Rixos President Astana 5 stars

Customer review rating (ALL Rating) 4.7/5 388 reviews

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Kunayeva 7, 010000 ASTANA, Kazakhstan

Description

Hotel extras

  • Unique location

  • Unique Lobby bar

  • Meetings & Events

  • Largest Spa in town

  • Traditional Turkish restaurant

Our accommodation(s)

Hotel location

Rixos President Astana

Kunayeva 7
010000 ASTANA
Kazakhstan

GPS:51.133834, 71.42131448

Telephone
Fax +7 7172 24 27 60

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  388 reviews

TripAdvisor Rating  4.4/5  519 reviews

Customer review rating 2.0/5

Alexander V. Business - Confirmed reviews ALL

The rooms really feel like form the previous century and it urgently requires a make-over in my opinion. The staff is very friendly and they took my comment seriously. However, I will only return once the rooms are renovated. The breakfast room is also not very inviting, very big and noisy with little charm. Not what I would expect from a 5 star hotel.

Dear Mr. Alexander V., Thank you for your feedback and for taking the time to share your impressions of your stay with us. We sincerely regret that the condition of the rooms and the atmosphere in the breakfast area did not meet your expectations and caused you disappointment. All the points you have mentioned — the need for room renovation, the overall ambiance, as well as the size and noise level of the breakfast room — have been carefully noted. Please be assured that your comments will be shared with the hotel management for thorough review and consideration as part of our ongoing efforts to improve our facilities and services. We truly appreciate your honest opinion and thank you for acknowledging the friendliness and attentiveness of our team. Your feedback is very important to us and helps us identify areas where we can do better. Please accept our sincere apologies for the inconveniences experienced. Kind regards, General Manager Tancel Tercan

Great hotel

TripAdvisor rating 4.0/5

AndersUA TripAdvisor review

Absolutely central location, perfect for business trips and interacting with governmental bodies. A bit outdated rooms (noisy aircon) but excellent service and breakfast.

Dear Mr. Anders, Thank you for your thoughtful review and for choosing to stay with us. We're delighted to hear that you enjoyed our central location, excellent service, and breakfast — especially during a busy business trip. We appreciate your feedback regarding the room and air conditioning. While our style leans toward the classic, we strive to ensure that everything remains clean, functional, and comfortable for our guests. We truly hope to have the pleasure of welcoming you back in the future. Kind regards, General Manager Tansel Tercan

Customer review rating 5.0/5

Sergey S. Friends - Confirmed reviews ALL

Enjoyed the spa

Dear Mr. S., Thank you so much for your comment on our service. We are glad that your experience in SPA was joyful! We would be delighted to welcome you again and offer improved conditions for your stay. Sincerely, General Manager Tansel Tercan

Customer review rating 5.0/5

William R. Business - Confirmed reviews ALL

Kind and courteous service and a well appointed room. I will return the next time I am in Astana

Dear Mr. William Thomas R., Thank you for your high praise! Your emotions are the best reward for our team. We are always happy to create an atmosphere of coziness, comfort, and relaxation for you. We look forward to welcoming you back to Rixos President Astana! Sincerely, General Manager Tansel Tercan

not five star

TripAdvisor rating 3.0/5

Stay91178 TripAdvisor review

This place has the best saunas in town, but the rooms and service are disappointing. The selection of saunas and their maintenance are excellent, although the pool is often crowded. Rooms smell of smoke and look tired. The personnel try to help but are poorly trained and often fail to understand customer requests. Staff seem to have little authority and appear intimidated by their foreign managers. Overall, it’s run with the kind of indifference you often see in Turkish hotels — great facilities, mediocre hospitality.

Dear Guest, Thank you for taking the time to share your feedback. We’re pleased to hear that you enjoyed our sauna facilities and appreciated their quality and maintenance. However, we’re truly sorry to learn that other aspects of your stay did not meet your expectations. Your comments regarding the service, room condition, and staff training are being taken seriously, and we will review these areas with our team to ensure improvements are made. We strive to offer not only excellent facilities but also warm and attentive hospitality, and we regret that this was not your experience. We also want to clarify that we value all our team members equally and work hard to create a supportive and respectful environment for both guests and staff, regardless of background or position. We hope to have the opportunity to welcome you again in the future and provide a more enjoyable experience. Warm regards, General manager Tansel Tercan

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Other web-users rate our hotel

  • 123 reviews 8.9/10 Location
  • 221 reviews 7.4/10 Room
  • 331 reviews 8.9/10 Service
  • 8 reviews 6.2/10 WiFi
  • 152 reviews 8/10 Food
  • 138 reviews 8.8/10 Breakfast
  • 121 reviews 7.7/10 Vibe
  • 84 reviews 7.2/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.