Tarcin Forest Resort & Spa Sarajevo - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.6/5 244 reviews

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Vilovac B B, 71240 SARAJEVO, Bosnia And Herzegovina

Description

Hotel extras

  • Ideally located within thirty minutes' drive from the multi-faceted Sarajevo.

  • Panoramic elegant dining restaurant offering stunning views of the surrounding nature.

  • State-of-the-art conference facilities with panoramic views, ideal for every special occasion.

  • Hiking trails through unspoiled nature with a licensed guide will make your stay memorable.

  • Bar and Restaurant located in pine forest next to children playground perfect for families.

Our accommodation(s)

Hotel location

Tarcin Forest Resort & Spa Sarajevo - MGallery Collection

Vilovac B B
71240 SARAJEVO
Bosnia And Herzegovina

GPS:43.78833, 18.104839

Telephone
Fax +387 33 947-199

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

180° RESTAURANT

Specially designed to offer unforgettable culinary journeys and rich emotional experiences in a sublime decor, our 180° panoramic restaurant features a terrace with a spectacular view over the mountains.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  244 reviews

Customer review rating 2.5/5

Innokentii S. Couples - Confirmed reviews ALL

Beautiful location, but the service isn’t five-star The location is great and truly beautiful, but the service falls short of what you’d expect from a five-star hotel. We stayed for four days, and a few things stood out: - The rooms are dated, and the interior doors seem to be a recurring problem. In our first room, the bathroom door wouldn’t close fully. We asked to move, but the new room had exactly the same issue. - We were on half board and were surprised to find that dinner doesn’t include any drinks, not even still water. For a hotel of this category, that’s frankly ridiculous. - We found out the hard way that the spa is closed on Mondays. You can’t book a massage that day, and all the saunas and steam rooms are shut too, even though the pool area stays open. - Massage appointments were fully booked, so we managed to get only one one-hour slot during our whole stay. - The hotel offers bike rental, but there’s no information about it anywhere. We only learned about it from Google reviews and asked at reception, only to discover that every bike available was broken in some way, with problems with the brakes, seats or handlebars. The hotel needs to invest in maintenance and communication to live up to its five stars.

Dear Guest, Thank you for taking the time to share your detailed feedback following your stay with us. We are pleased to hear that you appreciated our beautiful location. However, we sincerely regret that several aspects of your experience did not meet your expectations or the standards we strive to uphold as a five-star hotel. Please accept our apologies for the inconvenience caused by the maintenance issues in both rooms. Your comments regarding the bathroom doors have been shared with our Maintenance and Housekeeping teams for further inspection and corrective action. We also appreciate your feedback regarding the half-board arrangements, spa operating hours, massage availability and bicycle rental facilities. We understand that clear communication and the availability of advertised services are essential to a satisfying guest experience. Your observations highlight areas where we need to improve both our communication and operational procedures. We are particularly sorry that the condition of the bicycles did not allow you to enjoy this facility as expected. This will be brought to the attention of the responsible department. Your feedback is valuable to us, as it helps us identify areas requiring immediate attention and improvement. We sincerely regret that we were unable to provide you with the experience you expected and deserved. We hope you will consider giving us another opportunity to welcome you and provide a much more satisfying experience. Kind regards, Management Team Tarčin Forest Resort & Spa Sarajevo – MGallery Collection

Customer review rating 2.5/5

Omar N. A. Friends - Confirmed reviews ALL

The stay was good overall, but it was definitely not worth the price paid. The cleanliness was below the expected standard, even compared with some 3-star hotels. The location is excellent, but the furniture is quite old and does not match the standard expected of a 5-star hotel.

Dear Omar N. A., Thank you for taking the time to tell us about your experience at the Tarcin Forest Resort & Spa Sarajevo - MGallery Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 4.0/5

Sundus A. Friends - Confirmed reviews ALL

Very nice and collaborative staff, some were aggressive. Impressive view and location, but there are no near services and facilities. Room service needs to be improved, the room was dusty.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Customer review rating 4.0/5

Wisam M. Families - Confirmed reviews ALL

Nice Location and pleasant staff

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Customer review rating 4.5/5

Almir P. Families - Confirmed reviews ALL

Overall, everything was readily available and the stay was very pleasant. My only complaint was the water supply interruptions. I hope this does not happen often and that it was mainly due to the prolonged drought. However, I believe management should find a way to address this issue, as being without running water is very unpleasant and can significantly affect the comfort of the stay.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Other web-users rate our hotel

  • 159 reviews 8.7/10 Location
  • 294 reviews 8.1/10 Room
  • 316 reviews 8.4/10 Service
  • 196 reviews 7.4/10 Food
  • 120 reviews 6.8/10 Cleanliness
  • 100 reviews 8.6/10 Breakfast
  • 100 reviews 8.3/10 Comfort
  • 99 reviews 8.5/10 Vibe

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