Hôtel et résidences hôtelières Sofitel Ambassador Seoul

Dear sh p, Bonjour 안녕하십니까? Greetings from Sofitel Ambassador Seoul Hotel & Serviced Residences. Thank you for taking the time to share your experience at Sofitel Ambassador Seoul Hotel & Serviced Residences. It is a great pleasure to hear about your wonderful time and we appreciate your recognition towards our dedicated team, especially Ethan. As you mentioned, we are located in the center of Seoul ‘Jamsil’, one of the must visit places when traveling to Korea. In this unique location, going around town is a breeze. This comment will certainly encourage all our Sofitel members to keep providing genuine service with the promise of ‘Live the French way’. Thank you very much from the bottom heart for staying with us and we hope to see you again in a near future. Sincerely, Vincent Gernigon- Hotel Manager Sofitel Ambassador Seoul Hotel & Serviced Residences

Dear Mateusz W, Bonjour 안녕하십니까? Greetings from Sofitel Ambassador Seoul Hotel & Serviced Residences. Thank you for taking the time to share your experience at Sofitel Ambassador Seoul Hotel & Serviced Residences. It is a great pleasure for us to know that you had a wonderful stay and that you appreciated our genuine service. Sofitel Ambassador Seoul will continue to strive for customer satisfaction with the promise of 'Live the French Way'. We will make sure to share your comment with our dedicated team, especially with our heartists Zuri, Diana, Sue, Ray and Evelyn. Next time, we highly recommend visiting our “Bon Marché” at Fait Maison, an incredible lunch or dinner weekend buffet specialized in French cuisine. Thank you very much for staying with us and we hope to see you again in a near future. Vincent Gernigon – Hotel Manager Sofitel Ambassador Seoul Hotel & Serviced Residences

Chère Madame B. Jeanne M., Nous voulions tout d’abord vous remercier pour le retour que vous avez fait concernant votre séjour au Sofitel Ambassador Seoul Hotel & Serviced Residences C'est toujours un plaisir de recevoir des commentaires positifs, je les partagerai avec plaisir à notre équipe. Je suis sûr que vos compliments serviront d'encouragement à tout notre personnel alors que nous nous efforçons d'améliorer continuellement la qualité de nos services. Tout d'abord, nous nous excusons sincèrement de votre expérience le jour de votre arrivée en ce qui concerne la garantie pour la chambre et l'explication de cette procédure. Nous renforcerons et guiderons les membres de l'équipe grace à une formation supplémentaire sur la manière de simplifier l'expliquation et d'améliorer le processus de guarantie. Merci encore d'avoir partagé votre expérience, et nous espérons que votre prochaine visite sera aussi agréable que la précédente. En vous souhaitant une excellente journée. Bien sincèrement, Jacob Hwang Duty Manager

Dear G. B., We very much appreciate your comments regarding your stay at the Sofitel Ambassador Seoul Hotel & Serviced Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. First of all, we sincerely apologize for not being able to provide you with a pleasant stay due to the unsatisfactory breakfast preparation. Accordingly, the relevant department will provide improved services through additional training. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duty Manager Henry

Dear Nicolas B, Bonjour 안녕하십니까? Greetings from Sofitel Ambassador Seoul Hotel & Serviced Residences! We are grateful that you chose Sofitel Ambassador Seoul during your trip and we would like to thank you for your kind and thoughtful review. It is a great pleasure to know that our guest relations and concierge teams gave you warm and attentive service. We thank you as well for recognizing and highlighting the quality of our breakfast a la Francaise. Our dedicated team always strive to provide the best experience to our guests and will do our best to keep it up. We hope to see you again very soon and thank you very much for visiting us. Sincerely, Vincent Gernigon – Hotel Manager Sofitel Ambassador Seoul Hotel & Serviced Residences