ibis Astana 3 stars

Customer review rating (ALL Rating) 4.2/5 316 reviews

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Description

Hotel extras

  • Meetings and events

  • Good location

  • Free parking

  • Early breakfast from 04:00 a.m., late breakfast until 12:00 a. m.

  • Pets allowed

Our accommodation(s)

Hotel location

ibis Astana

38 Tauelsizdik Ave, Kazakhstan
010000 ASTANA
Kazakhstan

GPS:51.138706, 71.465475

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

IBIS KITCHEN

Time for lunch/dinner? Enjoy great food from the à la carte menu. Throughout the course of your stay at our hotel, take a culinary journey in our ibis Kitchen restaurant. Open 7 days a week, from midday to 11:00pm

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  316 reviews

TripAdvisor Rating  4.0/5  216 reviews

Ibis with Bathrobes but no Wifi

TripAdvisor rating 3.0/5

ZenHealer7 TripAdvisor review

I have stayed in Ibis all over the world and like their budget oriented value offering. However, I have never stayed in such a spacious room as here. It came with bathrobes and slippers but no wifi. My room was changed twice but still no wifi and I finally gave up using my expensive hotspot. Also, this hotel is located on the Right Bank while all important landmarks are on the Left. Further, as in this part of the world, breakfast is pathetic with industrial quality fare focused on the local carnivores. Even the coffee tasted like gutter water.

The stay was good but rooms need slight renovation

Customer review rating 3.5/5

Ilia Solo - Confirmed reviews ALL

Actually it was a nice stay. I did not have any expectations judging by the rate. My room could boast a notable city view which I really enjoyed. However, the room itself (which should've been best of the hotel) looked like it was renovated long ago. It was okay but I disliked its general slight "shabbiness": dead flies and dust in between the glazing, creaky floor, some bulbs out of function, leaking shower cabin, etc. Other things were quite okay: I liked the lobby, receptionists' work and the lobby cafe (though I didn't fancy anything). Overall good but needs physical improvement.

Dear Ilia G., Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed your stay with us, especially the view from your room, the work of our reception team, and the atmosphere of the lobby. We appreciate your candid comments regarding the room’s condition and sincerely apologize for the inconveniences you experienced. Your observations about the glazing, creaky floor, bulbs, and shower have been noted, and we will address these issues as part of our ongoing efforts to improve our facilities. We understand the importance of maintaining a high standard, and your feedback helps us focus on areas that need attention. We're grateful for your overall positive remarks, and we hope to have the opportunity to welcome you again, providing you with a fully refreshed and even more enjoyable stay.

Very satisfied with the stay.

Customer review rating 5.0/5

A. A. F. U. Families - Confirmed reviews ALL

It was a stay with the family. Location was good and overall service at the hotel was excellent.

Dear A. A., We very much appreciate your comments regarding your stay at the ibis Astana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Great hospitality

Customer review rating 5.0/5

Bakytzhan Business - Confirmed reviews ALL

I really enjoyed staying in Ibis Astana, breakfasts are great, personnel's very polite, I loved cooking lady at the kitchen, she makes really delicious eggs omelettes

Dear Bakytzhan T., We very much appreciate your comments regarding your stay at the ibis Astana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Great hotel

Customer review rating 5.0/5

Ekaterina Solo - Confirmed reviews ALL

I'm fond of Accor's hotels and Ibis is one of the balanced decisions. It is definitely value for money. And I especially appreciate the service Ibis Astana staff provided to my mother-in-law. Thanks a lot to all Ibis Astana employees. By the way, the hotel provides hearty and delicious breakfasts. And for lunch/dinner, you can easily order something from international cuisine in the hotel's restaurant. Highly recommended!

Dear Nina Z., We very much appreciate your comments regarding your stay at the ibis Astana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

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Other web-users rate our hotel

  • 143 reviews 9.4/10 Location
  • 352 reviews 5.1/10 Room
  • 298 reviews 8.9/10 Service
  • 24 reviews 7.9/10 WiFi
  • 157 reviews 3.7/10 Comfort
  • 136 reviews 7.7/10 Breakfast
  • 115 reviews 7.3/10 Cleanliness
  • 66 reviews 6.8/10 Vibe

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