Mercure Rayong Lomtalay Villas & Resort 4 stars

Customer review rating (ALL Rating) 4.4/5 2,196 reviews

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Mercure Rayong Lomtalay Villas & Resort - Image 1
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Mercure Rayong Lomtalay Villas & Resort - Image 4
235 Moo 3 Tambon Kram, Amphur Klaeng, Thailand, 21190 RAYONG, Thailand

Description

Hotel extras

  • New beach Destination

  • Local experience

  • Large Meeting Facilities

  • Pet Friendly

  • The trendiest destination beach resort

Our accommodation(s)

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Hotel location

Mercure Rayong Lomtalay Villas & Resort

235 Moo 3 Tambon Kram, Amphur Klaeng, Thailand
21190 RAYONG
Thailand

GPS:12.6451, 101.63208

Telephone
Fax +66 38 648 666

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  2,196 reviews

Customer review rating 5.0/5

Peter B. Couples - Confirmed reviews ALL

This was our first time staying at Mecure Lomtalay. We booked for 4 nights and ended up staying for over 2 weeks because we loved it so much. Thank you very much to Daniel and his entire team for looking after us. We loved the ocean views from our room & the koh restaurant bar. The food was top notch, breakfast selection & quality was up there with the best 👌. We also enjoyed the option of the 2 swimming pools. We look forward to visiting again soon. Joy & Peter

Dear Joy & Peter, Thank you so much for your wonderful review and for choosing Mercure Rayong Lomtalay Villas & Resort. We are truly honored that your first stay with us turned into a two-week holiday! It is a pleasure to know that you enjoyed the ocean views, Koh Restaurant & Bar, our breakfast, swimming pools, and the warm hospitality provided by our team. Your special recognition of Daniel, Bank, Wahwah (Trainee), and Mim means a great deal to us. We will be delighted to share your kind compliments with them—they will be thrilled to know they helped make your stay so memorable. We sincerely look forward to welcoming you back again very soon. Warm regards, Mercure Rayong Lomtalay Villas & Resort

Customer review rating 5.0/5

Wongsakorn S. Solo - Confirmed reviews ALL

Previously, when I stayed at other hotels in the Mercure chain, my experiences generally a bit below my expectations. I didn’t expect much, but many things weren’t really up to the standard I had hoped for. However, this hotel went above and beyond. The one thing that truly stands out is the friendliness, hospitality, and politeness of the staff, while still respecting guests’ privacy. They are incredibly service-minded, and I really mean every single one of them, the front desk staff, bar staff, restaurant staff, shuttle bus drivers, security staff, and everyone else I encountered. I honestly didn’t meet a single person who was an exception. I’m truly impressed and would like to express my appreciation to the entire team for making my stay such a wonderful experience. Apart from the staff, the facilities are also excellent. The hotel has two wings (Garden Wing and Ocean Wing) located about 500-600 meters apart. I stayed at the Garden Wing, and although there wasn’t a restaurant there during my stay, I simply took the hotel shuttle for breakfast. The shuttle was very convenient, with such a short waiting time that I hardly noticed it. For Welcome Drink redemption, KOH bar is available at the Garden Wing. There’s also a 7-Eleven about a 200-meter walk from the Garden Wing. Across the road, you’ll find the beach as well as several local restaurants, which are great alternatives for dinner if you’d like to dine outside the hotel.

Dear Khun Wongsakorn S., Thank you very much for your wonderful and thoughtful review. It was truly our pleasure to welcome you as our valued Platinum member. I am delighted to know that your stay exceeded your expectations and that our team's hospitality made such a positive impression you. Your kind words about every member of our team are incredibly meaningful, and I will be delighted to share your compliments with everyone. Thank you as well for recognizing our Platinum member benefits and for sharing your experience at both our Garden Wing and Ocean Wing. We sincerely appreciate your continued loyalty to ALL and your trust in Mercure Rayong Lomtalay Villas & Resort. We look forward to welcoming you back for another memorable stay in the near future. Sincerely, Mercure Rayong Lomtalay Villas & Resort,

Customer review rating 4.5/5

Benjarat V. Couples - Confirmed reviews ALL

The location is next to the beach. Staff were all polite, courteous & accommodating. The room was clean & bathroom was spacious. Breakfast was sumptuous with indoor & outdoor (seaview) seatings.

Dear Khun Benjarat, Thank you very much for your wonderful review and for sharing your experience at Mercure Rayong Lomtalay Villas & Resort. We are delighted to know that you had a pleasant and relaxing stay and enjoyed our beachfront location, clean and comfortable room, spacious bathroom, and the variety of our breakfast with beautiful sea views. Your kind words about our polite and accommodating team are truly appreciated and will be shared with everyone. We are also grateful for your positive feedback regarding our sustainability initiatives. It is encouraging to know that you appreciated our use of glass water bottles and our efforts to reduce single-use plastics. Thank you as well for your thoughtful suggestion about providing refillable glass bottles in guest rooms with water dispensers on each floor. We truly value your idea and will share it with our management team for future consideration as we continue to enhance our sustainability practices. Thank you once again for your valuable feedback. We look forward to welcoming you back for another relaxing stay in the near future. Kind regards, Mercure Rayong Lomtalay Villas & Resort

Customer review rating 4.0/5

Nunthinee P. Families - Confirmed reviews ALL

Recommend for family vacay. Location is well.

Dear Khun Nunthinee, Thank you very much for taking the time to share your feedback. We are delighted to know that you enjoyed the atmosphere of our resort and appreciated the warm hospitality provided by our team. It is also wonderful to hear that you found our location convenient and would recommend us for a family vacation. Your kind words encourage us to continue delivering memorable experiences to all our guests. We truly appreciate your recommendation and look forward to welcoming you and your family back to Mercure Rayong Lomtalay Villas & Resort for another relaxing stay in the near future. Warm regards, Mercure Rayong Lomtalay Villas & Resort

Customer review rating 2.0/5

Helge K. Families - Confirmed reviews ALL

This is the best place to stay on this beach, but be aware of the difference between ocean and garden wing. We staid at ocean wing and it’s a lot better. Garden wing is not on the beach and have shuttle service for breakfast. Garden wing should have a big warning. ⛔️ «you have to shuttle to a different hotel». Room is clean and breakfast is great. Food and beverage are insanely overpriced and some of the items on the menu are discussing, like the burger. I tasted the signature burger and it was dry as a Sahara. There are a lot decent alternatives close by. There are 3 more serious reasons why I might not come back. These people don’t give you any attention. We was travelling to celebrate our 25 anniversary and was given no attention. We told in advance and asked for arrangements, but was completely ignored. Also questions about how to see World Cup was ignored. Our daughter arrived a day in advance and was treated with the same ignorance and she gave up arranging something special for her parents. Shame on you for ignoring our day! Secondly there was payment issues. We booked trough the app nd paid in advance with Amex. Before we arrived we was told hat it was not paid, because the property don’t accept Amex. Booking stated «paid in full». We had to pay one more time and was ignored by staff even then we showed screenshots from the app. I’m not sure how this plays out, but there is still a hold on my Amex. And because of currency change we have lost between 5 and 10 %. Shame on you for taking my money. The 3 thing is that this property only rewards about a 4 of the points for the bookings. So this hotel is run by stupid and ignorert staff. Nothing polite helper, so this is why I’m writing. There have to be improvements or they have to downgrade form Mercure. Not in line with what the brand says. Maybe this public statement will do something…

Dear Prof K., Thank you for taking the time to share your detailed feedback. While we are pleased that you enjoyed our beachfront location, clean room, and breakfast, we sincerely apologize that several aspects of your stay did not meet your expectations. We are especially sorry that your 25th wedding anniversary was not recognized. After reviewing your reservation, we were unable to find any record of your special request. However, we take your comments seriously and will investigate this matter thoroughly to better understand what happened and improve our communication process. We also apologize for the confusion regarding your payment. At the time of your stay, our hotel was still in the process of enabling American Express card acceptance with our banking partner. After reviewing your reservation, we can confirm that your card was not charged twice by our hotel, as our system was unable to process any American Express transactions. Although your non-refundable booking confirmation showed "Amount already paid," our team was unable to collect the payment before arrival, which is why payment was requested again at check-in. We sincerely apologize for the inconvenience and confusion this caused. Your feedback has been shared with our management team as we continue working to improve our service and guest experience. Thank you once again, and we hope to have the opportunity to welcome you back in the future. Kind regards, Mercure Rayong Lomtalay Villas & Resort

Other web-users rate our hotel

  • 742 reviews 7.6/10 Location
  • 1,373 reviews 7.4/10 Room
  • 1,325 reviews 7.7/10 Service
  • 604 reviews 7.2/10 Cleanliness
  • 560 reviews 9.2/10 Vibe
  • 429 reviews 8.5/10 Breakfast
  • 205 reviews 5.9/10 Value

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