Ibis Nur-Sultan Hotel 3 stars

oda cok soguktu

I was staying quite a lot in Ibis Moscow and knew what to expect... Here in Astana it was 50/50.... I know what to expect in room and in facilities but I had problems during breakfast and while converstaion with reception. I stayed in Ibis Astana from 12/12 till 15.12/ Two nights were booked thru agency and one is by myself. I dont know why but reception is sure that if room is booked thru agency, then bonus points for nights are not redemped/given to me because I didnt book a room by myself. It took me 3 times on a reception to explain that it this is not correct (I should check in my account as well did it happen at all or not). I had a problem during breakfast after first night stay. Everything from "warm" food in the breakfast was very cold. The problem was solved but unfortunately after a huge scandal I raise.

I stayed in the Ibis Astana during a stopover, as part of Air Astana's stopover holidays program. The hotel is clean, modern, and conveniently located. My room was spacious and the bed was comfortable. Overall, my experience was as expected for an Ibis Hotel and I would stay here again.

The room was very comfortable and the staff was very friendly. Only the number of the staff at the restaurants should be increased especially for dinner time.

Location of the hotel was ideal for my work activity especially because of the weather (-20C) during my stay. Services are good, rooms clean, breakfast generous. The only negative point is the WIFI which constantly cuts in room at least when I stayed. This is not the fits time I notice the anomaly, probably because the loading on the WIFI is too big compared to the capacity of the devices (the hotel was quite full because of a conference) .

Quite disappointed with our stay. At first we had problems with access to fresh air, since windows could not be opened in our room. Anyways, we learned to live with this (we did not spend much time in the room). After 4 days of staying, I notified the staff of the necessity to register us at the immigration office (although we do not have to do that), which they did not and we had trouble at the airport. Thankfully we were able to return to our country without paying any fine, however now, me and my mom are in the list of "disobedient visitors".

All good, except options in food menu.

This hotel gives good value for money. The rooms are nice. I would recommend adding a coffee maker in each room and some shelves in the closet

Drain in the shower is not working properly. It was my third case in different rooms. Airconditioner is not working properly in the room.

Nice people working for Ibis.

It was short but sweet.

It was a very nice surprise this Ibis for us. Nice lobby, kind staff, very affordable prices at the bar/restaurant. The rooms are typical Ibis style. Not very surprising. A bottle of drinking water for each guest at the room.

When booking a 'single suit', and as a business client of your company, it was expected a higher comfort/service; however, arriving to the very cold room with no ironing facilities, no proper cleaning, no refill of soap, tea/coffee during the 3 nights of stay, and awful smell of sewage from both bathrooms - very dissatisfied experience overall.

Staff was rude, didn't want to give my wife a welcome drink, only to me. They kept insisting how a Gold tier can have a wine + welcome drink, completely misunderstanding how this whole welcome thing works, which is a shame as she's the one who really, really loves Ibises and always wants us to live in them.

English-speaking staff was very courteous. Fast checkout was very convenient. Great location, near two coffeeshops (Thomas Pastry and Coffeedays) and Astana Mall (Starbucks on lower level). (September 2019)