Mantra Nelson Bay 4 étoiles

Note TripAdvisor 4.0/5 858 avis

Mantra Nelson Bay - Image 1
Mantra Nelson Bay - Image 2
Mantra Nelson Bay - Image 3
Mantra Nelson Bay - Image 4
1A Tomaree Street, 2315 NELSON BAY, Australie

Description

Les plus de l'hôtel

  • Solar heated Lagoon Pool, heated Spa and fitness centre.

  • Piscine lagon chauffée à l'énergie solaire et bain à remous chauffé

  • 4 barbecues électriques et sièges

  • Aire de jeux pour enfants avec fontaine

Nos hébergements

Localisation de l'hôtel

Mantra Nelson Bay

1A Tomaree Street
2315 NELSON BAY
Australie

GPS:-32.724061, 152.145445

Téléphone

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Accessible en fauteuil roulant
  • Wifi
  • Air conditionné
  • Salles de réunion
  • Etablissement entièrement non-fumeurs

Réunions et évènements

Photo non contractuelle

Nombre de salles de réunion
1
Surface de la salle la plus grande
20 m²  /  215 sq ft
Capacité maximale de places assises
16
Capacité maximale pour les banquets
0
En savoir plus

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note TripAdvisor  4.0/5  858 avis

Midweek break.

Note TripAdvisor 5.0/5

Wendy S En couple - Avis TripAdvisor

This is an amazing resort with everything a guest could need.With a big beautiful pool and spa to relax around. The security parking and building gives the resort a feeling of being in a safe place.The linen is ist class and the kitchen has all the features of home.The staff are available should extras be needed and go above and beyond to make your stay one to remember.

Thank you so much Wendy! It was our absolute pleasure to be your host, and our we truly appreciate your glowing review. Visit again soon won't you? Kind regards, Leanne

An honest appraisal.......

Note TripAdvisor 3.0/5

Bob L Avis TripAdvisor

If Mantra as a brand has established its brand standards, they are not evident at Mantra Aqua Nelson Bay. If brand standards have not been established, that needs to be done as a matter of urgency. Without brand standards establishing what Mantra stands for and to be recognized, the price/value equation at this resort does not meet expectations, as all you are providing is accommodation at a high price, with no WOW in the experience. The serene pool shot on the left of this post is a great hero shot, the reality during the day is exactly the opposite, it is not a nice experience, with the pool extremely busy/full, again not meeting expectations, see attached photo taken on 7th January 2024, not very inviting if you intended to do some laps. The public areas, including corridors and lifts/lift lobbies need more regular cleaning attention. The doors and windows around garden rooms need specific cleaning attention, they have not been cleaned for months, are covered with cobwebs, again creating questions about the price/value equation, and the apparent lack of brand standards, which is disappointing. The worst issue is all of the garbage and skip bins at the front gate which had not been emptied for three days, they contained rotting and smelly foods, apparent every time we walked through the front gate, again disappointing, not to mention the health hazard with birds around, and another example of the lack of brand standards. And why, oh why, are allocated parking spots located in another building, making it most inconvenient for unloading/loading, especially with young families in tow. Reception signage could be improved. Reception staff were friendly and helpful. Room sizes are good.

We always appreciate constructive feedback which allows us maintain and improve standards for all guests. To provide clarity for readers, unfortunately our Council failed to collect bins over the peak period (we chased this daily), so yes, we understand the issues with the bins. January will usually find the pool to be full, the best time for laps is early morning... we do ask that people do not post unauthorised pictures of other guests though- particularly children. Great to hear that the Reception team took care of these guests in an extremely busy peak period. The entire team is working very hard to take care of all. Kind regards, Leanne

Never again

Note TripAdvisor 1.0/5

647missa Avis TripAdvisor

We paid 425 a night and got a dark, filthy room that was so outdated and had a musky smell. Used tissues in the bedroom, grime in the bathtub and shower, crumbs in the couch is just a start. We looked at other rooms and they all looked the same, like the room was stuck in the 70's. For that price you need to update your accomodation. If you get a room by the pool expect a lot of noise till late.

Our ultimate goal is to send our guests home happy, relaxed and planning their return. We're very disappointed to hear of this experience and did address issues as raised. Guests in planning stage or in-house are always welcome to contact us for the best advise for their preferences in room type. Kind regards, Leanne

bon hotel et personnel

Note TripAdvisor 4.0/5

lcmarine22 En couple - Avis TripAdvisor

Bon hôtel , Les chambres sont très spacieuses et toutes équipée cuisines, personnel accueillant et souriant, piscines et bbq à dispo, je recommande cet hotel Je dirais qu'il est bien placée pas loin du grand Woolworth ( Super U ), des bars, restaurants en tout genres, et quelques boutiques. Port Stephens est un havre de paix, cet ville abrite des coins paradisiaque, des plages magnifiques sauvages et pas bondé ! I love port Stephens xxx ! Ps : back pack à la recherche de travail pas de souci dans cet hotel, voir avec Margaux super gentille, équipe sympa, super plan dans cette petite ville si paisible. 👌🏽😍☀️🌴🌺

Thank you for your lovely review Marine! We love Port Stephens too... will hope to see you again. Best wishes, Leanne

Bon rapport qualité prix

Note TripAdvisor 4.0/5

aud974 En famille - Avis TripAdvisor

Un appart avec deux chambres, suffisamment grand, donnant sur l'arrière donc pas le bruit de la piscine, tout confort, lave vaisselle, lave linge, sèche linge..... Piscine un peu petite pour la capacité de l'hôtel...personnel accueillant et à l'écoute....petit bémol, si la chambre donne sur l'arrière pas de wifi dans l'appart.....du moins dans la 76 bat.B...

En partenariat avec TripAdvisor

D'autres internautes évaluent notre hôtel

  • 287 avis 9.7/10 Site
  • 406 avis 5.1/10 Chambre
  • 194 avis 8/10 Service
  • 9 avis 4.2/10 Internet
  • 204 avis 5.1/10 Confort
  • 184 avis 3/10 Propreté
  • 137 avis 4.3/10 Installations
  • 130 avis 7.1/10 Piscine

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Prix à partir de, pour 1 nuit pour 1 personne dans la catégorie de chambre visée à proximité du prix, hors prestation annexe, hors petit déjeuner. Il correspond au prix public toutes taxes comprises (TVA et taxe de séjour incluses) le plus bas pour l'hébergement concerné, constaté sur le site https://all.accor.com/ ce jour, pour un séjour d'une nuit dans les 20 prochains jours. Variable selon la période et la disponibilité. Le prix n'est garanti qu'au moment de la réservation. Toute réservation (à l'étranger) est payable dans la devise du pays où se situe l'hôtel. Seul le montant confirmé lors de la réservation dans la devise du pays où se situe l'hôtel est garanti. Une estimation de la conversion dans votre devise peut vous être indiquée, mais elle n'est pas contractuelle. Au moment du paiement, votre banque peut être amenée à vous facturer des frais bancaires et ou des frais de change.