Mercure Hotel Plaza Magdeburg 4 stars

I stayed here during an emergency as my husband was in hospital. Very kind staff.

Great

Did not feel as a valued customer. Had to wait for check in with another customer. Issues due to company booking and unavailable status points. Order of female receptionist to not book via company portal.

Very friendly and clean hotel, never a problem to help you.

Pleasant stay, friendly and very helpfully staff. The lication of the hotel is a Pearl, easy sccess to all tourist attraktions and shopping center.

A pleasant stay , you could feel the effects of Covid 19 ! The staff morale is still high and friendly! The hotel is ageing needs refurbishing and upgrade to air condition. Otherwise a nice place to spend a day or two! The city has a lot to offer! You

Although I understand that while coming out of lockdown would not be easy, I would have expected that the some amenities would be open. Arrived to be told bar open and then checked told it was closed. Rooms clean but needs air conditioning or at least a fan!!!! Overall would stay again if passing through, but not a long stay !!

Late night check in, at time when corona virus was present. Hotel was clean, a little ageing, good food and well positioned with easy parking.

I was slightly disappointed to find out that there's no buffet breakfast, however, ordered breakfast was a good choice. otherwise the short stay was great

the room was not good because we have a big noise my room was in front of the avenue and the isolation isn't perfect , i'm member and the hotel don't take the welcome drink , I very hunappy about the internet connection

Poor!

Nice room, a bit old fashioned . No refrigerator in the room. A very polite and welcoming reception at the desk. A nice and complete breakfast . Very nice initiative with the bees in the roof

Quite hard to spot as we drove along the road. Busy. Staff were helpful and did their best. It was awkward getting to the room, disappointing that the parking we paid for was not for 24 hours. Getting wi-fi was a Little tricky. Room was large and comfortable.

The hotel is dated and this shows in the rooms as well. I was not recognized as an Accor Gold Member on check-in so I did not receive a welcome drink and there was no bottle of water in the room. The interior of the room showed a lot of wear and tear as did the bathroom. Breakfast was OK. Only highlight was the friendly staff

Reception: Very friendly reception, acceptable speed in handling guest requests, check-in procedure was a bit tidious (despite pre-payment and pre check-in the reception did not see that I paid previously), checkout procedure really smooth. Room: rooms are reachable through an comparably old elevator, or stairs. Single Rooms are very spacious but the setting looks a bit oldish from the style. No AC, spacious bathroom. TV is a bit small but offers Sky Atlantic and another Sky program.