Mercure Hotel Plaza Magdeburg 4 stars

Customer review rating (ALL Rating) 4.1/5 629 reviews

Halberstaedter Strasse 146-150, 39112 MAGDEBURG, Germany

Hotel extras

  • 104 comfortable and spacious rooms

  • Beautiful green courtyard

  • Ample car parking, free of charge

  • Excellent links to public transport and to the A2 and A14 highways

  • Free WIFI

ALLSAFE approved hotel

Our accommodation(s)

Hotel location

Mercure Hotel Plaza Magdeburg

Halberstaedter Strasse 146-150
39112 MAGDEBURG
Germany

GPS:52.10905, 11.59725

Telephone
Fax +49 391 6051100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

ELBDAMPFER

Non contractual photo

The Elbdampfer combines fresh and creative cuisine, without neglecting classic regional and international dishes. We offer culinary diversity in a delightful atmosphere, with our wonderful terrace in the courtyard.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  629 reviews

TripAdvisor Rating  3.5/5  170 reviews

Ok for the price

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

Good location, nice staff but it seems like the owner doesn’t like to invest into it. Parking ridiculously expensive.

Dear Mr Z., Thank you for taking the time to tell us about your experience at the Mercure Hotel Plaza Magdeburg. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It´s correct that the parking in our garage will be charged with 15,00 € per night. You also have the option to park on the backside of the hotel for 5,00 € per night. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jana Brumm Front Office Manager

smelly and minimal breakfast

Customer review rating 1.5/5

Remko Couples - Confirmed reviews ALL

At first it seemed a nice hotel, although the walk to the city center was longer than we thought. But then there we moticed a nasty smell in the bathroom which spreaded to the rest lf the room. We opened the window when we went out for diner, but unfortunately the smell was there to stay. At breakfast there was little choice, and food ran out quickly and wasn’t filled up - it seemed that the hotel was understaffed and not so motivated to make customers happy.

Dear Mr B., Thank you for taking the time to tell us about your experience at the Mercure Hotel Plaza Magdeburg. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jana Brumm Front Office Manager

Old and not so clean

Customer review rating 2.5/5

Yoeri Business - Confirmed reviews ALL

I was not so pleased with this hotel, the rooms are not clean. I travel more then 200 days in a year. For sure I can say this is beneath the standard of a Mercure hotel. The breakfast was acceptable and now complains about the staff. However the quality of the rooms including the bed and bathroom were very poor and not clean. The carpet and furniture had big dirty marks, looks like it hasn't been changed for more then 20 years.

Dear Mr S., Thank you for taking the time to tell us about your experience at the Mercure Hotel Plaza Magdeburg. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jana Brumm Front Office Manager

Good location & affordable price

Customer review rating 4.5/5

Jin Business - Confirmed reviews ALL

High: easy-accessible location & affordable price Low: a bit old room including bed

Dear JINSUNG J., We very much appreciate your comments regarding your stay at the Mercure Hotel Plaza Magdeburg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jana Brumm Front Office Manager

A spacious, pleasing room.

Customer review rating 4.0/5

Martin D. Solo - Confirmed reviews ALL

The hotel is some distance from the centre of the city but is well served by two tram routes at modest cost. Local shopping facilities are adequate but bars and restaurants are not. I was surprised to find that there are no evening catering facilities at weekends but for me it wasn't a major problem. For some, unwarned, it might have been. Housekeeping was to a high standard and my room was kept clean and well-supplied. From my own perspective, as a rail traveller, the hotel offered good value and was more than adequate for my needs.

Dear Mr D., We very much appreciate your comments regarding your stay at the Mercure Hotel Plaza Magdeburg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jana Brumm Front Office Manager

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Other web-users rate our hotel

  • 173 reviews 8.1/10 Location
  • 475 reviews 6.1/10 Room
  • 348 reviews 9/10 Service
  • 26 reviews 7.4/10 WiFi
  • 220 reviews 6.2/10 Comfort
  • 208 reviews 6.8/10 Breakfast
  • 193 reviews 7/10 Cleanliness
  • 145 reviews 2.3/10 Vibe

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