Breakfree Diamond Beach 4 étoiles

Note Avis clients (Note ALL) 4.2/5 382 avis

Breakfree Diamond Beach - Image 1
Breakfree Diamond Beach - Image 2
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10 16 Alexandra Avenue, 4218 BROADBEACH, Australie

Description

Les plus de l'hôtel

  • A 100 m de la plage

  • A 500 m de Pacific Fair (centre commercial)

  • A 50 m des transports en commun

  • Proche des restaurants et des cafés de Broadbeach

  • Whip up an alfresco lunch at the shaded BBQ area

Nos hébergements

Localisation de l'hôtel

Breakfree Diamond Beach

10 16 Alexandra Avenue
4218 BROADBEACH
Australie

GPS:-28.036189, 153.434223

Téléphone
Fax +61 7 5570 2222

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Piscine
  • Parking
  • Animaux non admis
  • Wifi
  • Air conditionné
  • Etablissement entièrement non-fumeurs

Piscine

Head down to the two lagoon pools for a dip or if the water is too cold for your liking soak in the heated rock cave spa.

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.2/5  382 avis

Note TripAdvisor  3.9/5  1 824 avis

Missing door in a bathroom

Note TripAdvisor 1.0/5

avisaurea Avis TripAdvisor

We booked a 2-bedroom, 2-bathroom apartment at Diamond Beach Resort, paying around $500 per night, expecting a basic level of comfort and privacy. On arrival, we were shocked to discover that the main bathroom in Apartment 143 was completely unusable — it had no door at all. The door had been entirely removed, making the bathroom impractical and unacceptable for a family or group stay. We raised this issue immediately at reception, however no solution was offered. Our request to be moved to a different apartment was declined, despite the apartment clearly not meeting minimum expectations for a paid two-bathroom accommodation. The second bathroom did have a door, but unfortunately the lock was broken, which again compromised privacy. Charging premium rates for apartments that are outdated and fail basic functional requirements is not acceptable. A bathroom without a door is not a minor issue — it renders the apartment unsuitable for its advertised purpose. This stay was extremely disappointing, and I would not recommend booking here unless management addresses these fundamental maintenance and quality issues.

A pleasant surprise.

Note TripAdvisor 5.0/5

Christine P Avis TripAdvisor

Our family had an excellent stay at Breakfree Diamond Beach. Initially we had some reservations after reading recent reviews but our 3 bedroom apartment was renovated, modern, spacious and well equipped. The grounds and pools were very attractive and great for children. The reception staff were helpful and the location was a short walk to the beach and Pacific Fair. This is an older resort but we booked directly with the resort as apartments in their letting pool have been renovated and ours was lovely with expensive appliances. A very nice stay and recommended for families.

Dirty and disgusting

Note TripAdvisor 1.0/5

Frida L Avis TripAdvisor

Cockroaches everywhere, both dead and alive. There were soap pieces in the shower and hair from former tenants. There were also stains on the sofa and generally dirty. They also charged us a fee for poor cleaning. They said they had picture proof, but when we requested to see the pictures, they never answered.

Dear FridaL, Thank you for sharing your review of Diamond Beach Resort. I’m sorry to hear that aspects of your stay did not meet expectations. While it appears your booking has been booked and stayed with an external management provider, I’d like to take this opportunity to highlight the benefits of booking to stay with the onsite Management of BreakFree Diamond Beach. Guests who book directly with us can expect a high standard of cleanliness and service, with dedicated onsite housekeeping and maintenance teams to promptly address any concerns. We take pride in ensuring a comfortable and enjoyable experience for all our guests. We appreciate your feedback and hope to welcome you in the future so you can experience the full benefits of booking to stay with our onsite team. Sincerely, Darryl Barker General Manager

Do not recommend

Note TripAdvisor 1.0/5

Victoria O Avis TripAdvisor

Upon arrival we noticed that the apartment was quite dirty. There was laying used soap pieces in the showers, covered in hair from previous people. In addition to this, there was laying dead cockroaches in several rooms. After our stay we were charged a big amount because they said the trash wasn’t taken out upon departure and that there was a stain at the floor. That was not correct, as we had taken all our trash and the stain were there when we got there. They said that they had picture proof they could send us, but are not answering us when we asked to see them. It’s been two weeks now, and we haven’t heard anything yet. This is not a sustainable way do run a business. I would think twice before booking with them.

Dear Victoria O, Thank you for your review of Diamond Beach Resort. I’m sorry to hear that your experience was not as you had hoped. After reviewing your comments, it appears your stay was through an external manager and you did not stay with the onsite management of BreakFree Diamond Beach. When booking directly with us guests benefit from our dedicated onsite team, including housekeeping and maintenance, who ensure our apartments are maintained to a high standard. We also have staff available daily to assist with any concerns during your stay. We appreciate your feedback and hope to have the opportunity to welcome you in the future so you can experience the high level of service we pride ourselves on. Sincerely, Darryl Barker General Manager

very good place and staff

Note Avis clients 5.0/5

Anonyme En famille - Avis confirmés ALL

Très bon séjour. Super appartement très bien équipé. Vrai belle piscine. Personnel professionnel serviable et sympathique.

Madame/Monsieur B., Nous vous remercions pour vos commentaires suite à votre séjour à BreakFree Diamond Beach Broadbeach. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments les meilleurs General Manager

En partenariat avec TripAdvisor

D'autres internautes évaluent notre hôtel

  • 242 avis 9.6/10 Site
  • 324 avis 6.2/10 Chambre
  • 128 avis 7.9/10 Service
  • 15 avis 7.1/10 Internet
  • 215 avis 9.6/10 Piscine
  • 166 avis 7.2/10 Installations
  • 148 avis 4.1/10 Propreté

Dispensé par Trustyou

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