Raffles London at The OWO 5 stars

Customer review rating (ALL Rating) 4.8/5 1,334 reviews

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Description

Hotel extras

  • A monument to culture occupying an iconic landmark building

  • Sophisticated Whitehall location within walking distance of Westminster attractions

  • A stage for celebrations, including glamorous weddings, elegant dinners and business events

  • A new gastronomic epicentre, with nine restaurants and three bars

  • A sanctuary for holistic wellness: advanced Guerlain treatments and bespoke programs by Pillar

Our accommodation(s)

Hotel location

Raffles London at The OWO

57 Whitehall
SW1A 2BX LONDON
United Kingdom

GPS:51.50553, -0.12601

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,334 reviews

Customer review rating 5.0/5

Christine S. Couples - Confirmed reviews ALL

Everyone friendly . The tour was amazing . Great food , great rooms , nothing not to like !

Dear Christine S., thank you for your wonderful feedback, we are delighted to hear that you had a great stay and enjoyed our friendly service, the amazing tour, and the food. Your satisfaction is our top priority, and we look forward to welcoming you back soon. With best regards, Mathias Gerds Hotel Manager Raffles London at The OWO

Customer review rating 4.5/5

David W. Couples - Confirmed reviews ALL

An enjoyable and quality stay in a great location for our night at the theatre in London. Lunch & breakfast, in Saison were "nice", but lacked the extra "touch" expected of Raffles. Compared to Raffles Singapore , both breakfast and lunch are a level [higher for enjoyment and food presentation & quality. The superior room was also "nice" but IMO well below Raffles Singapore. I feel OWO should include more "in-room complimentary treats" (drinks & snacks to help guests enjoy & relax without a thought of it being a "mini bar item"). This inclusion elevates the experience for guests to relax and comfortably enjoy Raffles OWO as a "pleasure" rather than just another Hotel stay. The staff are excellent, from top to bottom, ALL the OWO team deliver and are, IMO, as good a "hospitality team" to be found anywhere in the world, and I've experienced many over the years. Overall OWO is still work in progress, finding it's way to "outstanding, pleasurable and special" excellence.

Dear Mr. W., Thank you for taking the time to share your experience at Raffles London at The OWO. I am pleased to hear that you enjoyed your stay and appreciated our team's outstanding hospitality. Your recognition of their efforts is truly valued and will inspire us to continue delivering exceptional service. I also appreciate your feedback regarding the dining options and the in-room amenities. We strive to provide a distinctive experience that reflects the Raffles legacy. Your insights regarding food presentation and quality, as well as the desire for more complimentary treats in the room, have been duly noted. We constantly seek to enhance our offerings to align with our guests' expectations of luxury and comfort. We are indeed on a journey to refine our services and appreciate your patience as we work towards achieving excellence. We look forward to welcoming you back for an even more memorable experience in the future. Best regards, Mathias Gerds Hotel Manager Raffles London at The OWO

Customer review rating 5.0/5

Matt F. Families - Confirmed reviews ALL

Lovely few day, top hotel staff and facilities

Dear Mr. F., Thank you for your kind words about your recent stay at Raffles London at The OWO. We are delighted to hear that you found our hotel staff and facilities to be top-notch, your positive feedback is greatly appreciated. With best regards, Mathias Gerds Hotel Manager Raffles London at The OWO

Customer review rating 5.0/5

John A. C. K. Couples - Confirmed reviews ALL

From the moment we arrived, each staff member we interacted with was extremely polite, attentive and proffessional.

Dear John A. C. K., Thank you for your kind words regarding your stay at Raffles London. We are delighted to hear that our staff made a positive impression on you with their professionalism and attentiveness. At the same time, we have also taken note of your comments regarding the breakfast buffet and service, as well as your comments about the iPad in our guest rooms, and will use your feedback to improve our standards. With kind regards, Mathias Gerds Hotel Manager Raffles London at The OWO

Customer review rating 5.0/5

John B. Solo - Confirmed reviews ALL

A lovely experience that I enjoyed completely

Dear Mr. B., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our staff to be helpful, friendly, and professional, contributing to a lovely experience. Best regards, Mathias Gerds Hotel Manager Raffles London at The OWO

Other web-users rate our hotel

  • 300 reviews 9.5/10 Location
  • 414 reviews 8.5/10 Room
  • 854 reviews 9/10 Service
  • 361 reviews 9/10 Amenities
  • 267 reviews 9.6/10 Vibe
  • 243 reviews 8.2/10 Food
  • 121 reviews 9.5/10 Wellness Area
  • 120 reviews 8.4/10 Comfort

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