Grand Mercure Khao Lak Bangsak 5 stars

Customer review rating (ALL Rating) 4.8/5 59 reviews

ALLSAFE approved hotel

Grand Mercure Khao Lak Bangsak
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+ 16 Services

Hotel extras

  • Room decoration is influenced by the southern Thai home interior and the local culture.

  • Rooms are built in Thai traditional architecture buildings.

  • All Rooms are wrapped around by tropical garden and palm trees and canal flowing through.

  • Pool Access Deluxe rooms are offer a swimming experience directly from your terrace.

Hotel location

Grand Mercure Khao Lak Bangsak

71 Moo7
Bangmuang District
Ampur Takuapa
82190 pang nga
thailand

Check-in from 14h00

Check out up to 12h00

  • By plane

    PHUKET At 94km / 58.41 miles

  • By boat

    BANN NAM KHEM PIER At 9km / 5.59 miles

GPS:8.801849, 98.263283

Hotel services

Check-in from - Check out up to

In summary
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 240

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 60 people

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Our guest reviews for
Grand Mercure Khao Lak Bangsak

100% genuine reviews from our guests

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ALL Rating 4.8/5

59 reviews

Customer review rating 3.5/5

Kate Friends - 28/11/2021 Confirmed reviews ALL

We booked a room for 3 people but some service failed to serve us. There’re 2 sets of glasses in the room and 2 sets dish and fork of a welcome dessert. However, a house keepers was able to give us 3 sets of towel but gave one pillow to an extra bed instead of 2 pillows. The hotel should equally pay attention to the third as same as the other two. By the way, the welcome dessert was so lovely. We stayed in room no. 5118. We were not sure weather we got upgrade room or not. But we thought we haven’t got.

Good service, nice hotel

Customer review rating 5.0/5

Saruta Y. Couples - 24/11/2021 Confirmed reviews ALL

Good experience

Dear Saruta Y., We very much appreciate your comments regarding your stay at the Grand Mercure Khao Lak Bangsak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Review us here! clickbit.ly/3qoNP3N Sincerely, Grand Mercure Khao Lak Bangsak

excellent service and accommodations

Customer review rating 5.0/5

Anonymous Friends - 22/11/2021 Confirmed reviews ALL

this place make me have a wonderful weekend!

Dear Nattida Y., We very much appreciate your comments regarding your stay at the Grand Mercure Khao Lak Bangsak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Review us here! clickbit.ly/3qoNP3N Grand Sincerely, Grand Mercure Khao Lak Bangsak.

Goodstay

Customer review rating 4.0/5

Pornthip Families - 20/11/2021 Confirmed reviews ALL

Resort was nice with surrounding atmosphere, i love the trees how they decoration with nature environment. but i booked room with no pool access and i want to swim the pool i cant find the way to the pool down stair maybe just for a room with pool access only, Khun Belle at the reception, very attentiveness to help us get information and our check in very smooth, informative about all resort story and Khun ton from Housekeeping, he did a best effort to help us to make our room good and provide a local information what to do in the area. For breakfast, i think it limited choice , it should provide more like mor option with bacon , due to bacon too crispy need to have soft bacon for guest , vagetable on salad bow should be fresh, fried rice on the station not hot , i recommend you should checked the temperature due to the fire under the pan it not heat enough, fried noodle the noodle it quite hard and the chicken meat still white , i want to suggest your resort to improve as my experienced i have stayed in many resort in Khaolak your breakfast station need to be give a guest more choices , overall , you have a good asset in term of hotel product and excellent service but just for little thing as food for breakfast area need to be better . In addition, happy hour limited only some choice to get half price , and liquor is not in the list, if you provide more choice it should be guest. Thank you,

Dear Pornthip P., We very much appreciate your comments regarding your stay at the Grand Mercure Khao Lak Bangsak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Review us here! clickbit.ly/3qoNP3N Grand Sincerely, Grand Mercure Khao Lak Bangsak.

quiet location, good service

Customer review rating 4.5/5

Wannarat P. Couples - 17/11/2021 Confirmed reviews ALL

Special thanks to Khun Yaya for very good service, will back to Grand Mercure Khao Lak for sure

Dear Wannarat P., We very much appreciate your comments regarding your stay at the Grand Mercure Khao Lak Bangsak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Review us here! clickbit.ly/3qoNP3N Sincerely, Grand Mercure Khao Lak Bangsak

Good location ,staff , food

Customer review rating 4.5/5

Sw Friends - 17/11/2021 Confirmed reviews ALL

Stayed with my friend every good brand new hotel , peaceful beach not too much crowd breakfast is good and staff also good.

Dear Shongkiat W., We very much appreciate your comments regarding your stay at the Grand Mercure Khao Lak Bangsak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Review us here! clickbit.ly/3qoNP3N Sincerely, Grand Mercure Khao Lak Bangsak

I’ve found my favorite place in Khao Lak

Customer review rating 5.0/5

Tasara T. Families - 16/11/2021 Confirmed reviews ALL

I travel more than I stay at home yet never take my time to write reviews.   So here is a first for me, as it would be a travesty not to recognize and compliment the Grand Mecure Khao Lak for the remarkable experience I enjoyed during my recent vacation.     On arrival the setting with the juxtaposed waters of natural ponds integrated with the refreshing swimming pools just  a few steps from your bedroom glass doors made for a calm and pleasing setting to relax in the room or on the porch in the sunken settee.   The splendid breakfast buffet and service really set up my day, yet the late luncheon between the pool and sea at Green Mango really was even more exceptional.     Khao Lak is for sporty people as well as those who just want to walk on a pristine beach and feel the seabreeze in their hair.   As for me, I’ll never try another resort in the area as I’ve found where I want to be coming back to on my future visits. Compliments to whoever created such a lovely property and found such friendly helpful staff to keep it humming.

Dear Tasara T., We very much appreciate your comments regarding your stay at the Grand Mercure Khao Lak Bangsak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Review us here! clickbit.ly/3qoNP3N Sincerely, Grand Mercure Khao Lak Bangsak

Good vibes, deep relax time with family (my lovely group)

Customer review rating 5.0/5

Namtip Friends - 15/11/2021 Confirmed reviews ALL

I appreciate the staffs to take care me and my family. I would like to say big thank you to K.Fon (Guest Service) she is very gentle and friendly so will take care and information about style of hotel on the buggy. She recommend amenities at the balcony and assist us about room type access pool or balcony with river for take photos. When she check the booking for available, she will inform us. In the room, it's very nice, neat, wide balcony. I love the theme sofa at balcony so manage with the building. Thank you staffs at pool who take care. I hope that I will back to stay here. :)

Dear Namtip A., We very much appreciate your comments regarding your stay at the Grand Mercure Khao Lak Bangsak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Review us here! clickbit.ly/3qoNP3N Sincerely, Grand Mercure Khao Lak Bangsak
Customer review rating 5.0/5

Anonymous Couples - 12/11/2021 Confirmed reviews ALL

Service was great, clean room and breakfast is also greast taste was so good.

Dear Wanna O., We very much appreciate your comments regarding your stay at the Grand Mercure Khao Lak Bangsak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Review us here! clickbit.ly/3qoNP3N Grand Sincerely, Grand Mercure Khao Lak Bangsak

Wish to stay here longer

Customer review rating 5.0/5

I L. G. A. T. Couples - 12/11/2021 Confirmed reviews ALL

Me and my partner spend a night to cerebrate our 1st anniversary here and we haven’t regret anything. Since the moment that we arrived at the hotel, we were so impressed by how unique and very thais style which is really reminded me about my childhood memory. The style of the hotel was inspired by Thai house river front (Around king Rama 7 era i guess) and my childhood house in Ayuthaya are exactly the same style. We have Jetty expending from balcony of the house into the river like this hotel. Grand Mercure also have balcony and wood patio which is same like the one that me and my family have and used for spend our afternoon together. Our room are huge and super comfortable, the bed are huge and pillows are amazing. We really like our pool excess. Everything so instagrammy. Pool excess doesn’t have bathtub tho (but that’s not really a issue) they also have bum gun by the way. Food there really tasty. Pizza at Green Mango was sooo good. Drinks also really good. They have really beautiful sunset view along the atmosphere there. Splendid evening indeed. I would say even the hotel just open but they are really good what they do. Every staff knows what there are doing and put a lot of their passion into it. Thank you all staff who’s really work hard as i saw them all the time. You will find same group of staff working in different hours, you will met them at dinner and met the same team again at breakfast in the next day. Thank you Khun Ale (which is i called him A-Le) for taking care of our dinner and drinks. We were so drunk and we had longest walk back to our room ever lol Khun Aor, Khun Tae. Front office team, Khun Prince, Khun Fon, Khun Maria, Khun Yaya and Khun Eid. We wish to stay here longer so, we already booked our next stay lol Can’t wait to go back! See you guys soon!

Dear Nintira R., We very much appreciate your comments regarding your stay at the Grand Mercure Khao Lak Bangsak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Review us here! clickbit.ly/3qoNP3N Sincerely, Grand Mercure Khao Lak Bangsak.

Clean new but not much activity to do ex. paddle board kayak yoga sailing

Customer review rating 3.5/5

Natthanicha Couples - 09/11/2021 Confirmed reviews ALL

Staff at all resturant are lovely we were upgrade to Sweety room pay extra flr 2 nights if other hotel they will have more complimentary for snack soft drink and free cocktail for happy hour for the best room type in my experince but here is nothing and would be better if here have more activity to do at the hotel example kayak paddle board or sailing bit boring if stay over than 2 nights here n no place to go out even beach along hotel also messy without any take care around

Dear Natthanicha N., We very much appreciate your comments regarding your stay at the Grand Mercure Khao Lak Bangsak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Grand Sincerely, Grand Mercure Khao Lak Bangsak.

Friendly staffs , beautiful room

Customer review rating 5.0/5

Mantana C. Couples - 07/11/2021 Confirmed reviews ALL

We enjoyed stay in grand mercure

Beautiful property, attentive staffs

Customer review rating 4.5/5

Chuennapa Friends - 06/11/2021 Confirmed reviews ALL

Positive - K. Maria helped me to book the room, fast response, knowledgeable, only 2 minutes i got the link to pay via app “bao tang” - K. Belle, front office, is very friendly, service-minded. We’re so impressive when she shared the story of the hotel, and explained the facilities. - K. Aor, at dinner and her team was helpful to explain the menu, also we met K. Aor again at breakfast - Breakfast was over expectation, service staff (can’t remember the name, a man) is helpful as well. - Chef at breakfast seemed not ready when we order egg menu, he gave me omelette instead of scrambled egg which i ordered. He offered to change. Overall are fine, not that matter. Negative - pest control at 4 or 5 pm when we were in the room. The door gap is a little wide, so smoke and smell coming to my room. It was really bad. - I tool laundry bag which I normally got it for free to keep my used cloths at other 5 stars hotel brand, but here it’s charged. So, the front office told me that as we got bad experience for the pest control, the laundry bag will be offered as complimentary to make me feel better for the bad smell of pest control. But you know i felt this is ridiculous. Just truly apologize to us, that’s enough. Seemed like you’re trying to catch me doing smth wrong, and used that point to be beneficial for the hotel :( Anyhow, overall stay were pleasant, and much more better than I expected during this situation, and the staff are much better than Pullman Khao Lak. Your team are great!!

Dear Chuennapa A., Dear Khun Chuennapa, I would like to thank you for taking the time to review your stay at Grand Mercure Khao Lak Bang Sak. I am glad that we were able to provide a great experience and service during your visit. Our goal is always to make sure all of our guests feel welcome and comfortable in their surroundings, and we are happy that you appreciated this as well. However, I'm sorry to hear about the smell coming into your room and that you could not get a laundry bag for free. We are happy to offer complimentary laundry bags during your stay with us. I apologize if our pest control was too strong. We take this very seriously and would like to work with you on making sure it does not happen again in the future. We are proud of our staff and want them to be recognized as well. I have passed along your compliments about their performance--they will be delighted! Thank you again for staying with us and giving us a chance to make things right. We look forward to welcoming you back soon! Grand Sincerely, Grand Mercure Khao Lak Bangsak

Brand new beach resort, beautiful landscape & interior, Great staffs

Customer review rating 5.0/5

Korkiat Friends - 02/11/2021 Confirmed reviews ALL

I enjoy staying at brand new Grand Mercure Khaolak. The resort has beautiful landscape & room design. Don't miss to enjoy sunset just right at the beach. All staffs are friendly and helpful. The signature cocktails and signature "Pinto" set are great. Definitely will come back and stay at this resort again. Special thanks to Khun Prince, a FO Manager, for nice taking care of ALL Accor Platinum member.

Dear Korkiat S., We very much appreciate your comments regarding your stay at the Grand Mercure Khao Lak Bangsak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Grand Sincerely, Grand Mercure Khao Lak Bangsak

Beautiful hotel, good service

Customer review rating 5.0/5

Ekarach T. Couples - 02/11/2021 Confirmed reviews ALL

Warm welcome by K. Maria and K. Prince. Hotel is beautiful and in a good concept. Staffs are very polite. Thanks all for great service.

Dear Ekarach T., We very much appreciate your comments regarding your stay at the Grand Mercure Khao Lak Bangsak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Grand Sincerely, Grand Mercure Khao Lak Bangsak

Good stay

Customer review rating 3.5/5

Anonymous Couples - 31/10/2021 Confirmed reviews ALL

Fine hotel but wierd pool design, no Access unless you have room with pool. Welcome drink they did not give any Wine, but it should give, guess they just dident want to open one.

Dear Rasmus L., Thank you for your review. We are sorry to hear that our pool design did not meet your expectations. We hope these details will help us better understand what happened so we can improve in the future. If there is anything else we can do to make your stay more enjoyable please let us know! Grand Sincerely, Grand Mercure Khao Lak Bangsak

Fantastic Seaside Oasis with Modern Amenities

Customer review rating 5.0/5

Le'ana Friends - 22/10/2021 Confirmed reviews ALL

This was a fabulously luxurious hotel with decadent scenery and friendly staff. I loved that the beach is private, the restaurant and daily breakfast is fantastic, and the pool is large and even has a bar inside! The traditional concept of the hotel juxtaposed with modern amenities enables you to celebrate Thailand's historical architecture while being comfortable. The layout of the hotel was exceptional. It felt like a community of hotel rooms along the river while being beachside. I can’t recommend this place enough. The hotel offers private car transport from Phuket and Krabi airport so you don’t have to hassle with public transport. Our time was relaxing and enhanced by staff that was so thoughtful. My friend slept in the last day and the hotel staff packed him a breakfast bag to go, without us even asking! It doesn’t get better than that!

Dear Le'ana inez F., We very much appreciate your comments regarding your stay at the Grand Mercure Khao Lak Bangsak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Grand Sincerely, Grand Mercure Khao Lak Bangsak

Well located. All the staffs have a great service. Beautiful and clean place to stay a vacation.

Customer review rating 5.0/5

Anonymous Families - 22/10/2021 Confirmed reviews ALL

Perfect

Dear Pumipak M., We very much appreciate your comments regarding your stay at the Grand Mercure Khao Lak Bangsak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Grand Sincerely, Grand Mercure Khao Lak Bangsak

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