Dear Judith A. G. Thank you very much for your kind feedback. We are delighted that you enjoyed the peaceful atmosphere and the warm hospitality of our team. Your special mention of our buggy drivers especially Eid will certainly be shared with them. We hope to welcome you back for another relaxing getaway soon! Grand Regards, Prince Director of Rooms Grand Mercure Khao Lak Bangsak

Dear Michael C. W., Thank you so much for sharing such a lovely review. We are delighted to hear that you had a wonderful two-week stay and enjoyed our resort, comfortable rooms, and breakfast experience. Your special mentions of Ben, Eid, Ball, our security team, and the Patio team will certainly be shared with them. We also appreciate your suggestion regarding the hooks in the room. It was our pleasure to have you with us, and we hope to welcome you back for another memorable stay soon! Grand Regards, Prince Director of Rooms Grand Mercure Khao Lak Bangsak

Dear Sonette A., Thank you so much for your wonderful feedback! We are delighted to hear that you had such a fabulous experience with us. Your kind words mean a lot to our entire team. We look forward to welcoming you back again soon! Grand Regards, Prince Director of Rooms Grand Mercure Khao Lak Bangsak

Dear Craig B., Thank you very much for your lovely recommendation. We are delighted that you enjoyed our peaceful location, dining experience, and pool bar service. Your special mention of Tiew, In and June will certainly be shared with them. We truly appreciate your kind words and hope to welcome you back for another wonderful stay soon! Grand Regards, Prince Director of Rooms Grand Mercure Khao Lak Bangsak

Dear Letizia, Thank you for your wonderful feedback and perfect score. We are delighted that you enjoyed our beautiful resort, convenient location, comfortable rooms, and the warm hospitality of our team. Your kind comments are greatly appreciated and will be shared with everyone. We look forward to welcoming you back for another relaxing stay in Khao Lak. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Ms L., Thank you for your lovely feedback. We are delighted that you enjoyed our beautiful resort, lush gardens, friendly team, and the variety of dining options available. It is wonderful to know that you found our resort a perfect place for relaxation. Your kind comments are greatly appreciated and will be shared with our team. We look forward to welcoming you back for another peaceful stay in Khao Lak. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Kristin, Thank you for your perfect rating and wonderful feedback. We are delighted to hear that you had such a relaxing stay and enjoyed the direct pool access from your room. It is especially pleasing to know that you loved your experience at Pran Spa and enjoyed the menu at Green Mango. Your kind comments about our friendly and accommodating team mean a great deal to us, and I will be sure to share your recognition with everyone. As an ALL Classic member, we sincerely appreciate your loyalty to Accor and are grateful that you chose Grand Mercure Khao Lak Bangsak for your getaway. Thank you once again for sharing your experience. We look forward to welcoming you back for another relaxing stay in our little piece of paradise. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Namtip, Thank you for your perfect rating and for sharing such lovely comments following your third visit to Grand Mercure Khao Lak Bangsak. It means a great deal to us that you continue to choose our resort for your family holidays, and we are delighted that we could make this return stay so special for you and your mother. We are pleased to hear that you appreciated the room upgrade, the thoughtful decorations prepared by our housekeeping team and the little treats. Your special recognition of our front desk colleague, K. Pinkie and our egg station chef is sincerely appreciated. I will be sure to share your kind words with them, as well as with the housekeeping team. They will be delighted to know that their efforts helped create such wonderful memories. Thank you once again for your continued support and for making us part of your family holidays. We very much look forward to welcoming you and your mother back for visit number four! Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Khun Natthakit, Thank you for taking the time to share such a heartfelt and detailed review with us. I am delighted to know that you enjoyed the atmosphere, the rooms, and the dining experience at Green Mango Restaurant. It is also wonderful to read that Nicole at the front desk made such a positive impression, providing thoughtful recommendations and ensuring you had everything you needed throughout your stay. I will be sure to share your kind comments with her and the wider reception team. What stands out most in your review, however, is the story of your diamond ring. This is a truly lovely reflection of the honesty and integrity of our housekeeping team, and I am so pleased that it was returned to you safely. I will make sure this is recognized and celebrated within the team, as it is exactly the kind of care and character we are proud of. Thank you again for your excellent score and for your generous recommendation. We hope to have the pleasure of welcoming you both back again soon. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Khun Sara, Thank you for sharing your feedback with us, and for choosing to stay with us for a family trip. I am pleased to know that you enjoyed the room and that Khun Ben made such a positive impression during your stay. I will be sure to share your kind comments with him and the team. I also note your comments regarding the breakfast offering. Please accept my apologies that smoked salmon was not available and that halal labelling was not clearly displayed. These are both very helpful points, and I will share them with our culinary team for review. I am also sorry that the restaurant felt busy during your visit. Breakfast does tend to be at its most crowded between 9am and 10am, and we do have additional air conditioned seating available in the upstairs section of Patio Restaurant for guests who prefer a quieter experience. It is also great to read that your welcome drink exceeded expectations, and that you felt well recognised as an ALL Gold member throughout your stay. Thank you again for your excellent score and for your loyalty. We hope to have the pleasure of welcoming you and your family back again soon. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Marion, Thank you for taking the time to share such a detailed and generous review following your stay with us as a couple. I am delighted to know that you enjoyed so many aspects of your time at the resort, from the pool and its 24-hour availability to the cleanliness, the warm service from the team, and your experience at Pran Spa. It is wonderful to read that the spa was one of the highlights of your stay, as our therapists truly take pride in providing a relaxing and professional experience. Your kind words about June are especially lovely to read. It is clear that she made a genuine and lasting impression, and the way you describe her ability to connect with guests, understand preferences, and go beyond what is expected is a real reflection of her character. I will make sure she receives the recognition she deserves. Thank you also for your loyalty as an ALL Classic member and for your kind recommendation. As we always aim to provide the best possible experience, I would be grateful if you would be willing to share any further feedback on what we could improve to make your next stay a 100. You are welcome to contact me directly at pa… . We hope to have the pleasure of welcoming you both back again soon. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Lior, Thank you for your incredibly kind and heartfelt review. Your words mean a great deal to me and to the entire team at Grand Mercure Khao Lak Bangsak. We are truly delighted that you felt so welcomed, comfortable and well cared for throughout your stay. It is particularly rewarding to read about the individual gestures that made your experience special. I will personally share your wonderful comments with Ben, Pinkie, Eid, Nicole, Pu, Kwan, Nat, Mawin, Meen and Ball, as well as our reception, restaurant, kitchen and buggy teams. Pinkie's thoughtful gesture with the pandan juice and Eid's attentive care are lovely examples of the genuine hospitality we hope every guest experiences. Thank you also for your kind words about my own involvement. It was a pleasure to assist you, and I am very happy that our efforts helped make your stay memorable. Your recognition is a wonderful encouragement for all of us. We sincerely hope to welcome you back to Grand Mercure Khao Lak Bangsak. Until then, please know that your kind words will be remembered and shared with the team. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Lynn, Thank you for your perfect rating and wonderful comments. We are delighted to hear that you and your friends had such an amazing stay and enjoyed our beautiful property and stunning beachfront. Your kind recognition of our team means a great deal to us. I will be sure to share your comments with everyone, as they will be thrilled to know they helped make your experience so special. As an ALL Classic member, we sincerely appreciate your loyalty to Accor and are pleased to know that you would recommend both our hotel and the ALL loyalty programme. Thank you once again for choosing Grand Mercure Khao Lak Bangsak. We look forward to welcoming you back for another wonderful stay. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Thanayut, Thank you for sharing your wonderful review. We are delighted to hear that you enjoyed the atmosphere and location of our resort, along with the food and drinks. It is especially lovely to know that our friendly team helped make your stay even more enjoyable through their helpful recommendations. I will be sure to share your kind comments with the team, who will be very pleased to know their efforts were appreciated. Thank you once again for choosing Grand Mercure Khao Lak Bangsak. We look forward to welcoming you back for another memorable stay. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Robert, Thank you for taking the time to share your feedback. I am sincerely sorry that noise from the neighboring room disturbed your sleep and affected your experience. We understand how important a peaceful night's rest is, particularly when staying with us to relax. Following your call to the Front Desk, at 11.23pm our team promptly investigated the first, second and third floors. Although no excessive noise was identified during the checks, we followed up with your room directly, and we were pleased to hear that the area had become quiet and that everything had returned to normal. Our team also advised you to contact the Front Desk again should the disturbance resume, so that we could investigate further. No further reports were received and as such we felt the issue had been resolved. Had we been aware of the behavior continuing we could have taken more serious action with the guests concerned. Regarding your comment about room allocations, we understand your concern. However, we cannot allocate rooms based on age or other demographic characteristics. We aim to treat all guests fairly and respectfully, while responding promptly whenever noise affects another guest's comfort. Which is a very infrequent occurrence. I am sorry that this incident had such a significant impact on your overall impression of the hotel. I also note your lower ratings for arrival, our team, accommodation and Wi-Fi. While you have not provided further details about these areas, I would welcome any specific feedback you may wish to share so that we can better understand your experience and address any concerns. You may contact me directly at pa… Thank you again for bringing this matter to our attention. We hope you will consider giving us another opportunity to provide you with the peaceful and comfortable stay you expected. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Alexandria, Thank you for sharing such a wonderful review. We are absolutely delighted to hear that you enjoyed your stay and that the location, beautiful grounds, and quality of our food made such a positive impression. It is especially rewarding to know that the breakfast and dinner buffets stood out for their quality, presentation, and variety. Your generous recognition of our team means a great deal to us. I will be sure to share your kind comments with June, Oil, Amp, Josh, Nas, O, and Paul. They will be thrilled to know that their service helped make your experience so memorable. We also appreciate your recognition of our sustainability initiatives, particularly the food waste reminder at the buffet. It is encouraging to know that these efforts are noticed and appreciated by our guests. Thank you once again for choosing Grand Mercure Khao Lak Bangsak. We look forward to welcoming you back for another exceptional stay. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Saima, Thank you for taking the time to share such thoughtful feedback. We are delighted to hear that you enjoyed the friendly and welcoming atmosphere created by our team, as well as the spacious and comfortable rooms. It is particularly pleasing to know that you felt the quality of your stay represented such good value and that you were comfortable enough to extend your holiday with us. I appreciate your suggestions regarding breakfast, particularly the availability of watermelon juice and a wider selection of teas, including chai. Unfortunately, our juicer is currently out of order, and a replacement has already been ordered. We hope to have this resolved soon and appreciate your understanding in the meantime. I will also share your suggestion regarding additional tea options with our culinary team for consideration. I would also like to sincerely apologize that your room door was inadvertently left open during housekeeping service. This is certainly not the standard we expect, and I am sorry that this may have allowed lizards to enter your room. I will raise this with our housekeeping leadership and reinforce the importance of ensuring guest room doors remain properly secured during servicing. Thank you again for your constructive feedback and for choosing to stay with us. We hope to have the pleasure of welcoming you and your family back to Grand Mercure Khao Lak Bangsak for an even more enjoyable holiday. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Tracy, Thank you for your lovely feedback and for choosing Grand Mercure Khao Lak Bangsak for your family stay. We are delighted to hear that you enjoyed our location, the variety of dining options, and the quality of the food. It is especially rewarding to know that you had such a wonderful experience with our team and accommodation. We look forward to welcoming you and your family back to Grand Mercure Khao Lak Bangsak for another enjoyable and memorable stay. May I ask if there was anything we could have done to make your experience a 100 out of 100? Your feedback would be greatly appreciated. For any further thoughts you would like to share, please feel free to contact me directly at pa… Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Watthikorn, Thank you for sharing your feedback and for choosing Grand Mercure Khao Lak Bangsak for your family stay. We are delighted to hear that you enjoyed our cozy atmosphere and found our team welcoming and helpful. Thank you also for your comments regarding the breakfast selection. Please accept my apologies that the variety did not fully meet your expectations. I will review your feedback with our culinary team as we continue looking for ways to enhance our breakfast offering. We appreciate your feedback and hope to have the pleasure of welcoming you and your family back for an even more enjoyable stay. May I ask if there was anything else we could have done to make your experience a 100 out of 100? Your feedback would be greatly appreciated. For any further thoughts you would like to share, please feel free to contact me directly at pa… Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak