Rixos President Astana

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Rixos President Astana 5 stars

Customer review rating (ALL Rating) 4.6/5 465 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Unique location

  • Unique Lobby bar

  • Meetings & Events

  • Largest Spa in town

  • Traditional Turkish restaurant

Hotel location

Rixos President Astana

Kunayeva 7
10000 ASTANA
Kazakhstan

  • By plane

    INT ASTANA AIRPORT At 12km / 7.46 miles - Shuttle paying

GPS:51.133834, 71.42131448

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Our guest reviews

Our guest reviews for
Rixos President Astana

100% genuine reviews from our guests

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ALL Rating  4.6/5  465 reviews

TripAdvisor Rating  4.5/5  483 reviews

Certificate of excellence 2022

Good stay

Customer review rating 5.0/5

Zhumakyz Business - Confirmed reviews ALL

Excellent

Уважаемая Жумакыз Калиева, Мы Вам очень благодарны за оставленные комментарии. Нам всегда очень приятно получать позитивные отзывы. Я обязательно дам знать Ваше мнение всем сотрудникам. Я уверен, что такие отзывы послужат хорошей мотивацией для всего персонала, т.к. мы постоянно работаем над улучшением качества обслуживания. Спасибо еще раз за Ваш отзыв и мы надеемся что Ваш следующий визит будет столь же приятным, как и этот. С уважением, Отдел по работе с гостями.

Enjoyable Stay: Well located; Excellent service

Customer review rating 4.5/5

Paul Solo - Confirmed reviews ALL

A very enjoyable stay; location and facilities were excellent, and service was prompt and accommodating.

Dear Paul L., We very much appreciate your comments regarding your stay at the Rixos President Astana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relation team

Good stay

Customer review rating 4.5/5

Waldemar M. Business - Confirmed reviews ALL

Good location, great service, except the sauna/fitness area - unfriendly (unskilled) staff. Sauna area was untidy, wet floor and dangerously slippery tails on sauna entry, everywhere used towels. The rest room was not accessible - locked

Dear Waldemar Karl M., Thank you for taking the time to tell us about your experience at the Rixos President Astana. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Rixos Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Relations Department.

Good stay

Customer review rating 4.0/5

Farhang Business - Confirmed reviews ALL

By my opinion every thing was good but some room services not good as previous times

Dear Farhang Mazaher T., We very much appreciate your comments regarding your stay at the Rixos President Astana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Department.

Super team

Customer review rating 4.5/5

Andrea A. Business - Confirmed reviews ALL

Great team at reception and concierge.

Dear Andrea A., We very much appreciate your comments regarding your stay at the Rixos President Astana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Team

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Hotel Staff and management kind and very helpfull

Dear Adem S., Thank you for choosing Rixos President Hotel Astana and for taking the time to review your stay with us. It is always a great pleasure to receive such positive feedback and we'll make sure to share it with the whole team! We hope we have the pleasure of welcoming you back soon whenever your travels take you to Nur-Sultan! Sincerely, Guest Relations Team

Didn't feel like a premium brand

Customer review rating 1.5/5

J Business - Confirmed reviews ALL

Fine rooms. Great Turkish restaurant. No recognition of Diamond status whatsoever (no upgrade, no welcome amenity, no drinks voucher). Red wine served extra cold at the bar. Forbidden to bring a glass to the room.

Dear Jacob Johan S., Thank you for taking the time to provide feedback on your recent experience at Rixos President Hotel Astana. Your feedback is important to us as it gives us an opportunity to re-evaluate our services and gives us scopes for further perfection. We do apologize for all the inconveniences you have faced during your stay. Please rest assured that your comments have already been shared with the team in an effort to always improve our service. Sincerely, Guest Relations Team

Great stay in Astana

TripAdvisor rating 5.0/5

simonrevell Business - TripAdvisor review

Made very welcome by all staff members, excellent location and facilities, rooms very good and very friendly staff, food was good with very good service. My only criticism was that the rooms get extremely hot.

Dear Simon Revell, Thanks for taking the time to share such wonderful feedback from your stay at Rixos President Hotel Astana. We are so delighted to hear that you found our location to be so convenient within Nur-Sultan city and that our staff delivered excellent service. We are truly honored to be able to receive your wonderful feedback and it will be our pleasure to share it with the rest of the team. Thanks again and we hope to welcome you back to Rixos President Hotel Astana soon. Hospitably yours, Guest Relations team.

Good service and excellent location.

Customer review rating 4.5/5

Omer K. Families - Confirmed reviews ALL

As always very pleasant and only inconvenienced by problems with the internet connection

Dear Mehmet Omer K., We very much appreciate your comments regarding your stay at the Rixos President Astana. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relation team

maximum confort, kindness of staff, always ready to help, excelent swimmingpool!!!!

Customer review rating 5.0/5

Antonio Business - Confirmed reviews ALL

It was a two days stay. When you travel from long distances, you really apreciate the help of the staff. The place is very confortable. The inner square is nice and pleasant as it helps to avoid claustrophobia of other hotels.

Dear Antonio A., We very much appreciate your comments regarding your stay at the Rixos President Astana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Darkhan Bigarin, Front Office Manager

Good Location

Customer review rating 4.0/5

Chao Business - Confirmed reviews ALL

The reception is friendly.

Dear Chao Z., We very much appreciate your comments regarding your stay at the Rixos President Astana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Darkhan Bigarin, Front Office Manager

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

The condition of the rooms is poor. In one of the rooms the air conditioner does not work, in the other room there was a strange smell + in all the rooms it was blowing from the windows.

Dear Mr. M., Thank you for taking the time to tell us about your experience at the Rixos President Astana. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Rixos Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours, Darkhan Bigarin, Front Office Manager

Great Get Away

Customer review rating 5.0/5

Soy Couples - Confirmed reviews ALL

Great Hotel with good selection for breakfast and comfortable bed. Wonderful staff, very friendly and attentive to your needs.

Dear Soy Try T., We very much appreciate your comments regarding your stay at the Rixos President Astana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Darkhan Bigarin, Front Office Manager

Excellent Hotel in the hart of Nur-Sultan

TripAdvisor rating 5.0/5

Rudi0802 Couples - TripAdvisor review

Great hotel and service. Shutlle from & to the airport was very good. Room was neat and equipped with every comfort. The breakfast was very extensive and the staff were very friendly. They also provide good information about what to discover in the city or how you can best use public transportation.

Dear Guest (rudid918) What a brilliant review! Thank you so much for taking the time to share with us your great impressions about your recent stay at Rixos President Hotel Astana! It brings me great joy and pride to read that you had such a pleasant stay with us and that you were impressed with our beautiful facilities, excellent rooms, delicious breakfast offering, and above all the friendly, helpful and attentive service offered by our team members. Thank you again for your kind words and great feedback and we truly look forward to your next visit. Hospitably yours, Tansel Tercan, General Manager

Rixos President Astana Hotel

TripAdvisor rating 5.0/5

Steve P Couples - TripAdvisor review

Excellent hotel - a pleasure to be there. Professional yet friendly staff helped make this a very enjoyable and relaxing visit. This is a great place from which to visit Astana as it is close to many of the major points of interest in the city.

Dear Guest (Daydream45157763909) Thank you for taking the time to provide such a positive review following your recent stay at Rixos President Hotel Astana. We were delighted to welcome you to the hotel, and I am thrilled that everything about your stay exceeded your expectations and you were looked after so well by our outstanding team. Thank you also for your comments regarding our enviable central location which is indeed ideally placed to enjoy many of Astana’s top attractions. We all look forward to welcoming you back again very soon. Hospitably yours, Tansel Tercan, General Manager

Our most recent 20 reviews

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