Novotel Convention & Spa Antananarivo 5 stars

We checked in very early in the morning, when we got to our room around 3 AM we noticed the room was dirty and had not been cleaned. They sent up to housekeepers to try to clean it quickly so I do not feel like it was a very good deep clean in a rush job for that early in the morning I wish they would’ve put us in different room that I know had been clean since they did not vacuum or mop the floors and I’m not sure they clean the shower either as it was completely dry. We had to wait in the hallway and adjacent room while they cleaned. The staff was amazing. The food was great along with the service.

My experience with the front desk and accounting staff has been extremely disappointing. Billing errors have still not been resolved despite several follow-up emails requesting a review and correction of my invoice. Unfortunately, my emails are now going unanswered, which demonstrates a lack of professionalism and customer care. This lack of communication and customer service is very disappointing and falls well below the standard I expected. I expected much better service and support in resolving such a straightforward issue.

My 30-day stay at Novotel Convention & Spa Antananarivo was a truly wonderful experience. As someone traveling for work, I was looking for a place that would allow me to focus, rest well, and feel safe. Novotel achieved my expectations in every way. From the quality of the accommodation to the professionalism and kindness of the staff, every interaction reflected a genuine commitment to guest satisfaction. One of the first things I appreciated was the hotel's attention to cleanliness, comfort, and guest safety. My room was consistently spotless, well maintained, and provided a peaceful environment after long working days. The entire property was clean, organized, and welcoming, making it easy to feel confortable throughout my stay. What impressed me most, however, was the thoughtful care shown by the hotel team. Every evening, room service would kindly check in to ask whether I needed anything for the night—tea, coffee, bottled water, or housekeeping services. This simple gesture may seem small, but it made a meaningful difference. It demonstrated that the team genuinely cared about their guests' comfort rather than simply providing accommodation. Most evenings I requested a bottle of water, and it was always delivered promptly with warmth and professionalism. These daily check-ins became one of the highlights of my stay and are a practice I truly appreciated. The housekeeping team also deserves special recognition. The rooms were maintained to an exceptional standard every single day. Beyond their professionalism, the housekeeping staff were always warm, polite, and friendly. Their welcoming smiles and respectful attitude created a positive atmosphere that made each day a little brighter. Their dedication to maintaining such high standards throughout my month-long stay is something I sincerely admire. Another outstanding aspect of my experience was the room service team. Every morning, my breakfast was delivered exactly at the scheduled time, allowing me to begin my workday without any disruption. I would especially like to thank Tahiana JY Herisoa, whose consistency and dedication were remarkable. For all 30 days of my stay, breakfast arrived pile à l'heure—not a single delay. This level of reliability is exceptional and deserves recognition. For a guest with a busy professional schedule, knowing that breakfast would arrive precisely on time every morning brought both convenience and peace of mind. Thank you for helping me start each day on the right note. The reception team also made a significant contribution to making my stay enjoyable and stress-free. They were always approachable, professional, and eager to assist. Whether I needed information about exchanging US dollars to Ariary, hotel services, domestic travel, or local tourism, I always received prompt, accurate, and helpful guidance. Their willingness to go beyond routine responsibilities made navigating my stay much easier. I would particularly like to express my gratitude to ANDRIANARINOSY Donnat, who consistently provided valuable guidance on complementary services available both within and around the hotel. His professionalism, and genuine willingness to help made a lasting impression and greatly enhanced my overall experience. Looking back, I realize that it was the combination of many small acts of kindness that made my stay so wonderful. The punctual breakfast deliveries, the thoughtful evening check-ins, the impeccable cleanliness, the warm smiles from the housekeeping team, and the helpful guidance from the reception staff all came together to create a welcoming environment where I could focus on my work while feeling comfortable and well cared for. Novotel Convention & Spa Antananarivo is much more than a place to stay—it is a hotel where people genuinely care about the guest experience. The team consistently demonstrated professionalism, attention to detail, and heartfelt hospitality throughout my visit. Their excellence transformed what could have been an ordinary business trip into a truly pleasant experience. I would like to extend my sincere thanks to everyone at Novotel Convention & Spa Antananarivo for making my 30 days-long stay so comfortable and enjoyable. I highly recommend this hotel to anyone visiting Madagascar, whether for business or leisure, who is looking for clean, safe, comfortable accommodation paired with exceptional service and genuine hospitality. I look forward to returning on my next visit to Madagascar.