Peppers Beacon Queenstown 4 stars

Customer review rating (ALL Rating) 4.0/5 873 reviews

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Description

Hotel extras

  • We are positioned close to attractions such as TSS Earnslaw and the iconic Skyline Gondola

  • New Zealand is famous for its wine, and Peppers Beacon is close to many world class vineyards

  • Located in the heart of Queenstown, there is an array of shops & restaurants at your doorstep

  • Cook up a storm using our onsite BBQ facilities, available for use between 7am to 9pm

  • For ultimate relaxation, speak to our friendly team about ordering an in-room massage

Our accommodation(s)

Room

Hotel Room

  • 2 pers. max
  • 26 / 279 sq ft
  • Bedding 1 x King size bed(s)

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Hotel location

Peppers Beacon Queenstown

34 Lake Esplanade
9300 QUEENSTOWN
New Zealand

GPS:-45.0349, 168.6531

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  873 reviews

Customer review rating 4.5/5

Roger D. S. Friends - Confirmed reviews ALL

great two bed unit well located

Dear ROGER D. S., We very much appreciate your comments regarding your stay at the Peppers Beacon Queenstown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Peppers Beacon team

Customer review rating 4.0/5

Gary S. Couples - Confirmed reviews ALL

Two bed suite had fabulous views over the lake. Good space for a very comfortable stay. Worn window dressings and bathroom furniture let the overall experience down.

Dear Gary S., Thank you for your kind words about our location and the stunning views from your suite. We appreciate your feedback regarding the window dressings and bathroom furniture, and your comments will be taken into consideration for future enhancements. Goodbye, and best regards, Peppers Beacon Queenstown

Customer review rating 2.0/5

Liz C. Families - Confirmed reviews ALL

amongst many things, we found the reception area very lacking- in style ,ambience, furnishings(there were none). No facility to store luggage -very poor.

Dear LIZ C., Thank you for taking the time to tell us about your experience at the Peppers Beacon Queenstown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We do have a storeroom to store guest luggage; we are surprised with this comment there might be miscommunication or lack of transparency between us please allow me to express my sincerest apologies again. At Peppers, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Peppers Beacon Team

Customer review rating 1.5/5

Christine C. Families - Confirmed reviews ALL

The location is very good, walking distance to the main area of Queenstown. The front of house staff were friendly and helpful. The courtyard was beautiful. The outside will look good once the renovations have been completed. However, your rooms needed to be renovated before the outside. We had 5 rooms booked for a family members 40th birthday. All of our group were disappointed in their rooms. This disappointment was discussed daily as more issues were found or occurred. As you can imagine, for the family member whose birthday it was, and who organised us to stay there, was even more disappointed than us. For us, one morning we woke up to scaffolders in our view and their work utes. Another 2 mornings, garbage was collected at 6:45am, right near our room. And then every morning, we woke up to a large back ute parked in the driveway blocking our view, even though it clearly states 'no parking'. In regards to the room, the curtains were falling of the rail, the microwave didn't work, the kitchen cupboard was sticking on the bench, the phone cord would not stay in the port, not to mentioned the old couches and a TV that was small and would be more than 20 years old. No drying rack either. We requested a king bed. We arrived and walked into the room, and the king singles joined to make the king were 8-10cms difference in height. We had to call housekeeping to fix (boosted with doonas, so bed was hot). The card was missing from the TV box, so it wouldn't work and had to get reception to bring one and install. Our room was visited daily by housekeeping. They emptied the rubbish and barely made the beds. A 10 year old could have done better job. That is all they did. no vacuuming. I had to ask for the floors to be vacuumed at day 5. Sheets were not changed, even though we were there 6 nights. Overall very disappointing. We stayed our first night at the Whister Apartments and stayed in Auckland at the Grand Millenium and the Jetpark Hotel and all of these places were exceptional compared to Peppers. The Peppers NZ website describes 'Peppers Beacon provides luxury Queenstown accommodation'. This is not truthful and I can assure you, my room looked nothing like the Peppers website. I have stayed at many Peppers in Australia and offshore, and Peppers Beacon is far from what the brand demonstrates and is known for. This review does not need to be published. However, I would like a reply and consideration of compensation. If no reply, I will post a review online. I look forward to receiving your reply.

Thank you for taking the time to share your feedback regarding your recent stay with us in Queenstown. We sincerely apologise that your experience did not meet expectations, particularly during such a special occasion. While we’re pleased you appreciated our location and front office team, we regret that the condition of the rooms, maintenance concerns, housekeeping standards, and disruption from nearby works impacted your stay. Your comments have been shared with our management and housekeeping teams for review, as this is not the standard we aim to deliver or the experience associated with the Peppers brand. We also acknowledge your comparison to other properties, and regret that we did not meet those expectations on this occasion. We appreciate you bringing these matters to our attention and would welcome the opportunity to discuss your experience further. Please feel free to contact us directly with your booking details. Kind regards, Peppers Beacon Queenstown Team

Customer review rating 5.0/5

Michelle S. Families - Confirmed reviews ALL

Location was perfect. Our apartment (2 bedrooms, 2 ensuites) was ideal for our needs. It was very spacious, clean and furnished beautifully. View was perfect. I would recommend Peppers Beacon

Dear MICHELLE S., We very much appreciate your comments regarding your stay at the Peppers Beacon Queenstown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Peppers Beacon Team

Other web-users rate our hotel

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  • 316 reviews 2.1/10 Cleanliness
  • 279 reviews 4.5/10 Amenities
  • 123 reviews 5.3/10 Value
  • 92 reviews 2.8/10 Breakfast

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