Customer review rating 3.8/5 3,575 reviews
ALLSAFE approved hotel
An ALLSAFE Clifton Environmental certified hotel
Set in the Golden Acre wildlife park, ideal for exploring
Wedding facilities capable of accommodating 225 guests
Feel Good Health Club with gym, sauna and pool
Leeds Bradford Airport (LBA) five miles away
Check-in from 15h00
Check out up to 11h00
All bedrooms feature an HD LED TV and complimentary high speed WiFi, and most have balconies with views of Golden Acre Park or the hotel grounds. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. F our poster rooms are also available.
Classic room with 1 double bed
Standard Room with 1 double bed Garden side
Subject to availability
Classic room with 2 single beds
Standard Room with 2 single beds Garden side
Subject to availability
Classic room with 1 single bed
Privilege room with 1 double bed and garden view
Subject to availability
Classic family room for 2 adults and 2 children
Number of meeting rooms: 15
Maximum size: 191 m²
Maximum capacity: 325 people
Maximum banquet capacity: 225 people
100% genuine reviews from our guestsFind out more
A pleasant enough one night stay
J D. Couples - 10/09/2021 Confirmed reviews ALL
Stayed for one night on a Groupon deal to include Bed, Breakfast and a Main Course. We were given a Studio Room (5) which was spacious with a large comfortable bed, flat screen TV, tea & coffee, iron, hairdryer. The room was clean apart from the windows that had finger prints all over them, but otherwise it was fine. I selected the Steak from the main course menu but was informed that this wasn't included in the Groupon deal so we both had the curry which was well cooked and served in a balti dish, with rice, 4 very small poppadum's and a small naan. Breakfast was excellent. A vast array of offerings, cereals, cold meats and cheeses, fresh fruits, various different breads, fruit juices and a range of cooked (egg, bacon, sausage, black pudding, baked beans, grilled tomatoes, mushrooms, hash browns). We found all of the staff that we had contact with to be smiling, pleasant and very helpful. So all in all a very pleasant stay and yes the hotel is a little tired in its decor, but we had no complaints.
Lee Families - 09/09/2021 Confirmed reviews ALL
Warmly greeted by reception staff. Checked in fine. Positives: hotel is situated in a lovely location, for us it was anyway. Staff were faultless. Facilities are all there, pool was loved by the kids and us adults. Only relevant negative, was we were given an extremely small room when we had booked a family room. Luckily we were not in the room much, otherwise would have been a mare. Hotel could be stunning as such a lovely building, but in desperate need of refurbishment, as has been mentioned in reveiws.
Hasban Solo - 09/09/2021 Confirmed reviews ALL
Stayed before and happy with the room, slightly dated, but up to my expectations. Dinner was very disappointing though. Service very pleasant but let down by the quality of the main course. Breakfast though was first class.
Julie Couples - 09/09/2021 Confirmed reviews ALL
We were very shocked and concerned at how dirty all areas of the hotel are. This was also the case in our room and we had to request to be moved to another room which was also below standard but slightly better than the previous room. There were stains on all of the furniture: side of the bed, chairs, walls, carpet etc. Also, the glass leading to the balcony was absolutely filthy and covered in stains. In the first room we were given this was the same but in addition the toilet had faeces on the back of it; this was why we insisted on another room. It is clear that the hotel hallway areas etc have not been cleaned or hoovered for a very long period of time; the glass windows at walkways were also covered in stains of god knows what. On a plus, the staff were lovely; they were attentive, welcoming and extremely friendly. The food was quite nice to eat and well presented; however, it was obviously at the back of our minds how dirty things were on the front, so what would the kitchen area be like out of our view? The staff are the biggest strength of this hotel at the minute but it is in serious need of a full, deep clean before I would ever consider returning. It is a shame as the grounds and surrounding are really very nice and it is located very closely to a beautiful park (Golden Acre Park) that we visited after our stay. Hopefully Mercure head office will be focusing on restoring this hotel to its former standard very soon.
Amazing getaway hotel
Karim Couples - 09/09/2021 Confirmed reviews ALL
Overall great place to stay at if you're searching for a getaway hotel and near to transport as well (15 minutes by taxi from Leeds bus station), access to pool, steam room and sauna (however Men's sauna wasn't working). Friendly staff. Just the room wasn't ventilated before we entered, so the room smelled wierd (old furniture smell) in the beginning, but the smell dissappeared 5 minutes after we opened the balcony.
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