Mercure Melbourne Albert Park 4 estrelas

Classificação clientes Avis (Classificação ALL) 3.9/5 2.280 comentários

Mercure Melbourne Albert Park - Image 1
Mercure Melbourne Albert Park - Image 2
Mercure Melbourne Albert Park - Image 3
Mercure Melbourne Albert Park - Image 4

Descrição

Extras do hotel

  • Access to the Pullman Conference & Events Centre with 32 stunning function spaces

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • Valet and secure underground car parking available

  • Close to St Kilda Beach, iconic Food Markets and Chapel Street for shopping and dining

  • A picturesque lakeside location, only 10 minutes from Melbourne CBD

Nossas acomodações

Take advantage of our Flight + Hotel offers

Discover

Localização do hotel

Mercure Melbourne Albert Park

Estrada Queens, 65
3004 MELBOURNE
Austrália

GPS:-37.84978, 144.978662

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

No local
  • Piscina
  • Estacionamento
  • Animais de estimação não permitidos
  • Restaurante
  • Acessível para cadeiras de rodas
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Café da manhã
  • Bar
  • Salas de reunião
  • Propriedade 100% para não fumantes
  • Serviço de quartos

WINDOWS RESTAURANT

Com vistas pitorescas das janelas para o Albert Park Lake, o restaurante Melbourne oferece uma atmosfera relaxante e amplo cardápio da cozinha australiana moderna. Aberto diariamente para buffet de café da manhã gourmet e à noite para jantar à la carte.

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  3.9/5  2.280 comentários

Classificação no TripAdvisor  3.5/5  915 comentários

Extremely Disappointing Stay

Classificação TripAdvisor 1.0/5

Callum221 Avaliação certificada TripAdvisor

I recently stayed at the Mercure Melbourne Albert Park, and as a loyal Accor member, I was incredibly disappointed with my experience. This stay fell far below the standards I’ve come to expect from Accor properties. First Room: The first room I was assigned was completely unacceptable. It was filthy, with mould and grime in the bathroom, stains on the desk and coffee table, and badly chipped paint. The lack of basic cleanliness was shocking. Second Room: After reporting the condition of the first room, I was moved to a second room. While it was cleaner, it had serious issues: the shower flooded every morning, and the air conditioning didn’t work, leaving the room uncomfortably warm. Additional Room: During one of the weekends, I booked a second room. Unfortunately, this room also had cleaning issues, and like my second room, the air conditioning was non-functional. These problems clearly reflect broader issues with maintenance and cleanliness at the property. Room Service: The daily room service was mediocre when it happened. However, on several days, my room was not serviced at all, which was unacceptable. Post-Stay Issues: After leaving, I reached out to Accor to resolve an overcharging issue, but I have yet to receive any response. When booking, I was incorrectly advised that my Platinum membership did not include free breakfast, so I purchased a package with breakfast included. Later, I discovered that breakfast was included with my membership, and I contacted Accor for reimbursement of the additional cost incurred due to this incorrect advice. Despite multiple attempts to resolve this, I have been ignored, which has been both frustrating and unprofessional. Lobby Experience: While sitting in the lobby, I felt uncomfortable, as I got the impression that some staff members were talking about me. I could see them looking over, quickly looking down when spotted, and then continuing their conversation. This behaviour, whether intentional or not, created an unwelcoming and unprofessional atmosphere. Service – The Saving Grace: The one highlight of my stay was the team at Windows Restaurant. They were consistently amazing and friendly every morning, providing exceptional service that stood in stark contrast to the rest of the hotel experience. Their professionalism and warmth were greatly appreciated. Facilities and Value: While the hotel is conveniently located near Albert Park, this doesn’t compensate for the poor room conditions, non-functional amenities, inconsistent service, and lack of post-stay support from Accor. Overall: As a loyal Accor member, I expect far better from an Accor property. This stay was extremely disappointing, with the wonderful team at Windows Restaurant being the only saving grace. The combination of cleanliness issues, maintenance failures, post-stay frustration, and unprofessional behaviour from some staff has left me disillusioned with this property. Significant improvements are urgently needed.

Christmas week stay

Classificação TripAdvisor 3.0/5

lovesweets2 Avaliação certificada TripAdvisor

We were in Melbourne to spend Christmas with family. Our overall experience was average due to our room. We booked The Loft thinking it has a kitchenette. Our room didn't have it and as we re-read the room description, we learned that kitchen is only available in "selected rooms". The room is clean but basic. The room does not have any art work on the walls, there was a lot of echo when we talked. The bed was comfy but we only had 2 pillows (1 pillow each) and they were very "flat". Our room was facing another building so was dark and not as bright as the promotional photos. Our bedroom is very spacious with only the bed and TV in the room. It could do with a little bit more furnitures to add warmth (perhaps a small lounge and small table) On the positive, the Staffs are all very nice and provide great services. Special mention to "Mabelle" at the Bar for looking after us on Boxing day. Other highlights are: Gym -- very well equipped with new machines, one of the best I've seen on our travels. Pool, jacuzzi, Sauna -- was nice inclusion and relaxing. Indoor and heated pool would be really good when you are there in winter. Sauna is separate and is in Men's and Women's washroom. Towels are provided as you go in the fitness center Water -- 2 water stations where you can fill your water bottle at the gym or by the reception

Stay in a Pullman room if you can

Classificação TripAdvisor 3.0/5

Beachbabe71 Negócios - Avaliação certificada TripAdvisor

The hotel is in the same building as the Pullman. I was here for a conference and many of my colleagues had Pullman rooms which were very pleasant and nicely refurbished. I was designated a room in the Mercure section of the hotel which was very disappointing. Decor was extremely old and dated, carpet was worn, paint on window ledge was peeling, the room was dark and the view was over a depressing courtyard area. On the plus side, the bed was reasonably comfortable, the room was clean and the staff were friendly. Also the coffee in the hotel is bad. Better to walk to a nearby café if you want a decent coffee.

Muito bom

Classificação TripAdvisor 5.0/5

Luiz B Avaliação certificada TripAdvisor

Ótimo ambiente, quarto enorme, localização proximo a estação de trem. Cafe da manha pago à parte porém muito bom. Muito bom o sistema de vedação, fica numa avenida movimentada e não se escuta nenhum barulho externo. Fica no mesmo prédio do Pullman.

Hello Luiz, We are very pleased to read that you have thoroughly enjoyed your time with us as well as finding our location to be perfect. Thank you, David Blaxley Rooms Division Manager

Hotel bom e barato

Classificação TripAdvisor 5.0/5

walterj690 Negócios - Avaliação certificada TripAdvisor

O hotel é bem localizado, com um custo beneficio muito bom. Divide com o Pullman, que é a versão mais cara de hotel, as suas instalações.Próximo ao centro da cidade de Melbourne e ao lado ao Lago de Albert Park. Perto de restaurantes e supermercado.

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 676 comentários 8.3/10 Localização
  • 1.536 comentários 5.2/10 Quarto
  • 1.228 comentários 7.6/10 Serviço
  • 53 comentários 2.7/10 Wifi
  • 685 comentários 5.5/10 Conforto
  • 586 comentários 5/10 Limpeza
  • 370 comentários 4.5/10 Atmosfera
  • 331 comentários 7.8/10 Café da manhã

Com a tecnologia Trustyou

Nossos outros estabelecimentos nas proximidades

Todos os nossos hotéis em Melbourne