Mantra Esplanade - Cairns bintang 4

Catatan tamu Avis (Peringkat ALL) 4.4/5 1.499 ulasan

Jaminan Harga
Terbaik
Mantra Esplanade - Cairns - Image 1
Mantra Esplanade - Cairns - Image 2
Mantra Esplanade - Cairns - Image 3
Mantra Esplanade - Cairns - Image 4
53 57 The Esplanade, 4870 Cairns, Australia

Deskripsi

Keistimewaan hotel

  • Untuk menghubungi Konsultan Reservasi, silakan telepon 1300 987 610

  • Di samping laguna Esplanade yang ikonik

  • 5 menit jalan kaki ke Terminal Reef Fleet

  • Dikelilingi restoran, bar, dan toko

  • 10 menit jalan kaki ke Pusat Konvensi Cairns

Akomodasi kami

Lokasi hotel

Mantra Esplanade - Cairns

53 57 The Esplanade
4870 Cairns
Australia

GPS:-16.921305, 145.777742

Telepon
Fax +61 7 4046 4242

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Hewan peliharaan tidak diperbolehkan
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Properti 100% Bebas Rokok

Kolam renang

Surrounded by tropical plants with a feature rock wall waterfall, our refreshing lagoon style pool and spa is the perfect place to relax and enjoy the tropics.

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Ulasan tamu kami

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Cari tahu selengkapnya

Peringkat ALL  4.4/5  1.499 ulasan

Peringkat TripAdvisor  4.0/5  2.616 ulasan

Poor management and customer service

Catatan Tripadvisor 1.0/5

Mun Hoe L Ulasan TripAdvisor tersertifikasi

We booked a two bedroom suite and they double booked us unable to give us the room. They give us a different room but charge the same price for the room we booked no discount whatsoever. They made up reasons that the room was flooded due to heavy rains and later the staff told us they mistakenly gave our room to someone else who booked later than us. We complained but was told either get a full refund and a stay somewhere else. Can’t believe they can treat customers like that very disappointed with their management and customer service level.

Dear munhoel2026., Thank you for sharing your feedback regarding your recent experience with us. I sincerely apologize for the inconvenience caused by the room allocation issue you encountered. It is disappointing to learn that our management and customer service did not meet your expectations during your stay. While we strive to provide the accommodations as booked, unforeseen circumstances can occasionally arise, and I regret that this affected your experience negatively. I understand your frustration regarding the pricing and the lack of an alternative resolution. Your comments will be reviewed as we continuously seek to improve our service standards and ensure a better experience for our guests in the future. Thank you again for your valuable feedback. Best regards, Harry Ha General Manager

Great location

Catatan Tripadvisor 4.0/5

gaurav_829 Ulasan TripAdvisor tersertifikasi

Mantra Esplanade is perfectly situated in the heart of the city, just a short walk from the Reef Terminal and the vibrant Cairns waterfront dining scene. For those looking to swim, the public Esplanade Lagoon is only a five-minute stroll away. You truly couldn’t ask for a more ideal location. The service was a highlight; the staff were incredibly polite and went out of their way to accommodate an early check-in. As an ALL - Accor Live Limitless member, I was pleased to see all benefits and upgrades honored, which added significant value to the stay. We stayed in a one-bedroom apartment that felt like a home away from home, fully equipped with all the necessary amenities. It is worth noting that full housekeeping is only provided once a week; however, the staff are happy to provide fresh towels or other essentials at reception upon request. While there is no on-site restaurant, the hotel features a good-sized swimming pool, and the proximity to local eateries makes dining out effortless.

Dear gaurav_829, Thank you for your thoughtful review regarding your recent stay at Mantra Esplanade Cairns. We are delighted to hear that you appreciated our prime location, which indeed offers easy access to the Reef Terminal and the vibrant dining options along the waterfront. It is gratifying to know that our staff's commitment to service and your status as an ALL - Accor Live Limitless member contributed positively to your experience. We acknowledge your comments regarding housekeeping and the lack of an on-site restaurant. As you noted, full housekeeping services are provided weekly, and we are pleased that our team was able to assist you with any additional needs during your stay. We aim to create a comfortable environment for our guests, and your feedback is invaluable in this regard. Thank you once again for your kind words, and we hope to welcome you back in the future. Best regards, Harry Ha General Manager

Family stay Dec 25. Recommended

Catatan Tripadvisor 4.0/5

Kerry O Ulasan TripAdvisor tersertifikasi

Stayed for 5 nights this week. Was slightly concerned with previous reviews. We were very happy with the hotel. Location is amazing, rooms good size and great kitchen facilities. Beds comfy. Staff very good. Pool needs a bit of a tidy up (leaves etc spoil it's image and the foliage needs cutting back) gym was ok. Would definitely stay again. Location is the best feature along with excellent value for money.

Dear kerryoU2562XJ, Thank you for your positive feedback regarding your family stay at Mantra Esplanade Cairns. We are delighted to hear that you enjoyed our prime location, spacious rooms, and comfortable beds. Your compliments about our staff are greatly appreciated. We acknowledge your comments regarding the pool area and gym, and we will consider these insights for our ongoing maintenance. We are pleased that you found great value in your stay and look forward to welcoming you again in the future. Best regards, Harry Ha General Manager

Pretty solid venue that has been tidied up

Catatan Tripadvisor 4.0/5

shoeless1963 Ulasan TripAdvisor tersertifikasi

Second stay at the property and starting to quite like it. Brilliantly located right on the seafront and easy walking distance to everywhere. Rear exit also goes past a pretty little museum area that is lit at night. Believe the rooms have had some TLC in the last 18 months since our last visit and new carpet fitted maybe? Still the 80s style 'in-the-bath' shower but bathrooms clean and functional. Hotel options sparse and a tad binary - OK and very not OK - in Cairns but Esplanade is overall value-for-money. Amusing to see that some of the rooms have very long-term residents in - they do monthly or longer rentals - with small plantations on the balconies. Reception staff friendy but not a full-service venue.

Dear Shoeless1963, Thank you for your thoughtful feedback regarding your recent stay at Mantra Esplanade Cairns. We are delighted to hear that you found our location convenient and enjoyed the improvements made to the property since your last visit. It is always rewarding to know that our efforts to enhance the guest experience are appreciated. We acknowledge your comments about the bathroom facilities and understand that the design may not meet everyone's preferences. Your mention of our reception team's friendliness is appreciated, and we strive to create a welcoming atmosphere for all our guests. While we do offer various room options, we understand the importance of full-service amenities and will continue to evaluate our offerings in this regard. We look forward to welcoming you back for another enjoyable stay in the future. Best regards, Harry Ha General Manager

Friendly front desk, Greta location - but awful room

Catatan Tripadvisor 1.0/5

ChasingSun101 Couples - Ulasan TripAdvisor tersertifikasi

The front staff was amazing at this hotel. Very hospitable and helpful. The location is fantastic, too- especially if you are taking a snorkel or dive tour. Honestly, that’s where the kudos stop. The rooms are extremely basic, the mattress feels like it is 100 years old. I’m not even particularly picky about mattresses… But with theirs, you can actually feel the springs coming through. The towels are threadbare and there are no washcloths. The worst part of all is that the room smelled like Thai food in the afternoon and garlic bread in the evening. There must be some sort of air-conditioning/exhaust issue where smells from the restaurants on the first floor are being sucked into it. It really stinks. It made sick to my stomach and I worried about it making my clothes smell. I hated my stay.l and would not recommend this hotel.

Dear ChasingSun101, Thank you for taking the time to share your feedback regarding your recent stay at Mantra Esplanade Cairns. We are pleased to hear that you found our front desk staff welcoming and that you appreciated our prime location. However, I sincerely regret that your experience with the room did not meet your expectations. Your comments regarding the mattress, towels, and the unpleasant odors are concerning. We strive to maintain a high standard in our accommodations, and your insights will be taken into consideration as we continually seek to improve our services. It is unfortunate that you encountered issues related to the air quality which impacted your comfort. We understand how important a pleasant environment is for our guests. Thank you once again for your valuable feedback, and I hope you might consider giving us another opportunity in the future. Best regards, Harry Ha General Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 890 ulasan 9.7/10 Lokasi
  • 1.082 ulasan 6.4/10 Kamar
  • 868 ulasan 8/10 Pelayanan
  • 40 ulasan 5.6/10 Internet
  • 435 ulasan 6/10 Kenyamanan
  • 402 ulasan 5.2/10 Kebersihan
  • 250 ulasan 3.7/10 Suasana
  • 235 ulasan 4.8/10 Fasilitas

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Semua hotel kami di CAIRNS

Harga awal, untuk 1 malam dan 1 orang di kategori kamar yang harganya mendekati harga tersebut, tidak termasuk layanan tambahan, tidak termasuk sarapan. Harga tersebut sesuai dengan harga publik terendah termasuk semua pajak (Beberapa jenis pajak mungkin dapat dibayar saat check-in di hotel (misalnya pajak kota) sesuai dengan peraturan setempat.) untuk akomodasi yang bersangkutan, yang ditemukan di situs https://all.accor.com/ hari ini, untuk menginap satu malam dalam 20 hari berikutnya. Variabel tergantung pada periode dan ketersediaan. Harga hanya dijamin pada waktu pemesanan. Semua pemesanan (di luar negeri) harus dibayar dalam mata uang negara tempat hotel berada. Jumlah yang dijamin hanya jumlah yang dikonfirmasi pada saat pemesanan dalam mata uang negara tempat hotel berada. Perkiraan konversi ke dalam mata uang Anda mungkin ditunjukkan kepada Anda, tetapi jumlah tersebut tidak mengikat. Pada saat pembayaran, bank Anda mungkin mengenakan biaya bank dan/atau biaya konversi.