Rixos Premium Göcek Adult Only +13 5 stars

Customer review rating (ALL Rating) 4.5/5 2,009 reviews

Rixos Premium Göcek Adult Only +13 - Image 1
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Rixos Premium Göcek Adult Only +13 - Image 3
Rixos Premium Göcek Adult Only +13 - Image 4
Göcek Mah.Sahil Yolu Cad., P.K 48310, Fethiye/Mugla, 48310 MUGLA, Turkey

Description

Hotel extras

  • Adult only concept

  • Amazing location

  • Wedding & Honeymoon

  • Complimentary yacht tour

  • Easy access to airport

Our accommodation(s)

Book this hotel
Room 1

Room

Deluxe Room - Accessible

Non contractual photo

  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • TV room service ordering
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call
  • 2 pers. max
  • 45 m² / 484 sq ft
  • Bedding 1 x King size bed(s)
See availabilities

Suite

Junior Suite, One Bedroom

Photo out of - Junior Suite, One Bedroom

Our Junior Suites offer 1 bedroom and 1 living room, feature mini bar, LED TV, satellite, terrace or balcony, carpeted and marbled floor, specially designed his and her bathroom toiletries, exclusive bathroom amenities, tea and coffee making facilities.

  • Views:

    Garden View

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 55 m² / 592 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • TV room service ordering
  • Web TV
  • 22'/56 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Working Area

  • Business Desk
See availabilities

Suite

Wellness Suite

Photo out of - Wellness Suite

Located on the upper level of Anjana Spa, offering an ultimate wellbeing. The Suite is designed with 55 m² of living space with sauna, 1 bedroom and spacious bathroom. Direct access to the swimming pool and sea shuttle service to the Secret Beach.

  • Views:

    Pool side

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 55 m² / 592 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Mini bar with free soft drinks
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • TV room service ordering
  • Web TV
  • 22'/56 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

Friends Suite, Two Bedrooms

Photo out of - Friends Suite, Two Bedrooms

Elegantly decorated in modern style, enjoy our 55 m² Friends Suites surrounded by green pine forest, with your own private balcony or terrace to benefit from both the sunrise and sunset. Spacious Suite with 2 bedrooms, a perfect summer getaway.

  • Views:

    Garden View

  • Most of the accommodation:

    Balcony

Max. number of persons
4
Area
From 55 m² / 592 sq ft
Accessibility
Accessible room

Bedding

Twin bed(s) x1

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • TV room service ordering
  • Web TV
  • 22'/56 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

Suite

Grand Suite, four bedrooms

Photo out of - Grand Suite, four bedrooms

Located at the Resort, The Grand Suite is a two storey structure with 252 indulgent m² of living space. The Suite offers four bedrooms, three bathrooms, a living-room, a kitchenette and a terrace.

  • Views:

    Bay view or Ocean/Sea view

  • Most of the accommodation:

    Balcony

Max. number of persons
8
Area
From 252 m² / 2712 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Illy coffee machine
  • Kettle
  • Microwave
  • Mini Bar
  • Mini bar with free soft drinks
  • Free in Room Mineral Water
  • Espresso machine
  • Open kitchen

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • TV room service ordering
  • Web TV
  • 22'/56 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

Villa

Villa Privé, Sea View

Photo out of - Villa Privé, Sea View

Found in a peaceful and tranquil environment, within extensive green spaces, each villa has its own private pool. Villa Privé is a secluded two storey structure with 210 indulgent square meters of living space.

  • Views:

    Ocean/Sea view

  • Most of the accommodation:

    Terrace

Max. number of persons
4
Area
From 210 m² / 2260 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Twin bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Full kitchen
  • Kettle
  • Microwave
  • Mini Bar
  • Mini bar with free soft drinks
  • Mini-refrigerator
  • Pots/Pans/Dishes
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • TV room service ordering
  • Web TV
  • 22'/56 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Villa

Premium Villa

Photo out of - Premium Villa

The ultimate in serenity and spaciousness, with exceptional standards of privacy and personalised service, Premium Villa is a secluded two storey structure with 420 indulgent square meters of living space.

  • Views:

    Garden View

  • Most of the accommodation:

    Terrace

Max. number of persons
9
Area
From 420 m² / 4520 sq ft
Accessibility
Accessible room

Bedding

Twin bed(s) x1

Double bed(s) x4

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Microwave
  • Mini Bar
  • Mini-refrigerator
  • Pots/Pans/Dishes
  • Nespresso machine
  • Free in Room Mineral Water
  • Espresso machine
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • TV room service ordering
  • Web TV
  • 22'/56 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Working Area

  • Business Desk
See availabilities

Hotel location

Rixos Premium Göcek Adult Only +13

Göcek Mah.Sahil Yolu Cad., P.K 48310, Fethiye/Mugla
48310 MUGLA
Turkey

GPS:36.758762, 28.929811

Telephone
Fax +90 252 645 31 90

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 192 rooms
  • 2 floors

Languages spoken at the hotel

Reduced mobility Facilities

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Entertainment

  • Disco/Nightclub

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi in the communal areas

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Concierge

  • Concierge

Porter

  • Porter

Currency exchange

  • Currency exchange

Catering

6 Restaurants

5 Bars

Breakfast

  • Buffet

Business

2 Meeting rooms

Well-being

Hotel swimming pool

  • Outside
  • On site

Hotel fitness center

  • On site

Sports and leisure

Bodybuilding equipment/Gym

  • On site

Private beach

  • Nearby

Private beach

  • On site

Gym

  • On site

Boat excursions

  • Nearby

Gym

  • Nearby

Bodybuilding equipment/Gym

  • Nearby

Gymnastics course

  • Nearby

Boat excursions

  • On site

Tennis Additional charge

  • On site

Gymnastics course

  • On site

Tennis

  • Nearby
  • On site

PEOPLE S RESTAURANT

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Non Smoking Area
  • Terrace
  • Exceptional View

Accommodate food

  • Brunch
  • Light menu
  • Gluten-free menu
  • Halal menu
  • Salt-free menu
  • Vegetarian menu

Stop in our casual all day dining restaurant for a captivating array of flavors from all over the world.

Called the "Cuisine of the Sun", the Azure restaurant is a secluded and comfortable place reserved for our guests where they can enjoy light and tasty salads, sandwiches, wraps, pizzas and burgers at lunchtime.

The dinner theme is based on succulent Turkish Aegen mezzes and daily fresh seafood from the fertile Med- Aegean sea.

With its magnicifent marina view, umi restaurant takec you to Far East flavour tour.Umi restaurant that brings you together with unique food culture with its special presentations is one of the exciting point in Rixos Premium Göcek.

L'Olivo Restaurant offers its guests an unforgettable culinary journey. Positioned in the unique ambiance of Rixos Premium Göcek, this distinctive venue caters to your palate with the elegance and flavors of Italian cuisine.

NOX BAR

Other informations

Services

  • Musical Entertainment

Enjoy the music and have fun in a cool environment while sipping your drinks.

AZUR BAR

The snack of your choice, accompanied by the drink of your choice.

POOL BAR

You relax and feel pleasant by the pool with a nice glass of cocktail.

STARBUCKS

We Proudly Serve Starbucks at Rixos Premium Göcek.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,009 reviews

Customer review rating 4.5/5

Christine J. M. Couples - Confirmed reviews ALL

Customer review rating 4.0/5

Nigel R. Couples - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 4.0/5

Liza T. Friends - Confirmed reviews ALL

Dear Guest, Thank you for sharing your lovely feedback about your stay at Rixos Premium Göcek. We are delighted that the villa upgrade enhanced your holiday and that you enjoyed the quality of our restaurants, the attentive service, our beautiful location, and the cleanliness and design of our resort. We also appreciate your comments regarding the sports equipment and the beach barriers. We regret that these aspects affected your experience and will share your feedback with the relevant departments for review. It is wonderful to know that, overall, you and your friends enjoyed a marvellous holiday with us. Thank you for your valuable feedback, and we would be delighted to welcome you back to Rixos Premium Göcek in the future. Best regards,

Customer review rating 4.0/5

Robert A. M. Couples - Confirmed reviews ALL

Dear Guest, Thank you for sharing your feedback and for choosing Rixos Premium Göcek following your stay at Rixos Downtown Antalya. We are pleased that you enjoyed our beautiful location near Göcek Marina, the service provided by our team, and the facilities at Secret Beach. We are sorry, however, that the dining experience did not fully meet your expectations. We also regret that the conditions at the beach towards the end of your stay affected your enjoyment of the sea. Your comments regarding the food quality and the rubbish reaching the shore will be shared with the relevant departments for review. We appreciate your feedback and regret that your overall experience did not fully reflect the standards you expected from Rixos. Thank you for taking the time to share your observations. Best regards,

Customer review rating 4.5/5

Sandrina M. Couples - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 4.0/5

Nigel R. Couples - Confirmed reviews ALL

5th time, sadly our last as closing but great memories

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 4.0/5

Liza T. Friends - Confirmed reviews ALL

I traveled as part of a group of 6 ladies we were lucky enough to be upgraded to one of the villas. This enhanced our trip. The food in all the restaurants was excellent and the service matched. The location is superb and facilities were clean and well equipped. Although I did feel a lot of the sports equipment was tired and in need of replacing. The whole complex is beautifully designed and the gardens and public area were always spotless and welcoming. Sadly it did feel very much the end of the season and a few elements should have been implemented after the last guests had left, e.g removing the barriers in the sea on the beaches. But, overall a marvellous holiday.

Dear Guest, Thank you for sharing your lovely feedback about your stay at Rixos Premium Göcek. We are delighted that the villa upgrade enhanced your holiday and that you enjoyed the quality of our restaurants, the attentive service, our beautiful location, and the cleanliness and design of our resort. We also appreciate your comments regarding the sports equipment and the beach barriers. We regret that these aspects affected your experience and will share your feedback with the relevant departments for review. It is wonderful to know that, overall, you and your friends enjoyed a marvellous holiday with us. Thank you for your valuable feedback, and we would be delighted to welcome you back to Rixos Premium Göcek in the future. Best regards,

Customer review rating 4.0/5

Robert A. M. Couples - Confirmed reviews ALL

Booked this after staying at Rixos Downtown in Antalya. It is in a lovely location near the marina in Gocek and spoke to people who had been there many times before. Unfortunately the resort has been taken over by another company and this was its last week and I think this reflected in a slightly less overall satisfactory experience than you would normally get from Rixos. Staff were very good but I think the food in the restaurant was not as good as usual. The beach which is reached by shuttle boat is very nice with plenty of sun beds and shelter from the sun. The boom across the beach was removed a couple of days before we left resulting in rubbish coming ashore so didn’t go in the sea again so went in the swimming pool instead.

Dear Guest, Thank you for sharing your feedback and for choosing Rixos Premium Göcek following your stay at Rixos Downtown Antalya. We are pleased that you enjoyed our beautiful location near Göcek Marina, the service provided by our team, and the facilities at Secret Beach. We are sorry, however, that the dining experience did not fully meet your expectations. We also regret that the conditions at the beach towards the end of your stay affected your enjoyment of the sea. Your comments regarding the food quality and the rubbish reaching the shore will be shared with the relevant departments for review. We appreciate your feedback and regret that your overall experience did not fully reflect the standards you expected from Rixos. Thank you for taking the time to share your observations. Best regards,

Customer review rating 4.5/5

Sandrina M. Couples - Confirmed reviews ALL

Really comfortable stay in a beautiful location. The only downside was the changeable weather which highlighted the fact that there was nowhere to go in the evenings that was indoors

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 3.0/5

Michael R. M. Couples - Confirmed reviews ALL

On arrival , no one to take in our luggage , no respect for our 6 th visit , no welcome drink , very impersonal and underwhelming welcome compared to our previous visits. Further the pools are far too cold , the buffet was limited in food selection, however People’s was as good as previous visits . However the staff were in the restaurants and bars were excellent as was the cleanliness of our room , general areas and toilets .

Dear Guest, Thank you for choosing Rixos Premium Göcek for the sixth time and for sharing your feedback with us. We sincerely regret that your arrival experience fell short of the warm welcome and personal attention you have come to expect from your previous visits. We understand how disappointing it must have been not to receive assistance with your luggage or a more personal welcome. We also appreciate your comments regarding the pool temperatures and buffet selection. Your feedback will be shared with our management and the relevant departments for review. At the same time, we are delighted that you were pleased with the service provided by our restaurant and bar teams, the quality of People’s Restaurant, and the cleanliness of our rooms and common areas. We truly value your continued loyalty and are sorry that this visit did not fully reflect the experience you have enjoyed with us in the past. Best regards,

Customer review rating 3.5/5

Lisa C. S. Couples - Confirmed reviews ALL

Overall great staff and rooms were very clean but check-in was very poor and disappointing this year with no explanation of what’s happening in the resort or map of resort. We only knew where everything was as it was our third visit to the hotel and other guests we spoke to weren’t even told of the complementary boat trip or how to access the secret beach and the restaurant there!

Dear Guest, Thank you for choosing Rixos Premium Göcek for the third time and for sharing your feedback with us. We are delighted that you appreciated the cleanliness of our rooms and the service provided by our team. However, we sincerely regret that the check-in experience did not meet your expectations this year. Providing clear information about our resort facilities, the complimentary boat trip, Secret Beach and its restaurant is an important part of welcoming our guests. We are sorry that this information was not communicated adequately to you and other guests. Your feedback has been shared with our management and relevant departments for review, with particular attention to improving the check-in process and ensuring guests receive all essential information upon arrival. Thank you for bringing this to our attention. We hope to have the opportunity to welcome you back and provide a smoother, more satisfying experience. Best regards,

Customer review rating 4.5/5

Tracey A. R. Couples - Confirmed reviews ALL

Lovely hotel -fantastic service generally -room done up nicely for our anniversary

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 4.0/5

John E. M. Couples - Confirmed reviews ALL

It was an enjoyable stay at your hotel, but the hotel could do with an indoor bar and lounge area for when there is bad weather, we had thunderstorms in the evening for a week and nowhere to relax other than our room

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 4.0/5

Carolyn T. C. Couples - Confirmed reviews ALL

Definitely need to put brollies in the rooms! Why charge extra to eat at the Italian restaurant? It’s pasta and pizza! Not expensive food.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 3.0/5

Bradley J. G. Couples - Confirmed reviews ALL

Hotel is lovely and located in a beautiful area but the food, service and standards are not quite the same as other RP locations.

Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to know that you enjoyed the beautiful surroundings and the location of Rixos Premium Göcek. At the same time, we are sorry to hear that the food, service and overall standards did not meet the expectations you have formed through your experiences at other Rixos Premium properties. We fully understand that guests expect a consistent level of quality across the Rixos brand. Your comments have been shared with our relevant departments and management for careful evaluation. We appreciate your honest feedback, as it helps us identify areas where we can further improve the guest experience. Best regards,

Customer review rating 0.5/5

Paul J. D. Couples - Confirmed reviews ALL

My key concerns are as follows: * Failure to inform us of the hotel closure: Why were we not advised by TUI, before travelling, that the hotel was due to close shortly after our stay? Had we known this, we would have seriously reconsidered our booking. * Entertainment: During our 10-night stay, we only had two evenings with live entertainment involving a band. This was significantly below what we would reasonably expect from a Rixos property and what we have experienced at other Rixos hotels. * Food and buffet: We found the buffet to be very hit and miss, with food areas frequently appearing messy and not maintained to the standard we would expect. * Condition of the hotel: The hotel appeared run down and was clearly not being maintained to the normal Rixos standard. I have a substantial number of photographs which demonstrate the condition of the property and would be happy to provide these. * Cats at the hotel: There were approximately 50 cats around the hotel. We were initially pleased to see that they appeared to be cared for. However, after a couple of days we were informed that the hotel had apparently stopped feeding them. We found this extremely distressing, particularly as the cats subsequently became increasingly desperate for food. * Cats in the restaurant: The situation also resulted in cats entering areas around the restaurant, making the restaurant experience very uncomfortable. When we raised this with the hotel, the response was that the problem was caused by guests feeding the cats. We did not feel this adequately addressed the underlying issue, particularly given the apparent decision to stop feeding them. * There also appeared to be a lack of staff during peak periods, which had a noticeable impact on the level of service. On several occasions, cocktails were prepared by staff who appeared not to have been properly trained, and unfortunately they were undrinkable. Table service was also consistently slow, particularly at busy times, which was disappointing given the standard we would normally expect from a Rixos property. * The gym was also extremely disappointing. It was visibly dirty and appeared not to have been properly cleaned or maintained. During our 10-day stay, I used the running machine on several occasions and it did not appear to be cleaned at any point. There was also a noticeable smell of dust and sweat throughout the gym, which made the environment unpleasant and fell well below the standard we would expect from a Rixos hotel.

Dear Valued Guest, Thank you for taking the time to share such detailed feedback regarding your 10-night stay. We are genuinely sorry that several aspects of your experience did not meet the standards you expected from Rixos Premium Göcek. Regarding the hotel closure, we understand your disappointment at not having received information prior to your journey and appreciate that this could have influenced your decision to travel. Your concern regarding the communication process will be shared with the relevant teams. We are also sorry that the entertainment programme, buffet quality and presentation, overall condition of the property, staffing levels and service speed did not meet your expectations. Your comments regarding the cocktails and the cleanliness and maintenance of the gym are particularly concerning and will be forwarded to the relevant departments for review. Regarding the cats, we understand your concerns as animal welfare is an understandably sensitive matter. The presence of cats within the property and around restaurant areas can also affect the dining experience. While guests feeding animals can contribute to their presence around dining areas, we acknowledge that this does not fully address the concerns you raised regarding their welfare and the way the situation was managed. Your feedback will be shared with the relevant management teams. We also appreciate your offer to provide photographs concerning the condition of the property. Should you wish to share them, they would be valuable in helping the relevant teams better understand the specific points you observed. We sincerely regret that your stay did not reflect the Rixos standard you expected. Your detailed feedback has been taken seriously and will be shared with the relevant management teams for evaluation. Best regards,

Customer review rating 3.5/5

Jolanda A. W. K. Couples - Confirmed reviews ALL

The location of the resort is beautiful, and the surroundings are stunning. There were also comfortable, soft sofas available, which is a great advantage for people who have difficulty sitting for long periods. Unfortunately, we found the hotel itself rather outdated and in need of renovation in several areas. We were also disappointed with the food. Compared with the LIU Resort in Side, we found the quality and variety of the food at Rixos clearly inferior. What particularly surprised us was the strong smell of cigarettes and cigars in the main restaurant. In our opinion, it is really outdated that smoking is still allowed in a restaurant. The service was generally rather distant. One Filipino staff member was a very positive exception: she was extremely friendly, attentive and genuinely caring. We were also disappointed with the evening entertainment. During the nine days we stayed, there were only three evenings with live performances. One of those evenings really stood out in a positive way: there was a band with a female singer who gave a great performance and had a really good voice. On the other two evenings, there was a male singer whose performance we unfortunately found very poor. On all the other evenings, football was shown on the big screen. Of course, this is fine for guests who want to watch football, but we feel that it would be much better to show it in a separate area. That way, the regular evening entertainment could continue for guests who actually come to the resort to enjoy entertainment. Due to my physical disability, I had informed the hotel in advance that I have difficulty walking and therefore needed a room as close as possible to the harbour and the restaurants. I understand that it may take a few days before a suitable room becomes available, and we were understanding about that. After a few days, we were eventually given another room, but unfortunately this room was also quite far from the main facilities. This was very difficult for me, as I can only walk limited distances due to my disability. It was therefore disappointing that, despite explaining my situation and specifically requesting a room close to the facilities, we were still not given a room that was easily accessible for me. Overall, the beautiful location is definitely a major plus, but we expected more from Rixos when it comes to the food, entertainment, atmosphere and maintenance of the resort.

Dear Valued Guest, Thank you for taking the time to share such detailed feedback. We are pleased that you enjoyed our beautiful location, surroundings and comfortable seating areas. At the same time, we are genuinely sorry that several important aspects of your stay did not meet the standards you expected from Rixos Premium Göcek. We particularly regret your concerns regarding the condition and maintenance of certain areas, the quality and variety of the food, and the smoking atmosphere in the main restaurant. Your comments regarding the evening entertainment, including the limited number of live performances and the use of the main screen for football, have also been noted and will be shared with the relevant teams. We are especially sorry about the difficulties you experienced regarding room allocation in view of your mobility needs. We understand that, after informing us in advance about your limited walking ability, being accommodated away from the main facilities made your stay considerably more challenging. We regret that we were unable to provide a location that better suited your needs. Your feedback regarding the service and the positive mention of one of our colleagues is also appreciated. We are pleased that you experienced genuine care from our team member, and we will be happy to share this recognition with her. We sincerely regret that your overall experience did not reflect the level of quality and comfort you expected from Rixos Premium Göcek. Your detailed comments have been shared with the relevant management teams for review. Best regards,

Customer review rating 3.0/5

Engel C. T. Couples - Confirmed reviews ALL

We had a pleasant stay overall, but unfortunately the experience didn't quite meet our expectations for a Rixos Premium resort. The room was very good, comfortable and clean, and the hotel itself is well maintained. The staff were generally friendly and we enjoyed the beautiful setting. Where the experience fell short for us was mainly the food, drinks and atmosphere. The food was generally fine, but quite bland and lacked variety, especially over a longer stay. We would have expected a little more choice and refinement from a hotel at this level. There was also very little entertainment, which made the evenings feel rather quiet. We weren't looking for a party hotel, but some more live music, shows or other evening entertainment would have made a significant difference. The cocktails were another disappointment. They were drinkable, but often lacked the quality, presentation and attention to detail we associate with a premium all-inclusive resort. Compared with resorts we've stayed at in the Caribbean, the difference was quite noticeable. Overall, there is a lot to like about the hotel, particularly the rooms, cleanliness and surroundings, but the food, drinks and entertainment need some improvement for the experience to really feel worthy of the “Premium” name.

Dear Valued Guest, Thank you for taking the time to share your detailed feedback. We are pleased that you enjoyed the comfort and cleanliness of your room, the well-maintained surroundings, our beautiful setting and the friendly approach of our team. At the same time, we are sorry that the food, drinks and overall atmosphere did not fully meet the expectations you associate with Rixos Premium. Your comments regarding the variety and flavour of the food, the quality and presentation of the cocktails, and the limited evening entertainment are all valuable and will be shared with the relevant Culinary, F&B and Entertainment teams for review. We appreciate your balanced feedback and are glad that you found several aspects of your stay enjoyable. We sincerely hope to have the opportunity to welcome you again and provide an experience that feels fully worthy of the Rixos Premium name. Best regards,

Customer review rating 5.0/5

Deborah J. W. Couples - Confirmed reviews ALL

It was excellent stay. The hotel was immaculate, the staff very freindley, polite, attentative, professional. The room was lovely, comfy bed, clean and well maintained. the location is beautiful. We couldn't fault it. The girls in the spa were fantastic, we had two treatments each and a Hammam ritual all were excellent. The best hotel we have stayed at in a very long time. We have booked Rixos Egypt now for Xmas. Thank you Rixos.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 5.0/5

Susan L. F. Couples - Confirmed reviews ALL

What a beautiful hotel all staff are lovely loved it once again

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 5.0/5

Amanda L. S. Families - Confirmed reviews ALL

We had a wonderful week celebrating a birthday with family and Friends. The secret beach was wonderful and everyone enjoyed the boat trip. Food and staff excellent..

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 4.5/5

Angela J. P. Couples - Confirmed reviews ALL

Sun, forest, sea and such lovely service.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 2.5/5

Geoffrey C. B. Couples - Confirmed reviews ALL

The location and surrounding areas are wonderful. The staff work hard and are very pleasant. What let's Rixos Premium Gocek down is the premium part. The food is very repetitive and is not very warm when served. You have to pay a surcharge to use the al a carte restaurants which works out at £30pp and is not included as part of the all inclusive package. For a 5 star hotel we had to unload our own bags and there was no welcome drink when we arrived which would of been welcomed. Instead we had a load of information explained to us about the hotel which we just didn't quite take it all in with mobile phone apps ect. It rained a few days on our visit and there is literally very little to do when it does. There is only 2 bars open ( Reception & the pool bar) which reception is a fair way away from amenities and the pool bar is open which couldn't facilitate the whole hotel. The only real place to go was people's restaurant which has no entertainment and first come first served for seating. We spent a few days in our room because of this. We would definitely return to Turkey as this is our 11th year going there, just not to a Rixos Resort. For the price we paid we have had better service & facilities in others parts or Turkey.

Dear Valued Guest, Thank you for taking the time to share such detailed feedback. We are pleased that you enjoyed our wonderful location and surroundings, and that you found our team pleasant and hardworking. At the same time, we are genuinely sorry that several aspects of your experience did not meet the expectations you associate with the Rixos Premium name. Your comments regarding the variety and temperature of the food, the à la carte supplement, arrival experience and the facilities available during rainy weather are all important points, and we will share them with the relevant management teams for review. Regarding the à la carte restaurants, we understand your disappointment with the additional charge. This is part of the applicable dining concept and is communicated as part of the information provided for the property; nevertheless, we appreciate that you expected a broader range of dining options to be included within the all-inclusive experience. We also regret that the rainy days significantly limited your enjoyment of the resort. Your comments regarding the number of operating venues, indoor activities and entertainment during adverse weather conditions are particularly valuable and will be shared with the relevant teams. We are sorry that, despite your long-standing preference for Turkey, you left with the feeling that Rixos Premium Göcek did not offer the value, service and facilities you have experienced elsewhere. We sincerely appreciate your honest feedback and hope that one day we may have the opportunity to change your impression. Best regards,

Customer review rating 4.5/5

Paul D. B. Couples - Confirmed reviews ALL

Lovely break from work and would like to return again

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

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