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Hotel extras
From exquisite bed linens to great amenities, our rooms and suites were created just for you.
Vibrant colours and contemporary design are integral elements of our modern hotel.
We offer great views of the city from the top floor of our hotel.
Each spacious and stylish room features modern furnishing and amenities.
Each room comes with an en-suite bathroom, workspace and Internet access.
Services in the hotel and nearby
Check-in from 14h00
Check out up to 12h00
Paying
Information message
Hotel location
Novotel Ulaanbaatar
Baga Toiruu 6Th Khoroo
14201
ulaanbaatar
mongolia
Check-in from 14h00
Check out up to 12h00
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GROCERY STORE 4 BUS STATION : 7 GROCERY STORE 4
- By plane
CHINGGIS KHAAN At 17km / 10.56 miles
- By train
ULAANBAATAR RAILWAY At 4.5km / 2.8 miles
GPS :47.926544, 106.917061
Our accommodation(s)
Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.
Our restaurants and bars
Your meetings and events
Our meeting rooms
Number of meeting rooms: 2
Maximum size: 362 m²
Maximum capacity: 250 people
Maximum banquet capacity: 200 people
TripAdvisor Rating
40 reviews
not good
Customer review rating 4.3/5
Munkhmaral T. Families - 24/09/2020 Confirmed reviews ALL
- when checking in, my guaranteed reservation was not found and i had to make a new reservation at your hotel - it was late when i showed up with mum, and the receptionists had no access to check reservation of hotel.com or any other reservation websites - i was not informed about hotel facilities. such as pool and gym. i stayed for 2 nights and only at the check out of the second day, i found out that there was a pool and a gym.a - my breakfast order was not taken seriously, i had to call 3 times to almost beg for it. i was super pissed. - the staff did not recognize the guests, kept coming and checking me when i or my little sis entered. - there was an old lady at the pool who joined after me and my sister. She was yelling at the staff and yelled at my sister to pick up a trash out of the pool. I think she was a mother of the owner or someone with relationship to the owners. I had to rush and leave the are as she was acting like the boss in the whole place. Very rude and old lady, yelling at the staff and the guests. I could see she was coming from powerful status, because the staff could not say anything and just stayed quiet, all decided to be yelled at. Very Very Very not professional! NEPOTISM. - complimentary bottle of waters costed. That i did not get. I had to pay for complimentary items. over all very bad experience, however the bed was good.
Not again
Customer review rating 4.3/5
Anonymous Families - 11/08/2020 Confirmed reviews ALL
Hotel with a sub standard service delivery. Also waiting to cr3dit the points to my account.
Dear Mr. Capaul G., Thank you for taking the time to tell us about your experience at the Novotel Ulaanbaatar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. After carefully check your booking, unfortunately your last stay is not eligible to collect the points due to special discounted rate. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Purevjargal Togookhuu Front Office Manager
Miserable customer service...
Customer review rating 4.3/5
Chinbat E. Couples - 03/08/2020 Confirmed reviews ALL
Went to Novotel Ulaanbaatar with my wife. Had dinner at the Food Exchange. Some of the kitchenwares were broken, missing handles etc... Brochure said that swimming pool was open until 23:00pm, but was told that they will close at 22:00pm for unknown reason. Room for couples had only one set of tooth brush... Their brochure and front desk said breakfast buffet was open from 07:30am until 10:00am. However, next morning I was told that they are not operating breakfast buffet, but room service only (which the options were really poor). So we were told that Food Exchange was to open by 11:00am. When we went there on time, again was told that they open at 11:30am.... Miserable service.... I had a strong feeling that their service was so bad, because of expat management personnel cannot come to work due to Covid-19 restrictions. I still paid everything in full for the horrible service I received... I would advise to visit other nice establishments in Ulaanbaatar, and not spend your money on such misery...
Dear Mr. Chinbat E., First of all I wish to thank you very much for taking the time to write down your detailed and valuable feedback as only with such honest feedback as a base for our work we can further develop our product towards our valuable guest demands. Please accept my sincere apology for your experience in our hotel. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Dear Mr. Chinbat E., I hope you will give us a chance to display the real “ Feel Valued, Feel Welcome” approach we aim to deliver to every guest during their stay. Please do not hesitate to contact me directly for any future inquiries or bookings so I can personally look after your well-being during your stay. Yours sincerely, Purevjargal Togookhuu Front Office Manager
Dr ADM
Customer review rating 4.3/5
Dr. A. M. Business - 29/12/2019 Confirmed reviews ALL
Every service was afforded to me.
Dear Dr. Antony M., We very much appreciate your comments regarding your stay at the Novotel Ulaanbaatar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Purevjargal Togookhuu Front Office Manager
Pleasant and convenient
Customer review rating 4.3/5
None Business - 23/12/2019 Confirmed reviews ALL
Stayed in a well organized and pleasant hotel during a mission in Mongolia. Would next time book again
Dear Mr. Henk.J.Th. B., We very much appreciate your comments regarding your stay at the Novotel Ulaanbaatar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry that breakfast quality is not meet with your expectation. We will definitely work to improve our breakfast. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Purevjargal Togookhuu Front Office Manager
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