Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry that your experience did not meet your expectations. We regret the issues you encountered regarding the condition of the room and the presence of a smoking smell. Our rooms are intended to provide a clean and comfortable environment, and we take such comments very seriously. Your feedback has been shared with our Housekeeping and Maintenance teams for further attention. We sincerely hope you will give us another opportunity to provide you with a more comfortable and enjoyable stay.

Dear Guest, Thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed our convenient location, with its variety of dining options and easy access to the city's main sightseeing attractions. We are also pleased that you found your stay comfortable and appreciated the helpfulness of our reception team. Your kind words are a great encouragement to our staff. We look forward to welcoming you back for another enjoyable stay!

Dear Guest, Thank you for sharing your feedback. We are sorry to hear that the air conditioning in your room did not provide sufficient cooling and that the temperature controls were not functioning properly. We understand how important a comfortable room temperature is for a pleasant stay, especially during warmer periods. Your comments have been shared with our technical team for inspection and necessary corrective actions. We appreciate you bringing this matter to our attention and hope to have the opportunity to welcome you again to ibis Astana and provide you with a more comfortable experience.

Dear Guest, Thank you very much for your wonderful feedback! We are delighted to hear that you enjoyed your stay at ibis Astana and appreciated our convenient location and professional service. It is especially pleasing to know that Olzhas was able to assist you with tourist information and contributed to making your visit to Astana memorable. We will be happy to share your kind words with Olzhas and our entire team. Your recognition is a great motivation for us to continue providing attentive and helpful service to our guests. Thank you for choosing ibis Astana. We look forward to welcoming you again and making your next stay just as enjoyable!

Dear Guest, Thank you very much for your feedback and for taking the time to share your experience. We are pleased to hear that you found the rooms comfortable. At the same time, we are sorry to learn that the air conditioning did not provide sufficient cooling and that this affected your stay. Your comment has been shared with our maintenance team for immediate review and follow-up. Regarding your comment about charging bar consumption to your room bill, we understand your concern about points accumulation. We regret any inconvenience caused and will ensure your feedback is reviewed by our management team to better clarify and improve this process where possible. Thank you again for your valuable comments. We hope to welcome you back to ibis Astana and provide a smoother and more comfortable experience.

Dear Guest, Thank you very much for your kind feedback. We are delighted to hear that you had another great stay with us and that our team was able to assist you with an early check-in. It is always a pleasure to know that our staff’s helpfulness contributes positively to your experience. We truly appreciate your continued trust in us. We look forward to welcoming you again to ibis Astana in the future.

Dear Guest, Thank you for your feedback. We are glad to hear that your stay was comfortable overall. At the same time, we sincerely apologize for the inconvenience with the WiFi connection. We understand how important stable internet access is, especially for our guests traveling for business or staying connected during their trip. Your comment will be shared with our technical team for further investigation and improvement. We appreciate your understanding and hope to welcome you again to ibis Astana for an even better experience in the future.

Dear Guest, Thank you very much for your kind feedback. We are delighted to hear that you enjoyed your time at ibis Astana and appreciated our comfortable rooms, good amenities, and convenient location. We truly value your positive comments and look forward to welcoming you again in the future for another pleasant stay.

Dear Guest, Thank you for sharing your feedback. We are pleased to hear that you enjoyed the cleanliness of the room, the breakfast, and overall had a comfortable and straightforward stay with us. At the same time, we sincerely apologize for the inconvenience caused by the air conditioning and room temperature. We understand how important a comfortable climate is for a good rest, and we regret that it was difficult to cool the room to your preference. Your comment will be shared with our technical team for further review. We appreciate your feedback and hope to welcome you again to ibis Astana for an even more comfortable stay in the future.

Dear Guest, Thank you for your feedback! We are delighted to hear that you appreciated the service provided by our hotel team. We look forward to welcoming you again!

Dear Guest, thank you for your wonderful review. We are delighted to hear that you enjoyed our central location, friendly staff, and spacious rooms, especially the premium one. Your kind words are greatly appreciated, and we look forward to welcoming you back for another excellent stay.

Dear Guest, Thank you very much for your wonderful feedback! We are delighted to hear that you consider our hotel one of the most convenient Ibis properties you have stayed at. It is especially rewarding to know that you appreciated our location, the attentiveness of our young team, and the friendly, efficient service. We are glad that any minor issues were resolved promptly during your stay. Thank you for choosing our hotel, and we look forward to welcoming you again soon!

Dear Guest, Thank you for your detailed and kind feedback! We are delighted that you appreciated the convenient location, high service standards, cleanliness, and comfort of our rooms. We also appreciate your constructive comments: We will take note regarding the substitute for the egg station and strive to ensure consistent breakfast quality. Your comment regarding the laundry procedure is important to us, and we will review options to improve this process. The Wi-Fi speed will be checked and optimized by our technical team to ensure comfortable business calls for our guests. We are glad that despite these points, your overall stay was enjoyable and that our staff took good care of you. We look forward to welcoming you again!

Dear Guest, Thank you for your feedback! We are glad that the hotel met your expectations. We are sorry that you did not experience a welcome upon check-in. We will take your comment into account to ensure a warmer and more friendly reception for our guests. We look forward to welcoming you again!

Dear Guest, Thank you for sharing your feedback. We are truly sorry that your room did not meet your expectations and caused discomfort. Your comments regarding the condition of the furniture, bedsheets, and overall atmosphere have been forwarded to the relevant teams for review and improvement. We appreciate your feedback, as it helps us enhance the experience for all our guests.

Dear Chuthaluck P., Thank you for your feedback! We are glad that you appreciated the cleanliness, spaciousness, and comfort of our rooms, as well as the friendliness of our staff. We have noted your comments regarding the breakfast selection and will work on improving it. We look forward to welcoming you again!

Dear Kelvin L. L. S., Thank you for your kind feedback! We are delighted that you appreciated our convenient location near Hazret Sultan Mosque and the Palace of Peace and Reconciliation, as well as our breakfasts and accommodating staff. We look forward to welcoming you again on your next visit to Astana!

Dear Guest, Thank you for taking the time to share such a detailed review. We’re glad to hear that our staff made a strong positive impression on you your kind words about their friendliness, helpfulness, and care mean a lot to us. At the same time, we regret that other aspects of your stay did not fully meet your expectations. We sincerely apologize for the dated condition of the rooms and furniture, as well as the issues you experienced with the shower, WiFi connectivity, and especially the breakfast. Your comments about the coffee and food variety are particularly valuable, and we’ll be working with our team to bring these areas up to the Ibis standard you expect. We’re pleased you enjoyed the pancakes, and we truly appreciate your honesty in pointing out what needs to be improved. Feedback like yours helps us focus on what matters most to our guests. We hope you’ll give us the chance to welcome you back in the future, where you’ll be able to experience the improvements firsthand.