Mercure Cairns bintang 4,5

Catatan tamu Avis (Peringkat ALL) 3.8/5 1.037 ulasan

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15 Florence Street, Corner of Florence and Lake St, 4870 CAIRNS, Australia

Deskripsi

Keistimewaan hotel

Mercure Cairns sempurna untuk perjalanan bisnis dan rekreasi, menawarkan berbagai tipe kamar, dari kamar standar hingga kamar family serta spa. Kami dengan senang hati memberikan layanan penuh perhatian, ramah, serta akomodasi yang terjangkau dan nyaman.

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Lokasi hotel

Mercure Cairns

15 Florence Street, Corner of Florence and Lake St
4870 CAIRNS
Australia

GPS:-16.919012, 145.772888

Telepon
Fax +61 7 4031 2298

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Wi-Fi
  • Air conditioner
  • Ruang rapat
  • Properti 100% Bebas Rokok

Kolam renang

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Cari tahu selengkapnya

Peringkat ALL  3.8/5  1.037 ulasan

Peringkat TripAdvisor  3.5/5  126 ulasan

Very cozy hotel

Catatan Tripadvisor 5.0/5

khokhlovamasha Ulasan TripAdvisor tersertifikasi

Very nice, well located hotel, friendly helpful staff, great breakfast, clean comfortable rooms, service were appreciate a lot

Thank you for your feedback and 5/5 rating. Regards Matt Juniper

Amazing Experience

Catatan Tripadvisor 5.0/5

A B Ulasan TripAdvisor tersertifikasi

Great Reef. Awesome experience. Amazing service. Friendly staff. Whole family had a good time. Will be back soon. BTW thanks for calling me back to hand me my scuba certificate.

Thank you for your great feedback, we really appreciate it. Regards Matt Juniper

Very disappointing

Catatan Tripadvisor 3.0/5

BBB_au Ulasan TripAdvisor tersertifikasi

As a semi regular Accor user we were very disappointed in this venue. Welcome drinks were from the mini bar. Not acceptable. Yes I know there were Reno's going on. No kettle in the room, despite them providing tea bags. 2 Coffee pods. 1 spoon. Trouble finding how to open the curtains, TV munted. Can't call reception because there was no phone in the room. So had to go to reception for assistance. The girl on duty helped us and did a great job. Breakfast all in the room cost. Go to a separate room for that a "restaurant". All cold options there. No hot buffet. Cooked to order. I am a fussy eater and the 2 hot options on offer were not to my liking. Perhaps an offer of cook to your needs would be a better option. 3 slices of white bread put out. "Long" bread provided. Doesn't fit into the Kmart toaster. Coffee machine producing luke warm coffee, undrinkable. Fittings not maintained. See photo. How this is acceptable to Accor is beyond me. Rest assured we don't recommend it and will send this review to Accor. I am glad we didn't use our free night on this location.

Dear BBB, Thank you for your feedback and I am sorry to see the issues you raised. We will address all the issues you and thank you for bringing these to our attention. I am disappointed to see you were not happy with our breakfast as we have been getting a lot of great feedback on the hot meals available, though I will share your feedback with the breakfast team too. Regards Matt Juniper

Nice place, happy friendly staff.

Catatan Tripadvisor 5.0/5

Peter A Ulasan TripAdvisor tersertifikasi

I was there for work so it was a different experience for me than most. The location was perfect though - very close to all attractions and the parking was handy. I found the room quiet and peaceful. The staff were super friendly and I felt very welcome. Cairns is in the tropics so you want a place that's clean and well maintained - this is certainly all of those things. My room and the place in general were spic and span and I would definitely come back.

Dear Peter, Thank you for your positive feedback regarding your recent stay at Mercure Cairns. We are pleased to hear that our location proved convenient for your work and that you found our accommodations to be clean and well-maintained. It is great to know that our team made you feel welcome and that you enjoyed the quiet atmosphere of your room. We strive to create a pleasant experience for all our guests, and your kind words reaffirm our efforts. We look forward to welcoming you back on your next visit to Cairns. Regards Matt Juniper, General Manager

The staff are fantastic

Catatan Tripadvisor 5.0/5

David H Ulasan TripAdvisor tersertifikasi

I stayed here for 2 nights then a further night as part of a package booked for me. From the beginning the staff in reception were warm and welcoming. I was initially met by Evan who was helpful and gave me all the informatiom i could need even that he was a spurs fan haha. Travelling solo and flying in from the uk meant i was all over the place with my sleep so i would go through reception to go for a late night walk where i first met Kellyann. A friendly chatty irish lady who put up with me standing chatting for long periods of time. On the night shift (after 11pm) was probably one of the nicest people i have met for a long time. Eolia was again friendly with a wicked sense of humour and nothing was too much trouble. The hotel itself is what you would describe as cheap and cheerful. The rooms i stayed in were a good size, clean and had everything you would need. The hotel was not helped by the fack the restaurant is closed for a referb but breakfast can be had at a nearby hotel and you can also get a discount at a fantastic steak house 100m down the road. In all i would dwfinatly stay here again and all staff are a credit to themselves and to the hotel 10/10

Thank you very much for your review and rating, I have passed your feedback on to our staff too. Regards Matt Juniper

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 417 ulasan 8.2/10 Lokasi
  • 747 ulasan 6.3/10 Kamar
  • 620 ulasan 7.7/10 Pelayanan
  • 84 ulasan 1.2/10 Internet
  • 304 ulasan 5.2/10 Kebersihan
  • 242 ulasan 3.5/10 Makanan
  • 135 ulasan 6.9/10 Suasana
  • 126 ulasan 6.6/10 Sarapan

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