Grand Mercure Rio de Janeiro Copacabana

Grand Mercure Rio de Janeiro Copacabana 5 stars

Customer review rating (ALL Rating) 4.5/5 855 reviews

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Description

Hotel extras

  • Pet-friendly hotel! Dogs and cats up to 22 lb are welcome here.

  • Ideal for families! Children aged 07 or younger stay free of charge.

  • Exclusive concierge service for your convenience

  • 20-minute drive to the Rio Sul Shopping Mall

  • 8-minute walk from the General Osório subway station

Hotel location

Grand Mercure Rio de Janeiro Copacabana

Rua Souza Lima, 48, Copacabana
22070001 RIO DE JANEIRO
Brazil

Telephone +55 35455400

Fax +55 35455400

  • AVENIDA ATLANTICA: 

  • CANTAGALO: 

  • By plane

    AEROPORTO SANTOS DUMONT At 11km / 6 miles

  • By plane

    GALEAO At 27km / 16.78 miles

GPS:-22.981677, -43.1928439

Hotel services

Check-in from - Check out up to

In summary
On site
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms

Breakfast Non contractual photo

Our accommodation(s)

Accommodations at Grand Mercure Rio de Janeiro Copacabana are great for resting after a long business day or leisure in the city. With a modern and cozy atmosphere, all rooms offer high-speed free Wi-Fi , A/C, safe and blackout curtains. Guests also have 24/7 room service.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  855 reviews

TripAdvisor Rating  4.0/5  3,686 reviews

Certificate of excellence 2022

Superb location and room

Customer review rating 5.0/5

Stephen P. Solo - Confirmed reviews ALL

Beautiful room. Comfortable and quiet. Outstanding service from Lucas on the front desk.

Good stay

Customer review rating 4.0/5

Mat Couples - Confirmed reviews ALL

Excellent experience, staff were very friendly and helped us arrange several trips, even ones that they don't usually do. The only downside was the WiFi wasn't great.

Hello Mat, thank you for your feedback. We are glad to know that you had a pleasant stay with us and look forward to welcome you back soon! Kind Regards, Maíra Fernandes Guest Relations

Poor service! Far away from a Grand Mercure minimum standard!

Customer review rating 1.5/5

Fabricio L. D. S. Couples - Confirmed reviews ALL

Poor experience in the arrival. Nobody asked me for my credit card to cover emergency expenses. I've ordered the room service and had to pay when delivered my order. Room missing TV remote control, poor quality toilet seat. It is simple stuff that demonstrate poor care. Yet, breakfast was a nightmare! Absolutely impossible to have a reasonable breakfast. Almost no waiters for a hundred people! No tables and a lack of organization to seat who was waiting. It was almost a fight to grab a seat. It was one of the worst experiences in an Accor hotel in my entire life. No chance to get back. I'm a Diamond member who are experiencing a degradation in the quality of services in all ranges of hotels.

Olá Fabricio, obrigada por compartilhar sua experiência conosco. Como conversado por telefone, sentimos muito por não termos alcançado suas expectativas e esperamos ter a oportunidade de te receber no futuro para que você desfrutar da nossa estrutura completa e ter uma hospedagem encantadora. Atenciosamente, Maíra Fernandes Guest Relations

Estancia agradable

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Satisfactoria

Muchas gracias por compartir sus comentarios. Estoy muy contento en saber que tuviste una buena experiencia. Espero volver a recibirle, Rodrigo Landa

Great Location

Customer review rating 4.5/5

Mihir Solo - Confirmed reviews ALL

The Check in was smooth. Got upgraded to the luxe room. Thankful for the courtesy by the Grand Mercure Reception. Good, clean rooms. Friendly receptionists. Location was great, right across the beach with lot of eating options nearby. Breakfast was basic but fresh.

Dear Mihir, thank you for your review. We are glad to know that you had a good stay with us and look forward to welcome you back soon! Kind Regards, Maíra Fernandes Guest Relations

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