Dear Valued Guest, Bonjour! Thank you sincerely for taking the time to share your detailed feedback regarding your recent stay at Sofitel Ambassador Seoul. We are truly sorry to hear that your arrival experience did not meet your expectations, particularly regarding the recognition of your Gold status and the early check-in arrangements. We fully understand your disappointment, especially as you had informed us of your 11:00 AM arrival in advance. While early check-in is subject to room availability on the day of arrival, please be assured that our team made every effort to accommodate your request as early as possible. We have confirmed that your room was prepared and made available at approximately 1:25 PM, well before our standard check-in time of 3:00 PM. Nevertheless, we sincerely regret that we were unable to have the room ready upon your arrival and that the waiting arrangements did not meet your expectations. Your comments regarding the welcome and service are sincerely appreciated and will be shared with the relevant teams. We will continue to review how we can better anticipate and accommodate the needs of our valued loyalty members and provide a more seamless arrival experience. We are pleased to know that, aside from the arrival experience, you found the hotel to be of a very good standard. We sincerely hope to have the opportunity to welcome you back and provide you with the level of service and recognition that you rightly expect from Sofitel. Warm regards, Duty Manager Jun Yoon

Dear Valued Guest, Bonjour! Thank you sincerely for taking the time to share such wonderful feedback regarding your recent stay at Sofitel Ambassador Seoul. We are delighted to hear that you had a very pleasant stay with us and enjoyed our convenient location, as well as the spacious and beautifully appointed serviced apartment-style room. We are especially pleased to know that you appreciated the comfort of the room and the air conditioning during your stay. It is also wonderful to hear that the upgrade and access to our Lounge contributed to making your final two nights in Korea an unforgettable experience. Your kind words mean a great deal to us, and we will be delighted to share your feedback with our team. Thank you once again for choosing Sofitel Ambassador Seoul. We sincerely hope to have the pleasure of welcoming you back for another memorable stay in the future. Warm regards, Jun Yoon Duty Manager

Dear Valued Guest, Bonjour, and thank you very much for sharing such a wonderful review following your recent stay at Sofitel Ambassador Seoul Hotel & Serviced Residences. We are truly delighted to hear that you had an incredible experience with us and that every aspect of your stay, from beginning to end, reflected the refined and elegant spirit of French hospitality. Your beautiful words about the atmosphere, service, professionalism, and our French-inspired luxury are especially meaningful to us. We are also thrilled to hear that Latitude32 was one of the highlights of your stay. Your kind recognition of David from Latitude32, as well as Vincent, our General Manager, is sincerely appreciated. We will be delighted to share your compliments with them personally. We are certain that your kind words will be a wonderful source of motivation and encouragement. At Sofitel Ambassador Seoul, we strive to blend the elegance of French art de vivre with the warmth and beauty of Seoul. Knowing that this combination created such a memorable experience for you is the greatest reward for our entire team. Thank you once again for your heartfelt appreciation and for choosing Sofitel Ambassador Seoul. We sincerely hope to have the pleasure of welcoming you back to Seoul and creating another exceptional experience for you. Kind regards, Duty Manager Chris Park

Dear Valued Guest, Bonjour, 안녕하십니까! Thank you sincerely for choosing to stay once again at Sofitel Ambassador Seoul Hotel & Serviced Residences, and for taking the time to share your kind and heartfelt feedback. We truly appreciate your thoughtful words. Our hotel strives to provide an exquisite environment where the essence of French elegance harmoniously blends with Korean heartfelt hospitality, ensuring that every guest enjoys genuine relaxation and a truly memorable experience through the highest standards of service. Hearing that you had a satisfying and joyful stay fills our entire team with great pride and joy, while also inspiring us with a renewed sense of responsibility to deliver even more impeccable service in the future. At Sofitel Ambassador Seoul, we pledge to continue serving you with unwavering passion and meticulous care, so that with every visit you may experience the true spirit of French zest, accompanied by luxurious service and an exceptional environment without compromise. We hope that your cherished experience with us will mark the beginning of a lasting relationship, and we eagerly look forward to the opportunity to welcome you back in the near future. Once again, please accept our heartfelt gratitude, and we wish you health and happiness. Sincerely, Duty Manager Chris Park

Dear Guillaume C., Bonjour, Nous vous adressons nos salutations les plus chaleureuses depuis le Sofitel Ambassador Seoul Hotel & Residences. Nous vous remercions sincèrement d’avoir choisi de séjourner parmi nous lors de votre récente visite à Séoul. Nous apprécions profondément votre visite et espérons que votre séjour a été à la fois confortable et agréable. C’est toujours un véritable plaisir pour notre équipe d’accueillir nos hôtes et de faire partie de leur expérience à Séoul. Nous continuerons à nous efforcer d’offrir une hospitalité chaleureuse et des expériences mémorables à chacun de nos clients, et nous espérons que votre séjour vous aura laissé de merveilleux souvenirs de notre hôtel ainsi que de la ville de Séoul. Nous vous remercions une nouvelle fois pour votre confiance et votre soutien, et nous espérons sincèrement avoir le plaisir de vous accueillir de nouveau dans un avenir proche. Cordialement, Donny (Dawoon) Bae Duty Manager Sofitel Ambassador Seoul Hotel & Serviced Residences

Dear Valued Guest, Bonjour, 안녕하십니까! Thank you sincerely for choosing to stay once again at Sofitel Ambassador Seoul Hotel & Serviced Residences, and for taking the time to share your kind and heartfelt feedback. We truly appreciate your thoughtful words. Our hotel strives to provide an exquisite environment where the essence of French elegance harmoniously blends with Korean heartfelt hospitality, ensuring that every guest enjoys genuine relaxation and a truly memorable experience through the highest standards of service. Hearing that you had a satisfying and joyful stay fills our entire team with great pride and joy, while also inspiring us with a renewed sense of responsibility to deliver even more impeccable service in the future. At Sofitel Ambassador Seoul, we pledge to continue serving you with unwavering passion and meticulous care, so that with every visit you may experience the true spirit of French zest, accompanied by luxurious service and an exceptional environment without compromise. We hope that your cherished experience with us will mark the beginning of a lasting relationship, and we eagerly look forward to the opportunity to welcome you back in the near future. Once again, please accept our heartfelt gratitude, and we wish you health and happiness. Sincerely, Duty Manager Chris Park

Dear Valued Guest, Bonjour, 안녕하십니까! Thank you sincerely for choosing to stay once again at Sofitel Ambassador Seoul Hotel & Serviced Residences, and for taking the time to share your kind and heartfelt feedback. We truly appreciate your thoughtful words. Our hotel strives to provide an exquisite environment where the essence of French elegance harmoniously blends with Korean heartfelt hospitality, ensuring that every guest enjoys genuine relaxation and a truly memorable experience through the highest standards of service. Hearing that you had a satisfying and joyful stay fills our entire team with great pride and joy, while also inspiring us with a renewed sense of responsibility to deliver even more impeccable service in the future. At Sofitel Ambassador Seoul, we pledge to continue serving you with unwavering passion and meticulous care, so that with every visit you may experience the true spirit of French zest, accompanied by luxurious service and an exceptional environment without compromise. We hope that your cherished experience with us will mark the beginning of a lasting relationship, and we eagerly look forward to the opportunity to welcome you back in the near future. Once again, please accept our heartfelt gratitude, and we wish you health and happiness. Sincerely, Duty Manager Chris Park

Dear Valued Guest, Bonjour, 안녕하십니까! Thank you sincerely for choosing to stay once again at Sofitel Ambassador Seoul Hotel & Serviced Residences, and for taking the time to share your kind and heartfelt feedback. We truly appreciate your thoughtful words. Our hotel strives to provide an exquisite environment where the essence of French elegance harmoniously blends with Korean heartfelt hospitality, ensuring that every guest enjoys genuine relaxation and a truly memorable experience through the highest standards of service. Hearing that you had a satisfying and joyful stay fills our entire team with great pride and joy, while also inspiring us with a renewed sense of responsibility to deliver even more impeccable service I. the future. At Sofitel Ambassador Seoul, we pledge to continue serving you with unwavering passion and meticulous care, so that with every visit you may experience the true spirit of French zest, accompanied by luxurious service and an exceptional environment without compromise. We hope that your cherished experience with us will mark the beginning of a lasting relationship, and we eagerly look forward to the opportunity to welcome you back I. the near future. Once again, please accept our heartfelt gratitude, and we wish you health and happiness. Sincerely, Duty Manager Chris Park

Bonjour,안녕하십니까! Thank you very much for taking the time to share your generous feedback following your recent stay at Sofitel Ambassador Seoul Hotel & Serviced Residences. We are truly delighted to learn that your experience with us was a pleasant one. It is always our pleasure to welcome guests with the highest standard of hospitality and service, and we are thrilled that our efforts were reflected in your stay. Your kind words will certainly be shared with our team, who will be deeply encouraged to hear that their commitment to excellence left a positive impression. At Sofitel Ambassador Seoul, we continuously strive to provide moments of refined luxury, blending French art de vivre with local elegance. Your recognition is the best reward for our passionate team members who take pride in delivering meaningful guest experiences. We sincerely hope to welcome you back in the near future and create another magnifique memory for you. Warm regards, Duty Manager Chris Park

Dear Nicolas C., Bonjour, Nous vous adressons nos salutations les plus chaleureuses de la part du Sofitel Ambassador Seoul Hotel & Residences. Tout d’abord, nous vous remercions sincèrement pour votre fidélité et votre confiance en tant que membre Accor Gold, ainsi que d’avoir pris le temps de partager vos précieux commentaires suite à votre récent séjour parmi nous. Nous sommes ravis d’apprendre que votre expérience au sein de notre hôtel a été agréable et mémorable. C’est toujours très significatif pour nos équipes de recevoir une telle reconnaissance concernant l’attention et l’hospitalité ressenties tout au long du séjour. Vos aimables paroles sont sincèrement appréciées et seront bien entendu partagées avec l’ensemble de nos ambassadeurs, pour qui elles représenteront une grande source d’encouragement et de motivation. Nous sommes également très heureux de savoir que votre expérience au Club Millésime vous a laissé une impression positive. C’est toujours une grande satisfaction pour nous lorsque nos hôtes peuvent se détendre confortablement et pleinement profiter de l’expérience offerte par nos installations et nos services. Votre chaleureuse recommandation signifie énormément pour nous tous, et nous continuerons à maintenir les expériences positives que vous avez appréciées tout en cherchant constamment à améliorer davantage la qualité de notre hospitalité. Nous espérons que votre séjour à Séoul vous aura laissé de merveilleux souvenirs, et ce serait un immense plaisir de vous accueillir de nouveau lors d’une prochaine visite. Si nous pouvons vous assister d’une quelconque manière à l’avenir, n’hésitez surtout pas à nous contacter à tout moment. Sincèrement, Donny (Dawoon) Bae Duty Manager Sofitel Ambassador Seoul Hotel & Serviced Residences

Dear Valued Guest, Bonjour and thank you for your thoughtful review regarding your recent visit to Sofitel Ambassador Seoul. We are truly pleased to hear that your stay was enjoyable and that our team contributed positively to your experience. At Sofitel ambassador Seoul, we believe that authentic hospitality lies in the details—from the comfort of the room to the attentive service provided by our staff. It is most rewarding to know that our commitment to these values was well received during your time with us. Your feedback has been shared with our entire team, as it serves as a valuable source of motivation to continue enhancing our service standards and guest satisfaction. We are particularly grateful for guests like you who take the time to share such kind words. Should your travels bring you back to Seoul, it would be our greatest pleasure to welcome you again and offer you another refined and memorable experience. Kind regards, Duty Manager Chris Park

Dear Mr. Xavier P., Bonjour, chaleureuses salutations du Sofitel Ambassador Seoul Hotel & Residences. Je me présente, Donny, Duty Manager, et c’est un véritable plaisir de vous adresser ce message. Tout d’abord, permettez-moi de vous remercier sincèrement pour votre confiance et votre fidélité continues en tant que membre Accor Diamond. Nous vous sommes profondément reconnaissants pour chacune de vos visites. C’est toujours un moment empreint de douceur et de nostalgie pour nous également lorsque vient l’heure de votre départ, tant le temps semble passer rapidement. Chaque fois que vous nous reconnaissez et nous saluez avec votre chaleureux sourire, cela apporte une grande joie, une motivation précieuse et un réel sentiment d’accomplissement à toute notre équipe. Sachez que l’ensemble de nos Heartists apprécie sincèrement votre gentillesse ainsi que l’attention que vous nous portez. En retour de la confiance que vous nous accordez, nous veillons à ne jamais la considérer comme acquise et continuerons à nous efforcer de vous offrir en toute circonstance le plus haut niveau de confort et un service attentionné. Nous avons été ravis de vous accueillir durant cette belle saison printanière, et nous espérons sincèrement avoir le plaisir de vous accueillir à nouveau prochainement, peut-être à une autre saison, afin de vous faire découvrir un autre charme de la Corée du Sud ainsi qu’une nouvelle facette du Sofitel. Nous vous souhaitons une excellente santé et beaucoup de bonheur. Dans l’attente du plaisir de vous accueillir de nouveau très bientôt. Nous vous remercions encore une fois. Sincèrement, Donny (Dawoon) Bae Duty Manager Sofitel Ambassador Seoul Hotel & Serviced Residences

Dear Arnaud P., Bonjour, Warm greetings from Sofitel Ambassador Seoul Hotel & Serviced Residences. First of all, please allow me to express my sincere gratitude for choosing Sofitel Ambassador Seoul and for taking the time to share your kind feedback despite your busy schedule. It is truly a pleasure for all of us to know that you had a satisfying and enjoyable stay with us. Your thoughtful and warm comments mean a great deal to our entire team, and they serve as wonderful encouragement for us to continue delivering attentive and heartfelt service to our valued guests. We are deeply grateful for your generous words, and we will continue striving to provide an even more refined and thoughtful experience whenever you visit us again. We sincerely look forward to the opportunity of welcoming you back in the near future. In the meantime, we wish you and your family continued good health and happiness. Once again, thank you very much for your kind support and for choosing Sofitel Ambassador Seoul. Warm regards, Duty Manager Simon Kim

Dear Eric P., Bonjour, Nous vous adressons nos salutations les plus chaleureuses de la part du Sofitel Ambassador Seoul Hotel & Residences. Tout d’abord, nous vous remercions sincèrement d’être membre Accor Diamond et d’avoir choisi de séjourner parmi nous. Nous apprécions grandement votre fidélité et la confiance que vous nous accordez, et c’est toujours un réel plaisir de vous accueillir dans notre établissement. Nous sommes ravis d’apprendre que vous avez vécu une expérience aussi positive et agréable lors de votre séjour. Vos aimables paroles à l’égard de notre Directeur Général, Vincent, ainsi que de l’ensemble de nos équipes, nous touchent tout particulièrement. Votre reconnaissance représente une véritable source de motivation pour tous, et nous ne manquerons pas de partager votre message avec lui ainsi qu’avec l’ensemble de nos collaborateurs. Au Sofitel Ambassador Seoul, nous nous efforçons constamment d’offrir à nos clients des moments mémorables grâce à un service attentionné et une expérience complète. Savoir que votre séjour vous a laissé une impression aussi positive est pour nous la plus belle des récompenses. Nous vous remercions encore une fois pour votre précieux retour et votre soutien. Nous espérons avoir le plaisir de vous accueillir de nouveau très prochainement pour un autre séjour tout aussi exceptionnel. Si vous avez d’autres commentaires à partager ou si vous avez besoin d’assistance, n’hésitez pas à nous contacter à tout moment. Sincèrement, Donny (Dawoon) Bae Duty Manager Sofitel Ambassador Seoul Hotel & Serviced Residences

Dear Raehyung Y., Bonjour, 안녕하십니까 육래형 고객님! 소피텔 앰배서더 서울 호텔 & 서비스 레지던스에서 인사를 전합니다. 우선 저희 호텔을 방문해 주시고, 귀중한 시간을 내어 정성 어린 설문조사 결과를 남겨주신 점 진심으로 감사드립니다. 이번 투숙이 전반적으로 만족 되시는 투숙이 된 것 같아 정말 감사할 따름입니다. 이렇게 공유주신 내용은 저를 포함한 호텔 직원들에게 정말 큰 보람과 힘이 될 것 같습니다. 다만 이번 투숙중 조식 서비스에서 부족함을 보여드린것 같아, 다시 한 번 전체적으로 점검하고 발전 할 수 있도록 하겠습니다. 고객님의 소중한 피드백은 호텔 전 부서로 공유될 예정이며, 앞으로도 변함없이 최상의 서비스와 특별한 경험을 제공해 드릴 수 있도록 지속적으로 노력하겠습니다. 빠른 시일내 또 방문해 주시기를 간절히 기다리겠습니다. 추가로 필요한 사항이나 문의가 있으시면 언제든지 편하게 연락해 주시기 바랍니다. 감사합니다. Sincerely, Donny(Dawoon) Bae Duty Manager Sofitel Ambassador Seoul Hotel & Serviced Residences

Dear Minju K., Bonjour, 안녕하십니까 강민주 고객님! 소피텔 앰배서더 서울 호텔 & 서비스 레지던스에서 인사를 전합니다. 우선 저희 호텔을 방문해 주시고, 귀중한 시간을 내어 정성 어린 설문조사 결과를 남겨주신 점 진심으로 감사드립니다. 이번 투숙이 저희 직원들의 서비스로 더욱 만족되시는 투숙이 된 것 같아 정말 감사할 따름입니다. 이렇게 공유주신 내용들은 저를 포함한 호텔 직원들에게 정말 큰 보람과 힘이 될 것 같습니다. 이렇게 남겨주신 소중한 피드백은 호텔 전 부서에 공유할 예정이며, 앞으로도 변함없이 최상의 서비스와 특별한 경험을 제공해 드릴 수 있도록 지속적으로 노력하겠습니다. 빠른 시일내 또 방문해 주시기를 간절히 기다리겠습니다. 추가로 필요한 사항이나 문의가 있으시면 언제든지 편하게 연락해 주시기 바랍니다. 감사합니다. Sincerely, Donny(Dawoon) Bae Duty Manager

Dear Emmanuel S., Bonjour, Warm greetings from Sofitel Ambassador Seoul Hotel & Serviced Residences. First of all, please allow me to express my sincere gratitude for choosing Sofitel Ambassador Seoul and for taking the time to share your kind feedback despite your busy schedule. It is truly a pleasure for all of us to know that you had a satisfying and enjoyable stay with us. Your thoughtful and warm comments mean a great deal to our entire team, and they serve as wonderful encouragement for us to continue delivering attentive and heartfelt service to our valued guests. Please kindly note that the availability of a bathtub may vary depending on the room type, and we appreciate your kind understanding in this regard. We are deeply grateful for your generous words, and we will continue striving to provide an even more refined and thoughtful experience whenever you visit us again. We sincerely look forward to the opportunity of welcoming you back in the near future. In the meantime, we wish you and your family continued good health and happiness. Once again, thank you very much for your kind support and for choosing Sofitel Ambassador Seoul. Warm regards, Duty Manager Simon Kim

Bonjour Dear Eunjo K., Warm greetings from Sofitel Ambassador Seoul Hotel & Serviced Residences. Thank you very much for taking the time to share your feedback regarding your recent stay with us. We truly appreciate your kind words about our location and our building, and we are pleased to know that your overall experience was a positive one. At the same time, we sincerely apologize for the inconvenience you experienced with the room lighting and the bathroom layout. We regret that these aspects did not fully meet your expectations. Your comments are very important to us, and we will carefully review them with the relevant teams as we continuously seek ways to enhance our guests’ comfort and overall experience. Please be assured that your feedback is taken to heart. It is through thoughtful observations such as yours that we are able to improve and provide a more refined and satisfying stay for our valued guests. Thank you once again for sharing your experience with us. We truly hope to have the pleasure of welcoming you back in the near future and providing you with an even more comfortable and memorable stay. With our warmest regards, Simon K. Duty Manager

Y. Yeonsook님께, Bonjour 안녕하십니까, 고객님. 소피텔 앰배서더 서울 호텔 & 서비스드 레지던스 당직지배인 김보문입니다. 먼저 바쁘신 가운데에도 귀한 시간을 내어 소중한 이용 후기를 남겨 주신 데 대해 진심으로 감사의 말씀을 드립니다. 고객님의 따뜻한 말씀 한 줄 한 줄이 저희에게는 큰 기쁨이자 앞으로 더 나은 서비스를 다짐하게 하는 소중한 격려가 되었습니다. 고객님의 기대에 부응할 수 있었음을 매우 뜻깊게 생각합니다. 앞으로도 방문하실 때마다 변함없는 환대는 물론, 더욱 세심하고 품격 있는 서비스로 보답할 수 있도록 최선을 다하겠습니다. 고객님의 지속적인 관심과 애정에 다시 한번 감사드리며, 머지않은 날에 더욱 발전된 모습으로 다시 인사드릴 수 있기를 진심으로 기대합니다. 항상 건강 유의하시기 바라며, 고객님과 가정에 언제나 행복과 평안이 가득하시기를 기원합니다. 진심으로 감사드립니다. 당직지배인 김보문 드림