Novotel Ulaanbaatar Hotel

Customer review rating 4.3/5 126 reviews

#ALLSAFE Accor

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Novotel Ulaanbaatar
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+ 24 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • From exquisite bed linens to great amenities, our rooms and suites were created just for you.

  • Vibrant colours and contemporary design are integral elements of our modern hotel.

  • We offer great views of the city from the top floor of our hotel.

  • Each spacious and stylish room features modern furnishing and amenities.

  • Each room comes with an en-suite bathroom, workspace and Internet access.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Children's Club for 4 to 6 years
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Thermal Spa
  • Fitness centre
  • Well-being
  • Children's Club for 4 to 6 years
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 2 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
Information message

Hotel location

Novotel Ulaanbaatar

Baga Toiruu 6Th Khoroo
14201
ulaanbaatar
mongolia

Tel: +97670101188

Fax: (+976)70101188

Check-in from 14h00

Check out up to 12h00

  • GROCERY STORE 4 BUS STATION :  7 GROCERY STORE 4

  • By plane

    CHINGGIS KHAAN At 17km / 10.56 miles

  • By train

    ULAANBAATAR RAILWAY At 4.5km / 2.8 miles

GPS :47.926544, 106.917061

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Standard King Room with 1 King size bed and sofa

  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Views: Mountain view, City View *

* Subject to availability

  • Wireless internet in your room
  • Bathroom products
  • Multimedia hub

Standard Twin Room with 2 Single beds and sofa

  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Views: Mountain view, City View *

* Subject to availability

  • Wireless internet in your room
  • Multimedia hub

Superior Room with 1 king-size bed and sofa

  • Max. number of persons: 3
  • Area: From 38 / 409 sq ft
  • Views: Mountain view, City View *

* Subject to availability

  • Wireless internet in your room
  • Multimedia hub
Rooms

Our restaurants and bars

JADE GARDEN

Type of cuisine: Regional

Presenting sublime, traditional Chinese cuisine served in any of our 10 elegant dining rooms and carefully selected tea to complement the dining experience. A perfect place for business meetings or private family celebrations.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

FOOD EXCHANGE

Type of cuisine: Chinese

Food Exchange is a charming 145 seater restaurant offering a sumptuous buffet spread featuring international cuisine and local highlights. An ideal dining place for a cosy meal with family, friends and business partners. Located on Level 2.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

11:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMET BAR

Non contractual photo

Gourmet Bar is the perfect place to unwind after a day of sightseeing, shopping or work. Pamper yourself with a wide selection of beverages complemented with savoury snacks

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DUVIN

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DuVin offers a wide selection of wines with tempting light meals

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Biere House

Non contractual photo

Pub Bar.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 362

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Novotel Ulaanbaatar

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

126 reviews

tripadvisor

TripAdvisor Rating 5.0/5

40 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

not good

Customer review rating 4.3/5

Munkhmaral T. Families - 24/09/2020 Confirmed reviews ALL

- when checking in, my guaranteed reservation was not found and i had to make a new reservation at your hotel - it was late when i showed up with mum, and the receptionists had no access to check reservation of hotel.com or any other reservation websites - i was not informed about hotel facilities. such as pool and gym. i stayed for 2 nights and only at the check out of the second day, i found out that there was a pool and a gym.a - my breakfast order was not taken seriously, i had to call 3 times to almost beg for it. i was super pissed. - the staff did not recognize the guests, kept coming and checking me when i or my little sis entered. - there was an old lady at the pool who joined after me and my sister. She was yelling at the staff and yelled at my sister to pick up a trash out of the pool. I think she was a mother of the owner or someone with relationship to the owners. I had to rush and leave the are as she was acting like the boss in the whole place. Very rude and old lady, yelling at the staff and the guests. I could see she was coming from powerful status, because the staff could not say anything and just stayed quiet, all decided to be yelled at. Very Very Very not professional! NEPOTISM. - complimentary bottle of waters costed. That i did not get. I had to pay for complimentary items. over all very bad experience, however the bed was good.

Not again

Customer review rating 4.3/5

Anonymous Families - 11/08/2020 Confirmed reviews ALL

Hotel with a sub standard service delivery. Also waiting to cr3dit the points to my account.

Dear Mr. Capaul G., Thank you for taking the time to tell us about your experience at the Novotel Ulaanbaatar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. After carefully check your booking, unfortunately your last stay is not eligible to collect the points due to special discounted rate. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Purevjargal Togookhuu Front Office Manager

Miserable customer service...

Customer review rating 4.3/5

Chinbat E. Couples - 03/08/2020 Confirmed reviews ALL

Went to Novotel Ulaanbaatar with my wife. Had dinner at the Food Exchange. Some of the kitchenwares were broken, missing handles etc... Brochure said that swimming pool was open until 23:00pm, but was told that they will close at 22:00pm for unknown reason. Room for couples had only one set of tooth brush... Their brochure and front desk said breakfast buffet was open from 07:30am until 10:00am. However, next morning I was told that they are not operating breakfast buffet, but room service only (which the options were really poor). So we were told that Food Exchange was to open by 11:00am. When we went there on time, again was told that they open at 11:30am.... Miserable service.... I had a strong feeling that their service was so bad, because of expat management personnel cannot come to work due to Covid-19 restrictions. I still paid everything in full for the horrible service I received... I would advise to visit other nice establishments in Ulaanbaatar, and not spend your money on such misery...

Dear Mr. Chinbat E., First of all I wish to thank you very much for taking the time to write down your detailed and valuable feedback as only with such honest feedback as a base for our work we can further develop our product towards our valuable guest demands. Please accept my sincere apology for your experience in our hotel. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Dear Mr. Chinbat E., I hope you will give us a chance to display the real “ Feel Valued, Feel Welcome” approach we aim to deliver to every guest during their stay. Please do not hesitate to contact me directly for any future inquiries or bookings so I can personally look after your well-being during your stay. Yours sincerely, Purevjargal Togookhuu Front Office Manager

Dr ADM

Customer review rating 4.3/5

Dr. A. M. Business - 29/12/2019 Confirmed reviews ALL

Every service was afforded to me.

Dear Dr. Antony M., We very much appreciate your comments regarding your stay at the Novotel Ulaanbaatar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Purevjargal Togookhuu Front Office Manager

Pleasant and convenient

Customer review rating 4.3/5

None Business - 23/12/2019 Confirmed reviews ALL

Stayed in a well organized and pleasant hotel during a mission in Mongolia. Would next time book again

Dear Mr. Henk.J.Th. B., We very much appreciate your comments regarding your stay at the Novotel Ulaanbaatar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry that breakfast quality is not meet with your expectation. We will definitely work to improve our breakfast. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Purevjargal Togookhuu Front Office Manager

Great

Customer review rating 4.3/5

Tom W. Business - 03/12/2019 Confirmed reviews ALL

This was a wonderful stay. Thank you.

Dear Mr. Thomas Charles W. Iii, We very much appreciate your comments regarding your stay at the Novotel Ulaanbaatar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Purevjargal Togookhuu Front Office Manager

Mostly good except one point of detail

Customer review rating 4.3/5

Stuart G. Business - 01/12/2019 Confirmed reviews ALL

Very good except when I asked for the hotel taxi for a receipt for the taxi ride to airport. He said he would send by e mail but I never received it. So cannot claim for my expenses.

Dear Mr. Stuart g., Thank you for taking the time to tell us about your experience at the Novotel Ulaanbaatar. I am sorry that taxi receipt is not provided to you; please allow me to express my sincerest apologies on this matter. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please allow me to explain that you reserved outsource taxi company to airport. Normally taxi drivers should provide receipt directly to the guests. Since taxi company didn't provide to you any receipt. I will personally follow up and taxi company will send you a receipt to your email shortly. Again, we appreciate your sharing your concerns and please feel free to contact me back. Thank you. Yours sincerely, Purevjargal Togookhuu Front Office Manager

My flight was cancelled

Customer review rating 4.3/5

Kyong Business - 22/11/2019 Confirmed reviews ALL

Everything was great except for being charged as a no show for the first night. My flight was delayed 24 hours due to weather and I could not make it to Mongolia. I emailed the hotel twice as soon as I found out with no response. And when I finally called from Korea I was told I’d be charged a no show fee for something that was out of my control.

Dear Mr. Kyong O., Thank you for taking the time to tell us about your experience at the Novotel Ulaanbaatar. I am sorry that your no show fee is charged even it is not your fault; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and get back to you shortly. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Purevjargal Togookhuu Front Office Manager

Everything is good, except buffet food

Customer review rating 4.3/5

Arseniy P. Business - 19/11/2019 Confirmed reviews ALL

Wonderful staff, old but very stylish and nice hotel, a lot of light in the room. Very disappointed with buffet breakfast/lunch/dinner - food looks very fancy but not tasty.

Dear Mr. Arseniy P., Thank you for taking the time to tell us about your experience at the Novotel Ulaanbaatar. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Only with honest feedback we can further develop our product and service towards our guests wishes and needs. We will surely, improve our restaurant services as well as food quality. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely, Purevjargal Togookhuu Front Office Manager

Helpful staffs

Customer review rating 4.3/5

Anonymous Couples - 01/11/2019 Confirmed reviews ALL

Appreciate your staffs’ help when i was checking out from the hotel ie. luggages, quick check out and taxi calling.

Dear Duangporn P., We very much appreciate your comments regarding your stay at the Novotel Ulaanbaatar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Purevjargal Togookhuu Front Office Manager

Mr

Customer review rating 4.3/5

Eva Business - 23/10/2019 Confirmed reviews ALL

great

Dear Mr. Eva K., We very much appreciate your comments regarding your stay at the Novotel Ulaanbaatar. It is always a pleasure to receive guest feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope you enjoying your current stay with us. Please let me know if i can assist with anything Mr. Eva :) Yours Sincerely, Purevjargal Togookhuu Front Office Manager

Rate was excellent, rooms were excellent staff courteous and helpful

Customer review rating 4.3/5

Anonymous Business - 20/10/2019 Confirmed reviews ALL

Everything from check in to breakfast, lounge , room, stay and check out was excellent.

Dear Mr. Robert Andrew S., We very much appreciate your comments regarding your stay at the Novotel Ulaanbaatar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Purevjargal Togookhuu Front Office Manager

Comfortable staying

Customer review rating 4.3/5

Indira Business - 18/10/2019 Confirmed reviews ALL

I liked that gym started work at 6.30

Dear Indira N., We very much appreciate your comments regarding your stay at the Novotel Ulaanbaatar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Purevjargal Togookhuu Front Office Manager

Nice room

Customer review rating 4.3/5

Anonymous Business - 15/10/2019 Confirmed reviews ALL

I liked the room, but not the restaurants. They felt industrial, like Old style cafeterias, not comfortable. Pls work on this. Staff courteous.

Dear Mr. V., Thank you for taking the time to tell us about your experience at the Novotel Ulaanbaatar. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and hope to welcome you again at Novotel near future. Yours Sincerely, Purevjargal Togookhuu Front Office Manager

Satisfying

Customer review rating 4.3/5

Fazid Business - 08/10/2019 Confirmed reviews ALL

Very helpful front desk staff, room was well cleaned daily, smiling faces & good for business traveller

Dear Nordin M., We very much appreciate your comments regarding your stay at the Novotel Ulaanbaatar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Purevjargal Togookhuu Front Office Manager

Great hotel - only 1 year old so very new.

Customer review rating 4.3/5

Steve Business - 06/10/2019 Confirmed reviews ALL

Great hotel - only 1 year old so very new. Great gym, indoor pool and spa. Good variety at breakfast. Rooms quite hot due to change over to winter mode. Staff all very friendly and helpful.

Dear Steven J C., We very much appreciate your comments regarding your stay at the Novotel Ulaanbaatar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Purevjargal Togookhuu Front Office Manager

Nice stay in Novotel UB

Customer review rating 4.3/5

Yannick Solo - 03/10/2019 Confirmed reviews ALL

The check in was quick on arrival from a late flight from HK. I was lucky to be upgraded to a Junior Suite, for 3 nights, thanks probably to me being a member of Loyalty program with Accorhotels. During my second stay for one night, I had a normal room but it was spacious enough . Everything in the room was perfect. The staff was friendly and professional . Breakfast was good too and there is plenty to choose from.

Dear Yannick A., We very much appreciate your comments regarding your stay at the Novotel Ulaanbaatar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Purevjargal Togookhuu Front Office Manager

Engineer

Customer review rating 4.3/5

Arno Business - 02/10/2019 Confirmed reviews ALL

Was quite satisfactory

Dear Arno, We very much appreciate your comments regarding your stay at the Novotel Ulaanbaatar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Purevjargal Togookhuu Front Office Manager
Customer review rating 4.3/5

Anonymous Business - 01/10/2019 Confirmed reviews ALL

EXCELLENT!

Dear Fernando C., We very much appreciate your comments regarding your stay at the Novotel Ulaanbaatar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Purevjargal Togookhuu Front Office Manager

Thumbs up!

Customer review rating 4.3/5

Anonymous Business - 01/10/2019 Confirmed reviews ALL

The hotel was clean, the service was polite and wonderful, and the area was quiet.

Dear Mr. D., We very much appreciate your comments regarding your stay at the Novotel Ulaanbaatar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Purevjargal Togookhuu Front Office Manager

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