Mercure Leeds Centre Hotel 4 stars

Lack of check-in desk threw me at first, overall well decorated hotel

I love the decor of the hotel and the location of it, everything in the room is so nice but the mattresses are rock hard and they slop away from the middle of the bed so it makes it difficult to get comfortable that and the way the fabric of the mattress is quilted to the rest makes large "craters" that dig into you , the pillows are also very hard and flat

2nd time staying and again had issues with checking in... Did this online the day before. Got there to find our hotel room had been double booked. Offered free breakfast (not that we used it) as a peace offering. This is the 2nd time I've stayed and had issues checking in. Otherwise it's a perfect hotel. The rooms are clean and decor is lovely. Everything you need in a hotel

This hotel was appropriately located and accessible for business, however I was there on personal time. It felt small and basic, the bed sheets were not clean and there was bath product splashes all up the wall in the bathroom which suggested that hadn’t been cleaned before our arrival either. The evening check in was brisk and transactional, not overly inviting and certainly not a friendly first impression . However, the breakfast waitress was very helpful and friendly. Might consider again if I had to work and was travelling solo. Would not go back with family or friends as was very disappointed.

Cons: Expensive Dirty Basement rooms are awful Tiny rooms Unprofessional checking in and out Not given any information on arrival I.e. breakfast or checking out times Pros: Location Nicely decorated I stayed here when it was the new Ellington and this is why we came back, nothing like it was! Overall very disappointing and won't be coming back here again.

The privilege room was lovely clean and spacious. It would have been nice if we had the balcony as advertised. It is so central and near all bars and shops

Excellent location in Leeds, the hotel is based on a quiet street just 5 minutes walk from the city centre. Comfy hotel rooms, clean, and very well looked after, with complimentary drinks and biscuits in room. A good selection of drinks in the bar and a simple breakfast on offer.

The room was comfy and the decor was sweet - had buttons on the wall (set in the textile area). Bath area needed a refresh. The hotel is about 14 mins walk from the centre so needed it to be closer on a night out. Taxis were great though. Staff were helpful. No parking - 6 mins away by foot

Excellent location, staff and room. Didn't have breakfast so can't comment

Lovely room, good option to adjust heat. Great price.

We stayed in a very nice ground floor room, well equipped, clean, nicely decorated and very quiet. We had breakfast the next day which was very disappointing, the scrambled egg in particular was inedible. Would stay again but would eat elsewhere.

Our 3rd visit to.this hotel. Automated check in and departure were very convenient. Rooms always clean and comfortable and staff polite and helpful.

Extremely small rooms. Access to bed on one side almost impossible. 'Drip' of a shower could not achieve a correct temperature. Supplied kettle in the room set smoke alarm off at 7.15am, hotel evacuated. 'Hot' breakfast items stone cold. Breakfast juices in stupid large jugs could not be poured properly, constant puddles on floor. No lemon for a G&T!!

Bathroom was in very poor standard. More like a 2 star hotel i stayed with friends at a way cheaper price!!

Upgraded to bigger room Helpful staff