Ibis Nur-Sultan Hotel 3 stars

Staff is very polite and responsive. The room was cozy, ideal for a short stay.

1. Problem with database 2. Need to work with reception on communication techniques. 3. Not perfectly clean rooms

I stayed in your hotel for a first time and have quite good impression. Except one small note: you did not provide with bathrobe in a standard room. It’s strange. I suggested to pay for it but was refused. Meanwhile the breakfast was very tasty with a wide choice of dishes. In addition the waiter who served on breakfast was professional and polite. Unfortunately does not remember his name. Overall my stay was comfortable.

Non-working ac, no windows that can be opened

Great room OK location Patchy wifi Terrible coffee

Young receptionists really kind, thank you so much!!

I was satisfied with the helpful reception team, but only what annoyed me that as I’ve stayed for 7 days ( only one bottle of water has been given the first day then nothing),no fridge at the room, but over all IBIS is my favourite even her in UAE where I’m staying and I’m keen to be there again. And I wish IBIS will take my comments seriously

When checking in - took some time to find a reservation. Otherwise the room was good for one night sleep.

oda cok soguktu

I was staying quite a lot in Ibis Moscow and knew what to expect... Here in Astana it was 50/50.... I know what to expect in room and in facilities but I had problems during breakfast and while converstaion with reception. I stayed in Ibis Astana from 12/12 till 15.12/ Two nights were booked thru agency and one is by myself. I dont know why but reception is sure that if room is booked thru agency, then bonus points for nights are not redemped/given to me because I didnt book a room by myself. It took me 3 times on a reception to explain that it this is not correct (I should check in my account as well did it happen at all or not). I had a problem during breakfast after first night stay. Everything from "warm" food in the breakfast was very cold. The problem was solved but unfortunately after a huge scandal I raise.

It was a very nice surprise this Ibis for us. Nice lobby, kind staff, very affordable prices at the bar/restaurant. The rooms are typical Ibis style. Not very surprising. A bottle of drinking water for each guest at the room.

as I am used from Accor the level of quality spreads all over the world and that is convenient. Once the web-check-in is made the hotel nows already everything and is prepared for your arrival. You get what you pay for!

Doesn't works climate control at room , but other things were without any problems . Reception desk was superb. Restaurant and bar personal was very pleasant also. Food and drink were on 4 star hotel level at least. So next time only Accorhotel network at Astana.

ok in general, but should point that food quality became worse....I mean dinner menu in particular which was not a nice experience at all this time comparing to previous stays in Ibis Astana... needs to be improved

A dog in the room just above mine kept making loud noise non-stop. I could hear the dog very well. I reported this noise to the reception -- they already knew about the dog. Apparently the hotel allows dogs, so a dog was okay to them. The reception did nothing about the noisy dog since the young people who owned the dog were out of the hotel until the early hours of the morning. The dog kept making non-stop noise (barking, howling, growling) and kept me awake. Since I had an early flight the next morning, not being able to sleep was particularly bad.