ibis Astana 3 stars

Customer review rating (ALL Rating) 4.2/5 326 reviews

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Description

Hotel extras

  • Meetings and events

  • Good location

  • Free parking

  • Early breakfast from 04:00 a.m., late breakfast until 12:00 a. m.

  • Pets allowed

Our accommodation(s)

Hotel location

ibis Astana

38 Tauelsizdik Ave, Kazakhstan
010000 ASTANA
Kazakhstan

GPS:51.138706, 71.465475

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

IBIS KITCHEN

Time for lunch/dinner? Enjoy great food from the à la carte menu. Throughout the course of your stay at our hotel, take a culinary journey in our ibis Kitchen restaurant. Open 7 days a week, from midday to 11:00pm

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  326 reviews

TripAdvisor Rating  4.1/5  217 reviews

Good stay

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

Fast check-in. Clean room. Excellent breakfasts.

Dear Guest, Thank you for your kind review! We\'re delighted to hear that you enjoyed our fast check-in, clean rooms, and excellent breakfasts. We look forward to welcoming you again!

Well located

Customer review rating 2.5/5

Andrei Business - Confirmed reviews ALL

No safe in room, extremely hot, only on 3rd day of my stay somebody came to clean my room.

Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the inconveniences you experienced during your stay. The absence of a safe, the high room temperature, and the delay in cleaning do not align with the standards we aim to provide. We have taken note of your concerns and will address them with our team to ensure such issues are resolved moving forward. Your comfort and satisfaction are very important to us, and we regret that we fell short during your visit. We hope you will give us another chance in the future to provide you with a better experience.

Cozy and warm

Customer review rating 4.0/5

Roman Business - Confirmed reviews ALL

Checked in for three nights with bnb. Positives - cozy, down to earth hotel, akin to ibis in Almaty. Very warm in rooms even though it was down to -30 at night. Location - close to US embassy. Possible improvement opportunities- cold in the buffet, breakfast is far too simple, coffee is bitter, selection of snacks in the bar after hours could have been better. There was only one cooler on the floor.

Dear Guest, Thank you for taking the time to share your detailed feedback. We are pleased to hear that you found our hotel cozy and appreciated the warmth of our rooms during the cold nights, as well as our convenient location near the U.S. Embassy. We also appreciate your constructive suggestions for improvement. Your comments regarding the temperature in the buffet area, the simplicity of breakfast, coffee quality, and the after-hours snack selection are valuable to us. We will review these points with our team to enhance the guest experience. Additionally, we will assess the availability of coolers on each floor to provide greater convenience. We hope to have the pleasure of welcoming you again in the future and providing an even better experience.

Modern rooms and delicious breakfast

Customer review rating 5.0/5

Atner Solo - Confirmed reviews ALL

Room is very good, good breakfast and convenient location

Dear guest, Thank you for your feedback! We’re thrilled to hear that you enjoyed the room, breakfast, and our convenient location. It’s always a pleasure to know that our guests had a great experience. We hope to welcome you back again soon!

Good price

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

Good price but far away from main places.

Dear Madina K., Thank you for your feedback! We are pleased that you found our pricing to be good. We also appreciate your suggestion regarding the kettle and tea amenities in the room. Currently, these are available in our Premium and Luxury room categories, but we will certainly take your feedback into consideration as we continue to improve our guest experience. While our location may be a bit further from the main attractions, we're happy that you were still able to enjoy your stay. We look forward to welcoming you back!

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Other web-users rate our hotel

  • 163 reviews 9.1/10 Location
  • 375 reviews 5.7/10 Room
  • 322 reviews 9/10 Service
  • 23 reviews 6.6/10 WiFi
  • 162 reviews 4.5/10 Comfort
  • 160 reviews 7.8/10 Breakfast
  • 126 reviews 7.8/10 Cleanliness
  • 68 reviews 6.6/10 Vibe

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