Mercure Rayong Lomtalay Villas & Resort 4 stars

Dear Khun Natamon, Thank you for sharing your detailed feedback following your stay at Mercure Rayong Lomtalay Villas & Resort. We are delighted to hear that you had a comfortable stay and appreciated our clean rooms, pet-friendly facilities, attentive team, and excellent breakfast selection, including our vegetarian options. Your kind recognition of our team’s service-minded attitude is truly appreciated and will be shared with our colleagues as encouragement. We also sincerely thank you for your valuable suggestions regarding the daily drinking water supply, the functionality of our shampoo and body wash dispensers, and the availability of a dedicated sunset-viewing area during peak hours. Please rest assured that your comments will be shared with the relevant departments for review as we continuously strive to enhance our guests’ experience. Thank you once again for your constructive feedback and support. We look forward to welcoming you and your furry companion back for another comfortable and memorable stay. Warm regards, Mercure Rayong Lomtalay Villas & Resort

Dear Khun Nuntaporn, Thank you for your wonderful review and for giving us a perfect score of 100. We are delighted to hear that you had a comfortable stay and enjoyed our clean and well-maintained rooms, friendly team, and delicious breakfast by the beach. Your kind words mean a great deal to us and serve as wonderful encouragement for our team to continue delivering memorable experiences to our guests. We truly appreciate your support and look forward to welcoming you back to Mercure Rayong Lomtalay Villas & Resort for another relaxing and enjoyable stay. Warm regards, Mercure Rayong Lomtalay Villas & Resort

Dear Khun Sirot, Thank you for sharing your feedback and for choosing Mercure Rayong Lomtalay Villas & Resort. We are delighted to know that you enjoyed our service and had a great overall experience with us. We appreciate your suggestion regarding the variety of food and will share your comments with our culinary team for further improvement. We also sincerely apologize for the confusion and uncertainty you experienced during the booking process due to the lack of a confirmation email. Your feedback is valuable in helping us improve our communication and provide a smoother reservation experience. We hope to have the pleasure of welcoming you back for an even more enjoyable stay in the future. Warm regards, Mercure Rayong Lomtalay Villas & Resort

Dear Khun Nuntana, Thank you for taking the time to share your feedback with us. We are truly sorry that your stay did not meet your expectations and that the facilities and arrangements caused you inconvenience. We sincerely apologize for the swimming pool maintenance, the need to take a shuttle bus to another building for breakfast, and the difficulty you encountered in finding an available table. We also regret that our fitness facilities did not meet your needs. Your comments regarding the breakfast selection and the lack of staff guidance at the salad bar are equally important, and we will share them with the relevant teams to improve our service and communication. We understand your disappointment and regret that we left you with such an unfavorable impression. Your feedback provides valuable insight into the areas where we need to improve, and we will take it seriously as we work toward providing a more comfortable and seamless guest experience. Thank you again for bringing these concerns to our attention. Kind regards, Mercure Rayong Lomtalay Villas & Resort