Peppers Beacon Queenstown 4 stars

Customer review rating (ALL Rating) 4.0/5 930 reviews

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34 Lake Esplanade, 9300 QUEENSTOWN, New Zealand

Description

Hotel extras

  • We are positioned close to attractions such as TSS Earnslaw and the iconic Skyline Gondola

  • New Zealand is famous for its wine, and Peppers Beacon is close to many world class vineyards

  • Located in the heart of Queenstown, there is an array of shops & restaurants at your doorstep

  • Cook up a storm using our onsite BBQ facilities, available for use between 7am to 9pm

  • For ultimate relaxation, speak to our friendly team about ordering an in-room massage

Our accommodation(s)

Room

Hotel Room

  • 2 pers. max
  • 26 m² / 279 sq ft
  • Bedding 1 x King size bed(s)

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Hotel location

Peppers Beacon Queenstown

34 Lake Esplanade
9300 QUEENSTOWN
New Zealand

GPS:-45.0349, 168.6531

Telephone
Fax +64 3 409 0899

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  930 reviews

TripAdvisor Rating  3.8/5  2,125 reviews

Customer review rating 4.5/5

John H. Friends - Confirmed reviews ALL

Location was very convenient to the main part of Queenstown and staff were very friendly and helpful.

Dear John H., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our location convenient and that our staff made a positive impression. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Peppers Beacon Queenstown

Customer review rating 5.0/5

Craig W. Solo - Confirmed reviews ALL

Feel the heartbeat of Queenstown. Trails along the lake, food at your doorsteps

Dear Craig W., Thank you for your positive feedback. We are delighted to hear that you enjoyed the vibrant atmosphere of Queenstown and appreciated the convenience of our location. It is our aim to provide an exceptional experience for our guests. Goodbye and best wishes, Peppers Beacon Queenstown.

Customer review rating 5.0/5

Robert G. Couples - Confirmed reviews ALL

Peppers Beacon Point Queenstown NZ is one of the Top 5 places to stay whilst visiting/holidaying in this Magical AlpIne Town. The scenic views from the huge Loungeroom/Dining Room & the large balcony are spectacular.

Dear Robert G., Thank you for your kind words regarding your recent stay at Peppers Beacon Queenstown. We are delighted to hear that you found the apartment comfortable and spacious, and that the amenities contributed to a luxurious experience. It is wonderful to know that you enjoyed the scenic views from your accommodation. We appreciate your recommendation and hope to welcome you back for another memorable stay in our beautiful alpine town. Best regards, Peppers Beacon Queenstown

Customer review rating 4.0/5

Grant K. Families - Confirmed reviews ALL

An excellent 2-bed top floor suite was assigned. Common areas and suite were dated with most funishings looking worn. The scaffolding covering the entire front of the hotel was unsightly. Staff availability was spotty, some were personable and helpful while others were indifferent.

Dear Grant K., Thank you for your feedback regarding your recent stay. We appreciate your comments on our location and suite quality. However, we acknowledge your concerns about the condition of some areas and staff consistency, which we will take into consideration for future improvements. Goodbye, Peppers Beacon Queenstown

Customer review rating 0.5/5

Anthony G. Business - Confirmed reviews ALL

If Health authorities visit Peppers Beacon Queenstown in its current state it will likely be shut down. If we could have scored it zero we would have. Management have been receiving shocking reviews for months and responding with templated, patronising responses. We booked in April. We received email advice three days prior to arrival that we had scaffolding between us and our view. You offered to refund half the rental. This was to compensate for the obscured view. You also offered us free parking...incredible that it was not part of the deal given the nightly rate. Both offers were accepted as it was too late to book elsewhere and we were already in excellent accommodation at the Accor Pullman in Auckland. We arrived to find a lack of security on underground carpark and lifts, run down condition of our apartment (#306) with water damage to timber, broken ensuite door, holes in walls and filth including mould in showers, on kitchen blinds and slimy mould covering the kitchen windowsill, caked dirt on the dining room table, caked dirt and hair in corners in both bathrooms, layered dust under beds ad nauseam. Furniture was dated and stained and in need of replacement. Heavy drapes were torn and stank of mildew. Kitchen utensils were cheap and past useby date. Likewise cutlery, crockery and glassware...all required scrubbing clean before we could use same. We visited the Manager at the front desk and complained. We received a sort of apology with an excuse that the rundown condition was up to individual owners to fix. She agreed to send up cleaning and maintenance staff. We returned to the room and at this stage discovered the slimy mould on the kitchen windowsill. We rang through and demanded that the Manager come and see for herself. She arrived with a cleaning team and maintenance and agreed that it was not up to standard, offering us a different unit. We declined, given that we had unpacked our belongings and a big shop and didn't want the inconvenience of having to repack and again unpack. Cleaners did a reasonable job but still missed a few areas. Maintenance advised that there was a part missing on the sliding door that would have to be purchased. It was now late Thursday afternoon, so we would be unable to use the ensuite shower until repaired due to signs about closing doors to stop steam setting off fire alarms. The door remained broken until our departure the following Monday. We had been told about the scaffolding but had not been advised that balconies were locked off as a safety measure. In any event the balcony was filthy, as was the outdoor furniture with black dirt in abundance along with what appeared to be animal faeces on the trestle outside the loungeroom window. I have never stayed at anything like this place. It throws the Peppers and Accor brands in the toilet. Close it down until it is in the state that a $1,000 per night unit should be. Send in a new management team to fix it...we have nil confidence in the current one. I note that the half refund has been made. On the basis of what I have described I would expect a full refund, please. If it wasn't for the multitude of excellent experiences we have had with Accor we would never be back to one of your establishments. This was SO different.

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Other web-users rate our hotel

  • 688 reviews 9.1/10 Location
  • 1,077 reviews 5.8/10 Room
  • 557 reviews 8/10 Service
  • 15 reviews 3.6/10 WiFi
  • 314 reviews 2.3/10 Cleanliness
  • 283 reviews 3.9/10 Amenities
  • 136 reviews 5/10 Value
  • 97 reviews 2.8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.