Grand Mercure Rio de Janeiro Copacabana 5 stars

Customer review rating (ALL Rating) 4.4/5 2,965 reviews

Grand Mercure Rio de Janeiro Copacabana - Image 1
Grand Mercure Rio de Janeiro Copacabana - Image 2
Grand Mercure Rio de Janeiro Copacabana - Image 3
Grand Mercure Rio de Janeiro Copacabana - Image 4

Description

Hotel extras

  • Pet-friendly hotel! Dogs and cats up to 22 lb are welcome here.

  • Ideal for families! Children aged 12 or younger stay free of charge.

  • Exclusive concierge service for your convenience

  • 20-minute drive to the Rio Sul Shopping Mall

  • 8-minute walk from the General Osório subway station

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Grand Mercure Rio de Janeiro Copacabana

Rua Souza Lima, 48, Copacabana
22070001 RIO DE JANEIRO
Brazil

GPS:-22.98127, -43.19026

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,965 reviews

TripAdvisor Rating  4.0/5  3,933 reviews

Certificate of excellence 2023

Yes

Customer review rating 4.0/5

Liliana O. Business - Confirmed reviews ALL

Good

Dear Liliana, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Armando Byron Front Desk Manager

Good stay

Customer review rating 4.0/5

Ned S. Business - Confirmed reviews ALL

It was good, there can be changes for improvement as the world evolves but so far it is good.

Dear Ned, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Armando Byron Front Desk Manager

Unfriendly Staff

Customer review rating 2.0/5

Anonymous Couples - Confirmed reviews ALL

Night staff needs customer service training

Dear Elena, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Armando Byron Front Desk Manager

Good all round experience

Customer review rating 4.0/5

Alastair D. Couples - Confirmed reviews ALL

Good location with friendly helpful staff. It’s own beach area with towel chairs and sun shades.

Dear Alastair, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Armando Byron Front Desk Manager

Amazing staff, perfect location, great value, very clean

Customer review rating 5.0/5

Pauline D. D. S. Families - Confirmed reviews ALL

We are a family of 4 and stayed here at the family room. It was spacious and very clean by the beach and surrounded by great restaurants. The staff is very helpful and polite. Would definitely stay again

Dear Pauline, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Armando Byron Front Desk Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,008 reviews 9.3/10 Location
  • 1,487 reviews 6.8/10 Room
  • 1,726 reviews 8.6/10 Service
  • 80 reviews 5.4/10 WiFi
  • 1,043 reviews 8.6/10 Breakfast
  • 602 reviews 6.3/10 Cleanliness
  • 240 reviews 1.4/10 Pool
  • 29 reviews 3/10 Bar

Powered by Trustyou

Our other establishments nearby

All our hotels in Rio De Janeiro