ibis Bradford Shipley Hotel 2 stars

ticks all the boxes

I was greeted by a very aggressive colleague who barked at me that they had been trying to contact me - in reality, they had called my mobile & I had returned the call, only for it to not be picked up. They had then emailed me - which I hadn't seen as I had already set off for my stay. They were trying to reach me to check my key worker status - disappointing that either they didn't try again on the mobile or that the website didn't pop up with a reminder @ time of booking. The welcome was unfriendly, very confrontational and not what I had expected after a 3 hour drive. The room was very bare, stripped of any character or personality - obviously due to Covid situation, but just felt sterile. The walls were very thin, I could hear people's tvs and also doors opening & closing. I believe they had limited the area that guests were allowed to stay due to Covid - however, in reality, this just downgraded the stay. Not a great experience at all & I wouldn't stay again.

The welcome and efficiency of the staff was awesome, yes the room was basic but it was more adequate and everything's presented was clean and tidy. The bed was extremely comfortable and a linen crisp clean. The bathroom is a little dated but more than functional. Location was excellent for the railway station town centre and local amenities.

Under the circumstances, covid restrictions, it was very good, clean with very helpful staff.....

Well located, great value clean rooms

Good to see some smiling staff who were always helpful and cheery. Thanks to them all.

It was okay once I'd been told how the Wi Fi works - perhaps information on the key envelope might help. In the morning there was no hot water at the wash basin and shower, so was unable to bathe and shower

Very enjoyable stay

Hotel is very good. Felt safe re covid. Walls done have much sound insulation.

Stayed 1 night, did have 5 nights booked for various dates in the month but decided to cancel them and go somewhere else. If the furniture wasn't in the room the carpets would have walked to the bin they were disgusting. Furniture very old and dated. I was surprised given this is not an IBIS budget hotel, I wonder what they are like!!. However the staff were friendly and the shower was nice and the bed was comfy enough for 1 night.

Efficient check-in (and check-out) and a warm welcome. Well-located for the railway station and essential needs. Many thanks.

Hotel experience was okay but rooms really poor, old fashioned and facilities not great for what you pay. Old shabby room and old shower and furniture

The receptionist who dealt with me when I arrived was very professional and efficient. The room was well located on the ground floor and was extremely clean. I felt that the room was a little on the cold side and put the electric radiator on. Having had a very busy day and a long drive, I soon fell asleep. I woke up around 2.00am due to a 'humming noise' which continued in a cycle of making the noise and then stopping for a second and then repeating the noise in a cycle. I didn't know where the noise was coming from until I noticed a flashing light on the radiator display screen. When I investigated the screen was showing an error message on the radiator. I switched the radiator off and the noise abated. It was unfortunate as it interrupted my sleep and I found it difficult to get off to sleep again. These things happen. I very much enjoyed the breakfast and when the receptionist asked if everything was ok I did mention the radiator incident. This was not to complain just to make sure that the hotel was aware of the issue and that the matter could be dealt with. I thought the receptionist was excellent in the way she took ownership of the issue and informed me that a maintenance engineer would deal with the matter. It is a well located efficiently run hotel and I will stay again.

Arrived late at night after packing up home ready to move to France. Very helpful and courteous staff made a great end to a stressful day and a super start in the morning ahead of our long journey

The young woman on reception working 8 hours into a 12 hour shift could not have been more efficient, helpful, cheerful and courteous, she was a credit to your organisation.