Novotel Berlin Am Tiergarten Hotel 4 stars

All good but had a towel in my room with what looked like blood stains. I’m not too picky but cleanliness is really important...

Yet again a very enjoyable stay at this hotel. Room well appointed and comfortable. Food in restaurant excellent. Helpful and friendly staff in all roles, including cleaner.

Very personal. I really like visiting your hotel because of the friendly helpfull staff.

Great location with all the amenities you need

It was a real pleasure to stay at NOVOTEL AM TIERGARTEN hotel. I was not wrong to choose it for this stay. I was much more comfortable than last year at N-Mitte. Congratulations on the nice breakfast, excellent hygiene and all the amenities. Small SPA is also good, quiet and clean. We recovered well there from a busy day and cold weather. I believe I will take a room here again next time. The staff was extremely friendly, all our needs were addressed promptly and thank you for that.

The rooms are comfortable, clean and housekeeping good. I used some of the other facilities such as the gym and sauna. That contributed to the good experience. Good breakfast and friendly staff.

We stay at Accor Tiergarten because of excellent rooms and food, friendly efficient staff, with brilliant location

Comfortable. Efficient and good food

Over night stay, No surprises. Clean / Quiet environment.

I stay at this Novotel regularly and find both the staff and accommodations to be wonderful. Clean rooms of generous proportions. The location is close to our HQ and still a short distance to the city center. I would happily recommend to visitors of Berlin!

There’s not much I can say, like always I enjoy staying at the Novotel Tiergarden .

Very satisfied with room and breakfast

I was pleasantly surprised to be upgraded to a suite. I did not expect this. Thank you. The staff was very nice and helpful (as always, hence I keep coming back to your hotel!)

Hello dear Novotel am Tiergarten employees, big thanks to each department of the hotel for the work, special thanks to receptionist that made our check in better and to the gentleman concierge, overall as an Accor employee this Novotel seems like one of the best in the brand. Definitely would stay here again, everyone was open, postive and pro-guest minded. Thank you once again for this unforgettable stay. Kindest regard from your college from Prague

I booked this stay for our family of 3 persons. I got it with a discount through an advance sale on the Accor website, breakfast included. This would have been a great stay, had our accomodation experience also not been "discounted". Toilet: When we arrived, the first thing we sought out was the toilet. You could see that it has not been cleaned thoroughly (more like a fast swish and swipe) as there were still remnants of previous use. There were also lots of hair on the toilet floor. To top that, there was a brown tablet/pill lying on the floor! Just imagine if you have dogs or young kids with you (This hotel accomodates pets, which I think is great). Main room: On the upper corner of the room, where the headboard is, there were still big "crumbs" of whatnots. It appears that the vacuuming here was also not done thoroughly. Maybe only in the middle? I don't know. Bathroom: There was just 1 set of toiletries, and at that, incomplete (1 small sachet containing cosmetic pads and earbuds, 1 small bottle of shampoo, 1 small bottle of lotion, NO conditioner). And remember, there were 3 of us. I could have probably asked for additional sets but I assumed it to be part of 4-star services, that it will be there for you when you arrive--complete. The water glasses provided in the bathroom were not clean at all. For me it looked like they were just wiped dry before replacing them on the little paper doilies (which were also stained!) as there were thick hard water stains at the bottom, inside. There was a foul odor coming from the bathroom sink. This comes out after each use, although it was not clogged at all. Misc.: -There were no bathrobes and slippers. I have stayed in other Novotels which provided slippers and bathrobes, so I don't know if this is the same for all Novotels in Germany. -TV (more like a monitor) was very small, positioned at the edge of the writing desk and not on the wall. As you may have noticed, the above were the negative aspects of our stay. The rest is positive. The food/breakfast: - Wide variety of offer - freshness - the dining service, prompt, friendly, and respectful. - the time for breakfast is more than sufficient. You can enjoy a relaxed breakfast. - the atmosphere is relaxed -taste is a matter of taste. For me very satisfactory. Bed: - Soft but firm, not saggy - a set of soft and hard pillows (not comfy, but having this choice is nice) - the sofa with the pull-out bed was comfortable for our adult son. Toilet: -separate from the bathroom! Bathroom: - Bathtub separate from the shower stall! Accomodation: - the possibility of 3 persons being able to stay in 1 room. - The possiblility of pet accomodation. *I like the fact that if you choose not to have your room cleaned/towels replaced during your stay, you can let them donate some of the money saved though this, to help the environment- plant trees. This is great for short stays like 1-2 nights, even 3. Everything else is to our expectations of a 4-star hotel. But like I said, I didn't like the fact that we were made to feel like we got this accomodation experience because we bought it at a discounted rate, you know, in the line of "You get what you paid for!"