SO/ Berlin Das Stue 5 stars

Customer review rating (ALL Rating) 4.5/5 1,083 reviews

SO/ Berlin Das Stue - Image 1
SO/ Berlin Das Stue - Image 2
SO/ Berlin Das Stue - Image 3
SO/ Berlin Das Stue - Image 4

Description

ALLSAFE approved hotel

Hotel extras

  • Exclusive entrance to the Berlin Zoo via the Stue Terrasse (for a fee)

  • An ALLSAFE certified hotel.

  • Holistic beauty treatments at the Susanne Kaufmann Boutique SPA

  • Contemporary design with an elegant lounge atmosphere

  • View of Berlin Zoo and the Tiergarten park

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

SO/ Berlin Das Stue

Drakestrasse 1
10787 BERLIN
Germany

GPS:52.509991, 13.345841

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE CASUAL RESTAURANT

What could be better than celebrating life with loved ones? At The Casual restaurant, prime ingredients meet honest craftsmanship and guests can also enjoy dining on the terrace in the green courtyard.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,083 reviews

TripAdvisor Rating  4.5/5  2,025 reviews

Fine

Customer review rating 3.5/5

M A. Business - Confirmed reviews ALL

rooms/decoration look a bit tired. Tiny gym with machines all squashed together, 2 machines no one will ever use (some mechanical surf plank?) and only 1 mat (nor was there place on the floow to put more to be honest...). Breakfast so-so (the omelette I ordered was different every day but never as good as I can make it myself). Vegan club sandwich (room service) tasted bland. Staff just came in my room without knocking or announcing themselves. For what this hotel costs it should definitely deliver more/better.

Dear M A, We very much appreciate your comments regarding your stay at the SO/ Berlin Das Stue. We are thankful for the honest and valuable feedback regarding the gym and the F&B department. We already took out one of the surf blanks so the guests have more space for individual training. We shared your comments with our F&B Manager and we will discuss the issue with our kitchen chef. We apologize for the inconveniences, i can assure you, that it is not our standard to enter any guest room with out knocking and announcing yourself. We have shared your feedback with the housekeeping department to prevent this from happening again. Thank you for sharing your experience, and we hope to welcome you again. Sincerely, Maximilian Müller Quality, Training & Project Leader

Luxury stay

Customer review rating 4.5/5

Thomas Families - Confirmed reviews ALL

Luxoruos location, calming atmosphere, nice service.

Dear Thomas, We very much appreciate your comments regarding your stay at the SO/ Berlin Das Stue. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are happy that you enjoyed your time at our location and the atmosphere. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maximilian Müller Quality, Training & Project Leader

Good and Well-located stay

Customer review rating 3.5/5

Jakob W. Friends - Confirmed reviews ALL

Overall very happy — The staff could be more attentive and some in particular seemed cold, rude or sarcastic. The layout of the rooms was not always logical. I would consider other options when booking hotels in Berlin in the future.

Dear Jakob, thank you for taking the time to share your experience at the SO/ Berlin Das Stue with us. We appreciate your positive feedback and the honest comments about our staff members. We always try to improve our service quality, that why it would be super helpful if you could tell us the departments where our staff members seemed cold. We apologize for any inconveniences during your stay. We hope to welcome you back in the near future. Kind regards, Maximilian Müller Quality, Training & Project Leader

Exceptional hotel

TripAdvisor rating 5.0/5

rebecca h Families - TripAdvisor review

We stayed here with our infant son early December to celebrate my partners birthday. The hotel itself was in an imposing building with an impressive lobby. We stayed in a junior suite looking out onto the tier garden and it was an absolutely stunning room. Bed was very comfortable and there was ample space for a travel cot, which was also very cosy for our little one ( hotel provided a super cute baby bathrobe and slippers!). Bathroom was huge with lots of amenities though it was tricky at times to pull the very heavy door across the bathroom to give some privacy when showering (the rolling mechanism was a little stiff). Breakfast was exceptional with a cooked menu as well as plenty continental fare. The staff were incredibly helpful with our little one and really made a fuss over him during service. As we needed to be in the room early evening for our son, we had lots of space to read and play cards although we failed at watching any TV / movies as the TV channels were all in dubbed German and it wasn’t possible to screen mirror with Apple devices. The hotel is well located and we walked everywhere as a result instead of taking public transport. Overall it was a wonderful stay in a truly exceptional hotel.

Dear Rebecca H, thank you for taking the time to share your experience in such a detailed review. We are very thankful for the lovely feedback and are proudly going to share it with our team members. We are so happy that you and your family had a wonderful stay with us. We would love to welcome you back in the near future and wish you all the best. Kind regards, Maximilian Müller Quality, Training & Project Leader

Unprofessional staff and management

TripAdvisor rating 1.0/5

Saurabh S TripAdvisor review

Extremely unprofessional staff and awful service. The reception just blatantly lied about available upgrades which I was entitled to as an Accor platinum member and then only offered it after I showed availability on their app. Moreover the breakfast had extremely poor selection of items and staff seemed highly unprofessional in general. In addition they charge extremely high fees for parking and will try overcharge you where they can. Stay away.

Dear R8125PMsaurabhs, thank you for your time to tell us about your experience at the SO/ Berlin Das Stue. We apologize sincerely that we were not able to meet your expectations of your stay at our hotel. We are always trying to improve our perfomance and try to secure a superior service for every guest. Therefore your feedback is very important to us. Please be assured that we are taking the appropriate measures to adress the problems and prevent future occurence. We would be very happy if you gave us the opportunity to revoke your bad impressions of our house and turn them into good momeries. We hope to welcome you back in the near future. Sincerely, Maximilian Müller Quality, Training & Project Leader

In partnership with TripAdvisor

Other web-users rate our hotel

  • 270 reviews 9.4/10 Location
  • 395 reviews 6.7/10 Room
  • 546 reviews 7.8/10 Service
  • 7 reviews 7.7/10 WiFi
  • 227 reviews 9.2/10 Vibe
  • 163 reviews 7.6/10 Breakfast
  • 141 reviews 8.2/10 Amenities
  • 84 reviews 7.4/10 Bar

Powered by Trustyou

Our other establishments nearby

All our hotels in Berlin