Grand Mercure Khao Lak Bangsak 5 stars

Customer review rating (ALL Rating) 4.8/5 2,112 reviews

Grand Mercure Khao Lak Bangsak - Image 1
Grand Mercure Khao Lak Bangsak - Image 2
Grand Mercure Khao Lak Bangsak - Image 3
Grand Mercure Khao Lak Bangsak - Image 4

Description

Hotel extras

  • Room decoration is influenced by the southern Thai home interior and the local culture.

  • Rooms are built in Thai traditional architecture buildings.

  • All Rooms are wrapped around by tropical garden and palm trees and canal flowing through.

  • Pool Access Deluxe rooms are offer a swimming experience directly from your terrace.

  • Our Great & Friendly Staff Ensure Your Perfect Stay at Grand Mercure Khao Lak Bangsak.

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Grand Mercure Khao Lak Bangsak

71 Moo7, Bangmuang District, Ampur Takuapa
82190 PHANG NGA
Thailand

GPS:8.801849, 98.263283

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  2,112 reviews

Customer review rating 5.0/5

Emil R. S. Families - Confirmed reviews ALL

Beautiful hotel, location and amenities.

Dear Emil, Thank you for your wonderful review and for choosing Grand Mercure Khao Lak Bangsak. We are pleased to hear you found our hotel, location and amenities beautiful, and that you experienced quiet luxury during your stay. We hope to see you again next time you visit Khao Lak. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Customer review rating 4.0/5

Tomasz R. K. Families - Confirmed reviews ALL

not enough free sunbeds' around swimming pools and on the beach; having room with pool access was ideal for us; good food

Dear Mr K., Thank you for your review and for choosing Grand Mercure Khao Lak Bangsak. We are pleased to hear you enjoyed our location and the beautiful Thai village style design with the river. It's good to know your room with pool access was ideal for you and that you found the food good. I note your feedback about the availability of free sunbeds around the swimming pools and on the beach. Our sun lounger policy states that loungers cannot be reserved before 10am, and after 10am they can be reserved for up to one hour. We generally always find some sun loungers available, however these may not have been in your preferred location. Our team are always on hand to assist to help find space if required. We hope to have the pleasure of welcoming you back to Khao Lak in the future. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Customer review rating 5.0/5

Kathleen J. C. Couples - Confirmed reviews ALL

Amazing hotel. Loved my time there

Dear Kathleen, Thank you for your wonderful review and for choosing Grand Mercure Khao Lak Bangsak. We are pleased to hear you found the design and layout of our hotel beautiful and that you loved your time with us. We would be delighted to host you again in the future. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Customer review rating 4.5/5

Edward D. H. R. Couples - Confirmed reviews ALL

Excellent staff led by hands on GM Paul where nothing was too much trouble.

Dear Edward, Thank you for your wonderful review and for choosing Grand Mercure Khao Lak Bangsak. We are pleased to hear you found our hotel clean, smart and friendly with a boutique style in a beachside location. I appreciate your kind words about our excellent team and it was my pleasure to meet you personally during your stay. We look forward to your next visit. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Customer review rating 4.5/5

Patrick J. F. Couples - Confirmed reviews ALL

The hotel is aesthetically stunning. Our room was beautiful, impeccably clean, and offered a very modern yet cozy atmosphere. A special mention must go to the staff—everyone was exceptionally friendly and professional, embodying the high service standards I expect from the Accor group. However, I would like to highlight an issue regarding the resort's capacity. During my stay, the breakfast area was a little overcrowded, making it difficult to find a free table. Furthermore, finding an available sun lounger by the pool or at the beach was quite a challenge. It felt like the number of guests exceeded the available seating and lounge facilities. I truly enjoyed the hospitality and the beautiful hardware of the hotel, but improving the availability of loungers and the breakfast flow would make the experience perfect.

Dear Patrick, Thank you for your wonderful review and for choosing Grand Mercure Khao Lak Bangsak. We are pleased to hear you found our hotel aesthetically stunning and that your room was beautiful, impeccably clean and offered a modern yet cozy atmosphere. Our staff will be happy to know you found them exceptionally friendly and professional, embodying the high service standards you expect from the Accor group. I appreciate your honest feedback regarding capacity during your stay. The challenges you experienced finding a free table at breakfast and available sun loungers by the pool and beach are important observations. Breakfast does tend to be busiest from 9am to 10am, but before and after this it is generally much quieter. For guests who prefer a more peaceful experience, we also have our upstairs section of Patio Restaurant available. Regarding sun loungers, we do have a policy in place to help with availability, and our team are always on hand with spare loungers if required. I will review these points with the team to see how we can improve the flow and availability further. Thank you for enjoying the hospitality and beautiful facilities. Your constructive feedback helps us continue to improve. We look forward to welcoming you back in the future. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Other web-users rate our hotel

  • 791 reviews 8.6/10 Location
  • 1,423 reviews 9/10 Room
  • 1,925 reviews 9.4/10 Service
  • 11 reviews 7.5/10 WiFi
  • 908 reviews 8.9/10 Breakfast
  • 880 reviews 8.1/10 Amenities
  • 774 reviews 8.9/10 Comfort
  • 765 reviews 8.6/10 Beach

Powered by Trustyou

Our other establishments nearby

Pullman Khao Lak Resort 5 stars

Customer review rating (ALL Rating) 4.5/5 (1947 reviews)

At 5.803 km

See the hotel
All our hotels in Phang Nga