Mercure Hotel Duesseldorf Sued

The room was filthy, so was the hallway. The Aircon didn't work and we had an outside temperature of 40 degrees Celsius. Wifi didn't worked either. The only highlight was the friendly front desk staff.

A convenient hotel in the south of Dussoldorf, near to motorways. The building is a bit tired, but is clean and the bedrooms are good. The breakfast is very good. The website still states that it has a bar and restaurant, but this is not true, presumably due to the prevalent staff shortages - why not update the website? A 10 minute walk away is the excellent La Cantina Italian restaurant, strangely in a commercial area. Don't forget the 11 Euros per night car parking at the hotel.

Several complaints to the main desk adressed to to management. They never reply and just don’t about their customer. This hotel need to be renewed and is not at Mercure level you can expect. They should at least talk with their customers

The overall experience was OK. We had some trouble sleeping because the rooms have been way too hot. We wenn downstairs and mentioned it and we could not be helped. When we woke up in the morning we were covered in some red itchy dots (Moskitos or bed bugs?)

There is no AC working. The internet is with papers where should have been woth a simple password or a click