Grand Mercure Khao Lak Bangsak

Customer review rating (ALL Rating) 4.7/5 1,119 reviews

71 Moo7, Bangmuang District, Ampur Takuapa, 82190 PANG NGA, Thailand

Hotel extras

  • Room decoration is influenced by the southern Thai home interior and the local culture.

  • Rooms are built in Thai traditional architecture buildings.

  • All Rooms are wrapped around by tropical garden and palm trees and canal flowing through.

  • Pool Access Deluxe rooms are offer a swimming experience directly from your terrace.

ALLSAFE approved hotel

Our accommodation(s)

Hotel location

Grand Mercure Khao Lak Bangsak

71 Moo7, Bangmuang District, Ampur Takuapa
82190 PANG NGA
Thailand

GPS:8.801849, 98.263283

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  1,119 reviews

Good stay

Customer review rating 4.0/5

Titsuda J. Families - Confirmed reviews ALL

Room: Big but recommend to have working desk, especially WF anywhere so guess can enjoy long holiday and working at the same time. Breakfast: good but it is better to have fresh fruit juice

Dear Titsuda J., We very much appreciate your comments regarding your stay at the Grand Mercure Khao Lak Bangsak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 4.0/5

Scott N. Couples - Confirmed reviews ALL

The resort was stunning. The food and most of the staff were friendly, helpful, and courteous. We did experience some homophobia from fellow guests and encountered a few rude staff members. But overall, highly recommend the location. Everything was aces with the resort itself

Dear Scott N., We very much appreciate your comments regarding your stay at the Grand Mercure Khao Lak Bangsak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A hotel with very friendly staff.

Customer review rating 3.0/5

Dongyun P. Friends - Confirmed reviews ALL

There is a need for significant improvement in the room cleaning service. I requested cleaning before going out, but when I returned, only the bed was made, so I had to request cleaning again the next day.

Dear Dongyun P., Thank you for taking the time to tell us about your experience at the Grand Mercure Khao Lak Bangsak. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Excellent hotel, service and aesthetic

Customer review rating 5.0/5

Saiqa S. Families - Confirmed reviews ALL

Staff were always polite, quick and efficient. The aesthetics of the hotel combined with the nature around us both equated to a stunning location. The one (not complaint) thing I wish would be different is the bill is drawn to the end of your stay. Making it quite difficult to figure out payment if there are multiple sharing a room. Perhaps there could be an option to maybe ask which name to address items on, on each purchase? Overall I am extremely satisfied with the hotel and day to day running of it. There was not a single person who was anything but extremely polite to me and my group. 10/10 would be my overall rating.

Dear Saiqa S., We very much appreciate your comments regarding your stay at the Grand Mercure Khao Lak Bangsak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Beautiful resort

Customer review rating 5.0/5

Karen A. Couples - Confirmed reviews ALL

We had a lovely holiday. Our 8 night stay was amazing. The staff were very friendly and helpful. The food was amazing and the pool that we swam in was beautifly shaded which I required. The only thing I was disappointed about where the loungers by the pool. They were so low that we couldn't get in or out of them. Also the lack of English speaking movie chanels

Dear Karen A., We very much appreciate your comments regarding your stay at the Grand Mercure Khao Lak Bangsak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Other web-users rate our hotel

  • 443 reviews 7.8/10 Location
  • 825 reviews 8.5/10 Room
  • 981 reviews 8.7/10 Service
  • 6 reviews 9.5/10 WiFi
  • 432 reviews 9.7/10 Vibe
  • 420 reviews 8/10 Breakfast
  • 401 reviews 8.7/10 Comfort
  • 324 reviews 7.7/10 Cleanliness

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