Mercure Hotel Duesseldorf Sued 4 stars

Name: Hotel 4 étoiles Dusseldorf Sud - Mercure - ALL
Address: Am Schönenkamp 9, DUESSELDORF, 40599, Germany
Telephone: +49211875750
Rating: 3.4

Customer review rating (ALL Rating) 3.4/5 48 reviews

Am Schönenkamp 9, 40599 DUESSELDORF, Germany

Description

Mercure Hotel Duesseldorf Sued

Hotel for travellers looking for local and authentic experiences

We have introduced intensified hygiene and prevention measures to ensure your safety. The ALLSAFE label stands for our new, enhanced cleanliness protocols and standards.

Tim BERGMANN, Hotel Manager

Only 5 miles (8 km) away from the city center and not far from Schloss Benrath, the Mercure Düsseldorf Süd has all the amenities for business travelers and leisure guests. The 121 rooms have a modern design and a warm atmosphere. Free WIFI in all rooms al lows you to work comfortably. Conveniently located, the hotel is the perfect setting for a successful and productive stay. 9 function rooms with variable room design, air conditioning and natural light can accommodate up to 300 people.

Düsseldorf, the state capital of North Rhine-Westphalia, has so much to offer: a beautiful old town with the neighboring Rhine promenade, the elegant Königsallee, and major international trade fairs, exhibitions and musical events.

Hotel extras

The Mercure Düsseldorf Süd hotel is the ideal starting point for business travelers. 9 meeting rooms for up to 300 people are also available. For guests traveling for leisure, the hotel is a good base for excursions in the local area.

ALLSAFE approved hotel

Our accommodation(s)

The 121 rooms have a modern design and a warm atmosphere. A large desk and free WIFI in all rooms allow you to work comfortably and undisturbed.

Room

Double Room with 1 bed, Standard

2 persons
24 m² / 258 sq ft

Bedding 1 x Double bed(s)

Room

Double Room with twin beds, Standard

2 persons
24 m² / 258 sq ft

Bedding 2 x Twin bed(s)

Room

Double Room with 1 bed, Privilege

2 persons
24 m² / 258 sq ft

Bedding 1 x Double bed(s)

Hotel location

Mercure Hotel Duesseldorf Sued

Am Schönenkamp 9
40599 DUESSELDORF
Germany

GPS:51.189465, 6.86391

+49 211 875750

+49 211 87575455

DUESSELDORF HBF

Railway station

Access: 8.9 km / 5.53 mi 25 min drive

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Car park
Pets welcome
Restaurant
Air conditioning
Wi-Fi
Breakfast
Bar
Meeting rooms

Radschläger

Our restaurant serves up delightful regional and international cuisine for you to sample, as well as attractive lunch ideas from Monday to Saturday. In fine weather, why not try the terrace with its barbecue options and enjoyable social events.

Our guest reviews

Excellent Staying.

Andrei S. Business - 5/23/2023 Confirmed reviews ALL

Excellent staying.

Pleasant hotel in a quiet industrial neighborhood.

teoqingwen Business - 4/15/2023 TripAdvisor review

Pros: Price: Hotel provided decent value for the price paid. Staff: Reception and restaurant staff were very friendly and provided good service. One of the breakfast staff even bothered to introduce the breakfast area to me. Room: A small piece of chocolate was placed on each pillow upon check in, a pleasant surprise. Cons: Area: Quiet neighborhood with few to little eateries within walking distance but this is probably because it is located to serve the industrial neighborhood. Room: The air-conditioning was not working (apparently for the whole building as mentioned by the reception). The room amenities were not replenished on my 2nd day (i.e. tea and coffee bags). Hotel Premises: There was only 1 lift available for the whole hotel (highest being 4th floor) and a refurbishment is definitely recommended. Signs of ageing seen everywhere.

Excellent Accomodation

Andrei S. Business - 2/27/2023 Confirmed reviews ALL

Excellent Hotel. Keep up the good work!!!

Sehr geehrter Herr S. / wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Duesseldorf Sued. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Can Telli

Better separate guests from maintenance

Anonymous Business - 2/17/2023 Confirmed reviews ALL

Due to remodelling (new floors in rooms on my floor) there was an strong epoxy smell in the hallway and inevitably also in my room. Also, presumably for the workers, electricity was shut off at 8 o'clock in the morning on my floor.

Dear Freek S., Thank you for taking the time to tell us about your experience at the Mercure Hotel Duesseldorf Sued. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Dear guest, as you have already noticed, there are currently construction works in our house that should not affect you. The measure is only there to offer you an even better experience in the future. Since our carpeting in the rooms is replaced with a vinyl floor, in addition, the corridors are completely painted, the hallway carpet is changed, new windows are installed, and in the future, other things will be modernized. Translated with www.DeepL.com/Translator (free version) We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Can Telli

check in too slow

Dirk Friends - 1/31/2023 Confirmed reviews ALL

check in too slow, a check in of 35 minutes, without waiting for other guests, only for our check in is unacceptable, especially for gold member. and wlecome drink was at first time refused, only after asking second time we recieved, bar not open is another minus point. energy tax of 2,5 euros should be included, by booking via all.accor.com it was clearly mentioned INCLUDED TAXES AND COSTS.

Dear Dirk C., Thank you for taking the time to tell us about your experience at the Mercure Hotel Duesseldorf Sued. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please contact me before you visit us by mail to hb… so that I can give you a little pleasure and prove to you that what you have experienced was an exception Sincerely, Can Telli Front Office Manager

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