Pullman Palm Cove Sea Temple Resort and Spa bintang 5

Catatan tamu Avis (Peringkat ALL) 4.4/5 652 ulasan

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5 Triton Street, 4879 PALM COVE, Australia

Deskripsi

Keistimewaan hotel

  • Nikmati lokasi tepi pantai dan kagumi indahnyalingkungan alami

  • Tiga kolam renang yang sangat bagus, termasuk kolam danau yang besar

  • Penataan bergaya tropis yang akrab, ideal untuk acara pernikahan yang layak dikenang

Akomodasi kami

Studio

Kamar Studio Spa

  • Maksimum 2 orang
  • 40 m² / 430 sq ft
  • Selimut 1 x Tempat tidur king
  • Sebagian besar akomodasi: Balkon

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Lokasi hotel

Pullman Palm Cove Sea Temple Resort and Spa

5 Triton Street
4879 PALM COVE
Australia

GPS:-16.752775, 145.670175

Telepon
Fax +61 7 4059 9699

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Antar-jemput
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

TEMPLE OF TASTES RESTAURANT

Temple of Tastes adalah restoran Palm Cove yang sederhana, informal dan santai menawarkan bersantap di resor bergaya modern namun dengan penataan yang canggih baik bersantap di dalam restoran maupun ruang terbuka di teras.

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Cari tahu selengkapnya

Peringkat ALL  4.4/5  652 ulasan

Peringkat TripAdvisor  4.3/5  1.603 ulasan

Sertifikat keunggulan 2024

Disappointing

Catatan Tripadvisor 2.0/5

Amanda J Keluarga - Ulasan TripAdvisor tersertifikasi

Hotel is located on beachfront, very smoky in due to people having fires on the beach. Breakfast was extremely disappointing- rude staff, felt very uninviting. Food was terrible- poached eggs rock hard on the inside and tasted like vinegar, iced coffee was served black. Recommend looking at other options.

Una triste y mala experiencia / Sad and bad expierence

Catatan Tripadvisor 2.0/5

Passport03349684595 Keluarga - Ulasan TripAdvisor tersertifikasi

Fui a visitar a mis hijos que decidieron vivir hace dos años en Australia (Sidney) y los lleve para poder ver la barrera del coral a Cairns y reserve en el hotel “Pullman Palm Cove Temple Resort & Spa“ primero quisimos cambiar la habitación ya que por la página no nos permitía y nos dijieron que en Australia no te lo podían cambiar y pagar lo que figuraba. Nos manejamos con una recepcionista que hablaba español (Ángela Leiva), no tenía la mejor predisposición pero bueh era con la que yo podía expresar mis desconformidades. Le pedimos que nos cambiara de departamento ya que por ser un 5 estrellas lo que estábamos pagando no estaba a la altura, le pedimos un tour y nos dio uno que era peor, le suplicanos si podiamos hacer un checkout y nos quería cobrar el mismo precio qué pagamos los tres días. Le comentamos que no era así en los hoteles y nos dijo que su manager que es Australiana era así que no le gustaba los latinosamericanos -nosotros somos (argentinos)- ya eso nos hizo sentir muy mal. Fue una experiencia horrible, mi consejo traten de reservar en el centro de Cairns ya que no vale la pena este hotel y además se encuentra muy “MUY” alejado por lo que se gasta mucho en taxi o Uber. Yo lo reserve porque cuenta con playa privada pero la misma recepcionista nos dijo que no nos podíamos meter a la playa porque había medusas, así que la parecía que la recepcionista nos comentaba todo con mala intención. Yo no sé si era la recepcionista Ángela Leiva o -realmente lo que ella nos transmitía- que su manager australiana era la que no ponía predisposición para que nuestra estadía fuera placentera, ya que no le gustaban los de Latinoamérica. Por otro lado, la comida del restaurante del hotel no está buena y la porción es muy poca, además cierran a las 20 hs cierran. Si desean comer o tomar algo más tarde no tienen nada cerca. Pero lo más triste que me dejó es lo que nos dijo esa recepcionista que porque la manager del hotel al ser australiana no tenía empatía con nosotros, no sé si es verdad o no, ya que eso nos transmitía la recepcionista Ángela Leiva, ese comentario fue muy feo y además del dinero que gastamos ante el mal servicio. Ah y el estado de las habitaciones no son de un 5 estrellas, les aviso para que estén prevenidos, no se guíen como yo por las fotos. I went to visit my children who decided to live in Australia (Sydney) two years ago. I took them to see the Cairns Barrier Reef. I booked at the Pullman Palm Cove Temple Resort & Spa. We first wanted to change our room since the website didn't allow us to. They told us that in Australia we couldn't change it and we had to pay the listed price. We dealt with a receptionist who spoke Spanish (Ángela Leiva). She wasn't very friendly, but she was the one I could express my dissatisfaction with. We asked her to change our apartment since, despite it being a 5-star hotel, what we were paying wasn't up to par. We asked her for a tour, but she gave us one that was worse. We begged her if we could check out and she wanted to charge us the same price we paid for the three days. We told her that wasn't how it was in hotels, and she told us that her manager, who is Australian, didn't like Latin Americans (we are Argentinian), and that made us feel really bad. It was a horrible experience. My advice is to try to book in downtown Cairns, as this hotel isn't worth the money and is also very "VERY" far away, so you'll have to spend a lot on taxis or Uber. I booked it because it has a private beach, but the receptionist herself told us we couldn't go to the beach because there were jellyfish, so it seemed like the receptionist was telling us everything with malicious intent. I don't know if it was the receptionist, Angela Leiva, or—what she actually told us—that her Australian manager wasn't willing to make our stay pleasant, as she didn't like Latin American restaurants. On the other hand, the food at the hotel restaurant isn't good and the portions are very small. They also close at 8:00 PM. If you want to eat or drink later, there's nothing nearby. But the saddest thing I felt was what the receptionist told us, that the hotel manager, being Australian, didn't have any empathy for us. I don't know if it's true or not, since that's what the receptionist Ángela Leiva told us. That comment was really ugly, not to mention the money we spent on the poor service. Oh, and the condition of the rooms isn't 5-star. I'm warning you so you're forewarned, don't rely on the photos like I did.

Estimada Andrea, Gracias por tomarse el tiempo para compartir su experiencia. Lamentamos sinceramente saber que su estadía no fue lo que esperaba. Con respecto a su solicitud de cambio de habitación, nos gustaría aclarar que no fue posible realizar el cambio a un departamento de dos habitaciones debido a la falta de disponibilidad en ese momento. Siempre intentamos acomodar las preferencias de nuestros huéspedes, pero en ciertas ocasiones no es posible debido a la ocupación del hotel. En cuanto al tour reservado, este fue gestionado a través de un proveedor externo. Si bien con gusto asistimos a nuestros huéspedes con la reserva de actividades, las excursiones no son operadas directamente por el resort y, por lo tanto, están fuera de nuestro control. Sobre el tema de las medusas, nuestro equipo siempre procura priorizar la seguridad de nuestros huéspedes. En el norte tropical de Queensland, hay épocas del año en las que la presencia de medusas es mayor, por lo que recomendamos evitar nadar en zonas no protegidas. Esta recomendación se hace pensando en el bienestar de todos los visitantes. Lamentamos profundamente si hubo algún malentendido durante su interacción con nuestro personal. Nos sorprende el comentario sobre la actitud hacia los latinoamericanos, ya que no refleja en absoluto los valores del resort ni de nuestro equipo. Puede haber habido una mala interpretación, y le aseguramos que todos nuestros huéspedes son bienvenidos y tratados con respeto, sin importar su origen. Apreciamos sus comentarios sobre la comida y las instalaciones, y los tendremos en cuenta para seguir mejorando. Lamentamos que su experiencia no haya sido satisfactoria y agradecemos nuevamente que nos haya compartido su opinión.

True Value for Money

Catatan Tripadvisor 5.0/5

HFCBW Ulasan TripAdvisor tersertifikasi

I stayed at Pullman Palm Cove in April. It was amazing value for money. This resort has many great qualities and Karen at reception is outstanding in terms of service and attention to detail. I did have concerns about the food and room service but to their credit they immediately refunded the orders, and management were incredibly quick to discuss my concerns face to face and apologise. My apartment was spacious and the bathroom had a terrific spa and its own pool. It was in a very quiet beautiful private treed position facing the beach. This resort has the advantage of being on the beach with no road traffic which I have found to be very noisy when I have stayed in other resorts on the esplanade side of Palm Cove. The French spa therapist at Vie Spa was excellent.

Dear HFCBW, Thank you for taking the time to share such thoughtful feedback following your April stay with us at Pullman Palm Cove. We’re delighted to hear you found your experience to be true value for money and that the peaceful beachfront location, private villa setting, and amenities like the spa bath and private pool added to the comfort and enjoyment of your stay. A special thank you for recognising Karen at reception — she takes great pride in providing attentive, personalised service, and your kind words will mean a great deal to her. We're also very pleased to hear that you had a positive experience at Vie Spa and enjoyed the care provided by Pascale. We appreciate your honesty regarding your concerns with food and room service, and we're glad we were able to resolve the matter promptly and professionally. Guest feedback is essential to our continued improvement, and your experience is a reminder of the importance of responsive service. We hope to have the pleasure of welcoming you back for another peaceful and memorable stay in Palm Cove. Kind Regards, Megan

Excellent resort

Catatan Tripadvisor 5.0/5

JudeHay_12 Ulasan TripAdvisor tersertifikasi

Beautiful grounds. Close to the main area of Palm Cove for beach, restaurants, bars and shops. Gorgeous pools, convenient pool bar. We dined in yhe main restaurant once and the food was amazing - highly recommend it. Talk to George who is especially helpful and knowledgeable, or his assistant. Generally, the staff in the resort gave excellent and thoughtful service. I would certainly recommend the resort for a highly enjoyable holiday.

Dear JudeHay_12, Thank you for your wonderful feedback — we’re absolutely delighted to hear you had such an enjoyable holiday with us. It’s fantastic to know that you loved the grounds, pools, and our prime location near the heart of Palm Cove. We're especially pleased that you enjoyed your dining experience at our main restaurant — we'll be sure to pass on your kind words to the kitchen team. A special thank you for mentioning George and Alesandra — they’ll be thrilled to hear their service made a positive impression. We’re very proud of our team and the care they take in making every guest feel welcome. We truly appreciate your recommendation and look forward to welcoming you back for another memorable stay. Warm regards, Megan Kadic General Manager

Stunning Resort

Catatan Tripadvisor 5.0/5

429carolynn Friends getaway - Ulasan TripAdvisor tersertifikasi

We have just spent 5 days at Pullman Palm Cove Sea Temple Resort and cannot think of another Resort we would rather have stayed at. The Resort is mind blowing and within walking distance of the Esplanade, which we thought is a blessing as it’s located in a quiet area. A huge thank you to George who has to be the “Employee of the Stay” - his service, assistance and friendliness needs to be commended. Also a big thank you to his assistant in the Restaurant, as well as the pool bar staff, who could not do enough for us.

Dear 429Carolynn, Thank you so much for your kind words — we’re absolutely thrilled to hear you had such a wonderful five-day stay with us. It’s fantastic to know that the resort, location, and peaceful surroundings exceeded your expectations. We’re incredibly proud of our team, and your special mention of George — along with his assistant in the restaurant and our pool bar team — truly means a lot. We’ll make sure they all receive your heartfelt praise. Creating memorable and relaxing stays is what we strive for, and it’s so rewarding to know we delivered that for you. We can’t wait to welcome you back for another stunning getaway at Pullman Palm Cove. Warmest regards, Megan Kadic General Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 210 ulasan 8.9/10 Lokasi
  • 380 ulasan 6.6/10 Kamar
  • 409 ulasan 7.5/10 Pelayanan
  • 28 ulasan 1.1/10 Internet
  • 197 ulasan 5.9/10 Makanan
  • 124 ulasan 4.1/10 Kebersihan
  • 77 ulasan 5.4/10 Sarapan
  • 76 ulasan 5.2/10 Kesepadanan nilai

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Harga awal, untuk 1 malam dan 1 orang di kategori kamar yang harganya mendekati harga tersebut, tidak termasuk layanan tambahan, tidak termasuk sarapan. Harga tersebut sesuai dengan harga publik terendah termasuk semua pajak (Beberapa jenis pajak mungkin dapat dibayar saat check-in di hotel (misalnya pajak kota) sesuai dengan peraturan setempat.) untuk akomodasi yang bersangkutan, yang ditemukan di situs https://all.accor.com/ hari ini, untuk menginap satu malam dalam 20 hari berikutnya. Variabel tergantung pada periode dan ketersediaan. Harga hanya dijamin pada waktu pemesanan. Semua pemesanan (di luar negeri) harus dibayar dalam mata uang negara tempat hotel berada. Jumlah yang dijamin hanya jumlah yang dikonfirmasi pada saat pemesanan dalam mata uang negara tempat hotel berada. Perkiraan konversi ke dalam mata uang Anda mungkin ditunjukkan kepada Anda, tetapi jumlah tersebut tidak mengikat. Pada saat pembayaran, bank Anda mungkin mengenakan biaya bank dan/atau biaya konversi.