ibis Astana 3 stars

Customer review rating (ALL Rating) 4.4/5 244 reviews

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Description

Hotel extras

  • Meetings and events

  • Good location

  • Free parking

  • Early breakfast from 04:00 a.m., late breakfast until 12:00 a. m.

  • Pets allowed

Our accommodation(s)

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Room 1

Hotel location

ibis Astana

38 Tauelsizdik Ave, Kazakhstan
010000 ASTANA
Kazakhstan

GPS:51.138706, 71.465475

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms

IBIS KITCHEN

Time for lunch/dinner? Enjoy great food from the à la carte menu. Throughout the course of your stay at our hotel, take a culinary journey in our ibis Kitchen restaurant. Open 7 days a week, from midday to 11:00pm

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  244 reviews

Customer review rating 4.0/5

Gavin R. Solo - Confirmed reviews ALL

Dear Guest, Thank you very much for your feedback and for taking the time to share your experience. We are pleased to hear that you found the rooms comfortable. At the same time, we are sorry to learn that the air conditioning did not provide sufficient cooling and that this affected your stay. Your comment has been shared with our maintenance team for immediate review and follow-up. Regarding your comment about charging bar consumption to your room bill, we understand your concern about points accumulation. We regret any inconvenience caused and will ensure your feedback is reviewed by our management team to better clarify and improve this process where possible. Thank you again for your valuable comments. We hope to welcome you back to ibis Astana and provide a smoother and more comfortable experience.

Customer review rating 5.0/5

Egor K. Families - Confirmed reviews ALL

Dear Guest, Thank you very much for your kind feedback. We are delighted to hear that you had another great stay with us and that our team was able to assist you with an early check-in. It is always a pleasure to know that our staff’s helpfulness contributes positively to your experience. We truly appreciate your continued trust in us. We look forward to welcoming you again to ibis Astana in the future.

Customer review rating 4.0/5

Jaroslaw E. K. Business - Confirmed reviews ALL

Dear Guest, Thank you for your feedback. We are glad to hear that your stay was comfortable overall. At the same time, we sincerely apologize for the inconvenience with the WiFi connection. We understand how important stable internet access is, especially for our guests traveling for business or staying connected during their trip. Your comment will be shared with our technical team for further investigation and improvement. We appreciate your understanding and hope to welcome you again to ibis Astana for an even better experience in the future.

Customer review rating 5.0/5

Rodrigo G. F. M. F. Couples - Confirmed reviews ALL

Dear Guest, Thank you very much for your kind feedback. We are delighted to hear that you enjoyed your time at ibis Astana and appreciated our comfortable rooms, good amenities, and convenient location. We truly value your positive comments and look forward to welcoming you again in the future for another pleasant stay.

Customer review rating 3.5/5

Aleksei A. Solo - Confirmed reviews ALL

Dear Guest, Thank you for sharing your feedback. We are pleased to hear that you enjoyed the cleanliness of the room, the breakfast, and overall had a comfortable and straightforward stay with us. At the same time, we sincerely apologize for the inconvenience caused by the air conditioning and room temperature. We understand how important a comfortable climate is for a good rest, and we regret that it was difficult to cool the room to your preference. Your comment will be shared with our technical team for further review. We appreciate your feedback and hope to welcome you again to ibis Astana for an even more comfortable stay in the future.

Other web-users rate our hotel

  • 196 reviews 9.5/10 Location
  • 439 reviews 5.7/10 Room
  • 400 reviews 9.4/10 Service
  • 16 reviews 8.9/10 WiFi
  • 204 reviews 6.9/10 Breakfast
  • 181 reviews 4.2/10 Comfort
  • 174 reviews 8.3/10 Cleanliness
  • 91 reviews 7.4/10 Vibe

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