Mercure Hotel Duesseldorf Sued 4 stars

Nothing wrong with the staff itself. The hotel is not Mercure standard. Look like Ibis. Bar is permanently closed, hotel does not have Mercury amenities such as minibar. Parking lot is not free, I don’t know why since the hotel does not provide any service on the parking area.

The hotel is located a few miles from the main exhibition centre in Dusseldorf which I was attending for the Medica conference. The hotel is only a 2 minute walk from the bus stop so its easy to travel into town. The room itself could do with refreshing but the bathroom was very nice. The best part of the hotel is the restaurant and bar, the staff were very welcoming and the food/beer were really nice.

Room comfortable, breakfast excellent choice, but Sunday could do with a bar

Standard weekend

Sober room. Clear usage marks.

Hotel needs makeover inside and outside.

I'm using this hotel in Dusseldorf Sud since >20 years. I highly approciate the refurbishment of the bath rooms since the takeover by Accor Group. However, there were as well 2 negative changes: I need a relatively high and firm pillow not the very soft ones you have in the rooms. So I do not sleep too good. And in the morining I'm missing the bacon for breakfast.

I received a "romantic" overnight stay here as a present for my Silver Wedding. My wife and i really appreciated the room being decorated with roses and rose petals. Made us feel like newly-weds… The staff were friendly and the evening meal was quite enjoyable. Breakfast was part of the package so we didn`t have to pay extra, and it was excellent. A wide variety to suit everyones breakfast needs.

The location is not actually in the center, but quite close to the train station to reach the Main Train Station (Hbf), yet you could easily ask the front office for taxi to go to either train station. The Front Office service is excellent, despite they're hectic after checking in a large group. Got a usual priviledge as a Gold Accor member. Loved the spacey terrace near the dining room. The best spot I found in the hotel. Loved the room. It was very homey. Really recommended.

I was looking for a cheap hotel to stay in because of working far from home. What I found was a surprise: a real american (cheap) hotel, which is very friendly, comfortable and relaxing. Definitely not a place for romantic getaways, but it you want to test after a date work, it is quite ideal:-)

The hotel in the silent place with internet access problems. No restaurants and supermarkets around. Cleaning service a bit lazy. Personnel is very friendly but some of them do not speak english. The worst Mercure hotel I've ever stay.

The restaurant was really good, rooms and hallways need an update, the beds are a bit narrow bathroom OK. It would be a good idea if you got a small fitness center. It is good when you are on a business trip.

Arrived mid afternoon for a two day stay. At check-in I was asked to pay the whole stay right away, however the bill can only be picked up the evening before check-out. Wired - never happened to me even fir a one night stay at this hotel. One does not feel as a trustworthy guest. Rooms are standard. I checked the bed and found that the bedlinen was very dirty. So dirty this can not be overlooked by any decent housekeeper. I called down to change the linen ( well - tried to. The is no indication on the phone which number to dial for reception etc. And the information folder was available in pieces. Finally found the number on the emergency sheet). Talked to reception, they told me they would change the linen as soon as a second person is available as housekeeping had left. It took 15min for them to come, change and apologize. Breakfast was ok, nithing to write home about though, waiters, also in the bar, were very friendly. After the bad exoerience with housekeeping I did opt for no housekeeping for the night and hope the points get credited. Again - this time not up to Standard, i had better stays there.

At my arrival, I was given a key to a room that was already occupied.I was lucky that the guest in the room kept calm when I opened the door...After getting my key to an unoccupied room, I found a underwear of the formal guest at the door knob...The receptionist apologised for these accidents.Look forward for improvements.

not 4 stars worth. wifi did not work well. very slow.had to ask for a additional login code. airco in room broken .staff did not care. i filed a complaint to management. no response at all.baddd. also no menu card available in room.When calling restaurant the clerk had to explain on phone what options there is to order to room.. restaurant looks like a 70s decorated restaurant and like I walked into a 2 star hotel in Slovenia or Albania..