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Quay West Suites Melbourne 5 estrelas

Classificação clientes Avis 4.7/5 8.493 comentários

Hotel ALLSAFE. Aprovado

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Como funciona?
+ 24 Serviços

Extras do hotel

  • Fique sossegado com o acesso gratuito às teleconsultas médicas grátis da AXA

  • Apartamento estilo hotel no coração de Melbourne, com vista impressionante da cidade

  • Impressionante piscina de água mineral de magnésio de 15 m saudável

  • Recepção 24 horas e refeições no quarto

  • Estacionamento coberto seguro

Localização do hotel

Quay West Suites Melbourne

26 Southgate Avenue
Southbank
3006 melbourne
australia

Tel: +61396936000

Fax: (+61)3/96936099

Check-in a partir das 14h00

Check out até as 11h00

  • CITYBOUND :  NATIONAL FLINDERS STREET

  • De avião

    TULLAMARINE A 22 km / 13,67 milhas - Transporte pagamento

  • De trem

    FLINDERS STREET A 0 km / 0 milhas

GPS:-37.820398, 144.96709

Serviços de hotéis

JARRAH RESTAURANT

O Jarrah oferece um café da manhã em estilo café

Serviços no hotel e nas proximidades

Check-in a partir das - Check out até as

Em resumo

  • Piscina
  • Estacionamento
  • Traslado
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Bem-estar
  • Ar condicionado
  • Wi-Fi
  • Café da manhã
  • Bar
  • Salas de reunião
Serviço de buffet
  • Um Restaurante
  • Um Bar
  • Café da manhã
    • Café da manhã à la carte Custo adicional
Reuniões/Eventos
  • 2 Salas de reunião
Acessibilidade
  • Hotel com acesso para cadeira de rodas
Serviços e equipamentos de hotel
  • Informações do hotel
    • 100 quartos
    • Sem quarto para pessoas com mobilidade reduzida
    • Sem quarto para famílias
    • 12 quartos contíguos
    • 100 quartos para não fumadores
    • 26 pisos
  • Idiomas falados no hotel
    • Sueco
    • Inglês
    • Russo
  • Serviços de lavanderia/manobrista
    • Lavagem a seco / Ferro de passar
  • Wi-Fi
    • Linha de transmissão de alta velocidade
    • WIFI nas áreas comuns
    • WIFI de alta velocidade
    • WIFI no hotel
    • Internet de alta velocidade
  • Ar condicionado
    • Ar condicionado
  • Instalações para pessoas com mobilidade reduzida
  • Propriedade 100% para não fumantes
  • Instalações para check-in e check-out
    • Check-out tardio
    • Check-out expresso
    • Check-in expresso
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Equipamentos de mesa disponíveis
    • Conectores/conversores na escrivaninha
    • Guarda-chuvas
  • Ferro
    • Ferro de passar na recepção
  • Cofre na recepção
    • Cofre na recepção
  • Câmbio
    • Câmbio
Acesso à acomodação
  • Traslado
    • TULLAMARINE Custo adicional
    • MEL Custo adicional
  • Estacionamento seguro Custo adicional
    • No local
    • 100 vagas de estacionamento
    • Privado
    • Estacionamento aberto 24/7
Bem-estar
  • Piscina min magnésio 15 m e spa Atualmente indisponível
    • Coberto
    • No local
  • Modern Gym & Steam Room Atualmente indisponível
    • No local
Família
  • Serviços para crianças
    • Canais de TV de desenhos infantis

Nossas acomodações

Com variedade de acomodação estilo apartamento no Southbank, Melbourne, o Quay West Suites Melbourne é a opção ideal para viagens de negócios e lazer. Este elegante hotel em Melbourne dispõe de quartos estúdio espaçosos e quartos e suítes com 1, 2 e 3 camas e opções superior, de luxo e premium disponíveis. Elegantemente mobiliado e bem decorado, cada apartamento é totalmente independente, com cozinha completa, lavanderia, área de estar com TV tela plana, Blu-ray e varanda privada.

Suas reuniões e eventos

Nossas salas de reuniões

  • Número de salas de reuniões: 3

  • Tamanho máximo: 128

  • Capacidade máxima: 120 pessoas

  • Capacidade máxima para banquete: 100 pessoas

Saiba mais

Avaliações dos nossos hóspedes para
Quay West Suites Melbourne

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL 4.7/5

8.493 comentários

Classificação no TripAdvisor 4.5/5

1.457 comentários

2021 Certificado de Excelência Trip Advisor
Certificado de excelência 2021

Amazing Hotel

Classificação TripAdvisor 5.0/5

sevans646 Business - 04/04/2021 Avaliação certificada TripAdvisor

From the moment you walk in you feel welcomed, the staff go beyond for you and all are very friendly and wonderful to chat with. The rooms are a good size the bed is comfortable. Breakfast downstairs is really good and the coffee is amazing. The pool and spa are very clean and relaxing. Will definitely be staying here again & again.

Thanks for the great review.

Great location Great view.

Classificação TripAdvisor 4.0/5

FamilyNTKG 30/03/2021 Avaliação certificada TripAdvisor

Staff are friendly and welcoming. The pool, gym and spa are small but functional, with a beautiful and relaxing decor. The room was well appointed with everything you need. The views both day and night are great. Small balcony, but sufficient for a couple. The only negatives were room cleanliness upon arrival - a little dusty and a couple of large live moths in the linen. Maybe the room hadn't been used for some time. The noise and drone from nearby large exhaust fans at Southgate were noticeable at night. Light and power switches have faded somewhat, maybe due to sunlight, but the room and and hotel were in very good condition overall. An enjoyable place to stay in a great location.

Thank you for the review, we appreciate it and are pleased you enjoyed your stay.

Quay West Suites Review from Margie and Grant Wilson

Classificação TripAdvisor 4.0/5

margiewilson274 23/03/2021 Avaliação certificada TripAdvisor

Enjoyed every minute. Great location and atmosphere. We will definitely book again. Weather was very pleasant and the accommodation excellent. The room and restaurants were superb and the staff friendly and obliging. Clean and very inviting.

Thanks Margie, we are so pleased you enjoyed your stay. T

Customer service PLUS!!!!

Classificação TripAdvisor 5.0/5

ebevacqua 14/03/2021 Avaliação certificada TripAdvisor

Our recent stay at Quay West Suites Melbourne was for our anniversary and Peta's birthday and I would have to say to was probably the best stay we have had at any of the Accor properties. From the moment we arrived, the customer service was amazing to say the least - Peta was made to feel extremely special for her birthday and everything associated with our stay was 'A' class, form the room it self to the pool and spa to the bar snacks to the breakfast - everything was perfect. Thank you so much for making our stay so special. A++++++++++++

Thank you for the review, we are so pleased you loved the stay! We love perfect! We look forward to welcoming you back soon.

Nothing was a problem

Classificação TripAdvisor 5.0/5

Travellers057 Business - 07/03/2021 Avaliação certificada TripAdvisor

Arrived early and the staff, looked after my luggage until room ready, including putting things in fridge. Rang when room available, everything already in room for me. Staff friendly in all areas, food and drinks in bar reasonable prices and good quality, exit smooth and simple! 5 minute stroll to CBD , wonderful views from my room with functional balcony. My new home in Melbourne.

Thank you for the great review, we are so pleased you enjoyed your stay with us.

Position Position Position

Classificação TripAdvisor 5.0/5

anthonydP3553RB Business - 28/02/2021 Avaliação certificada TripAdvisor

Great position to everything in Melbourne, sports, arts, casino, the city. The hotel was immaculate and the staff are the best I have encountered in any stay...... Wouldn't hesitate to recommend the hotel, and will defiantly stay again soon

Thanks Anthony, we are so pleased that you loved our location and the stay. We look forward to welcoming you back.

Views + Location

Classificação TripAdvisor 5.0/5

179brendaq 04/02/2021 Avaliação certificada TripAdvisor

We stayed two nights with our five year old granddaughter. Perfect from the start. Check in was easy, staff very friendly and professional. We’d booked a 2 bedroom deluxe with river views and were placed on the 13th floor. Our accommodation was huge, with a large balcony. The view over the Yarra and city were breathtaking, our granddaughter especially taken with the night view of lights. Location was perfect. Restaurants right outside, botanic gardens across the road. Breakfast was amazing. Will definitely stay here again!!

Thank you so much for the review, we are pleased you enjoyed your stay and our facilities. We look forward to welcoming you back.

Perfect City Staycation with Kids

Classificação TripAdvisor 5.0/5

D653ONmichaelc 19/01/2021 Avaliação certificada TripAdvisor

Great location and spacious rooms even with 3 small kids (who stole the master bedroom). Right on top of Arts Center, NGV, quick walk to theatres as well as restaurants and a great cocktail bar next door. We will be back and soon. Thanks!

Thank you for the review, we are so pleased you and the kids enjoyed the staycation.

Loved our stay

Classificação TripAdvisor 5.0/5

susieqt12021 04/01/2021 Avaliação certificada TripAdvisor

The apartments are in a great position with easy access to everywhere in the city and Southbank. The room was spacious and the kitchen was a bonus. The staff were lovely, friendly and very helpful, nothing was a problem and Jackie was exceptional. Would totally recommend staying here.

Thanks Susie, we are so pleased you enjoyed your stay. I am pleased that you enjoyed my hospitality. We look forward to welcoming you back.

Great but room for improvement

Classificação TripAdvisor 4.0/5

cun64333 25/11/2020 Avaliação certificada TripAdvisor

Reception staff were fantastic and provided excellent service. After getting into the room I asked for some ice and a cork screw. I was told that the ice machine was turned off but l could make my own ice and that they would find a cork screw for me. I informed them that the freezer and ice trays were mouldy and this was not an option. To the staffs credit they found me a bucket of ice and a cork screw and promptly delivered them, but to my dismay nothing was said or done about the mould. This along with cob webs and dirt around the inside of the windows is something l don't expect from a quality and expensive establishment. I know these are difficult times we are coming out of and assume it was just an oversite. On a more positive note the location is excellent, so handy to all of Southbank. The room design was also great. l'm sure that once everything is back to normal it will be fantastic again. This time though l was dissappointed.

Thank you so much for the review, i am pleased that you enjoyed the stay and the hospitality of the Front Desk team. We are disappointed to know that you had an issue with the ice cube trays, i am so sorry for this oversight. I aslo note the cobwebs on the windows and will personally follow up wiht the Housekeepign team. Thank you for the feedback and we look forwrda to seing you back at the hotel again soon.

Perfect city location and fantastic accommodation

Classificação TripAdvisor 5.0/5

TeriT1979 17/06/2020 Avaliação certificada TripAdvisor

This was our first stay at the Quay West and we will definitely book again for our future city escapes. The quality of the accommodation and service is exceptional. The front desk staff, in particular James made us feel welcome during the whole stay. The rooms were clean and comfortable with the luxury touches you'd expect. The wonderful experience was a reminder that the tourism industry is ready to open and thrive once again.

Thank you for the great review and for choosing us. We hope to see you again soon.

Favourite place to stay in Melbourne

Classificação TripAdvisor 5.0/5

sherilyn2019 15/06/2020 Avaliação certificada TripAdvisor

Love staying at Quay West, staff are all super friendly and helpful, accommodation and facilities are great and you couldn't ask for a better location to get into the city, public transport and restaurants.

Thank you for the amazing review, we are so pleased we are your favorite place... we love it as well.

quay west stay

Classificação TripAdvisor 5.0/5

shanebarbeta 15/02/2020 Avaliação certificada TripAdvisor

great location, friendly staff, very spacious rooms, service was excellent, car parking availability, welcoming drink from the bar, breakfast had a good selection of food.we were very greatfull for the upgrade in our room.

Thank you for the review, we appreciate it.

Tennis Week

Classificação TripAdvisor 5.0/5

Jill B 28/01/2020 Avaliação certificada TripAdvisor

Arrived late afternoon, greeted by a lovely young lady, very pleasant, our room was very clean and a good size, position was excellent, just a 5 minute walk to Flinders Station over the bridge, trams were just down the road one stop away from CBD, if you had a car parking was just next door to the apartments, breakfast was great, good range of food for all and very fresh, staff were excellent

Thank you for review, we are so pleased you enjoyed your stay.

Hotel accommodation nice, restaurant is a let down

Classificação TripAdvisor 3.0/5

amanda2101 Couples - 17/01/2020 Avaliação certificada TripAdvisor

We stayed for an extended weekend break and couldn't fault the accommodation, cleanliness and service. The biggest downfall is the restaurant - half the menu items not available and what was left very average for the price. My husband ordered what was to be a lamb rack but instead got a single lamb cutlet and the accompanying "baby beets" was a half a single baby beet..for $48 ! Needless to say we didn't stay for dessert or go back again despite being Accor Plus members. Bit of a shame as it could be something great.

Dear Amanda, I am so pleased you enjoyed your stay with us, please contact me directly 03 96966001- Jackie Porter as an Accor Plus Member so we can organise a refund for you.

Great location, beautiful views, excellent suite

Classificação TripAdvisor 5.0/5

Manoj_Varadarajan Couples - 15/01/2020 Avaliação certificada TripAdvisor

I really patted myself that i decided to choose this hotel for our first visit to Melbourne. What a fantastic location - close to everything and walkable. We very comfortably explored the city. The suite/rooms/bed all very perfect. The breakfast was not fancy but adequate. Excellent staff, wonderful check in/out experience. Hands down will recommend this hotel for someone who wants a home away from home

Thank you for the wonderful review, we appreciate it and are pleased it felt like home.

Good but not great

Classificação TripAdvisor 3.0/5

327amber1 Family - 10/01/2020 Avaliação certificada TripAdvisor

Being a five star hotel, having booked directly through hotel to make the most out of stay, celebrating anniversary and New Year’s Eve, paying an extraordinary amount for a four night stay... there were a few disappointments. The worst by far was the pull out sofa my son used. One of the back cushions was not attached properly and was a safety hazard as there were staples and sharp edges and a hole into the couch. I took photos! There were sultanas (presumably from last guests) that we found when we pulled bed out, gross! The toilet ran when flushed at times, annoying. Broken latch on window, marked walls, burnt out light bulbs, and a beeping smoke alarm (was fixed but was left without it overnight- not sure of safety policy)— when I booked and paid for this holiday I wasn’t expecting such issues from a “five star” hotel. While we enjoyed the pool, the kitchen amenities, the balcony, I’m not sure if it’s enough to make us come back, which is unfortunate because we holiday to Melbourne often and were hoping to expand our hotel bookings. I do have to say- we did enjoy breakfast, my six year old especially loved the croissants, and the staff were amazing, even on the mornings they were so busy and running like crazy, they were all lovely and helpful.

Thank you for the review, we appreciate the feedback. Amber i am sorry you experienced these issues, please contact me directly so that i may follow up for your next stay. I am contactable my the email address on the website. I am sorry you were disappointed.

Fantastic stay in a perfect location.

Classificação TripAdvisor 4.0/5

arumugaswamy Couples - 05/01/2020 Avaliação certificada TripAdvisor

We are couple traveling from India. While check in the welcome was not good. There was bell boy service and they didn’t even have the courtesy to ask me whether I needed some help. House keeping was good but not perfect. I expected a better service since it’s a five star property. But really disappointed with the service in the front desk. But few of them were really nice and rest of the front desk staff have some kind of carefree attitude and the way they treated us was not professional especially one women I don’t remember her name. But the property is in awesome location.

Thank you for the review, we are pleased you enjoyed the stay with us. I am sorry you were disappointed with the Front Desk service, i will personally follow up with the team. Thank you for letting me know.

I now call Quay West Suites HOME every time I come to Melbourne!

Classificação TripAdvisor 5.0/5

pip466 Business - 25/12/2019 Avaliação certificada TripAdvisor

We stayed at the Quay West suites before, and keep returning due to it's convenient location with beautiful views, comfortable stay, top class services with friendly staff - all from front desk, kitchen, housekeeping and others. We also love the indoor pool and warm bubble spa and the healthy and yummy breakfast, particularly the blood oranges are uniquely tasty and sweet!

Thank you Pip for such a lovely review. I will pass this on to all our staff. See you again soon.

Pleasantly Surprised

Classificação TripAdvisor 5.0/5

Voyage533438 Couples - 20/12/2019 Avaliação certificada TripAdvisor

Booked this accommodation 6 months prior to date required. Were upgraded and very pleasantly surprised with the quality and location. Highly recommend Quay West Suites Melbourne. Cant waith to book again!

Thank you for the lovely feedback Voyage533438. I am so pleased that you enjoyed your stay so much. We hope to welcome you back again soon.

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