Ibis Nur-Sultan Hotel 3 stars

Customer review rating 4.3/5 1,559 reviews

Ibis Nur-Sultan
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Hotel extras

  • Free high-speed internet throughout the hotel

  • Good location

  • Free parking

  • Early breakfast from 04:00 a.m., late breakfast until 12:00 a. m.

  • Pets allowed

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Air conditioned
  • ASTANA INT AIRPORTPaying
  • Reception open 24 hours a day
  • Laundry
  • Concierge
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • 10 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Ibis Nur-Sultan

38 Tauelsizdik Ave
010000
nur-sultan (astana)
kazakhstan

Tel: +77172708200

Fax: (+7)7172/708222

Check-in from 14h00

Check out up to 12h00

  • By plane

    ASTANA INT AIRPORT At 16km / 9.94 miles - Shuttle paying

  • By train

    ASTANA RAILWAY At 8km / 4.97 miles

GPS :51.138706, 71.465475

Our accommodation(s)

Our Standard Room features twin beds or one double bed, bedside shelves, wardrobe, desk, chair, full-length mirror, satellite TV, telephone, free WIFI, individual temperature control. Our Suites comprise a living room and bedroom. The rooms feature one double bed, wardrobe, 1.5-sleeper sofa bed, table, chair, full-length mirror, satellite TV, 2 TVs, telephone, free WIFI, an additional bathroom, bath accessories and hair dryer.

Standard room with a double bed, overlooking the city.

  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV

Premium room from ibis with twin beds and the city view.

  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft

Ibis Premium Room with a large double bed and city view.

  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV

Standard room with twin beds, with City view.

  • Max. number of persons: 3
  • Area: From 17 / 183 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV

Luxury room with double bed and sofa, city view

  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
Rooms

Our restaurants and bars

IBIS KITCHEN

Type of cuisine: International

Time for lunch/dinner? Enjoy great food from the à la carte menu. Throughout the course of your stay at our hotel, take a culinary journey in our ibis Kitchen restaurant. Open 7 days a week, from midday to 11:00pm

Lunch

12:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Non contractual photo

The Bar : a friendly place to get together at any time of day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 200

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Ibis Nur-Sultan

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

1,559 reviews

tripadvisor

TripAdvisor Rating 4.0/5

174 reviews

Nice location, great stuff

Customer review rating 4.3/5

Mikhail Business - 30/10/2020 Confirmed reviews ALL

Non-working ac, no windows that can be opened

Very comfortable room but wifi needs to be upgraded

Customer review rating 4.3/5

Rick B. Business - 12/08/2020 Confirmed reviews ALL

Great room OK location Patchy wifi Terrible coffee

Dear William Richard B., We very much appreciate your comments regarding your stay at the ibis Nur-Sultan. Reception lady is very glad for helping you with your card :) Comments about wifi connection, breakfast and coffee were given to our managers. We are trying to solve all problems. Thank you again for helping us improve our service, and it is our hope that you will give us the opportunity to better serve you in the near future.

Good stay

Customer review rating 4.3/5

Anonymous Business - 20/02/2020 Confirmed reviews ALL

Young receptionists really kind, thank you so much!!

Dear Montse G., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Good but not the best for IBIS

Customer review rating 4.3/5

Ihab R. Solo - 12/01/2020 Confirmed reviews ALL

I was satisfied with the helpful reception team, but only what annoyed me that as I’ve stayed for 7 days ( only one bottle of water has been given the first day then nothing),no fridge at the room, but over all IBIS is my favourite even her in UAE where I’m staying and I’m keen to be there again. And I wish IBIS will take my comments seriously

Dear Ihab R., Thank you for taking the time to tell us about your experience at the ibis Astana. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have just wanted to note that all our rooms equipped according to Accor standards. As ibis is economy hotel and has a low price for room, we can't provide some services. We advise you to book premium room , if you want more comfort and bottle of will be changed every day. Thank you for helping us improve our service! Sincerely, Medet Abulkhairov - Front Office Manager

Ok

Customer review rating 4.3/5

Anonymous Families - 31/12/2019 Confirmed reviews ALL

When checking in - took some time to find a reservation. Otherwise the room was good for one night sleep.

Dear Yerlan, Thank you for taking the time to tell us about your experience at the ibis Astana. Due to technical issue we had a little problem with finding your reservation. Hope to see you again.

normal

Customer review rating 4.3/5

Nuri Business - 25/12/2019 Confirmed reviews ALL

oda cok soguktu

Dear Nuri T., Thank you for taking the time to tell us about your experience at the ibis Astana. I am sorry for inconvenience regarding to room temperature. Please in case of such problems call to reception, we will fix it or change your room. Hope welcome you again! Sincerely, Medet Abulkhairov - Front Office Manager

Average

Customer review rating 4.3/5

Laura Business - 17/12/2019 Confirmed reviews ALL

I was staying quite a lot in Ibis Moscow and knew what to expect... Here in Astana it was 50/50.... I know what to expect in room and in facilities but I had problems during breakfast and while converstaion with reception. I stayed in Ibis Astana from 12/12 till 15.12/ Two nights were booked thru agency and one is by myself. I dont know why but reception is sure that if room is booked thru agency, then bonus points for nights are not redemped/given to me because I didnt book a room by myself. It took me 3 times on a reception to explain that it this is not correct (I should check in my account as well did it happen at all or not). I had a problem during breakfast after first night stay. Everything from "warm" food in the breakfast was very cold. The problem was solved but unfortunately after a huge scandal I raise.

Dear Laura, Thank you for your feedback. Please accept our apologies for inappropriate service. We would also like to clarify about getting points: it all depends on the contract of the agency that books the room. But as we checked your three nights were already credited. We are sorry for the situation with breakfast. We have already provided information to our chef. please tell me what time you went for breakfast, so we will check everything in full. Thank you for your mentioned comments. We will do our best to improve the quality of our service. Hope to see you again.

Convenient place to stay for a short stopover

Customer review rating 4.3/5

Ian Solo - 17/12/2019 Confirmed reviews ALL

I stayed in the Ibis Astana during a stopover, as part of Air Astana's stopover holidays program. The hotel is clean, modern, and conveniently located. My room was spacious and the bed was comfortable. Overall, my experience was as expected for an Ibis Hotel and I would stay here again.

Dear Ian R., Thank you for a positive review. We are glad to know that you enjoyed room and hotel overall. Hope the next stay will be as pleasant as previous one. Sincerely, Medet Abulkhairov - Front Office Manager

Excellent

Customer review rating 4.3/5

Serdar L. Business - 02/12/2019 Confirmed reviews ALL

The room was very comfortable and the staff was very friendly. Only the number of the staff at the restaurants should be increased especially for dinner time.

Dear Serdar L., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Good stay at Ibis in Astana now Nur Sultan

Customer review rating 4.3/5

Anonymous Business - 25/11/2019 Confirmed reviews ALL

Location of the hotel was ideal for my work activity especially because of the weather (-20C) during my stay. Services are good, rooms clean, breakfast generous. The only negative point is the WIFI which constantly cuts in room at least when I stayed. This is not the fits time I notice the anomaly, probably because the loading on the WIFI is too big compared to the capacity of the devices (the hotel was quite full because of a conference) .

Dear Jean-Jacques R., We very much appreciate your comments regarding your stay at the ibis Astana. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We are working on solving Wifi problem. In the nearest future we suppose we will not have issues with it. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us.

I am very dissatisfied, as hotel did not register us at the immigration office.

Customer review rating 4.3/5

Saidakbar K. Families - 15/11/2019 Confirmed reviews ALL

Quite disappointed with our stay. At first we had problems with access to fresh air, since windows could not be opened in our room. Anyways, we learned to live with this (we did not spend much time in the room). After 4 days of staying, I notified the staff of the necessity to register us at the immigration office (although we do not have to do that), which they did not and we had trouble at the airport. Thankfully we were able to return to our country without paying any fine, however now, me and my mom are in the list of "disobedient visitors".

Dear Saidakbar K., Thank you for taking the time to tell us about your experience at the ibis Astana. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Be sure that we will take measures regarding employee who didn't register you in the migration system. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Medet Abulkhairov - Front Office Manager

Good

Customer review rating 4.3/5

Tamil Business - 11/11/2019 Confirmed reviews ALL

All good, except options in food menu.

Dear Tamilselvan, Thank you for the good review of our hotel! We are happy that you enjoyed your stay and hope to see you again.

Good business hotel. Needs some improvement

Customer review rating 4.3/5

Dan S. Business - 07/11/2019 Confirmed reviews ALL

This hotel gives good value for money. The rooms are nice. I would recommend adding a coffee maker in each room and some shelves in the closet

Dear Dan S., We very much appreciate your comments regarding your stay at the ibis Astana. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us.

Check drain in the bathroom - shower

Customer review rating 4.3/5

Ali Y. Business - 24/10/2019 Confirmed reviews ALL

Drain in the shower is not working properly. It was my third case in different rooms. Airconditioner is not working properly in the room.

Dear Ali Y., Thank you for taking the time to tell us about your experience at the ibis Astana. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will share your comments regarding room maintenance with our management. Looking forward your next stay ! Sincerely, Medet Abulkhairov - Front Office Manager

Ok

Customer review rating 4.3/5

Anonymous Business - 13/10/2019 Confirmed reviews ALL

Nice people working for Ibis.

Dear Eero L., Let us thank you for the review . We are happy to know that you enjoyed the stay at ibis Astana. We will be glad to welcome you again. Sincerely, Medet Abulkhairov - Front Office Manager

I was welcomed very good

Customer review rating 4.3/5

Marat B. Solo - 05/10/2019 Confirmed reviews ALL

It was short but sweet.

Dear Marat B., We very much appreciate your comments regarding your stay at the ibis Astana. It is always a pleasure to receive positive feedback. We will be glad to see again.

A standard Ibis with services above average

TripAdvisor rating 4.0/5

faktor82 Couples - 05/10/2019 TripAdvisor review

It was a very nice surprise this Ibis for us. Nice lobby, kind staff, very affordable prices at the bar/restaurant. The rooms are typical Ibis style. Not very surprising. A bottle of drinking water for each guest at the room.

Dear Guest, Thank you very much for very nice comments and high rated review. Being part of ibis family and receiving such a good feedback from you it is very pleasure for us. We are looking forward your next stay. Best Regards - Medet Abulkhairov

Very dissatisfied experience

Customer review rating 4.3/5

Zarina Business - 01/10/2019 Confirmed reviews ALL

When booking a 'single suit', and as a business client of your company, it was expected a higher comfort/service; however, arriving to the very cold room with no ironing facilities, no proper cleaning, no refill of soap, tea/coffee during the 3 nights of stay, and awful smell of sewage from both bathrooms - very dissatisfied experience overall.

Dear Zarina K., Thank you for your review! We are very sorry that your experience was not so satisfactory. Unfortunately, we do not provide ironing facilities in the rooms, but we have ironing rooms on the 10th and 11th floors. They are open 24 hours. Our system is connected to city heating, so some rooms were cool but we could provide you small heater. Now in our hotel we have heating and such problems will not arise. We will talk with the housekeeping about room cleaning because they must check everything. In such situations, you can always contact the reception and they will help you. Again please accept our deepest apologies. Hope to see you again. Sincerely, Kassymova Fariza - Assistant Front Office Manager

Not quite up to IBIS standards

Customer review rating 4.3/5

Csaba Couples - 01/10/2019 Confirmed reviews ALL

Staff was rude, didn't want to give my wife a welcome drink, only to me. They kept insisting how a Gold tier can have a wine + welcome drink, completely misunderstanding how this whole welcome thing works, which is a shame as she's the one who really, really loves Ibises and always wants us to live in them.

Dear Csaba Sandor S., Thank you for taking the time to tell us about your experience at the ibis Astana. Please accept our sincerest apologies for the service provided. We are very sorry that you could not enjoy your stay to the fullest. We will definitely talk with employees and make training for them. We hope that you will choose us again and we will try to make your stay an excellent one. Kind regards, Kassymova Fariza - Assistant Front Office Manager

Excellent Location and Service

Customer review rating 4.3/5

Www.gotshares.com Solo - 29/09/2019 Confirmed reviews ALL

English-speaking staff was very courteous. Fast checkout was very convenient. Great location, near two coffeeshops (Thomas Pastry and Coffeedays) and Astana Mall (Starbucks on lower level). (September 2019)

Dear Matthew R., Thank you for sharing your review with us! It is a pleasure to know that you enjoyed your stay. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Kassymova Fariza - Assistant Front Office Manager.

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