Pullman Adelaide 5 stars

Customer review rating (ALL Rating) 4.5/5 3,841 reviews

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Description

Hotel extras

  • Indoor Swimming Pool, Spa, Sauna, and Fitness Centre.

  • Concierge, valet, accessible rooms, and free Wi-Fi available.

  • Newly refurbished Suites have views over Hindmarsh Square and Adelaide Hills.

  • Conference Floor located on the top floor with views over the Adelaide Hills.

  • CBD location-a short walk from shopping, dining, the National Wine Centre, and more.

Our accommodation(s)

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Hotel location

Pullman Adelaide

16 Hindmarsh Square
5000 ADELAIDE
Australia

GPS:-34.9233, 138.6065

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

SALT RESTAURANT

Salt Restaurant is located on level 1 of the hotel, overlooking Hindmarsh Square. Open for breakfast and dinner 7 days a week.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  3,841 reviews

TripAdvisor Rating  4.5/5  2,361 reviews

Certificate of excellence 2023

Front desk staff second to none

Customer review rating 3.5/5

John Q. Business - Confirmed reviews ALL

Great hotel. Service and hospitality fantastic. Rooms comfortable and fairly quiet. My biggest issue was the pillows - I couldn’t wait to get home after 3 nights to have a good nights sleep!

Good stay and well located

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

I had a very pleasant stay. All the staff I met were friendly and this added to the experience.

Pleasant weekend stay

Customer review rating 4.0/5

Barbara M. Couples - Confirmed reviews ALL

Relaxing weekend stay. Staff were helpful and friendly. Breakfast was great. Accessibility in room was very good. Jasmine worked very hard on Sunday morning to get the coffees out. Nice ambience in the bar area. Overall will be staying again.

The Hotel is well located for our visitation purposes

Customer review rating 4.0/5

Peter J. Couples - Confirmed reviews ALL

Minor thing On arrival we used to get a complimentary bottle of wine or a small box of chocolates. not so this time On the room TV, it used to say welcome Mr J. This time it said welcome Room 1409...

Average and disappointing stay

Customer review rating 2.0/5

Mollie H. Couples - Confirmed reviews ALL

I’ve only ever continued to stayed at the Pullman and raved about it to everyone so our weekend anniversary stay was pretty embarrassing to say the least when I brought my partner there. Firstly, the Salt restaurant. This used to be one of my favourite places to eat but it’s gone so downhill. My main meal was less than half the size of the small side serving of fries we ordered, I’m not exaggerating, less than 4 mouthfuls (most of it being cream). Not one to jump to leaving a review but we mentioned this to the staff and they admitted they knew it was a massive issue and we were just one of MANY to complain about this. The poor wait staff seemed scared to give the feedback to the kitchen and admitted they’ve tried, it ruined the atmosphere as we then watched them try to look busy when we were one of 3 tables as though they were afraid of being reprimanded. I’ve done fine dining and am used to small servings with high quality but this was a joke. There’s small servings and then there’s what we got, what kind of “chef” designs main meals to be half the size of the side fries serving (not a big bowl of fries like you’d get in a pub, literally a small side serving) and has the audacity to charge these prices for it. Food was pretty gross too if I’m honest, the gnocchi was flavourless and in a pool of plain cream. My partner was told the steak came with veggies and it didn’t, literally just a plain, fatty, $42 steak with nothing else on the plate. We ended up going back to the room and wasting more money ordering second dinners because we left starving, which were also flavourless and gross. I was so embarrassed after raving this place up to him for so long. Not one to just leave bad reviews but we did try to discuss with the staff, to have them admit they knew and have already received many, many complaints about it and yet nothing was done. Do the managers no longer care if there’s been this many complaints with no improvement or? Again told reception staff at the Pullman on checkout, still charged and just told it would be passed onto a manager. Pretty sure that’s been done quite a bit now by the sounds of it. I could literally have gone across the road and got a single sushi roll as a larger portion. I can see why it was pretty empty on a Saturday night and the reviews for Salt have gone down. The Pullman hotel has always been the only one I’d stay at as an Accor member, but this just ruined our anniversary dinner. The room wasn’t clean like they usually are either, there was a hair on the bedding, dust in the skirtings, and handprints on the drawers/cupboard to the mini fridge (room 1209 for reference). I hope this was a once off because every other time the Pullman Adelaide is my go to place to stay, we will definitely be staying away from Salt though. The buffet breakfast is amazing, but the dinner just horrific and gross. I do feel sorry for the two staff who both admitted they knew about this issue, they genuinely seemed like they were scared to give the chef feedback, explained they’ve tried and failed etc and they don’t deserve to be made to feel that way at work.

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Other web-users rate our hotel

  • 1,400 reviews 9.4/10 Location
  • 2,067 reviews 7.6/10 Room
  • 2,621 reviews 8.9/10 Service
  • 26 reviews 6.6/10 WiFi
  • 848 reviews 7.9/10 Comfort
  • 722 reviews 7/10 Cleanliness
  • 530 reviews 7.3/10 Breakfast
  • 350 reviews 8.5/10 Vibe

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