Mercure Civitavecchia Sunbay Park Hotel

Mercure Civitavecchia Sunbay Park Hotel 4 stars

Customer review rating (ALL Rating) 3.4/5 50 reviews

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Description

Hotel location

Mercure Civitavecchia Sunbay Park Hotel

Via Aurelia Sud Km 68 750
00053 CIVITAVECCHIA
Italy

  • By plane

    LEONARDO DA VINCI At 61km / 38 miles - Shuttle paying

  • By train

    CIVITAVECCHIA At 3km / 1 miles

GPS:42.069216, 11.811102

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms

Le Terrazze

Our accommodation(s)

Our guest reviews

Our guest reviews for
Mercure Civitavecchia Sunbay Park Hotel

100% genuine reviews from our guests

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ALL Rating  3.4/5  50 reviews

TripAdvisor Rating  3.5/5  401 reviews

Good on paper… but reality… not so much

TripAdvisor rating 3.0/5

Tris1986 TripAdvisor review

Hotel was/is in need of refurbishment, as looking very tired and in need of modernisation. Bed was very old and in need of replacement. Staff were friendly and helpful. Views from hotel were amazing. Meal and break were particularly poor quality and lacking in variety compared to competitors.

Normal

Customer review rating 4.5/5

Antonio Business - Confirmed reviews ALL

Breakfast should be better

Short stay

Customer review rating 4.5/5

Constant U. Business - Confirmed reviews ALL

My arrival and departure was in the dark and have not seen the surroundings nor the outside of the hotel building. I arrived in an all electric vehicle and wanted to charge the batteries during the night. There are no charging points at this hotel. In the very near future the number of electric cars will only rise and it will be a decider to stay at your hotel or not. If I had known there were no charging points, I would have stayed at another hotel where charging points are available. Upgrade you amenities with car charging points and advertise this at Accor and other hotel booking platforms. It will draw in additional guests!

Hotel is a disgrace to the Mercure brand

Customer review rating 0.5/5

Richard Couples - Confirmed reviews ALL

This hotel appears to be just "waiting to die" The facilities were old, tired and desperately need to be upgraded. The restaurant was terrible. Never again at this place

Near the port

Customer review rating 4.0/5

Just M. Solo - Confirmed reviews ALL

You can tell that this location w Has a history and was well loved as some point. I loved the charm and the ambiance. It was the end of the season so that might explain why it looked a bit rundown. The staff was amazing. The restaurant exceeded my expectations. I would stay here again if I take another cruise from this port.

I loved my balcony with a view!

Customer review rating 5.0/5

Kate L. Families - Confirmed reviews ALL

This is a very affordable hotel. I had a perfectly fine room with two twin beds which I shared with my sister the night before a cruise. I really enjoyed the baclony where I could look out at all the boats comings and goings. I also had a truly delicious dinner in their dining room and a very satisfying breakfast the next morning before heading out. If I ever am in the area in the future, I will happily stay here again. Many thanks, Kate

Well located

Customer review rating 4.5/5

Y.e. Couples - Confirmed reviews ALL

Good location, very close to ferry departure zone. Rooms can be renovated. It would be nice if you put 1-2 free water bottle to the room. This is nowadays a standart in hotels. There was nothing to drink in the room…

Comfortable stay, great location

Customer review rating 4.5/5

John L. Couples - Confirmed reviews ALL

we arrived late at night on a. ferry from Barcelona. The front desk staff could not have been more helpful. A solid gin tonic from the bar which was still open, looking over the harbour was a great end to the day. Absolutely nothing to complain about and lots to recommend the place - particularly if you are arriving late at night.

Great Welcome and Restaurant. Bad Departure!

Customer review rating 4.0/5

Peter K. Couples - Confirmed reviews ALL

Booked for two nights , cancelled and changed to one night. The hotel had taken payment for two nights when it was PAYMENT AT HOTEL. DID NOT REFUND 2nd NIGHT! On departure was told we will e mail this afternoon, whether we can refund the second night. Five days later no response. I was told they would refund the differnce of the second night with the difference our restaurant bill. Or charge it on top of the second night charge. No COMMUNICATION from The Hotel. NOT GOOD IMAGE. NIce hotel and would stay again if the management were more CUSTOMER RELATED.

Good Short Stay

Customer review rating 4.0/5

Rory Solo - Confirmed reviews ALL

Friendly helpful staff Fun and cute rooms Good covid protocols Entrance road needs repair

2 night business stay

TripAdvisor rating 3.0/5

Bjorn Helge A Business - TripAdvisor review

This was only for a couple of nights and having stayed at Mercure Hotels in the past I sort of knew that standard would be decent but was unfortunately disappointed with what I can only describe as "sorry state" for this once upon a time probably a gem. The entrance to the hotel gave me a pre-warning of what was to come, the road/access was in dire need of attention. Checking in was very good with friendly staff and very helpful. The room (Superior double room) was like taken out of a 70's film set. No international TV channels and in general very dated. Bed was just about OK for 2 nights. The restaurant however was a great experience, especially if you enjoy seafood, the dishes was great and decent selections/choices A bit on the negative side they seemed to be understaffed as clearing tables etc. took very long and not very attentive. Also same in the breakfast restaurant, not very good with clearing tables, not topping up and refilling of the buffet which was OK in terms of selection. No means of cutting bread/rolls. Cheap juice, being in Italy I would expect freshly squeezed Orange juice. Soggy pastries and hot items for breakfast was cold half hour after breakfast opened. Staff in restaurant(s) in general very “laid back” but friendly. No condiments on the tables, had to ask for everything. With a proper makeover this Hotel would be a great addition to the Mercure brand and I would love to come back and see it.

Disappointing

TripAdvisor rating 2.0/5

Olivier B Business - TripAdvisor review

This hotel needs some serious renovation.Do not eat at the restaurant: my octopus salad was not washed properly and served with a little bit of sand. Food is pricey compared to price and quality you can find anywhere else in the city.Hotel has only one iron to share and do not ask clients to bring it back or call once done: after I asked three times, I had no luck to get it and use it for my clothes. Service is really poor: clients are not the priority of the short team they have working there. I will not go back for sure.

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