Novotel Cambridge North 4 stars

Customer review rating (ALL Rating) 4.3/5 1,128 reviews

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Description

Hotel extras

  • Close to Cambridge North train station

  • Close to Cambridge Science Park

  • Close to Cambridge Business Park

  • Park & Ride service available

  • Easy access to Cambridge City Centre

Our accommodation(s)

Hotel location

Novotel Cambridge North

2, Cambridge Square
CB4 0AE CAMBRIDGE
United Kingdom

GPS:52.2246, 0.1571

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

RESTAURANT

Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,128 reviews

TripAdvisor Rating  3.9/5  260 reviews

Customer review rating 1.0/5

Emma B. Business - Confirmed reviews ALL

The room was unclean, dirty socks left behind, splatters behind kettle, hairs in the sink and breakfast was the same, dirty cutlery, dirty seats, lots of food unavailable

Dear Guest, Thank you for taking the time to share your feedback following your stay at Novotel Cambridge North. It is unfortunate to read that your experience did not meet expectations, particularly in relation to the restaurant offerings and the cleanliness of your room. Please be assured that your comments have been shared with the relevant departments to review. We value all guest feedback, as it helps us identify areas where we can improve. While it is unfortunate that these concerns were not raised during your stay, as we would have welcomed the opportunity to address them immediately, your comments are nonetheless appreciated. Thank you again for bringing this to our attention. We hope to have another opportunity to welcome you back to Cambridge and provide you with a more positive experience. Kind regards, Sandra Figler Front Office Manager

Customer review rating 3.5/5

Patrick H. Business - Confirmed reviews ALL

Wonderful staff. Comfortable, clean, modern and spacious room. Only issue was the kettle didn't work (reported this to reception). The biggest disappointment was dinner service in the restaurant with limited choice (no pasta dishes?!) and simple order of 1 x burger took 30 minutes to arrive despite the restaurant being very quiet.

Dear Patrick H., Thank you for your feedback regarding your recent stay. We are pleased to hear that you found our staff to be wonderful and your room to be comfortable and clean. However, we regret any inconvenience caused by the kettle issue and the dining experience. Our restaurant aims to provide a diverse menu and timely service, and your comments will be noted for future improvements. We appreciate your insights and hope to welcome you back soon! Best regards, Novotel Cambridge North

Customer review rating 4.5/5

Vincent O. Families - Confirmed reviews ALL

Cozy and well designed. The breakfast was world class except for the bathroom door which we felt was not family friendly as we booked a family and a see through glass door was never our expectation.

Dear Vincent O., Thank you for your positive feedback regarding the comfort and design of our hotel, as well as our breakfast offerings. We appreciate your comments about the bathroom door and understand your concerns regarding privacy for families. Your feedback is valuable to us. Best regards, Novotel Cambridge North

Customer review rating 4.5/5

Kevin M. Couples - Confirmed reviews ALL

The hotel is modern, comfortable and has excelent staff.

Dear Mr. M., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our hotel modern and comfortable, and that our staff made a positive impression on you. We look forward to welcoming you back in the future. Best regards, Novotel Cambridge North

Customer review rating 2.5/5

Richard L. Business - Confirmed reviews ALL

Clean room, well maintained. Dinner was poor as was service.

Dear Richard L., Thank you for your feedback regarding your recent stay. While I am pleased to hear that you found your room clean and well-maintained, I regret to learn that the dining experience did not meet your expectations. Your comments will be taken into consideration for future improvements. Kind Regards Novotel Cambridge North

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Other web-users rate our hotel

  • 1,140 reviews 8/10 Location
  • 1,706 reviews 7.8/10 Room
  • 1,714 reviews 8/10 Service
  • 52 reviews 4.9/10 WiFi
  • 934 reviews 7.8/10 Cleanliness
  • 746 reviews 8/10 Breakfast
  • 616 reviews 9.4/10 Vibe
  • 577 reviews 7.6/10 Pool

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