Grand Mercure Khao Lak Bangsak

Customer review rating (ALL Rating) 4.7/5 1,866 reviews

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Description

Hotel extras

  • Room decoration is influenced by the southern Thai home interior and the local culture.

  • Rooms are built in Thai traditional architecture buildings.

  • All Rooms are wrapped around by tropical garden and palm trees and canal flowing through.

  • Pool Access Deluxe rooms are offer a swimming experience directly from your terrace.

  • Our Great & Friendly Staff Ensure Your Perfect Stay at Grand Mercure Khao Lak Bangsak.

Our accommodation(s)

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Hotel location

Grand Mercure Khao Lak Bangsak

71 Moo7, Bangmuang District, Ampur Takuapa
82190 PHANG NGA
Thailand

GPS:8.801849, 98.263283

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,866 reviews

Beautiful Hotel

Customer review rating 5.0/5

Joyce D. Couples - Confirmed reviews ALL

A beautiful well maintained hotel, right on the beach, we had the pool access room which was fabulous, the buffet breakfast was great, lots of choices and a lovely breakfast room. The staff were wonderful and so friendly, nothing was too much trouble, Pam in the Green Mango restaurant was lovely. The area is a bit remote but we knew that, we wanted a quiet relaxing holiday. We would definitely recommend this hotel and hope to visit again one day.

Lovely Resort

Customer review rating 4.0/5

Sharla D. Couples - Confirmed reviews ALL

The rooms and hotel environment were stunning, staff attentive & friendly. Swim up room was amazing, excellent air conditioning, comfortable bed. Very luxurious. Draw backs were main pool area was dominated by guests reserving lounges from early morning and many other guests missed out. If you dared move a towel when a cabana had been unoccupied for hours these people became hostile. A timed booking system could help solve this. Service at both Green Mango and the Soak Bar was very slow and language barriers meant incorrect food and or drinks were served or nothing arrived at all. Food at Green Mango was very expensive for what it was. On check out we had reception arrange a taxi for us from the resort to a hotel at Phuket airport. The driver spoke no english and he got lost taking us nearly all the way to Phuket City, he then yelled at us and made both myself and my husband feel very unsafe. We had no idea where we were. His driving was erratic and he mumbled and swore the whole trip. While this wasn’t the hotels fault, I think Mercure should ensure local private taxi drivers are safe for guests.

Not well located, but definitely great place to stay

Customer review rating 4.0/5

Valery F. Couples - Confirmed reviews ALL

Great service from the lady who did the sheets and changed the stock each day. The food was very good and the ambience wonderful.

Dear Valery F., We very much appreciate your comments regarding your stay at the Grand Mercure Khao Lak Bangsak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good Service

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

All Staff were amazing !! They were always friendly and happy to help. I found it was the little things that were lacking. Like a nightly turn down service, minimal nightly entertainment, and having to search for further information. The Breakfast buffet was lacking, it had very limited fresh fruit options.

Great property to relax and relish

Customer review rating 4.5/5

Vijay K. Couples - Confirmed reviews ALL

Nice , neat and well maintained property. Wonderful and kind staff. One of best hotels we stayed so far. Breakfast was good, though bit less choice of fruits, breads, cakes etc., when compared to other 5star resorts. But absolutely good enough for us. Only black mark : There were a group of russian guests ( 3 - 4 couples) who were extremely loud and noisy near us. Especially late evenings in their pools. loud music. Sometimes even playing some loud russian anthem or war songs, even early mornings. Few times i was woken up by this. This was nerving !. But the hotel cannot be blamed for such unruly guests. Maybe the management can take some action how to avoid such guests 🙂. Other than this all was nice.

Other web-users rate our hotel

  • 775 reviews 8.2/10 Location
  • 1,395 reviews 8.8/10 Room
  • 1,740 reviews 9.1/10 Service
  • 6 reviews 10/10 WiFi
  • 795 reviews 8.3/10 Breakfast
  • 772 reviews 8.2/10 Beach
  • 745 reviews 8.8/10 Comfort
  • 594 reviews 9.4/10 Vibe

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Customer review rating (ALL Rating) 4.3/5 (1673 reviews)

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