Novotel Ulaanbaatar 4 stars

Customer review rating (ALL Rating) 4.3/5 145 reviews

Best price
guarantee
Novotel Ulaanbaatar - Image 1
Novotel Ulaanbaatar - Image 2
Novotel Ulaanbaatar - Image 3
Novotel Ulaanbaatar - Image 4
Baga toiruu 6th khoroo, Sukhbaatar District, 14201 ULAANBAATAR, Mongolia

Description

Hotel extras

  • From exquisite bed linens to great amenities, our rooms and suites were created just for you.

  • Vibrant colours and contemporary design are integral elements of our modern hotel.

  • We offer great views of the city from the top floor of our hotel.

  • Each spacious and stylish room features modern furnishing and amenities.

  • Each room comes with an en-suite bathroom, workspace and Internet access.

Our accommodation(s)

Hotel location

Novotel Ulaanbaatar

Baga toiruu 6th khoroo, Sukhbaatar District
14201 ULAANBAATAR
Mongolia

GPS:47.926544, 106.917061

Telephone
Fax +976 7010 1188

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  145 reviews

TripAdvisor Rating  4.3/5  69 reviews

Poor customer service from the top!

TripAdvisor rating 2.0/5

JAD-8thOctober TripAdvisor review

Whilst the room and general facilities were good, the quality of service and appreciation of 'the customer' was beyond appalling. For the restaurant to run out of yogurt half way through breakfast is not acceptable; for there to be no coffee available at 22.00hrs in the lobby bar, is not acceptable; for there to be no manager or duty manger available after 18.00hrs is not acceptable; for ACCOR the owner of Novotel to ignore my emails and fail to respond, even though I emailed their CEO M. Bazin is a clear illustration of cause and effect. The CEO ignores customer service and that is then reflected at the operational level!

Consistent Novotel experience, some AC challenges, great location, wonderful staff

TripAdvisor rating 4.0/5

robert-not-home TripAdvisor review

I stayed here several times over a three week trip through Mongolia. We used it as a home base and would stay here 1-3 nights in between our trips to the more far flung places in Mongolia. On the whole I was very pleased with the hotel. It is (as to be expected) cookie cutter with rooms that could be found at any Novotel across the world. Charm and unique character is not what you will find here, consistency and predictability you will, which is, after all, why you are choosing a Novotel - right? Beds were clean and comfortable, as was the room and bathroom. Amenities such as bathrobes, slippers, in room safe, TV, AC, etc, are all there. Friendly and professional staff, laundry service, check check and check. There were definitely challenges with the AC in multiple rooms. Some rooms worked great, others not at all or cooling was stuck on. Sometimes there was a floor unit (big white thing) they brought into the rooms where the AC was broken (if you see one when you walk in you'll now know why). A window in the room does open so I did this to help cool things down when the AC was broken. As in general Mongolia is not super hot (though large buildings do get warm) I managed when I had a room with cooling challenges. The TV was a little funky with two boxes that needed to be turned on. The second little box controlled the channels and was often pointed down or at an odd angle which made changing stations difficult. I propped it up so it was facing the bed which helped. The breakfast was plentiful with many options. During peak times some items ran out and it took a little while to get them refilled, but they did do it, often to have people jump on it and empty it again. There seemed to be little effort to clear the tables during rush times so things could get a little messy as people left and the next wave came in, and finding silverware was at least on one occasion a real challenge. But on the whole it was a satisfying breakfast. Laundry service was great and reasonably priced. Even used the express service once and the turn around was super quick We did have one night where the water went out, I had woken up and noticed it so called the front desk at about 2:30am, They said they would have a tech look and it was more or less fixed by early the next morning (in fact I'm pretty sure in less than 2 hours it was fixed as I heard it gurgling through the pipes). The hotel is well located and in 15 minutes or so you can walk to many sites. Many restaurants close by. There is a GS25 mini mart right across the street so you can pick up water, etc. There is a larger supermarket about a 5 minute walk away too so if you want a more extensive selection not far away. I would definitely stay here again and do recommend it.

Customer review rating 4.5/5

Madeleine M. Couples - Confirmed reviews ALL

We stayed 3 nights arriving 2 am on day 1. We appreciated the 24hour check in and we loved the room and the service. Breakfast was good quality with an extensive range of choices. Service by staff was excellent.

Customer review rating 4.5/5

John S. Couples - Confirmed reviews ALL

All staff were friendly and helpful. Room and common areas were all clean and comfortable. Wifi fault was attended to promptly. Breakfast buffet was ok but not up to the standard of the rest of the hotel.

Excellent Staffs and value for the money

TripAdvisor rating 5.0/5

fedtnt Business - TripAdvisor review

The staffs of this hotel are very friendly , courteous and professional. My special gratitude to MR. Arimi who had assisted me to locate and took me to a pharmacy to get the medication that I so desperately needed . My commendation is extended to him. The room is very comfortable and good size . The only glitch is that the TV did not work. Wifi is good

In partnership with TripAdvisor

Other web-users rate our hotel

  • 158 reviews 9.3/10 Location
  • 229 reviews 8/10 Room
  • 234 reviews 7.3/10 Service
  • 15 reviews 4.7/10 WiFi
  • 120 reviews 7/10 Breakfast
  • 88 reviews 7.5/10 Cleanliness
  • 82 reviews 8.3/10 Comfort
  • 78 reviews 6.8/10 Amenities

Powered by Trustyou

Our other establishments nearby

ibis Styles Ulaanbaatar Polaris 4 stars

Customer review rating (ALL Rating) 4.4/5 (35 reviews)

At 4.29 km

See the hotel
All our hotels in Ulaanbaatar

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.