Grand Mercure Rio de Janeiro Copacabana 5 stars

Customer review rating (ALL Rating) 4.4/5 3,106 reviews

Best price
guarantee
Grand Mercure Rio de Janeiro Copacabana - Image 1
Grand Mercure Rio de Janeiro Copacabana - Image 2
Grand Mercure Rio de Janeiro Copacabana - Image 3
Grand Mercure Rio de Janeiro Copacabana - Image 4
Rua Souza Lima, 48, Copacabana, 22070001 RIO DE JANEIRO, Brazil

Description

Hotel extras

  • Pet-friendly hotel! Dogs and cats up to 22 lb are welcome here.

  • Ideal for families! Children aged 12 or younger stay free of charge.

  • Exclusive concierge service for your convenience

  • 20-minute drive to the Rio Sul Shopping Mall

  • 8-minute walk from the General Osório subway station

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Grand Mercure Rio de Janeiro Copacabana

Rua Souza Lima, 48, Copacabana
22070001 RIO DE JANEIRO
Brazil

GPS:-22.98127, -43.19026

Telephone
Fax +55 21 3545-5400

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,106 reviews

TripAdvisor Rating  4.1/5  4,478 reviews

Certificate of excellence 2025

Great location but not for me

TripAdvisor rating 3.0/5

Deenie76 TripAdvisor review

I was a first time visitor to Rio de Janeiro and although Copacabana probably wasn’t the best part of the city for me (turns out I’m more of Santa Teresa kind of girl), I still had a fabulous time. While not my personal cuppa tea , I can totally see why Copacabana is a good location for a vacation. That’s the first good thing about this hotel. Here’s my full list. The good- - the location. The hotel is across the road from the beach and walking distance to everything you could need - restaurants, cafes, bars, shops, supermarkets, pharmacies etc - the staff. Nice and welcoming. English isn’t always spoken, it helps if you can speak a bit of Spanish, but in general they were very helpful. Even when I had issues, which unfortunately I had a few. - the L’occitane products in the bathroom. Nice touch! - the rooftop terrace/pool area. Only went up there once but it was gorgeous! The not so good - - upon arrival, after an 11 hr overnight flight, I arrived to learn that there was an issue with key cards and that I wasn’t able to get one for my room. It was strange, the bellhop was able to let me into the room but yet I was not provided with a key card of my own. Thankfully i wanted to relax for a few hours anyway so it was not a problem however when I was ready to out I had to go back to reception to query when I would be able to get a key. It was an unnecessary inconvenience. - the room (1150) while a good size, unfortunately smelt a bit mouldy and musty. The toilet also didn’t smell great and I had issues with small flying insects in the shower. I mentioned this to reception and Alexandre almost finished my sentence before I’d completed it - he knew what was I going to say. It seems the flying insects are a known issue. On top of which the room got no natural light, my window looked out to buildings, I couldn’t even see the sky. Very disappointing. - there was only one rubbish bin in the room, in the shower room. I had to ask - on 3 different occasions - to have a bin also put in the main bedroom. What if I am sat at the table eating? I have to get up and go all the way to the toilet to put food into the bin? Very strange. - there was some confusion regarding me being charged for a breakfast and a water that I did not have. I had to explain that I had only had breakfasts at a cafe around the corner (SO_Lo Copacabana, it was great) and that I bought my water from external shops. The only thing I’d eaten from the bar was bao buns on my first night and I paid for that in cash right then and there. I was shown a receipt with a signature and I had to explain it was not mine! I asked to speak to a Manager but thankfully the situation was de-escalated thanks to them checking my signature upon arrival and seeing it did not match the signature on the breakfast receipt. Unnecessary stress. I was not happy. - last but not least, I wasn’t aware that they would be placing a hold on my card of 1,000 BRL (approx £132) “in case of incidentals”. I knew I would not going to be eating breakfast there, or using the minibar or beach towels it felt like a waste of time and an inconvenience. I managed to get the hold lifted early (which is when we found out I had been incorrectly charged for a breakfast & water) As you can see, overall it was not a great hotel experience for me. I’ve had much better elsewhere. I would definitely visit Rio again, I would just find a different hotel!

Customer review rating 2.5/5

Fabio P. Business - Confirmed reviews ALL

Great location but the rooms were very old and one colleague of mine had a dirty and smelly room. She had to wait hours to have a better one and she had to pay an upgrade also with the gold status.

Thank you for taking your time to rate us. Your opinion is very valuable in our journey towards excellence in hospitality. Our main goal is to make your experience not only satisfying, but truly happy, by providing moments of comfort and well-being in a welcoming atmosphere. We have received your perceptions with attention and respect and will carefully evaluate the points mentioned to ensure that the inconveniences considered are corrected. We’re sorry to hear that your experience didn’t meet your expectations. We greatly value the trust you have placed in our services and we are committed to providing you with an enhanced experience in our Brazilian home with a "carioca soul"!

Customer review rating 4.5/5

Willian S. D. S. Solo - Confirmed reviews ALL

Gostei muito do hotel Principalmente do atendimento que recebi D. funcionários Porém gostaria de deixar uma crítica construtiva aqui registrada O quarto que fiquei deve ter uma melhoria na limpeza Principalmente no banheiro Pois o box estava com sujeira e limo no vidro nos ladrilhos e rejuntes Coisa que uma boa faxina resolveria Só pra constar me hospedei no quarto 542

Agradecemos por ceder seu tempo para nos avaliar. Sua opinião é muito valiosa na nossa jornada em busca pela excelência em hospitalidade. Nosso maior objetivo é fazer com que você tenha uma experiência não apenas satisfatória, mas verdadeiramente feliz, proporcionando momentos de conforto e bem-estar em uma atmosfera acolhedora. Ficamos muito felizes em saber que a hospitalidade de nossa equipe foi o diferencial para sua satisfação. Tenha certeza que compartilharemos seu feedback com a gerente responsável para que possamos garantir uma limpeza de excelência em nossos apartamentos. Volte logo para mais recordações memoráveis em nossa casa brasileira com "alma carioca"!

Customer review rating 4.5/5

Roberto M. D. Couples - Confirmed reviews ALL

Colmó mis expectativas.

Gracias por tomarse la molestia de puntuarnos. Su opinión es muy valiosa en nuestro camino hacia la excelencia en hospitalidad. Nuestro principal objetivo es garantizarle no sólo una experiencia satisfactoria, sino verdaderamente feliz, proporcionándole momentos de confort y bienestar en un ambiente acogedor. Nos alegra saber que la hospitalidad de nuestro equipo ayudó a superar sus expectativas. ¡Vuelva pronto para más recuerdos memorables en nuestra casa brasileña con "alma carioca"!

Customer review rating 2.0/5

Thomy P. D. S. D. M. Solo - Confirmed reviews ALL

Check-in très mauvais par Mayara. Pas agréable. M’indique D. mauvaises direction. Ellen baille sans mettre la main devant la bouche. Très décevant pour un 5 étoiles que le personnel ne parle pas anglais. J’ai pris une bouteille d’eau en room service que j’ai payé en cash. J’ai attendu plus d’une heure qu’on me rende la monnaie.

Thank you for taking your time to rate us. Your opinion is very valuable in our journey towards excellence in hospitality. Our main goal is to make your experience not only satisfying, but truly happy, by providing moments of comfort and well-being in a welcoming atmosphere. We have received your perceptions with attention and respect and will carefully evaluate the points mentioned to ensure that the inconveniences considered are corrected. We’re sorry to hear that your experience didn’t meet your expectations. We greatly value the trust you have placed in our services and we are committed to providing you with an enhanced experience in our Brazilian home with a "carioca soul"!

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,137 reviews 9.5/10 Location
  • 1,718 reviews 6.8/10 Room
  • 1,949 reviews 7.6/10 Service
  • 94 reviews 4.5/10 WiFi
  • 1,100 reviews 8.8/10 Breakfast
  • 656 reviews 5.7/10 Cleanliness
  • 399 reviews 8/10 Vibe
  • 134 reviews 7.8/10 Wellness Area

Powered by Trustyou

Our other establishments nearby

All our hotels in Rio De Janeiro

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.