Rixos President Astana 5 stars

Customer review rating (ALL Rating) 4.7/5 690 reviews

Rixos President Astana - Image 1
Rixos President Astana - Image 2
Rixos President Astana - Image 3
Rixos President Astana - Image 4

Description

Hotel extras

  • Unique location

  • Unique Lobby bar

  • Meetings & Events

  • Largest Spa in town

  • Traditional Turkish restaurant

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Rixos President Astana

Kunayeva 7
010000 ASTANA
Kazakhstan

GPS:51.133834, 71.42131448

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  690 reviews

TripAdvisor Rating  4.4/5  508 reviews

Exceptional Stay and Outstanding Service

Customer review rating 5.0/5

Aqsa A. S. Business - Confirmed reviews ALL

Dear Mr. Aqsa A. S., Let us thank you for taking the time to share your impressions of our hotel. Your feedback is very important to us as we always value our guests\' opinions and strive to exceed their expectations. Your warm feedback will be passed on to the team to keep us motivated. We look forward to your next visit and try to make it even more enjoyable. Regards, General Manager Tansel Terсan

Релакс

TripAdvisor rating 5.0/5

Шынтемир К Solo travel - TripAdvisor review

Уважаемый гость, Благодарим Вас за положительный отзыв и высокую оценку качества обслуживания, предоставленного нашим персоналом. Мы очень рады, что пребывание в нашем отеле оставило у Вас приятные впечатления. Ваши слова вдохновляют нас на дальнейшее совершенствование и повышение уровня сервиса, чтобы каждая деталь вашего пребывания была безупречной. С нетерпением ждем возможности вновь приветствовать Вас в Rixos President Astana. С уважением, Генеральный менеджер Тансель Терджан

Well located for my clients

Customer review rating 4.0/5

Emma -. Business - Confirmed reviews ALL

Dear Ms. M., Thank you for sharing your detailed feedback following your recent stay with us. We are glad to hear that our location was convenient for your business needs and that you enjoyed the cleanliness of the hotel and the excellent service provided by our staff, particularly in the Turkish restaurant. We also appreciate your comments on the helpfulness of our team, and we will make sure to share your positive remarks. We are truly sorry for the inconvenience you experienced with the WiFi connection, as we understand how important it is for business travelers. We are currently working on improvements to enhance the WiFi service, and your feedback will certainly help us prioritize this matter. We also regret the issues you encountered with the “freezing” of funds on your credit card. We are still investigating the situation to ensure that this process is handled more smoothly in the future. We apologize for the frustration it caused, especially with the additional charges you incurred. Please know that we take your concerns seriously and will work to avoid such situations going forward. Regarding sustainability, we appreciate your suggestion about recycling bins at the reception, and we will look into ways to further improve our environmental initiatives. Once again, thank you for your valuable feedback, and we hope to welcome you back soon for a more seamless experience. Kind regards, General Manager Tansel Tercan

I upgraded to Presidental Suit. Thanks.

Customer review rating 4.5/5

M.oğuz Ö. Business - Confirmed reviews ALL

Dear Mr O., Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed the SPA services, and we will be sure to pass along your kind words to Nurcana for her excellent work. We're also glad that you appreciated the upgrade to the Presidential Suite. However, we sincerely apologize for the issues you've encountered with communication and the service quality of our waitstaff. Please know that we take your comments seriously, and we will address the language barrier and service concerns with our team to ensure a better experience for our future guests. We truly value your feedback and hope to have the opportunity to welcome you back for an improved stay. Kind regards, General manager Tansel Tercan

Great

Customer review rating 5.0/5

Darko S. Business - Confirmed reviews ALL

Dear Mr S. Darko, Thank you for taking the time to share and rate the hotel so highly. We are happy to hear that your stay was satisfactory and that you left a good impression of our hotel. We are also very happy that you enjoyed our SPA. We hope that your next stay will be even more positive. We look forward to welcoming you back to Rixos President Astana Hotel. Regards, General Manager Tansel Terсan

In partnership with TripAdvisor

Other web-users rate our hotel

  • 132 reviews 9.2/10 Location
  • 251 reviews 7.2/10 Room
  • 347 reviews 9.1/10 Service
  • 8 reviews 4.1/10 WiFi
  • 155 reviews 8.3/10 Food
  • 153 reviews 9.2/10 Breakfast
  • 112 reviews 7.3/10 Vibe
  • 84 reviews 7.2/10 Cleanliness

Powered by Trustyou

Our other establishments nearby

ibis Astana 3 stars

Customer review rating (ALL Rating) 4.3/5 (305 reviews)

At 3.128 km

See the hotel
All our hotels in Astana