • Estacionamento com manobrista
Bem-estar
  • Indoor Heated Pool
    • Coberto
    • No local
  • Fit Lounge
    • No local
    • Sala e sauna

Nossas acomodações

Elegantemente mobiliados e espaçosos, os quartos no Pullman Melbourne Albert Park oferecem variedade de acomodações, adequado para quem viaja a negócios e a lazer. Os hóspedes que ficarem neste elegante hotel em Melbourne podem escolher entre diversos estilos de acomodação, muitos com vista para o lago. Opções de quartos familiares, de luxo e executivo. Reformados em 2013, os quartos têm chuveiros duplos, produtos de banho de luxo, área de trabalho, TV LCD e base para iPod.

Suas reuniões e eventos

Nossas salas de reuniões

  • Número de salas de reuniões: 29

  • Tamanho máximo: 1.715

  • Capacidade máxima: 1404 pessoas

  • Capacidade máxima para banquete: 1404 pessoas

Saiba mais

Avaliações dos nossos hóspedes para
Pullman Melbourne Albert Park

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL 4.4/5

7.292 comentários

Classificação no TripAdvisor 4.0/5

1.707 comentários

Relaxing stay

Classificação TripAdvisor 5.0/5

paulvip2021 05/01/2021 Avaliação certificada TripAdvisor

Couple of nights including new year’s eve, kids enjoyed the stay, good facilities, right across albert park. Pretty busy during the check in time. Bar, Pool and Gym was excellent. Good access to lot of restaurants around.

Fantastic

Classificação TripAdvisor 5.0/5

Bikrambeer 04/01/2021 Avaliação certificada TripAdvisor

Great stay. Staff was very kind and accommodating, especially Emma at the reception. Thank you. Good buffet breakfast. The lounge service was recommendable. The only reason I am typing now is to reach min word limit.

by the lake

Classificação TripAdvisor 5.0/5

JohnW3932 03/01/2021 Avaliação certificada TripAdvisor

Emma and her staff know how to do it - everything was provided that we needed for a 4-day break: attentive staff at the front counter, in the bar and restaurant and cleaners. Chefs are second to none - beautifully cooked food. Reluctant to leave. Great access to many of Melbourne's sights such as Botanical Gardens.

Pullman Albert park

Classificação TripAdvisor 2.0/5

jkashcr0ft 03/01/2021 Avaliação certificada TripAdvisor

Very disappointed with our stay. From a rude barman at the atrium to an outdated room with mould in the shower/ even the tea cups were not clean this place fell well short. I won’t be renewing my membership

Festive Christmas stay

Classificação TripAdvisor 5.0/5

60darrenp 29/12/2020 Avaliação certificada TripAdvisor

This hotel is our local getaway hotel. We love the location and service we get. What was noticeable on this stay was that it was going to be a different style of Christmas. The new Covid way is well maintained and everything was clean. The staff was very pleasant. We had a Covid style Xmas dinner and enjoyed it. What made it more special was several of the f&b team was the same ones that served us the previous year. Thank you for keeping our Christmas tradition and see you next Christmas

Just an average stay

Classificação TripAdvisor 3.0/5

wckl328 24/12/2020 Avaliação certificada TripAdvisor

Room is fine and bed is comfortable. However, the carpet was stained and the curtain has many broken holes on it. The zipped bed was not zipped together so the bed was apart when sleep on it at night.

First visit back in the new COVID world; very positive

Classificação TripAdvisor 5.0/5

oliver_adl Business - 23/12/2020 Avaliação certificada TripAdvisor

I was a return business traveller to the Pullman at Albert Park; this was the first Melbourne visit for the new 'COVID era'. All the changes were completely reasonable and the service levels considering the changed demands around hospitality were handled fantastically. Despite the venues/amenities not all being open there was not reduction in the quality. Staff were friendly and helpful; status was well acknowledged with hugely generous evening canapes on offer (I skipped dinner on both nights I was here since the canapes/platter offer was so huge!). Was given a very generous room upgrade to a oversized room overlooking Lake Albert which was definitely appreciated. Will return again for future business trips to Melbourne.

Over and Above our Expectations

Classificação TripAdvisor 5.0/5

Cheryl1949 19/03/2020 Avaliação certificada TripAdvisor

As usual the Pullman, Albert Park, went over and above our expectations. Not only did they "complimentary upgrade our room" to celebrate our 50th Wedding Anniversary, we arrived to our room decorated with 2 huge balloons stating 50, a wonderful bottle of wine and a decadent platter of chocolates with the wording "Happy 50th Wedding Anniversary". Our visit to the dining room for Dinner saw two complimentary glasses of bubbly arrive, and a stunning dessert platter with "welcome back" scrolled in chocolate. How special all your staff made us feel. We will always remember how every staff member went "over and above" with their caring and attention, to make our stay a memorable occasion. Thank you.

Thank you very much for your kind comments and we are delighted that you have had a memorable stay. Michael Thomas General Manager

Very Dissappointing

Classificação TripAdvisor 2.0/5

craigr0bins Business - 15/03/2020 Avaliação certificada TripAdvisor

Will be the last stay at this hotel. Arrived to a room smelling of cigarettes that was reportedly just cleaned. Moved to another room which had torn curtains, mould in the shower, iron didn't work correctly and a significant crack in the plaster ceiling. Food in the lounge was not hot and the third lift was out of order for the duration of my 3 day stay. Insufficient front counter staff during what was "Grand Prix" week resulted in delays. Was a frequent guest at this hotel up until this stay. Very disappointing for a Pullman Hotel and Accor management need to do something about the overall condition of the hotel if they intend to retain business clientele. This is the first time in 20 years of travel that I have left a negative response on a feedback form.

Dear Craig, We are disappointed as you are that we were unable to provide your memorable stay. It is certainly not an excuse but the time we had you with us is when Covid crisis hit us and took everyone by surprise, creating a chaotic situation. If there is another opportunity for your to visit us again, we will make up for the lost trust and provide you an enjoyable stay. Kind regards. Michael Thomas General Manager

Property needs some attention

Classificação TripAdvisor 3.0/5

risard Business - 19/01/2020 Avaliação certificada TripAdvisor

This hotel is well located just away from the city hustle but close enough to be a short trip away. Rooms are comfortable and clean however the air conditioning is terrible. The controller on the wall is so old it’s pneumatic which would make it at least 40 years old something well below the standard acceptable for a Pullman brand. My room didn’t get below 27 degrees and they supplied fans again disappointing. The carpets in the room are old and stained. Bed is comfortable and rooms are clean.

Thank you for taking the time to provide this feedback. Please allow me to apologise for your discomfort as a result of the air conditioning system not functioning during your stay. I have raised your concerns with our Operations Manager and Engineering Manager to address accordingly and prevent future occurrences. On a much better note, it is great to read that the location of the hotel worked well for your stay and that you enjoyed your room. Thank you for bringing the above to our attention and hope we might be able to welcome you back to the Pullman Mercure Albert Park and provide you with a more seamless experience. Kind Regards, Emma Turner. Guest Experience Manager.

Poor Management

Classificação TripAdvisor 1.0/5

Wander704935 Family - 12/01/2020 Avaliação certificada TripAdvisor

I was very disappointed with the Duty Manager at the Pullman/Mecure. There was an incident regarding another quest filming and takings in appropriate photos of young girls in the pool while drinking and the manager's response was that 6 other families should leave the pool area instead of properly addressing the situation. After calling security and the police this is when he finally took action but only when pushed then tried to blame the other families. Very Very disappointed.

Dear Guest, Thank you for taking the time to provide feedback regarding your experience during your recent stay at the Pullman & Mercure Melbourne Albert Park. We pride ourselves on delivering quality service to all our guests. We do our utmost to ensure their safety whilst they are staying with us. We acknowledge that there was a circumstance that has been unsettling for you. As you are aware, we have investigated the matter and worked with you and local law enforcement who determined that there has been no reportable activity. We prioritise the safety and comfort of our guests and have tried to do what is in our power to make good. We love having you here and hope that you will return in the near future. Thanks again for taking the time to reach out to us through this platform and voice your concerns. We have heard you and if would like to discuss this matter further, please contact us on (03) 9529 4300. You are also able to contact our General Manager directly who is awaiting your response. Best regards The Pullman and Mercure Albert Park Team

Excellent service, great value for Platinum Accor members

Classificação TripAdvisor 4.0/5

Experience77268 Couples - 11/01/2020 Avaliação certificada TripAdvisor

At under $150 per night, Platinum members receive access to the Executive lounge and very acceptable breakfast which makes it one of the best value offerings in Melbourne. Canapes were not quite their usual standard due perhaps because of the time of the year. However, overall, we always enjoy this hotel as the staff are consistently helpful and friendly.

Thank you for taking the time to provide this feedback. I am most delighted to read that you thoroughly enjoyed your stay with us . I am also pleased to hear that our friendly reception and food & beverage teams were able to accommodate all your needs. Thank you for choosing to stay with the Pullman Mercure Albert Park and thank you for your loyalty with the Accor ALL program We look forward to welcoming you back in the near future. Kind Regards, Emma Turner. Guest Experience Manager.

Christmas done easy

Classificação TripAdvisor 5.0/5

60darrenp Family - 29/12/2019 Avaliação certificada TripAdvisor

Stayed at our local hotel for Christmas getaway. It’s close to work so could walk to work for Boxing Day sale. Christmas Dinner was wonderful. Will definitely return next year again. Check in was efficient and room great.

Thank you for choosing to stay with us at Pullman Mercure Albert Park and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us. I'll be sure to pass on your feedback to our food and beverage team as well about the exemplary service for your Christmas dinner. Look forward to welcoming you back again soon. Kind Regards, Emma Turner. Guest Experience Manager.

Nice hotel with a luxurious feel

Classificação TripAdvisor 5.0/5

moleth3 Solo travel - 29/12/2019 Avaliação certificada TripAdvisor

Lovely room very clean and well presented great facilities, staff were very helpful even able to find me a pair of scissors at short notice. I highly recommend this hotel, also the coffee shop in the lobby does great coffee to go.

Thank you for choosing to stay with us at Pullman Mercure Albert Park and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us and that our staff could help in whatever way they could, even if it was just scissors. Look forward to welcoming you back again soon. Kind regards, Emma Turner. Guest Experience Manager.

True comfort without the stuffiness.

Classificação TripAdvisor 5.0/5

janetandnigel Couples - 24/12/2019 Avaliação certificada TripAdvisor

We spent a night at the Pullman, Albert Park, to celebrate a wedding anniversary. The foyer was impressive and front of house staff were friendly and caring. The room was luxurious, clean and well equipped with quality toiletries, etc. We had a comfortable night and a fabulous buffet breakfast - and would recommend to anyone who wants a little something extra. Thanks, Pullman! :-)

Thank you for taking the time to provide this feedback. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for, especially for anniversaries. Congratulations again!! Thank you for choosing to stay with the Pullman Mercure Albert Park and we look forward to welcoming you back in the near future. Kind regards, Emma Turner. Guest Experience Manager.

Martin

Classificação TripAdvisor 4.0/5

Tour49304808962 Business - 19/12/2019 Avaliação certificada TripAdvisor

Some updates to this Pullman have elevated it. Plenty of parking and an easy hotel to drive to. It fits into the Pullman mould and is a place I would stay at again. While we did not eat the food, service was friendly in the bar area. Staff were very willing to assist any queries.

Thank you for taking the time to share your feedback on your recent stay with us. I am so pleased to hear you would consider staying with us again and we appreciate you sharing your recommendations to your fellow travelers. I hope we have the opportunity to welcome you back very soon. Warm regards, Emma Turner. Guest Experience Manager.

Two night stay around surgery

Classificação TripAdvisor 4.0/5

Semperpronto Family - 15/12/2019 Avaliação certificada TripAdvisor

Wife was booked into hospital for foot surgery in East St Kilda and this provided a comfortable & convenient base. The room was clean and bright. The bathroom was clean and well appointed though it and the shower were both a little small for comfort. Service was adequate and restaurant was very good,

Thank you for sharing your experience and highlighting aspects of your recent stay. It is always wonderful to receive positive feedback. I am glad to hear that we could help you during your time with us, as medical trips can be taxing on your energy and enjoyment. We look forward to welcoming you back, with more time for enjoyment rather than recovery. Kind regards, Emma Turner. Guest Experience Manager.

A beautiful Albert Park ParkView Hotel at Skida Melborune

Classificação TripAdvisor 5.0/5

Patrick Y Couples - 11/12/2019 Avaliação certificada TripAdvisor

We had been to this Hotel a few times and totally enjoyed the Hotel for its staffs helpfulness and friendly reception ,. The pool and gym and sauna added enjoyment for someone to relax at the Hotel . The breakfast was good . the only thing with the Hotel is trafflic but with sound provide window, it is still very quiet . We will return again

Thank you very much for taking the time to provide this valuable feedback after your stay with us at Pullman Mercure Albert Park, we really do appreciate it. I am most delighted to read that you thoroughly enjoyed your stay with us. It is always pleasing when our staff feature within a guest review and I appreciate your acknowledgement as we do have a wonderful team here at Pullman Mercure Albert Park. I will definitely be passing on your praise to our team. Even more so I am thrilled to read you would consider staying with us again and we appreciate you sharing your recommendations to your fellow travelers. I hope we have the opportunity to welcome you back very soon. Kind Regards, Emma Turner. Guest Experience Manager.

Stay in Albert Park

Classificação TripAdvisor 4.0/5

Malcolm376 Business - 01/12/2019 Avaliação certificada TripAdvisor

This is the first time I have stayed at the Pullman in Albert park. Last time I stayed next door at the Mercure and told myself that I would never stay at that hotel again as the facilities were very old and run down. The room at the Pullman was a huge improvement.

Thank you very much for your outstanding ratings regarding your stay at the Pullman Melbourne Albert Park. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. You will be pleased to know that the rooms in the Mercure are in the middle of being refurbished and we are all excited to see the end results coming soon! Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Emma Turner. Guest Experience Manager.

Unfriendly staff

Classificação TripAdvisor 3.0/5

oliviajennings2019 Friends getaway - 21/11/2019 Avaliação certificada TripAdvisor

Every encounter that we had with the staff at the Pullman was far from acceptable when it came to customer service. The team leader that works in the coffee shop in the foyer especially. He needs customer service training. Coming from someone that works in the customer service industry I understand how hard it is to impress a guest, however there was no enthusiasm or enjoyment in these team members in the slightest.

Thank you for your review. I am sorry to note your overall experience did not meet up to your expectations. This is certainly not the usual high levels of service to which we are proud of and I sincerely apologise for the lapse in our service standards on this occasion. I have also followed up with our Food & Beverage Manager to ensure the issues you raised are addressed accordingly with his team. I appreciate your feedback and hope to have the opportunity to better serve you in the future. Kind Regards, Emma Turner. Guest Experience Manager.

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