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Mercure Leeds Parkway Hotel 3 stars

Customer review rating 3.8/5 3,575 reviews

ALLSAFE approved hotel

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How it works?
Mercure Leeds Parkway Hotel
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+ 23 Services

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Set in the Golden Acre wildlife park, ideal for exploring

  • Wedding facilities capable of accommodating 225 guests

  • Feel Good Health Club with gym, sauna and pool

  • Leeds Bradford Airport (LBA) five miles away

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing
  • Boutiques/shopping
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast Paying
  • 1 Bar(s)
  • Room service
Business services
  • 15 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Leeds Parkway Hotel

Otley Road
LS16 8AG leeds
united kingdom

Tel: +4401133611812

Fax: (+)01612342819

Check-in from 15h00

Check out up to 11h00

  • YORK STREET :  YORK STREET

  • By plane

    LEEDS BRADFORD At 7.89km / 4.9 miles

  • By train

    HORSFORTH At 5.63km / 3.5 miles

GPS :53.867864, -1.592202

Our accommodation(s)

All bedrooms feature an HD LED TV and complimentary high speed WiFi, and most have balconies with views of Golden Acre Park or the hotel grounds. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. F our poster rooms are also available.

Our restaurants and bars

THE BRASSERIE

The Brasserie Restaurant offers traditional and internationally inspired cuisine, delicious desserts and a selection of fine wines to compliment your meal in a relaxed atmosphere for an enjoyable dining experience.

LOUNGE BAR

The Lounge Bar offers a range of wines, beers, spirits and soft drinks with helpful and experienced bar staff to ensure that you have everything you need. Light meals are also available.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 15

  • Maximum size: 191

  • Maximum capacity: 325 people

  • Maximum banquet capacity: 225 people

Find out more

Our guest reviews for
Mercure Leeds Parkway Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.8/5

3,575 reviews

TripAdvisor Rating 3.5/5

1,286 reviews

A pleasant enough one night stay

Customer review rating 4.0/5

J D. Couples - 10/09/2021 Confirmed reviews ALL

Stayed for one night on a Groupon deal to include Bed, Breakfast and a Main Course. We were given a Studio Room (5) which was spacious with a large comfortable bed, flat screen TV, tea & coffee, iron, hairdryer. The room was clean apart from the windows that had finger prints all over them, but otherwise it was fine. I selected the Steak from the main course menu but was informed that this wasn't included in the Groupon deal so we both had the curry which was well cooked and served in a balti dish, with rice, 4 very small poppadum's and a small naan. Breakfast was excellent. A vast array of offerings, cereals, cold meats and cheeses, fresh fruits, various different breads, fruit juices and a range of cooked (egg, bacon, sausage, black pudding, baked beans, grilled tomatoes, mushrooms, hash browns). We found all of the staff that we had contact with to be smiling, pleasant and very helpful. So all in all a very pleasant stay and yes the hotel is a little tired in its decor, but we had no complaints.

Good stay

Customer review rating 3.5/5

Lee Families - 09/09/2021 Confirmed reviews ALL

Warmly greeted by reception staff. Checked in fine. Positives: hotel is situated in a lovely location, for us it was anyway. Staff were faultless. Facilities are all there, pool was loved by the kids and us adults. Only relevant negative, was we were given an extremely small room when we had booked a family room. Luckily we were not in the room much, otherwise would have been a mare. Hotel could be stunning as such a lovely building, but in desperate need of refurbishment, as has been mentioned in reveiws.

Acceptable

Customer review rating 3.5/5

Hasban Solo - 09/09/2021 Confirmed reviews ALL

Stayed before and happy with the room, slightly dated, but up to my expectations. Dinner was very disappointing though. Service very pleasant but let down by the quality of the main course. Breakfast though was first class.

Dirty hotel

Customer review rating 2.0/5

Julie Couples - 09/09/2021 Confirmed reviews ALL

We were very shocked and concerned at how dirty all areas of the hotel are. This was also the case in our room and we had to request to be moved to another room which was also below standard but slightly better than the previous room. There were stains on all of the furniture: side of the bed, chairs, walls, carpet etc. Also, the glass leading to the balcony was absolutely filthy and covered in stains. In the first room we were given this was the same but in addition the toilet had faeces on the back of it; this was why we insisted on another room. It is clear that the hotel hallway areas etc have not been cleaned or hoovered for a very long period of time; the glass windows at walkways were also covered in stains of god knows what. On a plus, the staff were lovely; they were attentive, welcoming and extremely friendly. The food was quite nice to eat and well presented; however, it was obviously at the back of our minds how dirty things were on the front, so what would the kitchen area be like out of our view? The staff are the biggest strength of this hotel at the minute but it is in serious need of a full, deep clean before I would ever consider returning. It is a shame as the grounds and surrounding are really very nice and it is located very closely to a beautiful park (Golden Acre Park) that we visited after our stay. Hopefully Mercure head office will be focusing on restoring this hotel to its former standard very soon.

Amazing getaway hotel

Customer review rating 3.5/5

Karim Couples - 09/09/2021 Confirmed reviews ALL

Overall great place to stay at if you're searching for a getaway hotel and near to transport as well (15 minutes by taxi from Leeds bus station), access to pool, steam room and sauna (however Men's sauna wasn't working). Friendly staff. Just the room wasn't ventilated before we entered, so the room smelled wierd (old furniture smell) in the beginning, but the smell dissappeared 5 minutes after we opened the balcony.

Average

Customer review rating 2.5/5

Simon Families - 08/09/2021 Confirmed reviews ALL

Room interior looked tired. Curtain ripped and damaged

Well located, good stay, but.....!

Customer review rating 3.0/5

R L. Couples - 07/09/2021 Confirmed reviews ALL

The hot buffet breakfast was very disappointing simply because the various food items had clearly been cooked a VERY long time before my wife and I attended breakfast, by which time the bulk of these items were well past their best having been kept warm for way too long; definitely not worth the additional £22 we paid as a couple!

Very helpful staff

Customer review rating 2.5/5

Richard G. Families - 07/09/2021 Confirmed reviews ALL

Room clean but in need of redecoration, as could the rest of the hotel. We were only staying for one night, but in our room the negatives were as follows: curtain coming off rail, Tv didn’t work, only half the lights were working, crack in wash basin, cooked breakfast was barely warm; the positives were as follows: bed comfy, shower good, staff very helpful.

Lovely staff , tired rooms , not cleaned properly.

Customer review rating 2.0/5

Anita Couples - 06/09/2021 Confirmed reviews ALL

Requested a walk in shower to be told we had one , went into the tired looking room and there wasn't one , came out and waited an hour for another room which we where eventually given , it was a disabled room where we struggled to use the sink etc as they where positioned so low to the floor and when i went to have a shower it had already been used as there was an opened shampoo bottle on the floor of the shower . We decided to leave and never stayed our second night . Couldn't fault the reception and bar staff they where lovely but overall the place isn't very clean and is extremely tired looking . We wouldn't stay in the Leeds macure again.

Lovely Honeymoon treat

Customer review rating 5.0/5

Mr A. M. D. Couples - 05/09/2021 Confirmed reviews ALL

Stayed here Thursday night as part of our mini honeymoon. The staff were fantastic very welcoming the room we stopped in was amazing, large 4 poster bed free use of the spa facilities again fantastic and a great drink in the bar. Couldnt fault the experience would definitely stay again

Nice location but hotel a little run down

Customer review rating 2.5/5

Ian Families - 05/09/2021 Confirmed reviews ALL

More bad points than good, wouldn't stay again.

Beautiful grounds and fab spa staff but rooms are a disgrace

Customer review rating 1.5/5

Anonymous Families - 05/09/2021 Confirmed reviews ALL

Huge disappointment! Rooms were nothing like the ones pictured on the website. Wallpaper ripped and hanging off the walls, curtains had big chunks ripped out of them & were hanging off! Dirty floor, filthy dated sofa bed and adjoining room had free access in to our room! Despite us booking two rooms we were not put next to each other leaving a complete stranger free to access our room with our two small children as it only locked from his side!

Good staff, hotel looking tired

Customer review rating 3.5/5

Su Families - 05/09/2021 Confirmed reviews ALL

One night stay with dog before a wedding.

Disappointed

Customer review rating 2.0/5

Arif Z. Families - 04/09/2021 Confirmed reviews ALL

The entire establishment is dated.....it felt like everything was on its last legs.

Shocking rude staff overcharged

TripAdvisor rating 1.0/5

krafty9 04/09/2021 TripAdvisor review

Receptionist incompetent of doing his job I booked via the app for £63 pound when I went to go check in at 7pm he said he needs to update my booking as I had 2 adults not 1 adult and charged me £75 for the room I explained to him I hooked at a memebers rate you can’t charge me because I have an extra person this is ridiculous I showed him on the app he states his screen says I need to pay. Need to train your staff better on how to talk to customers and train him on how to use the system. Absolute joke he is a jobsworth hasn’t got a clue rude and unprofessional

Good location, nice staff

Customer review rating 3.5/5

Mrs P. Families - 02/09/2021 Confirmed reviews ALL

Location is very good, access to park at the back is a bonus. Staff were helpful and friendly. Rooms clean but could do better.

Room dirty

Customer review rating 3.0/5

Laura M. Families - 02/09/2021 Confirmed reviews ALL

Room was a good size for a family but the floor clearly hadn’t been hoovered properly (we had a crawling toddler so we noticed this immediately) and there were dark hairs on the bath tiles and wrapped around taps in bath. Balcony was a lovely addition and breakfast the next morning was nice.

Great stay while in Leeds! Super friendly staff!

TripAdvisor rating 5.0/5

633marilenai 02/09/2021 TripAdvisor review

We stayed there for a week with our son and puppy. Comfortable room with sofa bed that we could put away during the day. Easy access to the garden & woods for the puppy walks! Enjoyed the spa facilities. Generous breakfast with good variety (full English; breads; cold cuts; cereals; yogurts&fresh fruits). The hotel had only reopened for a few weeks and was their first week of being back in full force with guests and number of events taking place but staff was always friendly while trying to keep up with guests requests. Will certainly be back when next in Leeds.

Adequate room, no toilet paper though! And 20 min wait to check in.

Customer review rating 3.0/5

Helen R. Couples - 01/09/2021 Confirmed reviews ALL

We arrived back at just at 11pm and politely asked for a drink at the bar, and despite being residents were refused, the staff member was less than helpful and the refusal would have been easier to take had it been delivered in a more helpful customer friendly manner! However the guy working on reception on arrival was very helpful despite being under pressure and dealing with some disgruntled guests!

In need of renovation

Customer review rating 2.0/5

David W. Families - 01/09/2021 Confirmed reviews ALL

Room decor terrible worn furniture, no shower curtain but probably because the shower was a dribble! Balcony door very stiff and a wasps nest in the cladding. Whole room was in need of a serious strip everything out and start again rennovation.

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