Dear Ritesh, Thank you for sharing such wonderful and detailed feedback with us. I am delighted to know that your stay exceeded expectations from the moment you arrived, and that the resort’s combination of nature, comfort, and modern facilities made such a positive impression. It is especially lovely to read that our team were able to help make your wife’s birthday celebration more special with the room decoration and cake prepared before your arrival. I am also pleased that you enjoyed the upgrade to a pool access room and the cosy balcony. Thank you for your kind recognition of our team, and especially Lily, who helped guide you during your stay. I will be sure to share your appreciation with her and the wider team. I am sorry that one of our restaurants was under renovation during your visit, but I am pleased this did not affect your overall enjoyment. Thank you again for your loyalty as an ALL Gold member, your excellent score, and your kind recommendation. We are very happy to know that you would happily visit again, and we look forward to welcoming you back for another memorable stay. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Khun Natthaphon, Thank you for sharing your detailed feedback with us. I am pleased to know that you found the hotel beautiful, clean, and well located, and that our team were friendly and welcoming throughout your stay. Thank you especially for recognizing Lilly at check-in. I am delighted to read that she was friendly, helpful, and knowledgeable, and that she made your arrival experience smooth and pleasant. I will be sure to share your kind comments with her. Please accept my apologies, however, for the issues you experienced with the pool lighting by your room. This should have been working correctly, and I will ask our engineering team to review this. I am also sorry that breakfast did not meet your expectations. I note your comments regarding the limited variety, the restaurant feeling too small during busy periods, difficulty finding a table, and slower service. This is useful feedback, and I will review it with our culinary and service teams so we can improve the breakfast experience, especially during peak times. Thank you again for your excellent overall score, your loyalty as an ALL Classic member, and your kind recommendation. We hope to have the opportunity to welcome you back again for an even better stay. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Foo W. l., Thank you for sharing your feedback with us. I am pleased to know that you had a comfortable stay and enjoyed the peaceful environment, location, and overall experience. It is lovely to read that you loved the resort and found it a nice place for a short and relaxing trip. I also note your comments regarding activities, in room snacks and drinks, and WiFi speed. Thank you for sharing these suggestions with us, and I will pass your comments to the relevant teams for review. As an ALL Classic member, we would also highly recommend booking future stays directly with Accor in order to receive more recognition and benefits. You may also wish to consider Accor Plus Explorer, which provides immediate benefits across participating hotels and restaurants. If you are interested, please feel free to contact me directly and I will be happy to provide more information. Thank you again for your positive score and recommendation. We hope to have the pleasure of welcoming you back again soon. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Benjamin, Thank you for choosing to return to stay with us and for sharing your wonderful feedback. We are delighted that your second visit provided the relaxing holiday you were looking for. It is especially rewarding to know that we have become your favorite place to unwind and that you are already planning to return again next year. We truly appreciate your continued loyalty and look forward to welcoming you back for your third visit. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Mei L., Thank you for sharing your lovely feedback with us. I am pleased to know that you enjoyed the peaceful, serene, and natural surroundings of the resort, as well as the spacious room during the wet season. It is also lovely to read that you enjoyed breakfast in such a relaxed setting, especially the juices, and that our team provided warm hospitality throughout your stay. I will be sure to share your kind comments with our front desk team and the wider team. I also note your overall rating, and if there is anything you feel we could improve to make a future stay even better, I would be very grateful for your feedback. You are welcome to contact me directly at pa… Thank you again for your kind recommendation and for your loyalty as an ALL Classic member. We are very happy to know that you will come back again with your family, and we look forward to welcoming you. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Joan, Thank you for sharing your feedback with us. I am delighted to know that you and your family had a happy stay and appreciated the great service from our team. Thank you especially for recognizing Kik. I will be sure to share your kind comments with her, as she will be very pleased to receive your appreciation. Please accept my apologies, however, that some breakfast items were not replenished properly toward the end of service. While we are actively trying to manage food waste, this certainly does not mean that food should run out or that guests should feel there is not enough choice available. Breakfast is served until 11am, and the selection should remain well managed until the end of service. I will discuss your comments with our breakfast team and also ask them to make it clearer that guests can always speak with us if an item is completely finished, so we can assist straight away where possible. Thank you again for your constructive feedback and for your loyalty as an ALL Gold member. We hope to have the pleasure of welcoming you and your family back again soon. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Heather, Thank you for sharing your detailed feedback with us. I am pleased to know that you enjoyed our resort property, comfortable room, and the service from our team. It is also lovely to read that you noticed how well maintained the resort was, with our colleagues continuously working to keep everything clean and tidy. Thank you especially for recognizing Noey at the pool bar and Nicole at reception. I will be sure to share your kind comments with them, as they will be very pleased to receive your appreciation. Please accept my apologies, however, that some areas did not fully meet expectations. I note your comments regarding the breakfast variety, as well as the wish for more food options while only one restaurant was open during your stay. I will share this with our culinary and food and beverage teams as we continue to review our offering. I also note your comment regarding more seating at the bar, and will share this with the team for consideration. Thank you again for your constructive feedback and kind recommendation. We hope to have the opportunity to welcome you back in the future for an improved experience. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Khun Siwaporn, Thank you for sharing such wonderful and detailed feedback with us. I am delighted to know that what was originally planned as a short stop between Ranong and Phuket became such a positive and relaxing stay. It is especially pleasing to read that Jane was able to assist you so kindly after the booking date mistake, helping with room availability, a new booking, and arranging a better room at a discounted price. I will be sure to share your heartfelt thanks with her, as she will be very happy to know how much her care and support meant to you. I am also glad that you enjoyed the peaceful atmosphere, breakfast, comfortable bed, clean and private room, and the area for your morning run and exercise. Thank you again for your kind words about our team and for choosing to extend your stay with us. We are very happy to know that you will definitely come back, and we look forward to welcoming you again soon. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Leanne, Thank you for sharing such wonderful feedback and, most importantly, for choosing to return to stay with us again. We are delighted that the care and attention from our team, from assisting with your reservations and preferences through to your departure, made your experience so enjoyable. Your comments about our dedicated approach to hospitality are especially meaningful, as creating this genuine sense of care throughout every aspect of the guest experience is exactly what we strive to achieve. Thank you also for your generous comments regarding the management of the resort and the attention to detail across our team. I will be sure to share your kind comments with them all. It is always a pleasure to welcome returning guests, and we are delighted to know that you will be back again. We very much look forward to your next visit. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Chris, Thank you for sharing your lovely feedback with us. I am delighted to know that you enjoyed another relaxed and comfortable stay at Grand Mercure Khao Lak Bangsak. It is especially pleasing to read that our management team and colleagues were once again accommodating, friendly, and helpful throughout your stay. Thank you again for your continued support and kind comments. We are very happy that you thoroughly enjoyed your time with us again, and we hope to have the pleasure of welcoming you back soon. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Marlene, Thank you for sharing such lovely feedback with us. I am delighted to know that you had such a fantastic stay and felt that Grand Mercure Khao Lak Bangsak was like an oasis. It is especially pleasing to read that our team made such a positive impression, from our grounds team and housekeeping colleagues to our restaurant team and everyone you met throughout the resort. I am also pleased that despite your late arrival, our front office colleague helped make your check in experience so welcoming. Thank you again for your kind recommendation and for recognizing the friendliness and care of the whole team. We hope to have the pleasure of welcoming you back again soon. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Khun Ornuma, Thank you for sharing such wonderful feedback with us. I am delighted to know that you had an amazing and enjoyable stay at Grand Mercure Khao Lak Bangsak, and that you found the resort clean, beautiful, and comfortable. It is especially pleasing to read that you enjoyed your pool access room and that our team helped make your stay even more memorable. Thank you especially for recognizing Khun Nut at breakfast, the Pran Spa team, and our housekeeping team for their great service and attention to detail. I will be very happy to share your kind comments with them and the wider team. Thank you again for your generous recommendation and excellent score. We hope to have the pleasure of welcoming you back again soon. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Abdallah, Thank you for sharing such wonderful and detailed feedback with us. I am delighted to know that you returned to Grand Mercure Khao Lak Bangsak after four years and noticed the improvements made around the resort. Your kind words about the management, hospitality, and quality standards mean a great deal to myself and the whole team. It is especially pleasing to read that our colleagues were extremely kind and helpful, and that you enjoyed our beachfront location, restaurant offering, spa experience, and the pool bar, including the happy hours, cocktail of the day, and daily offers. I am also glad that you felt well recognized as an ALL Platinum member and appreciated the upgrade and benefits during your stay. Please accept my apologies, however, for the difficulty with the internet login mechanism on some phones. I will share your comments with our IT team so we can review where the access process can be made easier. Thank you again for your loyalty and for your very generous comments. We truly hope to have the pleasure of welcoming you back again on your next vacation. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Khun Nopparat, Thank you for sharing your wonderful feedback with us. I am delighted to know that you enjoyed quiet days, beach vibes, and some relaxing time at the resort. It is lovely to read that you found the room beautiful, clean, and very comfortable, and that our team were friendly, welcoming, and helpful throughout your stay. We are very happy to know that you would definitely stay with us again, and we look forward to welcoming you back soon. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Carol Y. E., Thank you for sharing such wonderful feedback. We are delighted that you enjoyed your Thailand escape with us and that your three Pool Access Rooms provided such a comfortable experience for your stay. It is especially rewarding to hear that you appreciated our modern and spacious rooms, cleanliness, extensive breakfast selection, delicious restaurant menu, and above all, the friendly and accommodating service from our team. Thank you for your kind recommendation. We are very pleased to know that you are already looking forward to returning, and we look forward to welcoming you back for another memorable stay. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Jacob, Thank you for sharing your lovely feedback with us. I am delighted to know that you had a really comfortable stay and that our team were able to offer you a larger room shortly after your early arrival. It is also pleasing to read that you found the room well equipped, enjoyed the comfortable bed, and appreciated the convenient location of your room within the resort. Thank you again for your kind comments. We are very happy you had a great stay and hope to have the pleasure of welcoming you back again soon. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Mui L., Thank you for sharing your lovely feedback with us. I am delighted to know that you had a comfortable stay and felt welcomed from the moment you arrived at the resort. Thank you especially for recognizing Nif and the team for their warm welcome. I will be sure to share your kind comments with them, as they will be very pleased to receive your appreciation. Thank you again for your kind recommendation. We hope to have the pleasure of welcoming you back again soon. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Alexander, Thank you for sharing such a wonderful and detailed review with us. I am delighted to know that you tremendously enjoyed your stay at Grand Mercure Khao Lak Bangsak, and that the experience felt much more than expected. It is especially pleasing to read that you felt so warmly looked after as an ALL Diamond member, while also noticing the genuine care and kindness shown by our team. I am also glad that you appreciated our Thai riverside village concept, and that sitting on your balcony or terrace beside the waterway helped create such a relaxed and spacious feeling. Thank you also for your comments regarding the food. While I note your point that the selection is not the largest, I am pleased that everything you tried was consistently very good. Most importantly, thank you for recognizing so many of our colleagues. Nok and Apple from Pran Spa, Aon and Au from housekeeping, and Ben, Pinkie, Prince, and the reception team will all be very happy to receive your kind words. I will also share your comments with the many other team members who helped make your stay special. Thank you again for your loyalty, recognition, and thoughtful recommendation. We hope to have the pleasure of welcoming you back again soon. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Khun Aphasara, Thank you for sharing your wonderful feedback with us. I am delighted to know that you had such a comfortable and pleasant stay, and that you really enjoyed your time at the resort. It is lovely to read that our team were friendly, welcoming, and always greeted you with a smile. I am also pleased that you appreciated the clean room, peaceful and relaxing surroundings, and delicious breakfast offering. Thank you again for your excellent score and kind comments. We hope to have the pleasure of welcoming you back again soon. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak