Mercure Auckland Queen Street 4 stars

Customer review rating (ALL Rating) 4.4/5 196 reviews

ALLSAFE approved hotel

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Mercure Auckland Queen Street
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+ 14 Services

Hotel location

Mercure Auckland Queen Street

500 Queen Street
1010 auckland
new zealand

Fax: (+64)9/2816364

Check-in from 14h00

Check out up to 11h00

  • By plane

    AUCKLAND AIRPORT At 25km / 15 miles

  • By boat

    AUCKLAND At 2km / 1 miles

  • By car

    AUCKLAND At 1km / 0 miles

  • By train

    AUCKLAND At 2km / 1 miles

  • By train

    BRITOMART At 2km / 1 miles

GPS:-36.8567927, 174.7619403

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms

The Basement Restaurant & Bar

The Basement Restaurant & Bar is currently closed as it is undergoing a refurbishment to be reopened by a 3rd party. We are excited to welcome the new restaurant opening in February 2022.

Our accommodation(s)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 30

  • Maximum capacity: 10 people

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Our guest reviews for
Mercure Auckland Queen Street

100% genuine reviews from our guests

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ALL Rating 4.4/5

196 reviews

Relaxing and pleasant

Customer review rating 4.5/5

Julie T. Couples - 12/01/2022 Confirmed reviews ALL

Great for a little get away, great location and quiet. Very efficient service too

Well located and good services

Customer review rating 5.0/5

Mai D. Couples - 12/01/2022 Confirmed reviews ALL

Damian was very helpful and professional in his role as a Receptionist. He made us felt very welcomed and comfortable with our stay at Mercure. His answers to our questions were very knowledgeable and gave us sufficient information.

Shoddy operations, disappointing accommodations

Customer review rating 1.5/5

Anonymous Families - 10/01/2022 Confirmed reviews ALL

A $10 bottle of wine to pay off my breakfast and 30 credit at my stay. The reservation was for a two beds room, but it was actually a king bed room, and we had to wait 20 minutes for the king bed to go out and replace it with two beds. The room was not soundproof, and I could hear the music playing clearly next door, so I couldn't sleep at all. I checked out that night and stayed in the room for less than 5 hours.

Perfect for me

Customer review rating 5.0/5

Tim Solo - 22/12/2021 Confirmed reviews ALL

What can I say! Everything went well, especially given how we all have to operate these days. Thanks for making my stay a great one.

Great location. Modern fit out.

Customer review rating 4.0/5

Clifford Couples - 19/12/2021 Confirmed reviews ALL

Great location at the top of Queen St. Modern, clean rooms. SKY wasn't connected which was unexpected (due to low occupancy during lockdowns).

Awesome

Customer review rating 5.0/5

Victor J. Solo - 18/12/2021 Confirmed reviews ALL

I checked in very late, like 1 am, Sunny is very friendly and helpful, Sunny is the man

Tidy and well presented close to the city

Customer review rating 4.0/5

Linda C. Solo - 18/12/2021 Confirmed reviews ALL

I was greeted by friendly staff and the room was of a good standard.

Super Friendly staff and Top Notch facilities!

Customer review rating 4.5/5

Al Couples - 13/12/2021 Confirmed reviews ALL

A stunning place to stay in the city. Sonny was perfect when I booked and both staff we met when we checked in were a credit to the organisation. Room was small but perfectly laid out - Bathroom was awesome - my wife wants the shower at home rebuilt now!!!

Good stay and central location

Customer review rating 4.0/5

Mathew Business - 12/12/2021 Confirmed reviews ALL

Excellent room with balcony, very modern furnishings. Parking is too far from the Hotel and not easily accessible. Sky Channels were limited.

Good stay

Customer review rating 4.5/5

Anonymous Families - 10/12/2021 Confirmed reviews ALL

Good location. Friendly staff. Comfortable room

Dear Yan, Thank you for taking the time to fill in the survey, as we are a new hotel it really helps for us to know the areas we are doing well and where we can improve. I am delighted to read that you had an enjoyable stay and were able to enjoy our amazing city fringe location and my friendly team. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon. Kind Regards, Amanda Evans Operations Manager

Great stay

Customer review rating 5.0/5

Centaine Couples - 05/12/2021 Confirmed reviews ALL

The Onsite GM was fantastic. We arrived pretty exhausted and our room was ready (on a higher floor as requested but not expected) and he gave us a discount on the rate which was above and beyond and not expected but truly appreciated. We had the hotel to ourselves, it was very very well cleaned with a great bed and even better shower. When we needed extra cutlery, we were brought it within minutes and when we were checking out, we were given a late checkout as well. Absolutely superb service, would stay there again. We would just uber up Queen street next time!

Great little stay

Customer review rating 4.5/5

Derek G. Couples - 14/11/2021 Confirmed reviews ALL

Nice and new hotel. Comfortable and cosy.

Dear Derek, Thank you for taking the time to fill in the survey, as we are a new hotel it really helps for us to know the areas we are doing well and where we can improve. I am delighted to read that you had an enjoyable stay. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon. Kind Regards, Amanda Evans Operations Manager

Delightful

Customer review rating 5.0/5

Anonymous Couples - 01/11/2021 Confirmed reviews ALL

Beauty cleN I'll stay again

Dear Brooklyn, Thank you for taking the time to fill in the survey, as we are a new hotel it really helps for us to know the areas we are doing well and where we can improve. I am delighted to read that you had an enjoyable stay and our cleanliness was up to standard. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we look forward to seeing you again. Kind Regards, Amanda Evans Operations Manager

Excellent location for us for a function

Customer review rating 4.5/5

Anonymous Business - 08/10/2021 Confirmed reviews ALL

We were well looked after in our time and the food and service provided was great. The space we were placed in was great for our needs and we were give appropriate access to screens and stationary.

Dear Wayne, Thank you for taking the time to fill in the survey, as we are a new hotel it really helps for us to know the areas we are doing well and where we can improve. I am delighted to read that you enjoyed our conference facilities and the service received meet your expectations. Thank you for your kind feedback, and I hope we have the pleasure of your company in the future. Kind Regards, Amanda Evans Operations Manager

Fantastic Service

Customer review rating 5.0/5

N Business - 02/09/2021 Confirmed reviews ALL

Didn't get to stay because of COVID but had great customer service from the team and would definitely stay again!

Dear Nathan, I am glad to hear you talk so highly of the customer service you received, it definitely has been a trying time. We look forward to you coming to stay once everything settles back down. Sincerely, Amanda Evans Operations Manager

Amazing staff

Customer review rating 5.0/5

Bryn H. Business - 25/08/2021 Confirmed reviews ALL

I take my hat off to the staff. From check in to check out every single interaction I had with the team was outstanding. Rooms and facilities were nice but that makes the stay comfortable. The staff make the stay memorable. Will be back

Dear Bryn, We very much appreciate your comments regarding your stay at the Mercure Auckland Queen Street. Reading this absolutely made my day thank you for your kind words, I will definitely pass this onto my team and I am sure they will be as delighted as I was to read it. As we are still a very new hotel we would greatly appreciate if you would share your lovely sentiment with tripadvisor if you had the time :) Thank you again for sharing your experience and I hope we will be able to see you again soon! Sincerely, Amanda Evans Operations Manager

Business Traveller

Customer review rating 4.0/5

Anonymous Business - 25/08/2021 Confirmed reviews ALL

Good clean rooms. Not too far, via UBER if you want to head down to the bottom end of Queen St.

Dear Malo A., Thank you for taking the time to respond to this survey. I am glad you had an enjoyable stay and that the cleanliness was up to you preferred standard and you were able to enjoy our location on the fringe of the city. We look forward to seeing you again. Sincerely, Amanda Evans Operations Manager

A value for money

Customer review rating 4.5/5

Agnesnz Business - 23/08/2021 Confirmed reviews ALL

Along the bus route, the room is spacious, clean and most of all the service staff are absolutely a delight to deal with. the restaurant has a good menu and the fish dish i ordered was simply delicious. There are very few business hotels in the midrange price level and this is one hotel i highly recommend. It will not disspoint.

Dear Agnes, We very much appreciate your comments regarding your stay at the Mercure Auckland Queen Street. It was a pleasure to have you stay with us once again and thank you so much about your kind words about my team, I will make sure to pass it on to them. As we are still a very new hotel we would greatly appreciate if you would share your lovely sentiment with TripAdvisor if you had the time :) I look forward to seeing you back again once everything goes back to normal. Sincerely, Amanda Evans Operations Manager

Great room. Perfect location. Lovely staff

Customer review rating 4.0/5

Halie Families - 23/08/2021 Confirmed reviews ALL

Had a great 2 day stay. Rooms are lovely. Clean, modern, everything you need. Wouldn't recommend the restaurant. Only 2 staff. Long wait. Empty glasses for ages before asked about extra drinks. The food was meh! Fries were the nicest. Will definetly stay here again just not dine.

Dear Halie, We very much appreciate your comments regarding your stay at the Mercure Auckland Queen Street. I am delighted you enjoyed your stay and found the rooms to be lovely and modern but am saddened that the service received at the restaurant but damper on what was otherwise an enjoyable stay. You would be happy to hear that we are taken back ownership of the restaurant in the coming months so will be doing a complete overhaul. I hope you will provide us the opportunity to change your mind about the restaurant once this happens! Thank you again for sharing your experience and I hope we will see you again. Sincerely, Amanda Evans Operations Manager

Fantastic - Awesome stay with VERY accomodating, flexible and very friendly staff that just went the extra mile.

Customer review rating 4.5/5

Jonathan P. Business - 20/08/2021 Confirmed reviews ALL

Your staff were absolutely awesome!! NZ announced a lockdown just before I arrived. Your staff couldn't have been more accomodating. I was flying out at 9pm the next day and they let me stay right through until when I needed to leave to go the airport - and most importantly at no extra charge. I think I was the last person left in the hotel and they arranged lunch, coffees and fruit. I have just signed up to Accor rewards program and I'm not normally a big fan of staying at hotels, but this worked out perfectly - I will definitely be back!

Dear Jonathan, We very much appreciate your comments regarding your stay at the Mercure Auckland Queen Street. I am delighted to hear we changed your mind on what hotel service should be! It was our pleasure to offer you assistance in which was already a very stressful time! As we are still a very new hotel we would greatly appreciate if you would share your lovely sentiment with TripAdvisor if you had the time :) Thank you again for sharing your experience and I hope we will see you again when things finally go back to normal. Sincerely, Amanda Evans Operations Manager

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