Mantra Wings 4 étoiles

Note TripAdvisor 4.0/5 740 avis

Mantra Wings - Image 1
Mantra Wings - Image 2
Mantra Wings - Image 3
Mantra Wings - Image 4
18 Fern Street, 4217 SURFERS PARADISE, Australie

Description

Les plus de l'hôtel

  • Situé entre Surfers Paradise et Broadbeach

  • A quelques minutes à pied de la plage

  • Appartements indépendants, modernes et spacieux

  • Piscine lagon chauffée et petit bassin pour les enfants

  • Salle de sport, spa, sauna, hammam, court de tennis et aire de jeux pour les enfants

Nos hébergements

Appartement

2 chambres

  • 5 pers. max
  • 115 m² / 1237 sq ft
  • Literie 1 x Lit(s) Queen size et 1 x Lit(s) combinable(s)
  • Assets : Balcon

Localisation de l'hôtel

Mantra Wings

18 Fern Street
4217 SURFERS PARADISE
Australie

GPS:-28.0135, 153.430186

Téléphone
Fax +61 7 5527 5077

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Piscine
  • Navette
  • Centre de remise en forme
  • Air conditionné
  • Etablissement entièrement non-fumeurs

Piscine

La piscine lagon est peu profonde à son extrémité, avec une cascade où les enfants peuvent jouer et un grand solarium avec des transats et des parasols.

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note TripAdvisor  4.0/5  740 avis

Bookers beware !!

Note TripAdvisor 1.0/5

Laura C Avis TripAdvisor

We recently booked to stay at this apartment Mantra Wings which is managed by a third party - Q Stay in Sept 24 for a week. Group of 6 (3 adults, 3 kids). The apartment size itself was perfect for this size group, and the pool & onsite facilities such as gym, tennis court, bbq area that are NOT managed by Q Stay are fantastic however that’s where the positives stopped. We had asked for an early check in which we were more than happy to pay extra for, and received a text message advising that we could check in at 2pm (an hour earlier). We made the trip to the office to go and collect keys since it’s not located at the apartment building only to get there and be told that we couldn’t check in because something had come up with another guest and they were still waiting on keys to be returned. No phone call, no text message prior so we wasted our time. Not to mention the staff at the front office who couldn’t care less about it and were totally dismissive & rude. When we finally were able to get keys and checkin what we discovered inside the apartment left us in shock. The pictures really are deceiving, the place was filthy, dusty, kitchen cupboards grimey, dishes dirty, toilet had been used and not cleaned and a horrible smell that was coming from the bathroom and kitchen. We had already been grocery shopping to stock up for a weeks stay, when we discovered that the fridge didn’t seem to be cold. The freezer was working fine, but the fridge was not working and barely cold. The ceiling fan in 2 out of the 3 bedrooms were not working also. We called Q stay office right away to tell them about the fridge, the ceiling fans and how disgusting the place was. Again, not helpful, staff didn’t care at all, had a really bad attitude and basically said it’s a Sunday can’t do anything about it until Monday. So we spent the first night pretty uncomfortable with no fans in very hot rooms and a broken fridge. The cleaners came back to wipe a mark off the curtain, that’s it. Didn’t clean anything else. The Monday came around, and we spent the first half of our day waiting around the apartment because the office staff couldn’t be bothered calling or sending a message to advise that they had organised a maintenance person to come and that we didn’t need to be there. They ended up replacing the broken fridge, and sorting out 1 ceiling fan. The other ceiling fan remained broken and unusable for the entire stay. We discovered mould in the kitchen sink pipe that can been seen with a torch, and realised this is why we had little flea type bugs flying around the kitchen sink most of the time. All the exhaust fans in bathrooms and laundry caked with dust, and the light fittings also dirty with all dead bugs inside of them. The coffee, tea, sugar that is left for a guest to use - I wouldn’t feed it to my dog!! Old & stale the sugar sachets were so old that could you shake it upside down as much as you want, you were not getting any sugar out of it as it was all rock hard. We all ended up pretty sick by day 4, lots of sneezing, wheezing etc and this was due to the dust so if you have allergies this place will definitely not help. Location was not good either, no shops close by in walking distance, not even a coffee shop !! You had to take transport into Cavill avenue if you wanted to get food or use Uber eats. We asked for a partial refund from Q stay, as what we paid for this stay, was certainly not worth it. Of course, we were met with refusal right away. So we took the issue up with Airbnb support who were absolutely fantastic from the get go. Overall, very disappointed with this place, especially Q-Stay staff. Zero customer service, not sure who was worse, Chloe or Jess.. both very unprofessional, rude, and have terrible attitudes.

Frustrating

Note TripAdvisor 1.0/5

Rajvir G Avis TripAdvisor

Do not book this property..lack of communication..no amenities provided. Moreover you will be scammed for additional $250 bond which will never be returned. They won't answer your calls or messages. They have few people putting the same complaint on their booking.com profile.

Disappointed

Note TripAdvisor 3.0/5

Manny W Avis TripAdvisor

Everything was great until I have to try and fight for my bond of $250 back. BEWARE OF THIS PROPERTY MANAGER NAME JUNO! He has ghosted me after I checked out of hotel and tried to ask for the bond back. Booking.com does not help so be aware. I will take matters further if he does not cooperate. Found out that Mantra was not meant to take a bond in the first place. He has don’t this to so many people. Not refunding bond back so incase you decide to book with Mantra wings, don’t do it nd save yourself going through the stress like what I’m going through

Large, spacious accommodation with great facilities for the family

Note TripAdvisor 4.0/5

TerenceAU En famille - Avis TripAdvisor

Booked a 2-bedroom apartment for the family (2 kids and a baby) and was greeted to a large, spacious unit with views of the sea. Very large, functional kitchen, living and dining area. Rooms were big enough with plenty of wardrobe space. The pool was very big with a small shallow area for toddlers (but it joins to the deep part so be careful), adjoining undercover BBQ facilities, a tennis court and ping pong table. You can rent the equipment from reception. The building manager/receptionist is super friendly and happy to help. He even provided toilet paper on his day off (public holiday) as there was none when we checked in. The building is about a 10-15 minute walk from central Surfers Paradise so be warned (especially if you need to carry groceries), but it is only a 5-minute walk to the beach. Areas for improvement: - Some dirty cutlery and saucepans (you might want to give them a wash before using) - Bathtub needed a scrub. You could feel the grimy ring around the water level - A dishwashing sponge would have been nice

Good location and great facilities

Note TripAdvisor 5.0/5

joebE4171RR En couple - Avis TripAdvisor

I have Been a weekly resident and a short term renter at the Wings and unfortunately transferred to another location. Wings is in a great location close to the beach and not far from both surfers and broadbeach. The staff, facilities and security of the building are excellent. In addition the Wings apartments are pet friendly ( a bonus) !!. I would be back anytime.

Dear Joe, Thank you for the lovely feedback. Wish you a happy 2021 and look forward to welcome you again in the near future. Best regards Aditya

En partenariat avec TripAdvisor

D'autres internautes évaluent notre hôtel

  • 8 avis 7.9/10 Site
  • 14 avis 5/10 Chambre
  • 8 avis 4.7/10 Service
  • 7 avis 2.4/10 Propreté
  • 6 avis 2.7/10 Confort

Dispensé par Trustyou

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