Mercure Hotel Duesseldorf Sued 4 stars

Name: Hotel 4 étoiles Dusseldorf Sud - Mercure - ALL
Address: Am Schönenkamp 9, DUESSELDORF, 40599, Germany
Telephone: +49211875750
Rating: 3.4

Customer review rating (ALL Rating) 3.4/5 52 reviews

Am Schönenkamp 9, 40599 DUESSELDORF, Germany

Description

Mercure Hotel Duesseldorf Sued

Hotel for travellers looking for local and authentic experiences

We have introduced intensified hygiene and prevention measures to ensure your safety. The ALLSAFE label stands for our new, enhanced cleanliness protocols and standards.

Tim BERGMANN, Hotel Manager

Only 5 miles (8 km) away from the city center and not far from Schloss Benrath, the Mercure Düsseldorf Süd has all the amenities for business travelers and leisure guests. The 121 rooms have a modern design and a warm atmosphere. Free WIFI in all rooms al lows you to work comfortably. Conveniently located, the hotel is the perfect setting for a successful and productive stay. 9 function rooms with variable room design, air conditioning and natural light can accommodate up to 300 people.

Düsseldorf, the state capital of North Rhine-Westphalia, has so much to offer: a beautiful old town with the neighboring Rhine promenade, the elegant Königsallee, and major international trade fairs, exhibitions and musical events.

Hotel extras

The Mercure Düsseldorf Süd hotel is the ideal starting point for business travelers. 9 meeting rooms for up to 300 people are also available. For guests traveling for leisure, the hotel is a good base for excursions in the local area.

ALLSAFE approved hotel

Hotel location

Mercure Hotel Duesseldorf Sued

Am Schönenkamp 9
40599 DUESSELDORF
Germany

GPS:51.189465, 6.86391

Telephone +49 211 875750

+49 211 87575455

DUESSELDORF HBF

Railway station

Access: 8.9 km / 5.53 mi 25 min drive

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

In summary

On site

Car park
Restaurant
Air conditioning
Wi-Fi
Breakfast
Bar
Meeting rooms

RESTAURANT

Our restaurant serves up delightful regional and international cuisine for you to sample, as well as attractive lunch ideas from Monday to Saturday. In fine weather, why not try the terrace with its barbecue options and enjoyable social events.

Our accommodation(s)

The 121 rooms have a modern design and a warm atmosphere. A large desk and free WIFI in all rooms allow you to work comfortably and undisturbed.

Room

Double Room with 1 bed, Standard

2 persons
24 m² / 258 sq ft

Bedding 1 x Double bed(s)

Room

Double Room with twin beds, Standard

2 persons
24 m² / 258 sq ft

Bedding 2 x Twin bed(s)

Room

Double Room with 1 bed, Privilege

2 persons
24 m² / 258 sq ft

Bedding 1 x Double bed(s)

Our guest reviews

Excellent Accomodation

Andrei S. Business - 2/27/2023 Confirmed reviews ALL

Excellent Hotel. Keep up the good work!!!

Better separate guests from maintenance

Anonymous Business - 2/17/2023 Confirmed reviews ALL

Due to remodelling (new floors in rooms on my floor) there was an strong epoxy smell in the hallway and inevitably also in my room. Also, presumably for the workers, electricity was shut off at 8 o'clock in the morning on my floor.

Dear Freek S., Thank you for taking the time to tell us about your experience at the Mercure Hotel Duesseldorf Sued. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Dear guest, as you have already noticed, there are currently construction works in our house that should not affect you. The measure is only there to offer you an even better experience in the future. Since our carpeting in the rooms is replaced with a vinyl floor, in addition, the corridors are completely painted, the hallway carpet is changed, new windows are installed, and in the future, other things will be modernized. Translated with www.DeepL.com/Translator (free version) We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Can Telli

check in too slow

Dirk Friends - 1/31/2023 Confirmed reviews ALL

check in too slow, a check in of 35 minutes, without waiting for other guests, only for our check in is unacceptable, especially for gold member. and wlecome drink was at first time refused, only after asking second time we recieved, bar not open is another minus point. energy tax of 2,5 euros should be included, by booking via all.accor.com it was clearly mentioned INCLUDED TAXES AND COSTS.

Dear Dirk C., Thank you for taking the time to tell us about your experience at the Mercure Hotel Duesseldorf Sued. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please contact me before you visit us by mail to hb… so that I can give you a little pleasure and prove to you that what you have experienced was an exception Sincerely, Can Telli Front Office Manager

fair stay but needs improvement

Anonymous Business - 1/16/2023 Confirmed reviews ALL

- reception didn't have the CC Information or KÜ even I send out Mails hours before checkIn - guest mentioned the room was dirty and old

Dear Ludomir W., Thank you for taking the time to tell us about your experience at the Mercure Hotel Duesseldorf Sued. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Can Telli Front Office Manager

horrible organization

Lea Business - 11/28/2022 Confirmed reviews ALL

internationally speaking my highlights: - no international calls with my company possible for payment - no previous payment possible - credit card was mistakenly written on another room, i figured out when I tried to book food on my room (there was no credit card on my room they said) - Room service has not taken away dishes from food I ordered in the hotel - Bed was made from room service like a 8 year old did it - ne newspaper in the morning - To get the room payed from my company my collogue need to call them, because they couldn't call internationally - MY toilet roller was broken and a screw looked out -the wifi needed to be added with a written code everyday new on each device (at least a qr code would make this easier) - On my bill is the breakfast on the day of arrival ( I arrived at 8 pm) and no breakfast of the last day where I had breakfast Positive the stuff was really nice and tried to help, but I doubt anyone worked in a hotel or has a prropper education in this field. Food was really nice

Dear Lea K., Thank you for taking the time to tell us about your experience at the Mercure Hotel Duesseldorf Sued. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Can Telli

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