Hotel Chadstone Melbourne - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.5/5 4,272 reviews

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1341 Dandenong Road, 3148 CHADSTONE, Australia

Description

Hotel extras

  • Complimentary shuttle service to Melbourne CBD from Chadstone shopping centre

  • Extensive wellness facilities at Holism Retreat day spa

  • Connected to Chadstone Shopping Centre via covered walkway

  • Fashion, art & design await your discovery

  • Dive into relaxation at the indoor rooftop pool

Our accommodation(s)

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Hotel location

Hotel Chadstone Melbourne - MGallery Collection

1341 Dandenong Road
3148 CHADSTONE
Australia

GPS:-37.888445, 145.082125

Telephone
Fax +61 3 9108 3334

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

PASTORE

From small plates to full tasting experiences, Pastore presents Italian cuisine with Australian references, with a focus on woodfire-fuelled cooking and handmade pasta. Pastore warmly welcomes you for all occasions.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  4,272 reviews

TripAdvisor Rating  3.8/5  182 reviews

Average hotel....needs work on service

TripAdvisor rating 2.0/5

Phillip Q TripAdvisor review

1. Lack of power points in bedroom. Apart from the single power point on either side of the bed, there are no other power points in the bedroom. If you're travelling for work, you can't plug in your charger when working on the table. 2. Water pressure is extremely low in shower. Hard to use a rain shower when it's dribbling water. Handheld wasn't much better for pressure. Temperature also hard to control for shower. Basin and toilet had no issue with water pressure. 3. Extortionate pricing for mini bar. I can't believe Accor still doesn't provide members with free water in rooms. Even the cheapest Marriott group hotels provide members with minimum 2 bottles of water per day. 4. Breakfast was average at best, paid additional for breakfast with room and only ended up going once. If you have a cook there making omelettes, why can't they make proper scrambled eggs instead of the watery baked eggs you are serving? Also, not much diversity on offer for a breakfast buffet. At least barista coffee is included. 5. The whole process of trying to get a late checkout is a lottery. You can't request a late checkout when checking into the hotel, like every other place. I even emailed front desk before arriving to request a late checkout, but they couldn't confirm. Rather, you need to approach the front counter the night before and hope that you might get a late checkout. In my case, I was only able to get a late checkout to 1PM. 6. Housekeeping is also extremely slow. You can never guess what time they will service your room. I left the room for 4 hours in the morning with the "Make up room" light switched on, came back around lunchtime and the room still wasn't serviced. I ended up skipping housekeeping for that day as I needed to work in the room. They left me a card to say room service hours are between 8am to 3:30pm only. I guess they only service the rooms between 1pm to 3:30pm then, unless they pick my room to be serviced last. Some other minor issues like the mobile check-in not working on the App. Chadstone is also quite remote so it was hard to get an Uber at most times. The pricing for this hotel was also spiked during my travel period, definitely not worth paying over $400 per night.

Customer review rating 5.0/5

Kylie D. Families - Confirmed reviews ALL

Excellent service by all staff! Room was extremely clean and comfortable, the bed was to die for.

Dear Ms. D., Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you appreciated our location, the comfort of your room, and the service provided by our staff. Your feedback is invaluable to us. Kind regards, Hotel Chadstone Melbourne

Customer review rating 5.0/5

Van N. F. S. Business - Confirmed reviews ALL

Great stay, friendly staff very clean rooms and facilities.

Dear Mr. S., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our staff friendly and the rooms and facilities clean. Your kind words inspire us to continue providing excellent service. Best regards, Hotel Chadstone Melbourne

Customer review rating 5.0/5

Fiona M. Business - Confirmed reviews ALL

Great service made our stay easy and enjoyable, from booking to departure.

Dear Ms. M., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that our service contributed to a seamless and enjoyable experience from booking to departure. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Hotel Chadstone Melbourne

Customer review rating 5.0/5

Narelle R. Business - Confirmed reviews ALL

Lovely rooms and amazing friendly staff.

Dear Ms. R., Thank you for your kind words regarding your stay at our hotel. We are thrilled to hear that you enjoyed our lovely rooms and found our staff to be friendly. Your positive feedback is greatly appreciated. Best regards, Hotel Chadstone Melbourne

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Other web-users rate our hotel

  • 1,259 reviews 9/10 Location
  • 2,127 reviews 8.4/10 Room
  • 2,280 reviews 8.2/10 Service
  • 15 reviews 5.4/10 WiFi
  • 662 reviews 6.7/10 Food
  • 648 reviews 9.4/10 Vibe
  • 642 reviews 7.7/10 Cleanliness
  • 585 reviews 8.1/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.