Pullman Adelaide 5 stars

Customer review rating (ALL Rating) 4.5/5 4,338 reviews

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16 Hindmarsh Square, 5000 ADELAIDE, Australia

Description

Hotel extras

  • Indoor Swimming Pool, Spa, Sauna, and Fitness Centre.

  • Concierge, valet, accessible rooms, and free Wi-Fi available.

  • Newly refurbished Suites have views over Hindmarsh Square and Adelaide Hills.

  • Conference Floor located on the top floor with views over the Adelaide Hills.

  • CBD location-a short walk from shopping, dining, the National Wine Centre, and more.

Our accommodation(s)

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Hotel location

Pullman Adelaide

16 Hindmarsh Square
5000 ADELAIDE
Australia

GPS:-34.9233, 138.6065

Telephone
Fax +61 8 8206 8800

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

PARC Brasserie & Bar

PARC offers the European bar & brasserie experience with the flavour of Europe. Our menu offers a variety of European options which will provide an experience that matches those offered on the famous regions of Europe.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  4,338 reviews

TripAdvisor Rating  4.5/5  2,378 reviews

Certificate of excellence 2024

Customer review rating 4.5/5

Dave K. Business - Confirmed reviews ALL

Found ladies knickers on bench in my room,not impressed

Dear Dave, We very much appreciate your comments regarding your stay at the Pullman Adelaide. Whilst I am glad you enjoyed your stay, I am sorry that the bag with the ladies underwear was left in the room. This was forgotten to be collected by the housekeeping supervisor when checking the room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emily Pfitzner Rooms Division Manager Pullman Adelaide

Points issue not resolved

Customer review rating 0.5/5

Mark Business - Confirmed reviews ALL

The stay was fantastic, Rohan was fantastic but I attempted to call multiple times regarding not receiving my points. First, I had to call over and over until I annoyed someone enough to answer only to be fobbed off. I still have not received my points. Very disappointing 😞

Dear Mark, Thank you for taking the time to tell us about your experience at the Pullman Adelaide. I am delighted to hear that you enjoyed your stay and will pass on your wonderful feedback to Rohan. Thank you for taking the time to speak with me over the phone this morning. Please accept our apologies again in regards to your points not being credited. As mentioned, it seems that we may have had an IT glitch in which some guests points were not credited automatically after checkout. Rest assured, I have gone ahead and manually credited those points to your account and they should be reflected in the next 24 hours. We hope to welcome you back to Pullman Adelaide soon and thank you for your ongoing loyalty as an Accor Plus Gold Member. Kind Regards, Georgia Macri Assistant Manager

Location okay

Customer review rating 3.5/5

Glenys Business - Confirmed reviews ALL

Not a very welcoming hotel overall, as staff dis not acknowledge me ever when entering or exiting hotel. Staff pleasant enough at breakfast/restaurant bit housekeeping needs attention, after 1st day clean, bathroom was far from being cleaned or cleared, and day 3 the towels smelt like wet dog, awful.

Dear Glenys, Thank you for taking the time to share your feedback with us. We appreciate your valuable feedback because it helps us to identify the areas where we can improve the guest experience. Unfortunately, it seems that we did not meet all of your expectations. I do apologize that you experienced customer service that was not up to the reputation we’ve earned here at the Pullman Adelaide. Your valuable feedback has been noted and shared with the relevant departments. We are pleased that you enjoyed the rest of your stay and we would be honoured to have you return to our hotel in the future. Sincerely, Atin

Terrible

Customer review rating 0.5/5

Rachel A. D. W. Business - Confirmed reviews ALL

We were part of a large delegation staying four nights. We were given I believe the worst room in the hotel. Cramped, dark, dinghy room with a few of the car park a. rubbish bins a. no help to make it better for us other than a $60 fee to upgrade.

Dear D. a. Rachel, Thank you for taking the time to tell us about your experience at the Pullman Adelaide. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The room booked you were accommodated in the room in which your group organizer contracted a. paid for. We allocate accordingly. The front office team were correct in offering an upgrade fee if you wanted to be accommodated in a higher category of room. I am sorry to read that you felt the reception team were cold a. this is something that concerns me a. I will be addressing directly. Check out time in the hotel 11am. We call each room to follow up if it is vacant or not, as guests will often leave without approaching the desk. Just like at home, we do have maintenance issues also. We work quickly to rectify any issues that arise to avoid our guest's dissatisfaction. We are sorry you this impacted your time with us in not being able to have a bath. We appreciate your sharing your concerns, a. it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emily Pfitzner Rooms Division Manager Pullman Adelaide

Request a room overlooking the square

Customer review rating 1.5/5

Michelle Business - Confirmed reviews ALL

Unfortunately I was allocated to a room overlooking the carpark during a work visit. While I'm not in the room during the day as this was a business trip, what I did NOT expect was the 9 level multi-storey car park being cleaned by a dust/leaf blower for hours. This was going from 9:00 pm when I hit the room and was still going after midnight, with the sound travelling through the windows. The constant hum could be heard over the TV. Make sure you ask for a room overlooking the square where it's quiet.

Dear Ms Lea, Thank you for taking the time to tell us about your experience at the Pullman Adelaide. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. As an inner-city CBD location, we do have building around us, which includes a car park building. We, as the hotel, are not notified of any works being carried out as this is an external building and not connected to the Pullman Adelaide. Your room was allocated per your booking for the lead in room category. We apologize for the view, and the noise, from your room not meeting your expectations. We understand that a pleasant view, and limited noise, can enhance the overall experience. We do have higher room categories to book for a future visit to enhance your stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emily Pfitzner Rooms Division Manager Pullman Adelaide

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Other web-users rate our hotel

  • 1,478 reviews 9.4/10 Location
  • 2,226 reviews 7.7/10 Room
  • 2,768 reviews 8.8/10 Service
  • 26 reviews 7.9/10 WiFi
  • 906 reviews 7.9/10 Comfort
  • 756 reviews 7.4/10 Cleanliness
  • 591 reviews 7.9/10 Breakfast
  • 531 reviews 7.8/10 Amenities

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