Customer review rating 4.4/5 285 reviews
ALLSAFE approved hotel
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The hotel is conveniently located 100 m from BTS SkyTrain Phrom Phong station.
The hotel is only walking distance from Emporium and EmQuartier.
Located near Bangkok's best shopping malls, entertainment centres and attractions.
Each room is designed for your comfort and convenience. Stay connected with our free WiFi.
The hotel offers great value for money for family, friends and business travellers.
Check-in from 14h00
Check out up to 12h00
Paying
5.1 Sukhumvit 24 Road
Klong Tan
Klong Toey
10110
bangkok
thailand
Check-in from 14h00
Check out up to 12h00
BUS NO 12 AND NO 8 :
MRT SUBWAY : Sukhumvit
BTS SKYTRAIN : Sukhumvit Line Phrom Phong Station
BKK At 24km / 14.91 miles - Shuttle paying
DON MUANG DMK At 26km / 16.16 miles - Shuttle paying
EXIT 1 02 At 1.6km / 0.99 miles
BTS PHROM PHONG At 0.1km / 0.06 miles
HUA LAMPHONG At 6.4km / 3.98 miles
GPS :13.729366, 100.569355
Great location, very bad customer/front-desk service.
Juan-diego S. Solo - 05/01/2021 Confirmed reviews ALL
As always when in Bangkok I like to stay at the Ibis/Mercure Sukhumvit 24 tower. This time I chose the Ibis knowing that in the hustle and bustle of Christmas I would not be able to make much use of the room and rooftop access of the Mercure. However, I not only stayed at the Ibis my first 2 nights but then I had to extend another 2 nights, and yet another 1 night -for a total of 5 nights- because my Christmas dinner plans changed. I booked these new stays using the Accor app. The first two nights were perfect, but during my second extension -which I had already checked out earlier on- I was not even asked if I could move to another room... I guess they thought I had the keys still? I was not even provided a welcome drink or any ammenity that the Platinum status grants, given that it was late I went to bed. On the second extra check-in I made sure to tell them that I was indeed going to stay in the same room because I had to work from there but if possible I could had perhaps a welcome drink/soda/coffee/Coke anything or at least the basket of fruits that they usually give. The front desk clerk was not sure however her supervisor came and she told me that it was not possible because I had not payed on the app. I told them that is true that I did not pay with the app but that I was there before 6pm, that I very rarely pay with the app and that I always get the same benefits BECAUSE I am a Platinum member. She said that she could not even give me a Coke. I told her she was doing a bad job and perhaps even lying about the policy. Yes, I extended, and like in other Accor hotels in Thailand (Siam, Styles in Old Phuket, and Mercure at Chiang Mai) I always get a proper welcome not a lie about my booking. I mean, if the welcome drink was not given because I did not pay, why then I was given a special rate for the room, the complementary-breakfast and also late-check-out. All those are benefits of a Platinum membership. If the welcome drink/fruits was not possible because I did not pay in advance then why all the other benefits were given? There is no where in the limitations of membership where I can read a clear explanation of this. And, although I think the admin might have try her best the "not payed in advance" reason came like a lie to me. Maybe I am wrong, But even if I am, she did not try to make up for the lack of amenities or welcome drink or anything. Unforeseen extensions in the same hotel after checking out hours before should be treated like new stays or not? Other Accor hotels do that for what I have asked. Why not this one? Or is it just a matter of the local hotel administration? Not sure. But clearly not a nice experience.
Perfect location and good value
Jaki Couples - 27/12/2020 Confirmed reviews ALL
We love it here - the location is perfect for us. Cross the road to the Emporium and then the skytrain and EM quarter within 5 minutes- lots of places to eat nearby. Staff are very friendly and efficient. 711 just around the corner.
Well located, service can be better than now.
Chiramate C. Friends - 22/12/2020 Confirmed reviews ALL
This stay I give 8/10 satisfaction rating. The service is just as standard, but if it goes a bit more extras I might be very impressed. I don't blame any service, I just say that if you can improve the capabilities it will be better. I am speaking as a member of ALL, Accor's Loyalty program gold status. There is certainly a lot of expectation.
Good stay & Good Service
Pop Couples - 22/12/2020 Confirmed reviews ALL
Thank you for your service. We're very impressive.
Well located and good breakfast
Pimpim Families - 21/12/2020 Confirmed reviews ALL
Overall is good
Our most recent 20 reviews
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