Grand Mercure Khao Lak Bangsak

Customer review rating (ALL Rating) 4.7/5 1,859 reviews

Grand Mercure Khao Lak Bangsak - Image 1
Grand Mercure Khao Lak Bangsak - Image 2
Grand Mercure Khao Lak Bangsak - Image 3
Grand Mercure Khao Lak Bangsak - Image 4

Description

Hotel extras

  • Room decoration is influenced by the southern Thai home interior and the local culture.

  • Rooms are built in Thai traditional architecture buildings.

  • All Rooms are wrapped around by tropical garden and palm trees and canal flowing through.

  • Pool Access Deluxe rooms are offer a swimming experience directly from your terrace.

  • Our Great & Friendly Staff Ensure Your Perfect Stay at Grand Mercure Khao Lak Bangsak.

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Grand Mercure Khao Lak Bangsak

71 Moo7, Bangmuang District, Ampur Takuapa
82190 PHANG NGA
Thailand

GPS:8.801849, 98.263283

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,859 reviews

Great accomodation

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

Easy check in and check out process. Room was great and what I expected. Food at resort was below average.

Dear Trisha N., We very much appreciate your comments regarding your stay at the Grand Mercure Khao Lak Bangsak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 4.0/5

Marzena Families - Confirmed reviews ALL

The accommodation was great, the service was outstanding. However, we found that the constant noise from the hedge trimming machine was disturbing. We were at the resort for 8 nights, and 5 days of that was hearing the hedge being cut. Also, my husband got sick from having fish and chips one night just before we left, which was unfortunate.

Dear Marzena R., We very much appreciate your comments regarding your stay at the Grand Mercure Khao Lak Bangsak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Relaxing holiday & good location

Customer review rating 4.0/5

Anonymous Friends - Confirmed reviews ALL

Spent 8 lovely days relaxing at the Grand Mercure. Staff were very attentive & professional & always had a smile. The facilities were very good and the location, while quite a distance away from shops & restaurants, it had a small strip of shops providing all the essentials

Dear Melissa F., We very much appreciate your comments regarding your stay at the Grand Mercure Khao Lak Bangsak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Lovely resort

Customer review rating 5.0/5

Diane D. Couples - Confirmed reviews ALL

Beautiful and helpful staff

Dear Diane Lilian D., We very much appreciate your comments regarding your stay at the Grand Mercure Khao Lak Bangsak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

bad dining experience

Customer review rating 3.0/5

Andrea Families - Confirmed reviews ALL

We have tried out various beachfront hotels along Khaolak and Phuket over the years, in fact because we frequent some of them so often we know the directors and managers of quite a few hotels in Khaolak now. Room, beach and general vibe is all good, kids club is sufficient, but we had one very bad dining experience at this hotel. We had dinner at Green Mango, ordered a kids meal (chicken burger) and a pizza plus some other bits. Chicken burger was half cooked with redness in the patty, there were un-edible hard bits and gristles in it as well?? For a five star hotel? In a kids meal? This is food poisoning waiting to happen! (luckily our boy was fine in the morning so no issues in the end). We were to check out the next day and drive 2 hours back to Phuket, I can't imagine what could have been like if our boy had suffered from bad belly during the trip home, and wonder the consequences if the same quality of food were to given to some tourist family with kids about to get on a plane for long-haul flights?! Additionally, the pizza came out was paper-thin, under-cooked and appeared to be a shop-bought pre-made pizza base, so again, for a five star hotel and for the price they are charging, it is simply not up to standard. The chef came to apologise to us the next day, but I'd just like to post it out here for the upper-management to be aware of. Tropical weather + below standard food quality is a big issue! I'd like to repeat though, that even when complaining, generally at the hotel, the staff and management were very pleasant and helpful. We do like the hotel and the grounds, and if not for the disaster we experienced at the dinner, and the very much lack-of-choice and severely crowded breakfast, we would have gone back there again.

Other web-users rate our hotel

  • 773 reviews 8.2/10 Location
  • 1,394 reviews 8.8/10 Room
  • 1,735 reviews 9.1/10 Service
  • 8 reviews 10/10 WiFi
  • 789 reviews 8.3/10 Breakfast
  • 768 reviews 8.3/10 Beach
  • 742 reviews 8.8/10 Comfort
  • 596 reviews 9.4/10 Vibe

Powered by Trustyou

Our other establishments nearby

Pullman Khao Lak Resort

Customer review rating (ALL Rating) 4.3/5 (1664 reviews)

At 5.797 km

See the hotel
All our hotels in Phang Nga