Mercure Civitavecchia Sunbay Park Hotel 4 stars

TripAdvisor rating 3.5/5 332 reviews
Mercure Civitavecchia Sunbay Park Hotel
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Room 1

Number of guests
Children's age

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Hotel extras

  • Advantage 1

  • Advantage 2

  • Advantage 3

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI at the hotel
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Air Conditioning
  • LEONARDO DA VINCIPaying
  • Early check-in/Late check-outPaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Snorkelling/Scuba diving center (Nearby)
  • Volley ball facilities (Nearby)
Business services
  • 1 meeting room(s)

Hotel location

Mercure Civitavecchia Sunbay Park Hotel

Via Aurelia Sud Km 68 750
00053
civitavecchia
italy

Tel: +39076622801

Fax: (+39)0766/22801

Contact email

Check-in from 12h00

Check out up to 12h00

  • By plane

    LEONARDO DA VINCI At 61km / 38 miles - Shuttle paying

  • By train

    CIVITAVECCHIA At 3km / 1 miles

GPS :42.069216, 11.811102

Our accommodations

Standard Room with 1 double bed

  • Max. number of persons: 2
  • Views: City side, Bay view, Garden side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Mini bar with free soft drinks(...)

Superior Room with 1 double bed

  • Max. number of persons: 2
  • Views: Bay view, Sea side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Mini bar with free soft drinks(...)

Superior Room with 1 double bed and 2 single beds

  • Max. number of persons: 4
  • Views: Bay view, Sea side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Mini bar with free soft drinks(...)

Our restaurants and bars

Lunch

12:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR IL MELOGRANO

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum capacity: 200 people

Find out more

Our guest reviews for
Mercure Civitavecchia Sunbay Park Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.7/5

145 reviews

tripadvisor

TripAdvisor Rating 3.5/5

332 reviews

Mr James G H.

Customer review rating 3.7/5

James G. H. Couples - 14/10/2019 Confirmed reviews ALL

Hotel was ok clean and friendly although a bit unorganised possibly the time of year wifi was poor and no English speaking TV despite the fact most of the guests were English speakers would use it again served its purpose as a pre cruise stopover

Overpriced

Customer review rating 3.7/5

Mary L. B. Couples - 13/10/2019 Confirmed reviews ALL

Quaint hotel. Delightful experience however we were overcharged due to booking through Accor in advance

Needs an overhaul....very tired

Customer review rating 3.7/5

Jeff Couples - 12/10/2019 Confirmed reviews ALL

Not up to Accor Standards....

An adequate hotel

Customer review rating 3.7/5

Marc Friends - 09/10/2019 Confirmed reviews ALL

The hotel staff are friendly and helpful. The hotel is in a nice position The food was reasonable The breakfast was average but sufficient

Amazing STAFF

Customer review rating 3.7/5

Francis H. Couples - 06/10/2019 Confirmed reviews ALL

The staff were amazing from the moment of check in to departure. Reception was perfect friendly efficient smiling, after a hard day of travelling a welcome relief. The breakfast was five star and the staff were hard working, smiling, helpful, The evening restaurant tried to out do the breakfast staff if that is possible all absolutely perfect. The Hotel while an older building was respectfully maintained and I understand because of its age some parts may be difficult to obtain, the sink drain stopper could use more attention

Not a good stay

Customer review rating 3.7/5

John Couples - 05/10/2019 Confirmed reviews ALL

Room basic. Coffee machine empty and dirty. Restaurant selection, service and food poor. Admin poor. Will not stay again. Worst Accor hotel we have stayed in. Nice sea view.

Different

Customer review rating 3.7/5

Anonymous Couples - 25/09/2019 Confirmed reviews ALL

This could be a lovely hotel as it is great building in a fabulous location. Unfortunately the interior of the hotel is jaded and the outside gardens are a bit scruffy. On the plus side there is plenty of car parking and the view from our room was beautiful. The room was spacious and clean as was the en suite. Although we were booked in as a couple there was only one chair on the balcony. There was no ice for drinks as the ice machine was broken ( couldn't one of the staff gone to local supermarket to buy some) also there was no whiskey available. We have stayed in a few Mercure hotels and have found them to be of a reasonable high standard, not so this particular hotel. The staff were very helpful and courteous. This could be a fabulous hotel if it was upgraded and the area around improved.

Excellent service from all staff

Customer review rating 3.7/5

Dave F. S. Families - 04/09/2019 Confirmed reviews ALL

exceptional value for money

Not the best.

Customer review rating 3.7/5

G M. Families - 02/09/2019 Confirmed reviews ALL

Booked hotel pre cruise. Hotel was full of Italians. Food ok, not much choice.

Mr

Customer review rating 3.7/5

Richard Families - 21/08/2019 Confirmed reviews ALL

Poor

lovely touch from the past

Customer review rating 3.7/5

Christophe T. Families - 18/08/2019 Confirmed reviews ALL

The hotel is charming and looks like a family mansion. It is like being back 50 years ago in a Fellini's movie. The atmosphere, the location, the rooms , the facilities, everything is charming.

Would go again

Customer review rating 3.7/5

Anonymous Couples - 08/08/2019 Confirmed reviews ALL

Besides the terrible American coffee at breakfast, there was a warm welcome, friendly staff at lunch (even kept pizzeria open longer), great people at both swimming pools, we fully recommend this place (just avoid the coffee).

Mrs

Customer review rating 3.7/5

Amisha S. Families - 15/07/2019 Confirmed reviews ALL

Rooms very unpleasant. Blood on the walls. Bathrooms really bad. Aircon’s not working. Toilets not flushing. No hot water uncertain rooms. Poor service from certain staff members. Toaster not working at breakfast area.

Old, not up to standard and unfriendly

Customer review rating 3.7/5

Nicole Friends - 26/06/2019 Confirmed reviews ALL

The oldest hotel I have ever seen, the bathroom in the first room they gave us was so disgusting we had to move the room, then there are no elevators and our room was 1 floor down, help with the luggage was given but only after asking. Same when moving the luggage back to the new room. Which was on the main floor, so why not give us that room in the first place instead of having to carry 2 big suitcases plus 2 carry ons in the first place. The bathroom in the 2nd room was better I guess not being used so much as it was a room for disabled but still not up to standard, we kept the room as we did not want to move again and figured it would probably look the same everywhere. The reception staff was very annoyed by us wanting to change the room. The pizzeria from the hotel is also not very good. Poor menu for an Italian place and definitely not worth the prices. Breakfast was also nothing like the usual I am used to from your hotels. At check out I asked to pay with a different credit card than given at reservation and was told that it is not possible because it was already charged, which it was not. I get immediate notifications when my card is charged so it definitely was not. I could pay the extras with another card though. He gave us a bill for the extras only. I asked for a bill of the room charge which was when he realized that the room has not been charged yet. So I wanted to pay with the card that I paid the extras with and was again told it was not possible, instead of just swiping the card I had in my hand he actually tipped the card number that was given at reservation manually. The best part he did not even wanted to see that credit card, did not check it at check in or at time of charge at check out. It could have been just anyone's card. I was really outraged but he did not care. We asked for a taxi, which we waited for an hour. After 30min waiting we asked if he had actually called the taxi and asked to please call again. He said he already did there is nothing else he could do. I used to book your hotels alot but do to increasing lack of service I became less and less so I went from platinum to silver and now you assured me once again why.

Should not be part of the Accor group!!

Customer review rating 3.7/5

Anonymous Couples - 22/06/2019 Confirmed reviews ALL

Unpleasant

Great stay with staff who are extremely friendly if a little chaotic at times

Customer review rating 3.7/5

Phillip Couples - 19/06/2019 Confirmed reviews ALL

We really loved the hotel ,fantastic setting only drawback was breakfast which was very disappointing

Excellent once you get there

Customer review rating 3.7/5

T B. Couples - 15/06/2019 Confirmed reviews ALL

The only problems were getting there from the ferry port in the evening and getting to the railway station in the morning. There appear to be few taxis in Civitavecchia. A taxi to the hotel from the port was 50 euros!!! I suggest that the hotel offers to collect guests, by arrangement. The hotel was great.

Pleasant stay - room with a great view

Customer review rating 3.7/5

Victoria Solo - 06/04/2019 Confirmed reviews ALL

Very friendly welcome and helpful during my stay. Would have been nice to have coffee machine /hot drink making facility in the room

Love the view of the ocean.

Customer review rating 3.7/5

Sylvie C. Couples - 27/11/2018 Confirmed reviews ALL

only one night to short.

Convenient location

Customer review rating 3.7/5

Anonymous Couples - 26/11/2018 Confirmed reviews ALL

Overall excellent stay. Property was built in 1967 and it could use a bit of a renovation.

Our most recent 20 reviews

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