Mensagem informativa

Mercure Melbourne Albert Park 4 estrelas

Classificação clientes Avis 4.0/5 6.285 comentários

Hotel ALLSAFE. Aprovado

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Quarto 1

Melhor preço garantido

Como funciona?
+ 28 Serviços

Extras do hotel

  • Access to the Pullman Conference & Events Centre with 32 stunning function spaces

  • Windows Restaurant for modern on site dining and breakfast served daily

  • Valet and secure underground car parking available

  • Close to St Kilda Beach, iconic Food Markets and Chapel Street for shopping and dining

  • A picturesque lakeside location, only 10 minutes from Melbourne CBD

Este hotel participa do Planet 21 e atua em favor da Hospitalidade Positiva.

Localização do hotel

Mercure Melbourne Albert Park

65 Queens Road
ALBERT PARK
3004 melbourne
australia

Tel: +61395294300

Fax: (+61)3/95213111

Check-in a partir das 14h00

Check out até as 11h00

  • TULLAMARINE AIRPORT :  Star Bus ALBERT PARK

  • De avião

    MELBOURNE INTL A 28,9 km / 17,96 milhas - Transporte pagamento

  • De trem

    PRAHRAN A 2,4 km / 1,49 milhas

GPS:-37.84978, 144.978662

Serviços de hotéis

WINDOWS RESTAURANT

Com vistas pitorescas das janelas para o Albert Park Lake, o restaurante Melbourne oferece uma atmosfera relaxante e amplo cardápio da cozinha australiana moderna. Aberto diariamente para buffet de café da manhã gourmet e à noite para jantar à la carte.

Serviços no hotel e nas proximidades

Check-in a partir das - Check out até as

Em resumo

  • Piscina
  • Estacionamento
  • Traslado
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Bem-estar
  • Ar condicionado
  • Wi-Fi
  • Café da manhã
  • Bar
  • Salas de reunião
Serviço de buffet
  • 2 Restaurantes
  • Um Bar
  • Máquina de lanches e bebidas
    • Máquina de lanches e bebidas Custo adicional
  • Café da manhã
    • Café da manhã à la carte
    • Serviço de quarto
    • Expresso
  • Serviço de quartos
    • Lanches frios
    • Pratos quentes
Reuniões/Eventos
  • 32 Salas de reunião
  • Centro de negócios
    • Centro comercial com autoatendimento
    • Centro comercial com equipe de apoio
Acessibilidade
  • Hotel com acesso para cadeira de rodas
Serviços e equipamentos de hotel
  • Informações do hotel
    • 209 quartos
    • Sem quarto para pessoas com mobilidade reduzida
    • Sem quarto para famílias
    • Sem quarto comunicante
    • 209 quartos para não fumadores
    • 9 pisos
  • Idiomas falados no hotel
    • Mandarim chinês
    • Português
    • Francês
    • Inglês
  • Serviços de lavanderia/manobrista
    • Lavagem a seco / Ferro de passar
    • Serviços de lavanderia/manobrista Custo adicional
  • Wi-Fi
    • Linha de transmissão de alta velocidade Custo adicional
    • WIFI nas áreas comuns
    • WIFI de alta velocidade Custo adicional
    • WIFI no hotel
    • Internet de alta velocidade Custo adicional
  • Ar condicionado
    • Ar condicionado
  • Instalações para pessoas com mobilidade reduzida
  • Propriedade 100% para não fumantes
  • Instalações para check-in e check-out
    • Check-out expresso
  • Armazenamento de bagagem
    • Armazenamento de bagagem
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Equipamentos de mesa disponíveis
    • Conectores/conversores na escrivaninha Custo adicional
    • Guarda-chuvas
  • Cofre na recepção
    • Cofre na recepção
  • Câmbio
    • Câmbio
Acesso à acomodação
  • Traslado
    • MELBOURNE INTL Custo adicional
    • MEL Custo adicional
  • Hotel Car Park - Self Parking Custo adicional
    • No local
    • 350 vagas de estacionamento
    • Privado
    • Estacionamento aberto 24/7
    • Estacionamento com serviço de segurança
    • Estacionamento com manobrista
  • Valet Parking Custo adicional
    • No local
    • 50 vagas de estacionamento
    • Privado
    • Estacionamento aberto 24/7
    • Estacionamento com serviço de segurança
    • Estacionamento com manobrista
Bem-estar
  • Indoor Heated Pool
    • Coberto
  • Fit Lounge
    • No local
  • Sauna Room
    • No local

Nossas acomodações

Acolhedores e decorados com bom gosto, cada um dos quartos e suítes do Mercure Melbourne Albert Park oferecem o local perfeito para relaxar. Com uma grande variedade de configurações de sala, este lindo hotel em Melbourne é a base ideal para qualquer tipo tipo de viajante - com opções de oferta premium, privilege e familiar. Cada quarto dispõe de uma ampla área de trabalho, TV LCD tela plana c/ canais a cabo, WIFI, acesso à Internet a cabo, cofre no quarto, e moderno banheiro com produtos de banho Mercure.

Suas reuniões e eventos

Nossas salas de reuniões

  • Número de salas de reuniões: 28

  • Tamanho máximo: 1.060

  • Capacidade máxima: 1353 pessoas

  • Capacidade máxima para banquete: 924 pessoas

Saiba mais

Avaliações dos nossos hóspedes para
Mercure Melbourne Albert Park

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL 4.0/5

6.285 comentários

Classificação no TripAdvisor 3.5/5

883 comentários

New Year in Melbourne

Classificação TripAdvisor 5.0/5

colbowrights 04/01/2021 Avaliação certificada TripAdvisor

Our first trip in over 12 months. Have stayed at Mercure Albert Park previously and it was like coming home. Greeted by staff on arrival and understandable a genuine excitement in the air. Fully recommend the Mercure and look forward to our next opportunity to stay here. Wonderful service by Valet Parking team and food and service in the Atrium Lounge excellent. Too many great staff to remember all their names. 10/10.

Dear Colbowrights, We were delighted to welcome you back to Mercure Melbourne Albert Park for your recent stay and would like to thank you for taking the time to provide feedback. It is so great to hear that you had such a lovely stay here and we sincerely appreciate all of your kind comments. I have passed along your feedback to the entire team and we look forward to welcoming you back in the near future. Warm regards, Michael

Comfortable with good amenities

Classificação TripAdvisor 4.0/5

Span0504 12/03/2020 Avaliação certificada TripAdvisor

No complaints we received an upgrade! Pool & sauna as enjoyable as ever. Staff always polite & helpful. Breakfast had a fair selection of items, couple of which could have been hotter (do a few heat checks?) yet was still enjoyable. Stayed a few times now and will return again.

Thank you for your wonderful review! We are so glad to see that you enjoyed your stay with us at Mercure Melbourne Albert Park, especially enough that you would consider coming back again. I have passed on your comments regarding your breakfast experience to our F&B team for further review. Thank you again for your feedback and we look forward to welcoming you back in the future. Kind Regards, Michael Thomas. General Manager.

Workshop

Classificação TripAdvisor 5.0/5

annemoore49 Business - 08/02/2020 Avaliação certificada TripAdvisor

I recently attended a 2 day Retreat arriving very tired on Sunday evening. Room service was excellent, very professional staff in every area. Our workshop was held in house and food provided was tasty and well presented. Room was very comfortable and clean. Highly recommend this hotel.

Thank you very much for your outstanding ratings regarding your stay at the Pullman Mercure Albert Park! It is always a pleasure to receive such positive feedback and I am thrilled to read that our friendly teams were able to accommodate all your needs. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Emma Turner. Guest Experience Manager.

Melbourne

Classificação TripAdvisor 5.0/5

clemmhk 28/01/2020 Avaliação certificada TripAdvisor

Great position, polite and helpful staff, convenient, nice views, spacious rooms with no noise transfer and a roomy environment in the hotel. Close to transport and pleasant walking nearby. Easy access to carpark.

Thank you very much for your outstanding ratings regarding your stay at the Pullman Mercure Albert Park. It is always a pleasure to receive such positive feedback! I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Emma Turner, Guest Experience Manager.

good spot in the city

Classificação TripAdvisor 4.0/5

John B 22/01/2020 Avaliação certificada TripAdvisor

my second stay at the Mercure at Albert Park staff were great from check in to check out. Rooms older style but clean and bright Location perfect if you are doing something in the city or need to go to the suburbs

Thank you for choosing to stay with us at Pullman Mercure Albert Park and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us! We look forward to welcoming you back again soon. Kind Regards, Emma Turner. Guest Experience Manager.

Melbourne Escape

Classificação TripAdvisor 5.0/5

stepheno643 Family - 14/01/2020 Avaliação certificada TripAdvisor

Location was fantastic close to the city and St Kilda with a five minute walk to a major Tram stop. We had a lake view room which had a pleasant outlook, was larger and more comfortable for us and the 18 month old with us with plenty of run around room.

Thank you very much for your outstanding ratings regarding your stay at the Pullman Mercure Albert Park. It is always a pleasure to receive such positive feedback! I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Emma Turner. Guest Experience Manager.

Loft Room

Classificação TripAdvisor 5.0/5

376penny Family - 14/01/2020 Avaliação certificada TripAdvisor

We were pleasantly surprised with Loft room, wasn’t sure what to expect as there weren’t any photos on the Mercure Website, room is older style wise but very spacious, very good value for the price we paid. Lounge downstairs with dining table, sofa (bed), kitchenette, TV. Upstairs there is a separate bedroom with another TV, bathroom with shower and separate bath, the toilet is also upstairs. The service upon checking in was excellent, we used valet parking which was great. A good variety at the buffet breakfast each day, we also had dinner at the restaurant which was excellent.

Thank you for taking the time to provide this feedback. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is amazing to read that you experienced and used so many of the services provided by the hotel! It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for choosing to stay with the Pullman Mercure Albert Park and we look forward to welcoming you back in the near future. Kind Regards, Emma Turner. Guest Experience Manager.

Friendly but cold

Classificação TripAdvisor 4.0/5

Evan312 Business - 13/01/2020 Avaliação certificada TripAdvisor

In general my whole stay was good however the Air Conditioner in my room was not adjustable and seemed to be permanently stuck on 22 degrees with fan running all the time. I asked Service to check but I'm not sure if the ever did. I have no idea what the actual temperature way and I only know that I felt cold for the first 2 nights. Why have a control on the wall if it does not work???

Thank you for taking the time to provide this feedback. Please allow me to apologise for your discomfort as a result of the air conditioning system not functioning properly during your stay. I have raised your concerns with our Operations Manager and Engineering Manager to address accordingly and prevent future occurrences. On a much better note, it is great to read that you enjoyed the remaining portion of your stay here with us. Thank you for bringing the above to our attention and hope we might be able to welcome you back to the Pullman Mercure Albert Park and provide you with a more seamless experience. Kind Regards, Emma Turner. Guest Experience Manager.

Easily accessed

Classificação TripAdvisor 4.0/5

r0bertc0le2 Business - 12/01/2020 Avaliação certificada TripAdvisor

Good quality motel within walking distance of everything I needed, meals and alcohol were over priced however. The service was good, nothing appeared to be a problem and the stay was otherwise enjoyable.

Thank you for sharing your experience and highlighting aspects of your recent stay. It is always wonderful to receive positive feedback. I have passed on your feedback to our food and beverage team and we hope that for your next stay that we create a more memorable service for you. We look forward to welcoming you back soon. Kind Regards, Emma Turner. Guest Experience Manager.

Albert park

Classificação TripAdvisor 4.0/5

chrispayne2020 Family - 09/01/2020 Avaliação certificada TripAdvisor

10/10 for windows restaurant, great service great food. Almost perfect stay except for the road noise from the lake side. The rooms were well presented, bathrooms probably due for a renovation and freshen up. Concierge service was very good, we did have to ask for our complimentary water upon arrival.

Thank you for choosing to stay with us at Pullman Mercure Albert Park and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us, but I am sorry that it didn't quiet meet perfection. We hope that you give us the opportunity to achieve this goal in the future. I'll be sure to pass on your feedback to our food and beverage team as well about the exemplary service. We hope to see you again soon. Kind Regards, Emma Turner. Guest Experience Manager.

Great property in top location.ewell priced . Staff very friendly and helpful. Great onsite facilities.pullman ri

Classificação TripAdvisor 4.0/5

stevenrbrown1967 Solo travel - 06/01/2020 Avaliação certificada TripAdvisor

The Mercure is a great hotel in a top location and has all the facilities of more expensive hotels . Friendly staff , and access to all the services of the Pullman make it a great choice when staying in Melbourne

Thank you for sharing your experience and highlighting aspects of your recent stay. It is always wonderful to receive positive feedback! We look forward to welcoming you back soon and we hope that your next stay is as wonderful as this one. Kind regards, Emma Turner. Guest Experience Manager.

Great location but....

Classificação TripAdvisor 3.0/5

28cam56 Couples - 31/12/2019 Avaliação certificada TripAdvisor

We stay at this hotel quite regularly because of it's lovely location just out of the city. Unfortunately our recent stay wasn't as pleasant. as usual. Upon arrival we waited over 20 minutes to checkin as there were only two staff members mid afternoon. Our room was spacious but badly in need of a refurb: the carpet was worn and rippled, the bathroom shower was mouldy and the bed mattress sagged in the middle. Of great concern to us was when we returned to the hotel on Christmas night. Fire alarms were ringing and fire trucks were parked outside. There was no evidence at all of any co- ordination of a fire evacuation plan: no notifications, guests using lifts etc. When I asked a reception supervisor why no plan was instigated when the alarms were ringing he responded that it is only when there's a genuine fire!!! I shook my head and walked away. Having worked in public buildings when fire alarms ( genuine (?) or otherwise, a plan is immediately activated. Guests were left wondering what to do. We are Accor members but I'm not sure we will stay there again.

Thank you very much for leaving us a review. I am sorry to hear that there was a downside to your stay and we did not meet your expectations, please accept my sincerest apologise. Please rest assured that as a team we will work and reflect on your feedback as we do strive to continuously improve our customer service experience. Thank you for your loyalty to AccorHotels, as a member we value your opinion highly and wish to create memorable moments for you during your stays with us. Thank you again for sharing your experience and we hope you allow us to serve you better in the future. Kind regards, Emma Turner. Guest Experience Manager.

Coule not have been happier

Classificação TripAdvisor 5.0/5

GrandTour826631 Family - 23/12/2019 Avaliação certificada TripAdvisor

The staff went out of their way to make our stay incredibly special. From Reservation to each day of our stay, the staff helped meet and exceed our needs. We can't thank them enough. Thank you so much!

Thank you for taking the time to provide this feedback. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for choosing to stay with the Pullman Mercure Albert Park and we look forward to welcoming you back in the near future. Kind regards, Emma Turner. Guest Experience Manager.

Great Stay

Classificação TripAdvisor 5.0/5

Valerie F Solo travel - 08/12/2019 Avaliação certificada TripAdvisor

I stayed 4 nights at Mercure Albert Park and it was a good experience. All the staff were so helpful and made me feel welcome. No noise on a very busy road and Annabel from the Café was such a lovely person.

Thank you for your review. It is always a pleasure to read positive feedback and I am delighted you had a comfortable and enjoyable stay with us. I have also personally thanked Annabel for her excellent efforts. I appreciate your comments and look forward to welcoming you back soon. Kind regards, Emma Turner. Guest Experience Manager.

Two Night in the Mercure Loft

Classificação TripAdvisor 4.0/5

Klaus V C Couples - 28/11/2019 Avaliação certificada TripAdvisor

The rooms were fantastic. an upstairs bedroom with TV and a large lounge room downstairs with a kitchenette, which included a microwave but there no plates,or cutlery, so what was the point. The apartment had great storage facilities both upstairs and downstairs. What I really liked was the fridge it was an old fashioned one, with a freezer and it kept all my drinks cold, unlike the new Accor fridges which can double as ovens. our dinner was the seafood buffet night which has been reintroduced and if you are a seafood fan, this was good value, if you were not a buffet fan, then you would be in trouble as the a la crate is not available. We have stayed at the Mercure-Pullman Albert Park on a number of occasions and the staff as always have been excellent as have been the facilities.

Thank you for taking the time to provide this feedback. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. It has been my pleasure passing on your feedback of our seafood buffet to our food and beverage team. It is wonderful to hear that you enjoyed it so thoroughly! Thank you for choosing to stay with the Pullman Mercure Albert Park and we look forward to welcoming you back in the near future. Kind regards, Emma Turner. Guest Experience Manager.

Business Trip

Classificação TripAdvisor 5.0/5

Sightsee11640943320 Business - 24/11/2019 Avaliação certificada TripAdvisor

The staff were amazing and the Executive Lounge was very nice. The Lady that ran the executive lounge was amazing. We felt very special! Breakfast was very good and everything was well run. The coffee machines were cumbersome and annoying but other than that it was great stay!

Thank you for taking the time to provide this feedback. I am most delighted to read that you thoroughly enjoyed your stay with us . I am also pleased to hear that our friendly reception and food & beverage team were able to accommodate all your needs in a friendly and inviting manner. Thank you for your feedback regarding the coffee machines, I have passed this onto our management teams to investigate, to improve service going forward. Thank you for choosing to stay with the Pullman Mercure Albert Park and we look forward to welcoming you back in the near future. Kind regards, Emma Turner. Guest Experience Manager.

Excellent Stay

Classificação TripAdvisor 5.0/5

vicwalsakaris Couples - 07/11/2019 Avaliação certificada TripAdvisor

We had a wonderful time, excellent place to stay. We had dinner at the bar and it was wonderful with generous sizes, buffet breakfast with a great range of things to choose from. Very well worth staying here.

Thank you so much for your feedback! I am so glad to hear that your enjoyed your time within our hotel. I have passed on this feedback to our Food and Beverage team, as positive reviews are always wonderful to read. We hope to welcome you back again in the near future. Kind Regards, Emma Turner. Guest Experience Manager.

Over-rated, over-priced, not fit to be called even an Ibis Budget

Classificação TripAdvisor 1.0/5

Gungit Business - 27/10/2019 Avaliação certificada TripAdvisor

The room stank of musty damp, bathroom was horrid, aircon was noisy, overal;l a hotel to be avoided at all cost. It looks like the owners haven't spent a dollar on the place since it was built. The worst was the stink in the ro9om -- NEVER EVER AGAIN

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. I would like to sincerely apologise on behalf of the hotel, we work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Kind Regards, Emma Turner. Guest Experience Manager.

Average room,average hotel

Classificação TripAdvisor 3.0/5

Matt H H Solo travel - 25/10/2019 Avaliação certificada TripAdvisor

Pullman Mercure on Albert Park. Four night stay in a lake view Privilege room. Room was very worn, thin old carpet, faded paint chipped and marked architraves and mouldings, lights that didn't always work and a toilet flush that stuck and stuck and stuck and wasted precious water in this drought stricken country. Breakfast is your usual odd buffet breakfast served world wide in these hotels; watery scrambled eggs, bacon,kransky mini sausages , fried hash browns, and assorted other bits and a automated coffee machine that serves up a type of caffeine swill. Pluses. Great position, staff are friendly and accommodating, room service is swift and of course it's at an eye watering price but it is your choice at the end of the day. 3 stars is a fair indication of the level your looking at here. They have good online deals if your prepared to put up with the daily spam from Accor Hotels for ever and ever...

Thank you for choosing to stay with us at Pullman Mercure Albert Park. I do sincerely apologize that you found your room to be outdated and not to your expectations. I'll be sure to pass on your feedback to our management team. We are pleased to advise that we are currently in the process of refreshing our guest rooms. I have also passed on your feedback to our food and beverage team, as we do wish to provide exceptional service and we take all feedback as a way to improve in the future for our guests. I do hope you can stay again in the future and have a much better experience. Until then all the best. Kind Regards, Emma Turner. Guest Experience Manager.

Usually better

Classificação TripAdvisor 3.0/5

Chinny3538 Business - 22/10/2019 Avaliação certificada TripAdvisor

Normally everything goes well here but on arrival at 1 am I walked a long way to my room only to find it wasn't made up despite an email from the staff asking me to reconfirm the late check in. No welcome gift on arrival and the restaurant opened 5 minutes late for breakfast. Not normally an issue but a tight schedule meant that it was. Staff were very apologetic and did their best to make amends.

Thank you for sharing your recent experience of the Pullman Mercure Albert Park. Whilst I am pleased to hear that the staff provided you with exceptional service and helped where they could, I am sorry that your expectations weren't met in other aspects of your stay and of course I value your feedback. Thank you again and I do hope we have the opportunity to welcome you back in the near future. Kind Regards, Emma Turner. Guest Experience Manager.

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