Уважаемый г-н Байсалбаев, Благодарим Вас за оставленный комментарий. Нам очень приятно узнать, что Ваше пребывание в нашем отеле было комфортным, а работа сотрудников службы приема и размещения оставила у Вас столь положительные впечатления. Особенно приятно, что предоставленная возможность позднего выезда в рамках программы лояльности ALL сделала Ваше пребывание еще более удобным. Искренне благодарим Вас за высокую оценку профессионализма и доброжелательности нашей команды. Ваши теплые слова обязательно будут переданы коллегам на стойке регистрации — для них это станет лучшей наградой и дополнительной мотивацией. Спасибо, что выбрали наш отель и являетесь участником программы лояльности ALL. Будем рады вновь приветствовать Вас и сделать Ваш следующий визит таким же приятным и комфортным. С уважением, Команда Rixos President Astana

Dear Mr. c. Utkarsh, Thank you for your kind comment. We are truly pleased to know that your stay with us left you with such positive impressions and that you had a comfortable 3-night experience. Our entire team strives to create a warm and welcoming atmosphere where every guest feels at home and enjoys every moment of their stay. We are delighted that we were able to meet your expectations and make your visit enjoyable. Your kind words are a great motivation for us to continue improving our service and paying attention to every detail. We will be sincerely happy to welcome you again and make your next stay even more comfortable and memorable. Kind regards, Rixos President Astana Team

Dear Mr. Alexander V., Thank you for your feedback and for taking the time to share your impressions of your stay with us. We sincerely regret that the condition of the rooms and the atmosphere in the breakfast area did not meet your expectations and caused you disappointment. All the points you have mentioned — the need for room renovation, the overall ambiance, as well as the size and noise level of the breakfast room — have been carefully noted. Please be assured that your comments will be shared with the hotel management for thorough review and consideration as part of our ongoing efforts to improve our facilities and services. We truly appreciate your honest opinion and thank you for acknowledging the friendliness and attentiveness of our team. Your feedback is very important to us and helps us identify areas where we can do better. Please accept our sincere apologies for the inconveniences experienced. Kind regards, General Manager Tancel Tercan

Dear Mr. S., Thank you so much for your comment on our service. We are glad that your experience in SPA was joyful! We would be delighted to welcome you again and offer improved conditions for your stay. Sincerely, General Manager Tansel Tercan

Dear Mr. William Thomas R., Thank you for your high praise! Your emotions are the best reward for our team. We are always happy to create an atmosphere of coziness, comfort, and relaxation for you. We look forward to welcoming you back to Rixos President Astana! Sincerely, General Manager Tansel Tercan

Dear Mr. B., Thank you very much for your wonderful and detailed feedback regarding your recent stay at Rixos President Astana. We are truly delighted to hear that you enjoyed your time with us and that the service, cleanliness, spa facilities, and room upgrade exceeded your expectations. It is especially rewarding to know that our team members, particularly the housekeeping and front desk staff, contributed positively to your overall experience. Your kind words will certainly be shared with them. We’re also pleased that you appreciated the sustainable initiatives and the recognition of your ALL – Accor Live Limitless Gold status. Your compliments about the bar’s atmosphere, live music, and quality of snacks and drinks are greatly appreciated as well. Your satisfaction is our top priority, and it is always a pleasure to receive such encouraging feedback. Thank you once again for choosing Rixos President Astana. We look forward to welcoming you back in the near future. Kind regards, General Manager Tansel Tercan

Dear Ms. S., Thank you for your valuable feedback and for choosing Rixos President Astana. We are truly pleased to know that your stay felt like a dream and that you appreciated the complimentary upgrade to our Presidential Suite. We regret to hear about the inconvenience regarding our housekeeping service. Please accept our sincere apologies for any discomfort caused. To help us investigate this matter further and take appropriate action, we kindly ask you to provide more details regarding the incident by contacting us directly at as… Your comfort and privacy are very important to us, and we truly appreciate your assistance in helping us improve our service. Kind regards, General Manager Tansel Tercan

Уважаемая г-жа Кагарманова, Благодарим Вас за оставленный комментарий. Нам очень приятно узнать, что Ваш отдых в отеле Rixos President Astana оставил у Вас исключительно положительные впечатления. Спасибо за тёплые слова в адрес команды — для нас особенно важно знать, что Вы почувствовали заботу и внимание со стороны персонала. Отдельная благодарность за высокую оценку наших инициатив в сфере устойчивого развития и за положительные отзывы о программе ALL Accor Live Limitless. С нетерпением ждём новой встречи с Вами в Rixos President Astana! С уважением, Генеральный менеджер Тансель Терджан

Dear Mr. P., Thank you very much for your wonderful feedback and for taking the time to share your experience at Rixos President Astana. We are truly delighted to hear that you enjoyed your stay with us — whether for business or leisure. Your kind words about our service, the comfort and functionality of the rooms, and your impression of Astana mean a great deal to us. As a valued Diamond member of ALL – Accor Live Limitless, your satisfaction is our top priority, and we’re thrilled that we could provide you with a memorable experience. We look forward to welcoming you back in the near future and hope your next stay will be just as exceptional. Kind regards, General Manger Tansel Tercan

Dear Mr. Aqsa A. S., Let us thank you for taking the time to share your impressions of our hotel. Your feedback is very important to us as we always value our guests\' opinions and strive to exceed their expectations. Your warm feedback will be passed on to the team to keep us motivated. We look forward to your next visit and try to make it even more enjoyable. Regards, General Manager Tansel Terсan

Dear Ms. M., Thank you for sharing your detailed feedback following your recent stay with us. We are glad to hear that our location was convenient for your business needs and that you enjoyed the cleanliness of the hotel and the excellent service provided by our staff, particularly in the Turkish restaurant. We also appreciate your comments on the helpfulness of our team, and we will make sure to share your positive remarks. We are truly sorry for the inconvenience you experienced with the WiFi connection, as we understand how important it is for business travelers. We are currently working on improvements to enhance the WiFi service, and your feedback will certainly help us prioritize this matter. We also regret the issues you encountered with the “freezing” of funds on your credit card. We are still investigating the situation to ensure that this process is handled more smoothly in the future. We apologize for the frustration it caused, especially with the additional charges you incurred. Please know that we take your concerns seriously and will work to avoid such situations going forward. Regarding sustainability, we appreciate your suggestion about recycling bins at the reception, and we will look into ways to further improve our environmental initiatives. Once again, thank you for your valuable feedback, and we hope to welcome you back soon for a more seamless experience. Kind regards, General Manager Tansel Tercan

Dear Mr O., Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed the SPA services, and we will be sure to pass along your kind words to Nurcana for her excellent work. We're also glad that you appreciated the upgrade to the Presidential Suite. However, we sincerely apologize for the issues you've encountered with communication and the service quality of our waitstaff. Please know that we take your comments seriously, and we will address the language barrier and service concerns with our team to ensure a better experience for our future guests. We truly value your feedback and hope to have the opportunity to welcome you back for an improved stay. Kind regards, General manager Tansel Tercan

Dear Mr S. Darko, Thank you for taking the time to share and rate the hotel so highly. We are happy to hear that your stay was satisfactory and that you left a good impression of our hotel. We are also very happy that you enjoyed our SPA. We hope that your next stay will be even more positive. We look forward to welcoming you back to Rixos President Astana Hotel. Regards, General Manager Tansel Terсan