The staff were very slow and little bit rough Wi-Fi doesn’t work more than 3 days!!! TV set also doesn’t work (I can’t find well working channel including local government Kazakhstan channels...)

very polite personal stuff, clean rooms, but very stuffy

Every time when I visit Nursultan, I stay in your hotel and this stay was incredible! Thanks to FO team for being helpful and friendly. Also thanks to F&B Register(woman) in restaurant who was very polite and provided me with coffee take away. Will definitely come back!

Staff is very polite and responsive. The room was cozy, ideal for a short stay.

1. Problem with database 2. Need to work with reception on communication techniques. 3. Not perfectly clean rooms

I stayed in your hotel for a first time and have quite good impression. Except one small note: you did not provide with bathrobe in a standard room. It’s strange. I suggested to pay for it but was refused. Meanwhile the breakfast was very tasty with a wide choice of dishes. In addition the waiter who served on breakfast was professional and polite. Unfortunately does not remember his name. Overall my stay was comfortable.

Non-working ac, no windows that can be opened

Great room OK location Patchy wifi Terrible coffee

Young receptionists really kind, thank you so much!!

It was a very nice surprise this Ibis for us. Nice lobby, kind staff, very affordable prices at the bar/restaurant. The rooms are typical Ibis style. Not very surprising. A bottle of drinking water for each guest at the room.

as I am used from Accor the level of quality spreads all over the world and that is convenient. Once the web-check-in is made the hotel nows already everything and is prepared for your arrival. You get what you pay for!

Doesn't works climate control at room , but other things were without any problems . Reception desk was superb. Restaurant and bar personal was very pleasant also. Food and drink were on 4 star hotel level at least. So next time only Accorhotel network at Astana.

ok in general, but should point that food quality became worse....I mean dinner menu in particular which was not a nice experience at all this time comparing to previous stays in Ibis Astana... needs to be improved

A dog in the room just above mine kept making loud noise non-stop. I could hear the dog very well. I reported this noise to the reception -- they already knew about the dog. Apparently the hotel allows dogs, so a dog was okay to them. The reception did nothing about the noisy dog since the young people who owned the dog were out of the hotel until the early hours of the morning. The dog kept making non-stop noise (barking, howling, growling) and kept me awake. Since I had an early flight the next morning, not being able to sleep was particularly bad.

Excellent hotel in a modern area not far from the center and the airport service good, large rooms with top view at the 13rd floor! The services was excellent, morning buffet super with large choice but very international. Modern area but with shops nearby and Supermarket. I recommend to come to Ibis