Grand Mercure Khao Lak Bangsak 5 stars

Customer review rating (ALL Rating) 4.8/5 2,024 reviews

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Description

Hotel extras

  • Room decoration is influenced by the southern Thai home interior and the local culture.

  • Rooms are built in Thai traditional architecture buildings.

  • All Rooms are wrapped around by tropical garden and palm trees and canal flowing through.

  • Pool Access Deluxe rooms are offer a swimming experience directly from your terrace.

  • Our Great & Friendly Staff Ensure Your Perfect Stay at Grand Mercure Khao Lak Bangsak.

Our accommodation(s)

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Hotel location

Grand Mercure Khao Lak Bangsak

71 Moo7, Bangmuang District, Ampur Takuapa
82190 PHANG NGA
Thailand

GPS:8.801849, 98.263283

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  2,024 reviews

Customer review rating 5.0/5

Perry S. Couples - Confirmed reviews ALL

5 star across the hotel but it was All the staff that made the experience from the moment you arrived to the moment you left everyone was amazing and sincere

Dear Perry S., Thank you very much for your wonderful review. We’re truly delighted to hear that your experience felt like five stars throughout, and even more so that our team made such a meaningful impression from arrival to departure. Your kind words about the sincerity and warmth of our staff mean a great deal to everyone here. We hope to have the pleasure of welcoming you back again for another memorable stay. Grand regards, Grand Mercure Khao Lak Bangsak Team

Customer review rating 5.0/5

Darryl K. Couples - Confirmed reviews ALL

From arrival to departure, everything was fantastic, the room is well appointed with good swimming area and lots of lounges to relax, breakfast was excellent as were lunch and dinner. The staff in general were fantastic very professional and courteous, we would book this hotel again

Dear Darryl, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed our facilities, dining options, and found our staff to be professional and courteous. We look forward to welcoming you back in the future. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Customer review rating 4.5/5

Roger S. Couples - Confirmed reviews ALL

Lovely hotel, nice rooms, friendly staff and surprisingly very good food. Nice to see a proactive manager and staff removing towels etc from sunbeds when greedy people have reserved them and not using them after an hour

Dear Roger, Thank you for your kind review. We’re glad you enjoyed the hotel, our friendly team, and the quality of the food. We also appreciate your positive note about our sun lounger policy. Thank you as well for the helpful feedback regarding cupboard space and an extra bin. We’ll certainly review these points. We hope to welcome you back again soon. Grand regards, Grand Mercure Khao Lak Bangsak Team

Customer review rating 5.0/5

Susan A. H. Couples - Confirmed reviews ALL

A wonderful 2 weel stay in this superb hotel. The general manager Paul was so efficient . Only mentioned that because if our age we found the bean bags at the beach bar awkward to use as they were so low down and asked if some tables and chairs could be provided to make it more comfortable for us. The next day there they were.!! All the staff were amazing and notably the following went over and above. In the bars and restaurants there were June, Noey, and Film. Then in the spa there was the wonderfull Nok. Thankyou all of you.

Dear Susan, Thank you for sharing your positive experience at Grand Mercure Khao Lak Bangsak. We are delighted to hear that you enjoyed your two-week stay and found our hotel superb. It is especially gratifying to know that our team, including June, Noey, Film, and Nok, made your visit memorable through their exceptional service. We appreciate your feedback regarding the beach bar seating. We strive to accommodate the needs of all our guests, and we are pleased that we could swiftly provide alternative seating options for your comfort. Your insights are invaluable as we continuously work to enhance our guest experience. Thank you once again for your kind words. We look forward to welcoming you back in the future. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Customer review rating 5.0/5

Claire G. Couples - Confirmed reviews ALL

We had a wonderful week at The Grand Mercure mid November. It was our second visit. The rooms were always clean, the staff were always friendly and food was excellent with a wide choice of both Thai and Western food. The pool facilities were good. My only complaint would be that after dinner there was no entertainment in the hotel, it would have been nice to be able to sit around and listen to music. There is now a small area with bean bags on the beach but that was uncomfortable and on a rainy night there was nowhere else to go. We felt very relaxed and enjoyed our visit.

Dear Claire, Thank you for sharing your delightful feedback regarding your recent stay at Grand Mercure Khao Lak Bangsak. We are pleased to hear that you found our staff to be friendly and helpful, and that you enjoyed the cleanliness of the rooms and the variety of food options available. We appreciate your suggestion regarding evening entertainment, we do have live music 5 nights of the week at the resort which will either be at our beach bar or at Green Mango depending upon the weather. This entertainment will be in place from November until April each year. We are grateful for your continued patronage and look forward to welcoming you back for another relaxing stay in the future. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Other web-users rate our hotel

  • 804 reviews 8.5/10 Location
  • 1,413 reviews 8.9/10 Room
  • 1,875 reviews 9.2/10 Service
  • 10 reviews 6.7/10 WiFi
  • 914 reviews 8.9/10 Breakfast
  • 781 reviews 8.9/10 Comfort
  • 758 reviews 8.1/10 Beach
  • 624 reviews 8.3/10 Cleanliness

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