Rixos President Astana

Rixos President Astana 5 stars

Customer review rating (ALL Rating) 4.6/5 548 reviews

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Hotel extras

  • Unique location

  • Unique Lobby bar

  • Meetings & Events

  • Largest Spa in town

  • Traditional Turkish restaurant

ALLSAFE approved hotel

Hotel location

Rixos President Astana

Kunayeva 7
010000 ASTANA
Kazakhstan

GPS:51.133834, 71.42131448

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  548 reviews

TripAdvisor Rating  4.5/5  484 reviews

Comfortable stay!

TripAdvisor rating 5.0/5

762kenyae Business - TripAdvisor review

The Ambassador of Kenya stayed at Rixos Hotel from 31st August 2022-3rd September 2022 during official Mission. Our stay was most comfortable and staff were very hospitable and welcoming. Special mention goes to Guest Relation officer Akbope Zhunussova, she went out of her way to offer all facilitation we required at hotel and outside engagements.

Good stay

Customer review rating 3.5/5

Chingiz Business - Confirmed reviews ALL

Good hotel, great location, awful burger from rooms service

Dear Mr. S., Thank you for choosing Rixos President Astana. It is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one. Best regards, Guest Relation Team

Terrible breakfast

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

There was a conference in the hotel during our visit. Restaurant serving breakfast was overcrowded, nowhere to sit. Food was all eaten by the attendees. So not a very good start of the day

Dear Mr. M., Thank you for choosing Rixos President Astana. We are very sorry that you had such an unpleasant situation during breakfast. We would like to offer our sincere apologies and, with your permission, to present you with 2 certificates for our brunch, which you will be able to attend on any Sunday afternoon. We will do our best to make you happy on your next visit to the hotel. We will be happy to welcome you back to the Rixos President Astana. Best regards, Guest Relation Team

Customer review rating 2.0/5

Zhanna Solo - Confirmed reviews ALL

Unfortunately, my stay at your hotel was not good. At first, when I arrived, I found that the kettle was dirty, then I ordered food, and the waiter asked me is it okay if I came in an hour to pick up your dishes, so I needed to eat as soon as possible. He came, but I'm not done yet 🥲 Besides, someone tried to get into the room at night. I almost fell asleep and woke up because someone opened the door. Probably a person who uses a kettle. So that night I couldn't sleep 😞 I tried to be a positive person and I am, but Thank you no stay at this hotel next time. The morning tea during breakfast was cold🥲

Уважаемая госпожа Перзадаева, Благодарим Вас за выбор нашего отеля. Приносим свои искренние извинения от лица всей команды Rixos President Astana .Нам очень жаль, что Вам пришлось столкнуться с такими неудобствами во время пребывания в отеле. Ваше мнение чрезвычайно важно для нас. Оно поможет нам внести необходимые коррективы, которые помогут улучшить качество предоставляемого сервиса. Ваши комментарий уже были переданы руководству отеля. Мы приложим все усилия, чтобы Вы остались довольны Вашим следующим визитом в отель. С наилучшими пожеланиями, Отдел по работе с гостями

Good stay. Good hotel. Thank you.

Customer review rating 5.0/5

Sabri A. Business - Confirmed reviews ALL

Good stay. Good hotel. Thank you.

Dear Mr. A., Thank you for choosing Rixos President Astana. We look forward to seeing you again. Best regards, Guest Relation Team

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Other web-users rate our hotel

  • 91 reviews 9.1/10 Location
  • 174 reviews 7.1/10 Room
  • 231 reviews 9/10 Service
  • 8 reviews 7.6/10 WiFi
  • 116 reviews 9.1/10 Breakfast
  • 78 reviews 8.1/10 Food
  • 64 reviews 6.1/10 Cleanliness
  • 56 reviews 6.4/10 Vibe

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