Rixos President Astana Hotel 5 stars

Customer review rating 4.6/5 1,343 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Rixos President Astana
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+ 23 Services
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Room 1

Number of guests
Children's age
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Hotel extras

  • Unique location

  • Grandiose lobby bar

  • Meetings & Events

  • Largest Spa in Astana

  • Traditional Turkish restaurant

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • INT ASTANA AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Other sports activitiesPaying
Catering
  • BreakfastPaying
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available

Hotel location

Rixos President Astana

Kunayeva 7
10000
astana
kazakhstan

Tel: +77172245050

Fax: (+7)7172242760

Check-in from 14h00

Check out up to 12h00

  • By plane

    INT ASTANA AIRPORT At 12km / 7.46 miles - Shuttle paying

GPS :51.133834, 71.42131448

Our accommodation(s)

Deluxe King Room

Accessible room
  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Deluxe Twin Room

Accessible room
  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Premium King Room

Accessible room
  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Premium Twin Room

Accessible room
  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)
Rooms

Our restaurants and bars

KUBBE

Type of cuisine: Barbecue

Summer restaurant in garden place. Refreshing beverages, a variety of grilled dishes, and sweet-scented hookah. A bar zone, a show kitchen, barbeque concept, and live music. There are 10 bungalows with glass windows and leather lounge furniture.

AL FARABI RESTAURANT

Type of cuisine: International

Al Farabi Restaurant, the main restaurant of the hotel, is an ideal destination for a leisured breakfast or a lunch, with a great variety of international cuisine dishes. Breakfast weekday: 07:00 a.m. - 10:30 a.m. Weekend day: 07:00 a.m. - 11:00 a.m.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AKSAM RESTAURANT

Type of cuisine: Regional

Exotic culinary delights from the Middle East inspired by the Osman cuisine. Handicraft decoration and awless service bring some extra authenticity to the exquisite atmosphere of the restaurant that can seat up to 60 persons. There are two VIP lounges.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE IRISH PUB

Non contractual photo

Live music every day, a selection of special wines, elegant beverages as well as a wide range of delicious beers and world famous cigars are available at the Irish Pub.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY BAR

Non contractual photo

Lobby Bar offers a rich variety of sorts of tea, coffee, elite alcohol, snacks, deserts, and home-made cakes. It sits up to 100 persons, has an atrium with a high ceiling, a confectionary and Asian areas, an international menu, and live music. Mon - Sun

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 492

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Rixos President Astana

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

1,343 reviews

tripadvisor

TripAdvisor Rating 4.5/5

471 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Great customer service

Customer review rating 4.6/5

Indira K. Families - 05/01/2021 Confirmed reviews ALL

The hotel location is great. The food and SPA is also very good quality. But the customer service makes this hotel outstanding compared to other similar brand hotels. I booked the hotel with special offer Winter Festive, through Instagram advertising. It was the best deal in town!!!

Уважаемая Г-жа. Кенес, Мы Вам очень благодарны за оставленные комментарии. Нам всегда очень приятно получать позитивные отзывы. Я обязательно дам знать Ваше мнение всем сотрудникам. Я уверен, что такие отзывы послужат хорошей мотивацией для всего персонала, т.к. мы постоянно работаем над улучшением качества обслуживания. Спасибо еще раз за Ваш отзыв и мы надеемся что Ваш следующий визит будет столь же приятным, как и этот. Искренне Ваш, Дархан Бигарин, Front Office Manager

Good stay and we’ll located.

Customer review rating 4.6/5

Anonymous Friends - 05/01/2021 Confirmed reviews ALL

Everything was great except our room supplies were not replenished daily. One day we didn’t have shampoo, the next the drinking utensils were taken away, sometimes we weren’t supplied with drinking water. It made things a bit frustrating.

Dear Tarja Anneli M., Thank you for taking the time to tell us about your experience at the Rixos President Astana. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Rixos Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours, Darkhan Bigarin, Front Office Manager

Good stay

Customer review rating 4.6/5

Anonymous Families - 20/12/2020 Confirmed reviews ALL

Check in/out - The receptionist forgot to offer me the welcome drink (I had to inquire about it the next day) and I have asked about the late check out, he mentioned that it is OK and do not have to pay for it. Being a Silver member both belong to my benefits. Would be good if the reception staff is familiar with the Accor club card benefits. The next day a lady was more straightforward and helped me to sort things out. Room was nice [next time we will lake the larger room :)], cleaning staff very polite and also the complementary water everyday was a very nice gesture. Advantage about Rixos President Astana is that there is a spa though everyone/customers were without masks. I am not expecting that people in the swimming pool or at sauna wear masks but in the common areas such as relaxing space or people who walk up and and down would wear masks. Specially that there were many people from outside the hotel. These are COVID times so it is very important to keep everyone healthy and safe. Breakfast and Dinner excellent we were very satisfied. We have tried the first time Aksam restaurant absolutely perfect dining experience, would recommend to everyone. In overall the stay was very pleasant and nice and we will for sure come back again.

Dear Mr. M., Thank you for taking the time to tell us about your experience at the Rixos President Astana. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Rixos Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours, Darkhan Bigarin, Front Office Manager

very good service

Customer review rating 4.6/5

S. Business - 17/12/2020 Confirmed reviews ALL

Reception: Very kind and took care customers. Restaurant: Very clean at this pendemic situation

Dear Sang Ho S., We very much appreciate your comments regarding your stay at the Rixos President Astana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Darkhan Bigarin, Front Office Manager

well located

Customer review rating 4.6/5

Andrew A. Business - 19/11/2020 Confirmed reviews ALL

clean tidy and good food

Dear Mr. a., We very much appreciate your comments regarding your stay at the Rixos President Astana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Darkhan Bigarin, Front Office Manager

Good stay and of course good location

Customer review rating 4.6/5

Ziad R. Business - 24/10/2020 Confirmed reviews ALL

It was satisfying meanwhile i should have been upgraded to the next cathegory room as a gold member with accor. But i was given the same category i booked.

Dear Ziad Al R., Thank you for taking the time to tell us about your experience at the Rixos President Astana. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Rixos Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours, Darkhan Bigarin, Front Office Manager

Good stay

Customer review rating 4.6/5

Abdoulhussain K. Business - 24/10/2020 Confirmed reviews ALL

Nice location and good facilities buneed better service and lobby Disin is different ( not Fervidly)

Dear Abdolhossein K., We very much appreciate your comments regarding your stay at the Rixos President Astana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Darkhan Bigarin, Front Office Manager

excellent location and fantastic staff

Customer review rating 4.6/5

Marieneir A. Couples - 19/10/2020 Confirmed reviews ALL

short but totally pleasant. staff in the restaurant during my dinner was amazing.

Dear Marieneir Kelidmar A. Nucette, We very much appreciate your comments regarding your stay at the Rixos President Astana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Darkhan Bigarin, Front Office Manager

nice trip

Customer review rating 4.6/5

Mahpal Families - 29/08/2020 Confirmed reviews ALL

The service is attentive. The environment is beautiful. Very quiet and comfortable. I will come next time!

Dear Ms. T., We very much appreciate your comments regarding your stay at the Rixos President Astana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Darkhan Bigarin

good stay

Customer review rating 4.6/5

Kb Business - 11/03/2020 Confirmed reviews ALL

lovely hotel, very clean, good service and good food.

Dear Kerena Roslyn B., We very much appreciate your comments regarding your stay at the Rixos President Astana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Darkhan Bigarin,

Good Stay

Customer review rating 4.6/5

Bruno Families - 11/03/2020 Confirmed reviews ALL

Relaxing and Comfortable. Meets expectations of the Rixos brand.

Dear Bruno B., We very much appreciate your comments regarding your stay at the Rixos President Astana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Darkhan Bigarin,

Great Spa!!

Customer review rating 4.6/5

Kyon Couples - 02/03/2020 Confirmed reviews ALL

We always stay at Rixos Hotel when we visit Nur-Sultan. The room is spacious and comfortable, and their spa is wonderful. I especially like their Turkish bath (hamam), only Rixos Hotel has the traditional genuine Turkish bath. The only thing they can improve is breakfast.

Dear Kyoko V., We very much appreciate your comments regarding your stay at the Rixos President Astana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Darkhan Bigarin

Good stay

Customer review rating 4.6/5

Rustam A. Business - 24/02/2020 Confirmed reviews ALL

Super

Dear Rustem Zhorashovich A., We very much appreciate your comments regarding your stay at the Rixos President Astana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Disappointed

Customer review rating 4.6/5

Arif M. M. Business - 24/02/2020 Confirmed reviews ALL

The rooms and complete hotel nerds updating.

Dear Arif Mohamed M., Thank you for taking the time to tell us about your experience at the Rixos President Astana. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Rixos Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Darkhan Bigarin,

Just fine

Customer review rating 4.6/5

L.bayaraakhuu Business - 17/02/2020 Confirmed reviews ALL

Excellent

Dear Bayaraakhuu L., We very much appreciate your comments regarding your stay at the Rixos President Astana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Darkhan Bigarin

Home away from home.

Customer review rating 4.6/5

Abdul H. Business - 14/02/2020 Confirmed reviews ALL

Regular guest at the hotel. True comfort, amazing service and wonderful breakfast.

Dear Mr. C., We very much appreciate your comments regarding your stay at the Rixos President Astana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Darkhan Bigarin

Excellent stay at heart of Astana

Customer review rating 4.6/5

Khairi Business - 13/02/2020 Confirmed reviews ALL

Service was attentive n too notch, Bfast was tasty wif v good spread, chexkbij n out was fast and Net was v stable

Dear Khairi Sallehudin Bin A., We very much appreciate your comments regarding your stay at the Rixos President Astana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Darkhan Bigarin

Normal stay

Customer review rating 4.6/5

Diana Business - 10/02/2020 Confirmed reviews ALL

The hotel is conveniently located in the center. The staff is friendly. In the hotel room, the cleaning lady forgot cleaning products near our personal belongings, which caused an impression of untidiness. In the spa center throughout the biz. trip, girls of an ancient profession were noticed. which makes a repulsive impression, especially if you travel with your family.

Dear Ms. B., We very much appreciate your comments regarding your stay at the Rixos President Astana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Darkhan Bigarin

Excellent Hotel

Customer review rating 4.6/5

Chris C. Business - 09/02/2020 Confirmed reviews ALL

Still the best hotel in NurSultan

Dear Christopher Edwin Philip C., We very much appreciate your comments regarding your stay at the Rixos President Astana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Darkhan Bigarin

The staff are phenomenal. I always felt welcome and cared for.

Customer review rating 4.6/5

Philip B. Business - 05/02/2020 Confirmed reviews ALL

I relied heavily on hotel staff and particularly Aigerim. She provided excellent travel and restaurant advice, booked taxis and generally was my lifeline throughout my stay in Astana. Everyone at the hotel was very professional and friendly.

Dear Mr. B., We very much appreciate your comments regarding your stay at the Rixos President Astana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Darkhan Bigarin

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