Sofitel Ambassador Seoul Hotel & Serviced Residences 5 étoiles

Dear Valued Guest, Bonjour! Thank you sincerely for taking the time to share your detailed feedback regarding your recent stay at Sofitel Ambassador Seoul. We are truly sorry to hear that your arrival experience did not meet your expectations, particularly regarding the recognition of your Gold status and the early check-in arrangements. We fully understand your disappointment, especially as you had informed us of your 11:00 AM arrival in advance. While early check-in is subject to room availability on the day of arrival, please be assured that our team made every effort to accommodate your request as early as possible. We have confirmed that your room was prepared and made available at approximately 1:25 PM, well before our standard check-in time of 3:00 PM. Nevertheless, we sincerely regret that we were unable to have the room ready upon your arrival and that the waiting arrangements did not meet your expectations. Your comments regarding the welcome and service are sincerely appreciated and will be shared with the relevant teams. We will continue to review how we can better anticipate and accommodate the needs of our valued loyalty members and provide a more seamless arrival experience. We are pleased to know that, aside from the arrival experience, you found the hotel to be of a very good standard. We sincerely hope to have the opportunity to welcome you back and provide you with the level of service and recognition that you rightly expect from Sofitel. Warm regards, Duty Manager Jun Yoon

Dear Valued Guest, Bonjour! Thank you sincerely for taking the time to share such wonderful feedback regarding your recent stay at Sofitel Ambassador Seoul. We are delighted to hear that you had a very pleasant stay with us and enjoyed our convenient location, as well as the spacious and beautifully appointed serviced apartment-style room. We are especially pleased to know that you appreciated the comfort of the room and the air conditioning during your stay. It is also wonderful to hear that the upgrade and access to our Lounge contributed to making your final two nights in Korea an unforgettable experience. Your kind words mean a great deal to us, and we will be delighted to share your feedback with our team. Thank you once again for choosing Sofitel Ambassador Seoul. We sincerely hope to have the pleasure of welcoming you back for another memorable stay in the future. Warm regards, Jun Yoon Duty Manager

Dear Valued Guest, Bonjour, and thank you very much for sharing such a wonderful review following your recent stay at Sofitel Ambassador Seoul Hotel & Serviced Residences. We are truly delighted to hear that you had an incredible experience with us and that every aspect of your stay, from beginning to end, reflected the refined and elegant spirit of French hospitality. Your beautiful words about the atmosphere, service, professionalism, and our French-inspired luxury are especially meaningful to us. We are also thrilled to hear that Latitude32 was one of the highlights of your stay. Your kind recognition of David from Latitude32, as well as Vincent, our General Manager, is sincerely appreciated. We will be delighted to share your compliments with them personally. We are certain that your kind words will be a wonderful source of motivation and encouragement. At Sofitel Ambassador Seoul, we strive to blend the elegance of French art de vivre with the warmth and beauty of Seoul. Knowing that this combination created such a memorable experience for you is the greatest reward for our entire team. Thank you once again for your heartfelt appreciation and for choosing Sofitel Ambassador Seoul. We sincerely hope to have the pleasure of welcoming you back to Seoul and creating another exceptional experience for you. Kind regards, Duty Manager Chris Park

Dear Valued Guest, Bonjour, 안녕하십니까! Thank you sincerely for choosing to stay once again at Sofitel Ambassador Seoul Hotel & Serviced Residences, and for taking the time to share your kind and heartfelt feedback. We truly appreciate your thoughtful words. Our hotel strives to provide an exquisite environment where the essence of French elegance harmoniously blends with Korean heartfelt hospitality, ensuring that every guest enjoys genuine relaxation and a truly memorable experience through the highest standards of service. Hearing that you had a satisfying and joyful stay fills our entire team with great pride and joy, while also inspiring us with a renewed sense of responsibility to deliver even more impeccable service in the future. At Sofitel Ambassador Seoul, we pledge to continue serving you with unwavering passion and meticulous care, so that with every visit you may experience the true spirit of French zest, accompanied by luxurious service and an exceptional environment without compromise. We hope that your cherished experience with us will mark the beginning of a lasting relationship, and we eagerly look forward to the opportunity to welcome you back in the near future. Once again, please accept our heartfelt gratitude, and we wish you health and happiness. Sincerely, Duty Manager Chris Park

Dear Guillaume C., Bonjour, Nous vous adressons nos salutations les plus chaleureuses depuis le Sofitel Ambassador Seoul Hotel & Residences. Nous vous remercions sincèrement d’avoir choisi de séjourner parmi nous lors de votre récente visite à Séoul. Nous apprécions profondément votre visite et espérons que votre séjour a été à la fois confortable et agréable. C’est toujours un véritable plaisir pour notre équipe d’accueillir nos hôtes et de faire partie de leur expérience à Séoul. Nous continuerons à nous efforcer d’offrir une hospitalité chaleureuse et des expériences mémorables à chacun de nos clients, et nous espérons que votre séjour vous aura laissé de merveilleux souvenirs de notre hôtel ainsi que de la ville de Séoul. Nous vous remercions une nouvelle fois pour votre confiance et votre soutien, et nous espérons sincèrement avoir le plaisir de vous accueillir de nouveau dans un avenir proche. Cordialement, Donny (Dawoon) Bae Duty Manager Sofitel Ambassador Seoul Hotel & Serviced Residences