Mercure Hotel Duesseldorf Sued 4 stars

Customer review rating (ALL Rating) 3.4/5 27 reviews

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Description

Hotel extras

The Mercure Düsseldorf Süd hotel is the ideal starting point for business travelers. 9 meeting rooms for up to 300 people are also available. For guests traveling for leisure, the hotel is a good base for excursions in the local area.

Our accommodation(s)

Hotel location

Mercure Hotel Duesseldorf Sued

Am Schönenkamp 9
40599 DUESSELDORF
Germany

GPS:51.189465, 6.86391

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Radschläger

Our restaurant serves up delightful regional and international cuisine for you to sample, as well as attractive lunch ideas from Monday to Saturday. In fine weather, why not try the terrace with its barbecue options and enjoyable social events.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.4/5  27 reviews

TripAdvisor Rating  3.5/5  336 reviews

Good location but very bad reception experience

Customer review rating 1.0/5

Nasir Business - Confirmed reviews ALL

Tbe reception staff is not helpful rather at some point we felt, they made fun of us (they laughed). Room service is average. Room furniture was old. We had found bugs in our clothes after placing.

Dear Nasir, Thank you for sharing your review. We are pleased to hear that you found our location to be convenient, and that the professionalism of our reception staff and the cleanliness of our room amenities met your expectations. These are aspects of our service we are proud of and continuously work to maintain. We are truly concerned to read about your dissatisfaction with the reception experience and the condition of the furniture in your room. While we are committed to preserving the unique charm of our hotel, we also strive to ensure that all amenities meet the expectations of our guests. We regret to hear about the bugs you encountered and can assure you that we uphold the highest standards of cleanliness and hygiene, as reflected in our ALLSAFE label. Furthermore, we will reinforce our efforts in room service to enhance our guest's experience. It is disheartening to learn that your interactions with our reception staff did not always reflect the high level of customer care we aim to provide. Rest assured, we value every guest and our team is trained to offer assistance and support with the utmost respect and courtesy. The whole team hope to have the pleasure of seeing you again. Best wishes, Tim Bergmann, General Manager

Very bad

TripAdvisor rating 1.0/5

Curious42032478420 TripAdvisor review

The worst hotel and staff, I would never stay there again, bad in every way, noise from the cars, if you facing the road , damp on walls, unhelpful reception staff, nothing to do round the hotel, I wouldn't recommend this hotel just check the rest of the reviews, I wish I did before I booked

Dear Guest, Thank you for this review about your recent stay. We're sorry to hear that your experience did not meet your expectations. We take pride in our hotel's cleanliness and our elevated hygiene & prevention measures, which include the ALLSAFE label standards. It's also disappointing to hear about your perception of our staff, as we usually receive compliments on our service. We are surprised to hear about the noise issue, given our double-glazed windows and the availability of quieter rooms upon request. Regarding the location, many guests appreciate our proximity to various attractions and the ease of access to public transport and motorway junctions. While we understand that every guest has unique preferences and expectations, we strive to provide the best possible service and amenities. We hope we can welcome you back in the future. Kind regards, Tim Bergmann, General Manager

Need to be refurbished

TripAdvisor rating 3.0/5

Davidcau Business - TripAdvisor review

Is that a Mercure Hotel ? No, this is not reflected the standard . Feeling is not so warm, humidity in the room… The ventilation not working … Hotel kindly make the parking for free in compensation. A lot to do here to join the standing. Make your choice but I will not recommend this place for 2 person but just for a business trip saver

Dear David, Thank you for taking the time to share your review. We're pleased to hear that you appreciated the complimentary parking provided during your stay. We regret to hear about your concerns regarding room conditions and the ventilation system. Our hotel strives to maintain the highest standards of comfort and service, and we apologize if we fell short in this instance. Please rest assured that we are committed to providing excellent accommodations and service to all our guests. We hope to have the pleasure of welcoming you back. Best regards, Tim Bergmann, General Manager

Excellent Staying.

Customer review rating 5.0/5

Andrei S. Business - Confirmed reviews ALL

Excellent staying.

Pleasant hotel in a quiet industrial neighborhood.

TripAdvisor rating 4.0/5

QWTeo Business - TripAdvisor review

Pros: Price: Hotel provided decent value for the price paid. Staff: Reception and restaurant staff were very friendly and provided good service. One of the breakfast staff even bothered to introduce the breakfast area to me. Room: A small piece of chocolate was placed on each pillow upon check in, a pleasant surprise. Cons: Area: Quiet neighborhood with few to little eateries within walking distance but this is probably because it is located to serve the industrial neighborhood. Room: The air-conditioning was not working (apparently for the whole building as mentioned by the reception). The room amenities were not replenished on my 2nd day (i.e. tea and coffee bags). Hotel Premises: There was only 1 lift available for the whole hotel (highest being 4th floor) and a refurbishment is definitely recommended. Signs of ageing seen everywhere.

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Other web-users rate our hotel

  • 100 reviews 6.7/10 Location
  • 349 reviews 4.7/10 Room
  • 219 reviews 7.2/10 Service
  • 23 reviews 1.9/10 WiFi
  • 205 reviews 2.9/10 Cleanliness
  • 150 reviews 4.3/10 Comfort
  • 115 reviews 1.5/10 Amenities
  • 112 reviews 7.5/10 Breakfast

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