Mercure Belgrade Excelsior 4 stars

Customer review rating (ALL Rating) 4.9/5 503 reviews

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Mercure Belgrade Excelsior - Image 1
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Kneza Milosa 5, 11000 BELGRADE, Serbia

Description

Hotel extras

  • Located in Belgrade city center, within walking distance to all major sites.

  • Pet-friendly, non-smoking property, with smoking allowed only on the 2nd floor terrace.

  • All rooms feature free Wi-Fi, opening windows, minibar, safe, LED TV, slippers, and hairdryer.

  • Restaurant offering locally and internationally inspired cuisine, with no single-use plastics.

  • Green Key certification.

Our accommodation(s)

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Hotel location

Mercure Belgrade Excelsior

Kneza Milosa 5
11000 BELGRADE
Serbia

GPS:44.809764, 20.465626

Telephone
Fax +381 11 3231951

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

IVO

Restaurant and Lounge IVO offers you international tastes paired with the best of Serbia. Guests can enjoy our local and international cuisine from 07:00 to 23:00.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.9/5  503 reviews

Customer review rating 4.0/5

Grzegorz L. Business - Confirmed reviews ALL

My fourth or fifth stay in this hotel. Everything as expected. Double level room upgrade, however the room was a bit noisy for me due to - outside traffic - unidentified source, which was appearing frequently. Anyway bearable for one night. Good breakfast. As always professional and friendly personnel.

Dear Mr. L., Thank you for choosing our hotel once again and for sharing your feedback. We are delighted to know that this was already your fourth or fifth stay with us and that you found everything to be as expected. We are pleased that you appreciated the room upgrade, our breakfast, and the professional and friendly service provided by our team. At the same time, we regret to hear that the noise from outside traffic and an unidentified source affected your comfort during your stay. Please accept our apologies for this inconvenience. We will look into this matter further to see how we can improve the experience for our guests. Thank you for your continued trust and loyalty. We truly value your support and look forward to welcoming you back again soon. Sincerely, Your Mercure Belgrade Excelsior Team

Customer review rating 5.0/5

Suzanne L. Business - Confirmed reviews ALL

The hotel is well placed, the staff are very personable and professional and the rooms are spacious and comfortable. A real customer experience.

Dear Ms. L., Thank you for your outstanding review and for awarding us a perfect score. We are delighted to hear that you enjoyed our convenient location, spacious and comfortable rooms, and, most importantly, the service provided by our team. Your kind words regarding the professionalism and friendliness of our staff mean a great deal to us, as creating a memorable guest experience is at the core of everything we do. It is truly rewarding to know that your stay was a genuine customer experience, and we sincerely appreciate your recognition. We look forward to welcoming you back to Mercure Belgrade Excelsior in the near future. Sincerely, Your Mercure Belgrade Excelsior Team

Customer review rating 5.0/5

Ryad R. Friends - Confirmed reviews ALL

Hotel Mercure Excelsior is a great choice for your stay in Belgrade. Very well located. The hotel staff are very hospitable and service minded, very professional and warm.I will definitelly be back in the future.

Dear Mr. R., Thank you for your wonderful review and for sharing your experience with us. We are delighted to learn that you enjoyed our central location and that our team’s hospitality, professionalism, and warm service made such a positive impression on you. Providing exceptional guest experiences is our highest priority, and your kind words are truly rewarding for all of us. It is especially gratifying to know that you would choose to stay with us again in the future. We look forward to welcoming you back to Mercure Belgrade Excelsior and ensuring another memorable stay. Sincerely, Your Mercure Belgrade Excelsior Team

Customer review rating 4.5/5

Anorak S. Business - Confirmed reviews ALL

Great welcome and hospitality, friendly staff. Room upgrade was a pleasant surprise.

Dear Anorak, Thank you for your kind review and for sharing your experience with us. We’re delighted to hear that you felt warmly welcomed and enjoyed the hospitality of our team. We truly appreciate your feedback and look forward to welcoming you back again soon. Sincerely, Your Mercure Belgrade Excelsior Team

Customer review rating 4.5/5

Marina G. Business - Confirmed reviews ALL

Great location. Helpful people on the reception. The room was always clean. Delicious breakfast. Perfect stay.

Dear Ms. G., Thank you for taking the time to share your positive experience. We are truly pleased to learn that you enjoyed our location, appreciated the attentiveness of our reception team, and found your room consistently clean and comfortable. It is also wonderful to know that our breakfast met your expectations and contributed to an enjoyable stay. Your kind feedback is greatly appreciated and serves as a valuable encouragement to our entire team. We are delighted that your stay was a memorable one and look forward to welcoming you back in the future. Sincerely, Your Mercure Belgrade Excelsior Team

Other web-users rate our hotel

  • 303 reviews 9.4/10 Location
  • 326 reviews 8/10 Room
  • 393 reviews 9.4/10 Service
  • 11 reviews 9.3/10 WiFi
  • 153 reviews 8.5/10 Breakfast
  • 136 reviews 9.3/10 Cleanliness
  • 97 reviews 7.9/10 Vibe
  • 38 reviews 5.1/10 Value

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