ibis Astana 3 stars

Customer review rating (ALL Rating) 4.3/5 317 reviews

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38 Tauelsizdik Ave, Kazakhstan, 010000 ASTANA, Kazakhstan

Description

Hotel extras

  • Meetings and events

  • Good location

  • Free parking

  • Early breakfast from 04:00 a.m., late breakfast until 12:00 a. m.

  • Pets allowed

Our accommodation(s)

Hotel location

ibis Astana

38 Tauelsizdik Ave, Kazakhstan
010000 ASTANA
Kazakhstan

GPS:51.138706, 71.465475

Telephone
Fax +7 7172 70 82 22

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

IBIS KITCHEN

Time for lunch/dinner? Enjoy great food from the à la carte menu. Throughout the course of your stay at our hotel, take a culinary journey in our ibis Kitchen restaurant. Open 7 days a week, from midday to 11:00pm

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  317 reviews

TripAdvisor Rating  4.0/5  217 reviews

Marvellous

Customer review rating 5.0/5

Bakytzhan Business - Confirmed reviews ALL

Rooms are clean and comfortable Location is suitable Breakfast is super delicious Thanks for the ladies and the guys who cook eggs in front of you, superb and amazing Wish luck and all the best to Ibis personnel and happy new year!

Good stay

Customer review rating 4.5/5

Askar Business - Confirmed reviews ALL

Receptionnists are great. Very helpfull and service oriented. Hotel personell is very professional. Room is cleaned every day. Ammennities are great. Dining and its staff are awesome. Thank you much

Dear Askar U., We very much appreciate your comments regarding your stay at the ibis Astana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Pleasant experience!

Customer review rating 4.5/5

Ra Couples - Confirmed reviews ALL

I loved the service staff, they were extremely helpful and pleasant. The rooms could benefit from having a mini-fridge and a bin in the main space, but the beds are perfect and I get well-rested every time I stay at ibis hotels. I also appreciate a good welcome with small surprises because of our special occasion. So, thank you!

Dear Rebecca A., Thank you for your kind feedback! We’re thrilled to hear that our service staff made your stay enjoyable and that you had a pleasant experience overall. It’s wonderful to know that our beds provided you with the comfort and rest you’ve come to expect from Ibis hotels. It’s great to hear that you enjoyed the special welcome for your occasion—we love being part of our guests’ memorable moments. We look forward to welcoming you back and making your next visit just as special!

Ibis with Bathrobes but no Wifi

TripAdvisor rating 3.0/5

ZenHealer7 TripAdvisor review

I have stayed in Ibis all over the world and like their budget oriented value offering. However, I have never stayed in such a spacious room as here. It came with bathrobes and slippers but no wifi. My room was changed twice but still no wifi and I finally gave up using my expensive hotspot. Also, this hotel is located on the Right Bank while all important landmarks are on the Left. Further, as in this part of the world, breakfast is pathetic with industrial quality fare focused on the local carnivores. Even the coffee tasted like gutter water.

The stay was good but rooms need slight renovation

Customer review rating 3.5/5

Ilia Solo - Confirmed reviews ALL

Actually it was a nice stay. I did not have any expectations judging by the rate. My room could boast a notable city view which I really enjoyed. However, the room itself (which should've been best of the hotel) looked like it was renovated long ago. It was okay but I disliked its general slight "shabbiness": dead flies and dust in between the glazing, creaky floor, some bulbs out of function, leaking shower cabin, etc. Other things were quite okay: I liked the lobby, receptionists' work and the lobby cafe (though I didn't fancy anything). Overall good but needs physical improvement.

Dear Ilia G., Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed your stay with us, especially the view from your room, the work of our reception team, and the atmosphere of the lobby. We appreciate your candid comments regarding the room’s condition and sincerely apologize for the inconveniences you experienced. Your observations about the glazing, creaky floor, bulbs, and shower have been noted, and we will address these issues as part of our ongoing efforts to improve our facilities. We understand the importance of maintaining a high standard, and your feedback helps us focus on areas that need attention. We're grateful for your overall positive remarks, and we hope to have the opportunity to welcome you again, providing you with a fully refreshed and even more enjoyable stay.

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Other web-users rate our hotel

  • 150 reviews 9.2/10 Location
  • 365 reviews 5.3/10 Room
  • 308 reviews 9.1/10 Service
  • 23 reviews 6.2/10 WiFi
  • 160 reviews 4.1/10 Comfort
  • 142 reviews 7.6/10 Breakfast
  • 126 reviews 7.9/10 Cleanliness
  • 51 reviews 9/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.