Rixos President Astana 5 stars

Customer review rating (ALL Rating) 4.7/5 699 reviews

Rixos President Astana - Image 1
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Kunayeva 7, 010000 ASTANA, Kazakhstan

Description

Hotel extras

  • Unique location

  • Unique Lobby bar

  • Meetings & Events

  • Largest Spa in town

  • Traditional Turkish restaurant

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Rixos President Astana

Kunayeva 7
010000 ASTANA
Kazakhstan

GPS:51.133834, 71.42131448

Telephone
Fax +7 7172 24 27 60

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  699 reviews

TripAdvisor Rating  4.4/5  508 reviews

Exceptional Stay and Outstanding Service

Customer review rating 5.0/5

Aqsa A. S. Business - Confirmed reviews ALL

Dear Mr. Aqsa A. S., Let us thank you for taking the time to share your impressions of our hotel. Your feedback is very important to us as we always value our guests\' opinions and strive to exceed their expectations. Your warm feedback will be passed on to the team to keep us motivated. We look forward to your next visit and try to make it even more enjoyable. Regards, General Manager Tansel Terсan

Well located for my clients

Customer review rating 4.0/5

Emma -. Business - Confirmed reviews ALL

Dear Ms. M., Thank you for sharing your detailed feedback following your recent stay with us. We are glad to hear that our location was convenient for your business needs and that you enjoyed the cleanliness of the hotel and the excellent service provided by our staff, particularly in the Turkish restaurant. We also appreciate your comments on the helpfulness of our team, and we will make sure to share your positive remarks. We are truly sorry for the inconvenience you experienced with the WiFi connection, as we understand how important it is for business travelers. We are currently working on improvements to enhance the WiFi service, and your feedback will certainly help us prioritize this matter. We also regret the issues you encountered with the “freezing” of funds on your credit card. We are still investigating the situation to ensure that this process is handled more smoothly in the future. We apologize for the frustration it caused, especially with the additional charges you incurred. Please know that we take your concerns seriously and will work to avoid such situations going forward. Regarding sustainability, we appreciate your suggestion about recycling bins at the reception, and we will look into ways to further improve our environmental initiatives. Once again, thank you for your valuable feedback, and we hope to welcome you back soon for a more seamless experience. Kind regards, General Manager Tansel Tercan

I upgraded to Presidental Suit. Thanks.

Customer review rating 4.5/5

M.oğuz Ö. Business - Confirmed reviews ALL

Dear Mr O., Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed the SPA services, and we will be sure to pass along your kind words to Nurcana for her excellent work. We're also glad that you appreciated the upgrade to the Presidential Suite. However, we sincerely apologize for the issues you've encountered with communication and the service quality of our waitstaff. Please know that we take your comments seriously, and we will address the language barrier and service concerns with our team to ensure a better experience for our future guests. We truly value your feedback and hope to have the opportunity to welcome you back for an improved stay. Kind regards, General manager Tansel Tercan

Great

Customer review rating 5.0/5

Darko S. Business - Confirmed reviews ALL

Dear Mr S. Darko, Thank you for taking the time to share and rate the hotel so highly. We are happy to hear that your stay was satisfactory and that you left a good impression of our hotel. We are also very happy that you enjoyed our SPA. We hope that your next stay will be even more positive. We look forward to welcoming you back to Rixos President Astana Hotel. Regards, General Manager Tansel Terсan

Customer review rating 4.0/5

Dauren. Solo - Confirmed reviews ALL

Dear Mr. D., Thank you for sharing your feedback! We are glad to hear that you had a generally positive experience with our hotel, especially regarding breakfast, cleanliness, and our sustainability efforts. We sincerely apologize for the discomfort caused by the room temperature and the Wi-Fi connection. Your comments about sealing the windows and improving the internet speed are very much appreciated, and we will take them into account for future improvements. We also appreciate your input regarding the check-in experience and room warmth. We hope to have the opportunity to welcome you back and provide an even better stay next time. Thank you for choosing us! Kind regards, General Manager Tansel Tercan

In partnership with TripAdvisor

Other web-users rate our hotel

  • 133 reviews 9/10 Location
  • 253 reviews 7.2/10 Room
  • 353 reviews 9/10 Service
  • 8 reviews 4.1/10 WiFi
  • 158 reviews 8.3/10 Food
  • 152 reviews 9.1/10 Breakfast
  • 111 reviews 7.3/10 Vibe
  • 84 reviews 7.4/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.