Hotel Chadstone Melbourne - MGallery by Sofitel 5 stars

Customer review rating 4.4/5 550 reviews

Hotel Chadstone Melbourne - MGallery by Sofitel
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Hotel extras

  • Local, seasonally sourced cuisine by award winning chefs

  • Extensive wellness facilities at Holism Retreat day spa

  • Anytime In Room Dining

  • Fashion, art & design await your discovery

  • Dive into relaxation at the indoor rooftop pool

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • LaundryPaying
  • Currency exchange
  • Porter
  • Concierge
  • Room for hearing impaired guests
Leisure and activities
  • Swimming pool
  • Fitness centre (Nearby)
  • Well-being
  • Babysitting on request
  • Bike rack facilities
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 13 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Hotel Chadstone Melbourne - MGallery by Sofitel

1341 Dandenong Road
3148
chadstone
australia

Tel: +61391083333

Fax: (+61)3/91083334

Contact email

Check-in from 14h00

Check out up to 11h00

  • Shuttle Bus :  Federation Square

  • By plane

    TULLAMARINE MEL At 43km / 27 miles

  • By car

    WARRIGAL ROAD At 1.2km / 0.75 miles

  • By train

    HUGHESDALE At 1.5km / 0.93 miles

GPS :-37.888445, 145.082125

Our accommodations

Hotel Chadstone Melbourne MGallery by Sofitel offers exquisite accommodation next to Chadstone Shopping Centre. Impeccable service and contemporary, stylish guest rooms, perfect for both the business and leisure traveller. Elegant aesthetics immediately transform you to a glamorous world, where each suite has a unique view overlooking Melbourne's city skyline, Port Phillip Bay or Mt Dandenong Ranges.

Classic Room with 1 King Size Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 29 / 312 sq ft
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Classic Room with 2 Queen Size Beds

Accessible room
  • Max. number of persons: 4
  • Area: From 32 / 344 sq ft
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Superior Room with 1 King Size Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 33 / 355 sq ft
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Superior Room with 2 Queen Size Beds

Accessible room
  • Max. number of persons: 4
  • Area: From 36 / 388 sq ft
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Deluxe Room with 1 King Size Bed, Open Bathroom

  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)
Rooms

Our restaurants and bars

ALTUS ROOFTOP

Type of cuisine: Gourmet

Well positioned on the top floor, take in the city skyline views in our casual dining space. Enjoy a selection of light dining options using local, in-season produce and Australian wines to match.

Pastore Restaurant

Type of cuisine: Italian

Pastore - offers small plates to full tasting experiences, the menu by Scott Pickett and Head Chef Mirco Speri presents Italian cuisine with Australian references, with a focus on woodfire-fulled cooking and handmade pasta. Pastore warmly welcomes you.

ALTUS BAR

Non contractual photo

An indulgent rooftop escape boasting an enviable collection of cocktails and wine. An intimate and enthralling atmosphere, the perfect spot to commence an evening or wind down.

ALTUS BAR AND LOUNGE

Non contractual photo

With elegance and sophistication Altus Bar and Lounge invites guests in to unwind, rewind and connect. Offering a bespoke list of beverages with the backdrop of the Melbourne skyline, it is the perfect environment to unwind solo or connect with a friend.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 432

  • Maximum capacity: 360 people

  • Maximum banquet capacity: 360 people

Find out more

Our guest reviews for
Hotel Chadstone Melbourne - MGallery by Sofitel

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

550 reviews

tripadvisor

TripAdvisor Rating 4.0/5

66 reviews

Great Location, as usual fantastic Stay

Customer review rating 4.4/5

Peter S. Business - 02/04/2020 Confirmed reviews ALL

Your Hotel is amazing. It is absolutely beautiful. Great location, easy parking, All the staff are so helpful and will assist with anything with a smile. From concierge, check-in, room service, restaurant and in-room dining. The staff go out of the way to smile and greet. Most greet me by name which is amazing they remember my name. Special mention to Koula at room service who seemed to working 24/7 . Koula was so nice each time on the phone & of course all the staff that brought everything to my room. It was so nice to meet Karen and to quickly catch up. I have no hesitation of staying at your hotel and I recommend it to everyone. Thank you.

Dear Peter, Thank you for taking the time to review your recent stay. It was a pleasure to have you with us. Your review means a lot to us and it will be my pleasure to share it with the team here. I know how hard they work to give a great experience to our guests and it is so wonderful to read that we have exceeded your expectations. Once again, thank you for your review and I hope that you will return to visit us again soon. Stay safe! Sincerely, Vivek Singh Director of Operations

Convenient location

Customer review rating 4.4/5

M. Z. Families - 30/03/2020 Confirmed reviews ALL

Generally excellent

Dear Megan, Thank you for taking the time to share your kind review following your recent stay at Hotel Chadstone. We are thrilled to read that you experienced a luxurious stay at Australia’s Fashion Capital newest addition and were able to enjoy the hotel's facilities. Thank you again for your wonderful comments and we look forward to welcoming you back to the hotel in the near future. Stay safe! Sincerely, Vivek Singh Director of Operations

Stunning hotel and wonderful staff

Customer review rating 4.4/5

Alyssa Solo - 25/03/2020 Confirmed reviews ALL

I decided to stay here amongst all of the craziness going on right now. I had to cancel a big event I was hosting next month for my women's group and had just been made redundant from my full time job. I needed some ME time. This staycation was exactly what I needed. From the get go the staff were so lovely, approachable and helpful and every single space of the hotel was gorgeous. Loved my room and will definitely be staying here again!

Dear Alyssa, Thank you for taking the time to give your feedback after your recent stay with us at Hotel Chadstone. It was a pleasure to have you with us. I am so pleased that the hotel met your expectations and that the team made such a positive impression. They will all be so pleased with the feedback. I certainly hope you will return and visit us again soon for more celebrations and we all look forward to serving you again. Stay safe! Sincerely, Vivek Singh Director of Operations
Customer review rating 4.4/5

Sonia M. Couples - 23/03/2020 Confirmed reviews ALL

Great stay, staff very friendly and helfull

Dear Sonia, Thank you for sharing your review on your recent stay with us I am so thrilled to read that you enjoyed your visit at the hotel and your review is very encouraging to read and it will be my absolute pleasure to share it with the team. Thank you again for your feedback and I hope we have the opportunity to welcome you back to the hotel in the near future. Sincerely, Vivek Singh Director of Operations

Beautiful and well looked after hotel with friendly staff.

Customer review rating 4.4/5

Rachel Couples - 23/03/2020 Confirmed reviews ALL

My husband and i truly enjoyed our stay at the Chadstone Hotel. The hotel itself is stunning and the easy access to great restaurants, food and shops is also a bonus. The staff were also really friendly and the coffee and chai latte at breakfast were fabulous! Thanks for everything :)

Dear Rachel, Thank you for taking the time to review your recent stay. It was a pleasure to have you with us. Your review means a lot to us and it will be my pleasure to share it with the team here. I know how hard they work to give a great experience to our guests and it is so wonderful to read that we have exceeded your expectations. Once again, thank you for your review and I hope that you will return to visit us again soon. Stay safe! Sincerely, Vivek Singh Director of Operations

well located and very nice rooms

Customer review rating 4.4/5

Ivica B. Business - 23/03/2020 Confirmed reviews ALL

Excellent stay , well located and friendly staff

Dear Ivica, Thank you for taking the time to give your feedback after your recent stay with us at Hotel Chadstone. It was a pleasure to have you with us. Stay safe! Sincerely, Vivek Singh Director of Operations

lovely place to stay

Customer review rating 4.4/5

Geoff K. Couples - 23/03/2020 Confirmed reviews ALL

We had a great stay, the room was terrific, and friendly and helpful staff

Dear Geoff, Thank you for taking the time to give your feedback after your recent stay with us at Hotel Chadstone. It was a pleasure to have you with us. Stay safe! Sincerely, Vivek Singh Director of Operations

Night and Day

Customer review rating 4.4/5

Brent S. Business - 23/03/2020 Confirmed reviews ALL

Overall, a satisfactory stay. The night time staff (I think the Customer Service front desk was Sapi) and the associated crew were fantastic. Nothing was too much and the general interactions were great. All around, the night crew were great to deal with and had brilliant local knowledge of restaurants and the best shopping facilities for my wife and son to go to while my business partner and I attended our major sponsored Golf Tournament for 2 days. However, the morning crew (with one exception I didn't grab the name of) were well below par. The boys and girls that had the front reception could have made life a little easier than a Spanish inquisition. I'm a pretty flexible, easy going business owner, however, if ANY of my staff had of interacted with clients in the way that I was, I would have them on janitorial duties for a business quarter and had them undertake retraining to achieve a standard I would be proud of as a business owner. I'm not unreasonable with the fact that some people have bad days, however, Saturday check out was when we actually got some quality customer service........maybe that was because I was paying the bill???? I may not own a multi-billion dollar business, however, manners are free and that has grown our company into a multi-million dollar business with some of the best customer service in our industry. I have no future intentions of returning to Hotel Chadstone, however, I do intend to test the waters with other Accor establishments in my business and personal travels, and I hope I don't receive the same treatment with the Accor membership privileges that I received at Hotel Chadstone. I do reiterate, as this message should end on a high note, Sapi and the night staff were exemplary with all their dealings with myself, my family and my business partner and enjoyed a Great couple of nights at the Meat & Wine Co thanks to them.

Dear Brent, Thank you for taking the time to provide your review following your stay. I was pleased to read that your overall stay was satisfactory. Disappointingly, you have also noted a few areas that fell below your expectations. Please be assured that I have shared your comments with the wider management team for their consideration. Hotel Chadstone prides itself on its high levels of service and attention to detail and I was naturally disappointed to read that we did not meet your expectation in this instance. We do hope to have the opportunity to welcome you again. Stay safe! Sincerely, Vivek Singh Director of Operations

Good stay

Customer review rating 4.4/5

Ian H. Couples - 23/03/2020 Confirmed reviews ALL

I did reply directly to Mr Simon McGrath on the 19th March with the comments - I refer to your email of the 18th March regarding our stay at the hotel from the 14th to the 16th March. The hotel facilities were excellent as was the food. But the attention and service from all the staff that attended to us was the highlight. They were very courteous, helpful and most polite. The hotel should be very proud of them. Yours sincerely, Ian and Susan H.

Dear Ian, Thank you for taking the time to give your feedback after your recent stay with us at Hotel Chadstone. It was a pleasure to have you with us. Guest satisfaction is key to any hotel operation and it is through feedback such as yours that we are able to improve our offering to enhance our guests’ overall experience. Thank you again and we look forward to welcoming you back on your next visit to Hotel Chadstone. Stay safe! Sincerely, Vivek Singh Director of Operations

Ok

Customer review rating 4.4/5

Matt Families - 23/03/2020 Confirmed reviews ALL

All the basics for a hotel are there, good customer service, shuttle access to the CBD. I especially liked the quality of the shampoo / body wash provided. The robes / towels were great too. The things that let it down - no exhaust fans in the toilet, the quality of the workmanship in the shower (leaky shower head / grout over the tiles). The blanket had quills poking out of it, which where painful when they pricked you. The biggest pain point was the pool. Both times we went to go to the pool it was overrun with kids treating it like an amusement park. There were nowhere enough parents for them to be supervised, so it appears as if it's being used as a daycare service.

Dear Lyndon, Thank you for taking the time to provide us with feedback regarding your recent stay. I was pleased to note that overall you enjoyed your stay with us and your evaluation will be shared with our team. It is through continuous feedback, from guests such as yourselves, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations. We appreciate your recommendation and be sure to contact me I we can be any assistance. Sincerely, Vivek Singh Director of Operations

Beautifully presented and Comfortable

Customer review rating 4.4/5

Ben Business - 22/03/2020 Confirmed reviews ALL

Was in Chadstone area for work, this hotel well placed and very comfortable

Dear Ben, Thank you for taking the time to give your feedback after your recent stay with us at Hotel Chadstone. It was a pleasure to have you with us. Stay safe! Sincerely, Vivek Singh Director of Operations

Relaxing stay

Customer review rating 4.4/5

Patricia Couples - 21/03/2020 Confirmed reviews ALL

Under difficult circumstances, our stay was absolutely wonderful. Our room was immaculate and welcoming. Friendly staff could not have done any more for us. Pastore served a delicious breakfast and our dinner was excellent.

Dear Patricia, Thank you for taking the time to give your feedback after your recent stay with us at Hotel Chadstone. It was a pleasure to have you with us. Stay safe! Sincerely, Vivek Singh Director of Operations
Customer review rating 4.4/5

Yu Couples - 21/03/2020 Confirmed reviews ALL

Nice memory.

Dear Yuyang, Thank you for taking the time to give your feedback after your recent stay with us at Hotel Chadstone. It was a pleasure to have you with us. Stay safe! Sincerely, Vivek Singh Director of Operations

Very well located

Customer review rating 4.4/5

Craig M. Solo - 21/03/2020 Confirmed reviews ALL

Great Staff, clean rooms, great location

Dear Craig, Thank you for taking the time to give your feedback after your recent stay with us at Hotel Chadstone. It was a pleasure to have you with us. Stay safe! Sincerely, Vivek Singh Director of Operations
Customer review rating 4.4/5

Ross S. Business - 19/03/2020 Confirmed reviews ALL

Great stay only one night

Dear Ross Thank you for choosing to stay at Hotel Chadstone and for your excellent review. I was so pleased to hear that your recent stay was so positive and that you enjoyed your experience at Australian Fashion Capital. I will be sure to share your comments with my team, and we hope to welcome you back again soon. Sincerely, Vivek Singh Director of Operations

good stay

Customer review rating 4.4/5

Michelle D. Friends - 19/03/2020 Confirmed reviews ALL

stayed 1 night with 2 girlfriends for a girls night out.

Dear Michelle, Thank you for taking the time to review you recent stay. It was a pleasure to have you with us. Please accept my sincere apologies for the inconveniences experienced during your time at the hotel. I understand your frustration regarding our pool closure. Rest assured that your feedback has been shared with our leadership team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vivek Singh Director of Operations

good stay

Customer review rating 4.4/5

L. E. S. Business - 19/03/2020 Confirmed reviews ALL

a very comfortable stay, room was clean, bed was comfortable.

Dear Eu, We very much appreciate your comments regarding your stay at the Hotel Chadstone Melbourne MGallery by Sofitel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Guest reviews enable us to monitor our standards and we hope to be provided with another opportunity to welcome you back to the hotel in the near future. Sincerely, Vivek Singh Director of Operations

Nice new hotel

Customer review rating 4.4/5

Trevor Solo - 19/03/2020 Confirmed reviews ALL

Comfortable stay, hotel very quiet with no where to actually comfortably sit and work. Great location at Chadstone Mall and nice new rooms.

Dear Trevor, Thank you for choosing to stay at Hotel Chadstone and for your excellent review. I was so pleased to hear that your recent stay was so positive and that you enjoyed your experience at Australian Fashion Capital. I will be sure to share your comments with my team, and we hope to welcome you back again soon. Sincerely, Vivek Singh Director of Operations

A Father Son Weekend does not mean you need to rough it!

Customer review rating 4.4/5

John K. Families - 18/03/2020 Confirmed reviews ALL

I highly recommend camping out this way. A Superior Twin Bed Room, spectacular bay & city views, roof top bar, stunning pool lounge a ripper restaurant full of wood fired flavor... and if shopping is your thing the location is just perfect! This is a beautiful property, superbly furnished & maintained. Clean, fresh & extremely comfortable. We received excellent service from a well groomed and immaculately presented team. Well done!

Dear John, Thank you for your excellent review. I was delighted to read that you found your stay at Hotel Chadstone such a positive experience. Our team are an exceptional group of individuals and I'm glad you had a very positive service and facility journey during your stay. I will be sure to share your kind words with my colleagues and hope to welcome you back again soon. Sincerely, Vivek Singh Director of Operations

Absolutely stunning hotel. The most luxurious hotel currently in Victoria

Customer review rating 4.4/5

Julia Couples - 18/03/2020 Confirmed reviews ALL

Firstly, the hotel is absolutely stunning and so unique and luxurious. I have worked in the hotel industry for the last 10 years, all of which were 5 star properties in Melbourne. The leading 5 star properties in Melbourne are aging now and I have to say, this hotel is currently the most luxurious that I have experienced in Victoria. A couple of things to improve: Housekeeping: The was a hair inside the wardrobe on one of the shelves when we arrived. There was quite a build up of dust on the window sill next to the bath tub Staff: All staff were lovely and helpful except for one Caucasian gentlemen who was sitting at the host desk on level 12. There were hardly any guests around yet he was extremely impatient and rude when we had difficulty getting into the pool area. He got up from his chair as though it was an inconvenience and told us to flick the switch as though it was really obvious. It's not obvious as it looks like a light switch. Considering the climate of the travel industry at the moment, service is even more important then usual and staff have more time to engage with guests. Breakfast: Unfortunately we were disappointed! We expected something similar to Melba at the Langham or Crowns Conservatory or the Epicurean in Crown Towers Perth. The buffet was extremely basic and we weren't sure if this was due to the low occupancy of the hotel. Great to see an omelette station and the chef was lovely, however, would also at least expect an Asian section with dumplings, noodles and congee for a hotel like this. Overall, this is a gorgeous hotel, very unique and the $25 self parking is amazing. Would love to purchase the lobby scent in a perfume, room spray or candle. The spa is absolutely divine! Thank you for such a lovely stay! With a few slight improvements this hotel could really be the very best in Victoria.

Dear Julia, Thank you for taking the time to provide your review following your stay. I was pleased to read that your overall stay was satisfactory. Disappointingly, you have also noted a few areas that fell below your expectations. Please be assured that I have shared your comments with the wider management team for their consideration. I look forward to welcoming you back in the near future and trust that your stay will be flawless. Sincerely, Vivek Singh Director of Operations
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