The Olsen Melbourne - Art Series 5 stars

Customer review rating (ALL Rating) 4.4/5 1,853 reviews

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The Olsen Melbourne - Art Series - Image 1
The Olsen Melbourne - Art Series - Image 2
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The Olsen Melbourne - Art Series - Image 4
637 641 Chapel Street, 3141 SOUTH YARRA, Australia

Description

Hotel extras

  • Offers travellers premier accommodation with 224 elegant, spacious suites

  • Located in Melbourne's premiere residential suburb, South Yarra

  • John Olsen Art and Art Library in every suite.

  • Melbourne's Sports & Entertainment

  • Learn about the works of John Olsen with a tour with our in-house Art Curator.

Our accommodation(s)

Hotel location

The Olsen Melbourne - Art Series

637 641 Chapel Street
3141 SOUTH YARRA
Australia

GPS:-37.837909, 144.995693

Telephone
Fax +61 3 9040 1223

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

SPOONBILL RESTAURANT

Drawing inspiration from John Olsen's love of all things Australian, Spoonbill's menu offers a multi-faceted paddock to plate experience. Highlighting the origin, delivery and special characteristics of the food, Spoonbill leaves guests enlightened.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,853 reviews

TripAdvisor Rating  4.5/5  2,637 reviews

Certificate of excellence 2024

Not a suite it’s just a small room

Customer review rating 0.5/5

Peter D. Couples - Confirmed reviews ALL

Absolute rubbish, not what was described. The room is just a small room with a chair The balcony is actually bigger than the room. It is not a suite. It is just a room. non-stop noise coming from the Jim area. Complete rubbish should never go back again. and will recommend to all my friends needed to go to this place

Dear Peter, Thank you for sharing your feedback with us, although we're truly disheartened to learn that your experience did not meet your expectations. Please accept our sincere apologies for any inconvenience caused during your stay. We take your comments seriously and will investigate the matter further to understand where we fell short in delivering the level of service we aim to provide to all our guests. Your feedback serves as a valuable opportunity for us to improve, and we are committed to addressing any issues to ensure a more positive experience for future guests. Once again, we apologize for the disappointment you experienced and hope to have the opportunity to restore your confidence in our hotel during your next visit. Kind regards, Raghu Sharma Assistant Manager

Overall OK, not a great experience

Customer review rating 2.5/5

Ankit Families - Confirmed reviews ALL

- The rooftop deck as shown in pics while booking through the All Accor App was misleading. It looked like part of a common amenity but was reserved for the Penthouse only. - The booking in the All Accor app showed that I would get a Delux Twin, City View Room, but was given a room with no views.

Dear Ankit, Thank you for sharing your feedback with us, although we're truly disheartened to learn that your experience did not meet your expectations. Please accept our sincere apologies for any inconvenience caused during your stay. We deeply value the importance of attentive service and regret that you felt it was lacking. Rest assured, we take your comments seriously and will strive on improvements, accurate information. Your feedback serves as a valuable opportunity for us to improve, and we are committed to addressing any issues to ensure a more positive experience for future guests. Once again, we apologize for the disappointment you experienced and hope to have the opportunity to restore your confidence in our hotel during your next visit. Kind regards, Raghu Sharma Assistant Manager

Great stay and experience

Customer review rating 5.0/5

Jinnie Couples - Confirmed reviews ALL

Had a one night stay as a celebration and booked the Accor Plus package with breakfast and dining credit included. Great location and we enjoyed the restaurants and movie at Como Palace along Chapel St. Staff were friendly on check in and accommodated my request for a high floor and we also had a delicious lunch at Spoonbill. Being an Accor Plus member, the Welcome Drinks were great, so were the free lollies in the lobby! Only thing that needs improvement is the lift which one was not working out of the 3 available and caused a slight delay with all the guests. Apparently it was out for a few days. Also one of the staff forgot to add to the system my late check out which caused a phone call the next morning to the room. But overall the hotel and room were clean and amazing. Will definitely be back!

Dear Jinnie , Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional service and a comfortable environment for our guests is always our top priority, and it's incredibly rewarding to know that we succeeded in making your visit memorable. We strive to create a welcoming atmosphere where guests feel valued and cared for throughout their stay. It's fantastic to hear that you found everything to your satisfaction. We appreciate your recommendation and look forward to welcoming you back on your next visit. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know. Kind regards, Raghu Sharma Assistant Manager

Overall. A great stay.

Customer review rating 5.0/5

John B. Business - Confirmed reviews ALL

Great room, breakfast and the very best Seafood Paella I have ever had!

Dear JOHN W , Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional service and a comfortable environment for our guests is always our top priority, and it's incredibly rewarding to know that we succeeded in making your visit memorable. We strive to create a welcoming atmosphere where guests feel valued and cared for throughout their stay. It's fantastic to hear that you found everything to your satisfaction. We appreciate your recommendation and look forward to welcoming you back on your next visit. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know. Kind regards, Raghu Sharma Assistant Manager

Understaffed

Customer review rating 2.0/5

Jordan D. P. Families - Confirmed reviews ALL

Hi, We are gold Accor members and stayed at the Olsen for NYE for the first time, being a 5 star Accor hotel we had high expectations having stayed at Pullman and Sofitel many times. We found during our stay the hotel was highly understaffed with checkin, checkout and any queries with reception taking 15-20 minutes with often 1 person serving with a long queue. We went to use the pool in the afternoon and found there were no towels. We visited reception after waiting 15 minutes to advise who mentioned it would be restocked now. After which we returned to the pool and waited however they were never restocked. After going to reception again with a long queue we opted to not waste our afternoon and decided to not use the pool. The broken lift caused very lengthy delays with it taking over 20 minutes for us to get from our floor to ground to checkout. We were staying on the 2nd floor and chose to walk down the stairs carrying our luggage after such a wait. I understand things like this happen but a lack of communication from staff on this issue was very disappointing. The rooms were quite nice however outdoor areas such as the balcony were quite outdated and in need of a refresh. The multiple issues we faced unfortunately left a sour taste and we will not be returning in future.

Dear Jordan, Thank you for sharing your feedback with us, although we're truly disheartened to learn that your experience did not meet your expectations. Please accept our sincere apologies for any inconvenience caused during your stay. We deeply value the importance of attentive service and regret that you felt it was lacking. Rest assured, we take your comments seriously and will investigate the matter further to understand how we can improve delivering the level of service we aim to provide to all our guests. Your feedback serves as a valuable opportunity for us to improve, and we are committed to addressing any issues to ensure a more positive experience for future guests. Once again, we apologize for the disappointment you experienced and hope to have the opportunity to restore your confidence in our hotel during your next visit. Kind regards, Raghu Sharma Assistant Manager

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Other web-users rate our hotel

  • 553 reviews 9.1/10 Location
  • 975 reviews 6.8/10 Room
  • 853 reviews 8.6/10 Service
  • 5 reviews 0/10 WiFi
  • 263 reviews 5.4/10 Cleanliness
  • 150 reviews 6.3/10 Value
  • 118 reviews 7.4/10 Breakfast
  • 96 reviews 8.1/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.