Novotel Convention & Spa Antananarivo 5 stars

Customer review rating (ALL Rating) 4.5/5 480 reviews

Best price
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Novotel Convention & Spa Antananarivo - Image 1
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Alarobia, 101 Antananarivo, Madagascar

Description

Hotel extras

  • A 15-minute drive from Ivato International Airport

  • Rooms with panoramic view

  • Restaurant with international cuisine

  • Spa and indoor pool 7/7

  • Free WIFI access

Our accommodation(s)

Hotel location

Novotel Convention & Spa Antananarivo

Alarobia
101 Antananarivo
Madagascar

GPS:-18.87262, 47.522595

Telephone
Fax +261 20 23 777 77

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  480 reviews

TripAdvisor Rating  4.3/5  72 reviews

Customer review rating 2.0/5

Elsayed Z. Business - Confirmed reviews ALL

I am writing to express my deep dissatisfaction regarding my recent stay at Novotel Convention & Spa Antananarivo. My two colleagues and I booked and paid for 4 nights. Unfortunately, due to urgent and unforeseen circumstances, we were forced to check out after the first night only. We informed the reception immediately and were expecting the hotel to arrange a refund for the remaining 3 nights. To our disappointment, your management refused to process the refund, resulting in a significant financial loss and creating a very negative impression of your customer service standards. I hereby request an immediate review of this decision and the refund of the amount corresponding to the unused 3 nights. ⚠️ If we do not receive a satisfactory response promptly, I will have no choice but to publicly share this negative experience on the following major platforms, as well as on our company’s official social media channels, followed by millions of people across the Middle East and Africa: Booking.com Expedia Agoda Hotels.com Trivago Trip.com Airbnb Wego I hope to resolve this matter professionally and await your urgent response before taking any further action.

Dear Elsayed z., Thank you for reaching out and sharing your concerns regarding your recent stay with us. We genuinely regret to hear about your dissatisfaction, particularly regarding the situation surrounding your early checkout. We are currently reviewing your situation with the attention it deserves, and be sure we get back to you as soon as possible. Thank you for your patience and understanding. Sincerely, Novotel Convention & Spa Antananarivo

Customer review rating 5.0/5

Bruce A. S. Business - Confirmed reviews ALL

my experience with the staff from the front desk to the restaurant and cleaning staff was amazing. however, there are too many flies in the restaurant when people are dining. this is not only an annoying problem it's also a health risk since flies lay eggs on whatever they land on

Dear Bruce A. S., Thank you for your positive feedback regarding your experience with our staff. We are pleased to know that you found their service exceptional. However, we acknowledge your concern about the presence of flies in the restaurant. We take such matters seriously as guest health and comfort are our priorities. Be sure that your comment help us to ensure we continually improve our dining environment and we are taking the necessary to remedy the situation. Best regards, Novotel Convention & Spa Antananarivo

Not Ready for Prime Time

TripAdvisor rating 2.0/5

Carolyn J TripAdvisor review

Too many things are automatic in this hotel: lights go on and off as you walk down dark hallways, air conditioning resists the individual reset and hotel staff are either ignorant of how to fix it or resistant to the customer’s request to do so. Over the course of 10 days in Madagascar, we spent 3 nights in this hotel. The a/c was balky, rooms never completely outfitted with a full complement of towels and bathrobes, food in the restaurant under seasoned and disappointing. There is a lovely indoor spa accessible only by one lift and an unmarked staircase. Finally on our third visit, I found the outdoor pool but it is nearly hidden, with no sign, off the 1st floor deck. The pool cover had been removed but rolled up and placed on the path between the staircase and the pool, forcing customers to climb over it. In short this is a hotel in dire need of competent management.

Customer review rating 3.0/5

James E. Solo - Confirmed reviews ALL

The staff was very friendly and tried hard but there were some challenges. I stayed twice in a week as part of a tour. In My first room the air con never cooled off. Then I was checked out by computers despite having just checked in several hours before and was unable to use my tv or keys. When I called the desk they didn’t understand and kept wanting to send a tv repairman instead checking why my status in the computer. Once I got them to check it showed I had been checked out for no reason.Then I was charged for food and beverage that was supposed to be included and they could not remove the beverage from my bill.

Dear James E., Thank you for taking the time to share your experience at Novotel Convention & Spa Antananarivo. We appreciate your feedback and are pleased to hear that you found our staff friendly. However, I sincerely apologize for the technical issues you encountered during your stay, particularly with the air conditioning and the challenges related to your check-in status. It is disheartening to learn about the misunderstanding regarding your television and the billing discrepancies. We strive to ensure that all our guests have a seamless experience, and I regret that we did not meet these expectations during your visit. Your comments regarding language barriers have been noted, as we continually seek to enhance our communication effectiveness to better serve our guests. We value your insights and will reflect on them as we work towards improving our services. Thank you once again for your review, and we hope to have the opportunity to welcome you back in the future. Best regards, Novotel Convention & Spa Antananarivo

Customer review rating 5.0/5

Dwayne J. V. H. Business - Confirmed reviews ALL

Clean, convenient and friendly greating

Dear Dwayne J. V. H., Thank you for your kind words regarding our cleanliness and the friendliness of our staff. We are pleased to know that you found our services to be convenient and welcoming. Your feedback is greatly appreciated. Best regards, Novotel Convention & Spa Antananarivo

In partnership with TripAdvisor

Other web-users rate our hotel

  • 98 reviews 9.5/10 Location
  • 193 reviews 8.5/10 Room
  • 353 reviews 9.2/10 Service
  • 6 reviews 7.9/10 WiFi
  • 94 reviews 9.4/10 Vibe
  • 78 reviews 9.3/10 Cleanliness
  • 68 reviews 6.9/10 Amenities
  • 62 reviews 9.2/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.